Sales Rep. or Customer Service Rep.
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CAROL H. FRANER 4104 Springboro Road Lebanon, Ohio 45036 (937) 307-5167 [email protected] Objective: To obtain a position where I can excel in utilizing my wide range of experience, abilities, and skills while giving my best to an employer. Profile: * A dedicated and accomplished information technology professional with a strong background in software, data application services, database administration, com puter operations, production scheduling, programming and troubleshooting. * Established capabilities in customer service in mortgage lending and accountin g. Identifies avenues for enhancements and implements system improvements, yiel ding significant cost savings. * Able to meet business and exceed objectives with minimal supervision. * Work effectively on teams in a collaborative work environment. Experience: Macy's - Miamisburg, OH April 2009 to Current Sales Beauty Consultant/Make-up Artist, Shiseido * Won "Service Excellence Award" for instrumental role in driving record-high sa les increases, propelling cosmetic line with a year-to-date in sales increase of 35%. * Recognized for ability to quickly establish rapport with customers, up-sell pr oducts and build a loyal clientele. * Work closely with clients to identify their needs and provide skin-care soluti ons. * Organize ongoing "successful" events to help drive sales. Energy Marketing Service - Dayton, Ohio February 2008 to December 2009 Sales Representative * Selling Fiber Optic service to customers for AT&T. National City Mortgage - Dayton, OH April 1998 - July 2007 Business Analyst Contributed to Empower's 50 set ups and updated support manual. Worked closely with testers and production to resolve issues. Added test loans to Empower, val idating correct set ups. Worked directly with business units and developers to determine system's functions as well as load data into correct fields. * Input IQR business rules into Empower Expression Builder. * Uploaded zip codes into Empower using SQL Developer and Aqua Data St udio. * Introduced Empower 1.0 and 1.1. * Maintained program through primary contact with UAT support, attending daily d efect meetings, validating 252 set ups and sustaining setups through development /analysis of Empower Security. * Coordinated weekend schedule update with set ups team. * Oversaw benefit to correspondent lending, identifying deficiencies in LOS syst em and Empower 1.0. Analyst Programmer Lead 2005 Managed TMO production support team's changes to production environment for prob
lems and resolutions. Monitored TMO monthly updates. Worked closely with devel opers, users and business unit testers to implement ISRs to production/developme nt environments. * Created new entries and managed TMO mortgage system. * Implemented system changes to screens, tables, calculations, documents and pac kages for production-critical ISRs. * Developed and tested new items added to system for production environment, pre venting problems. * Input submitted ISRs, OMSRs and subsidies for investors. * Monitored HEAT system, providing routine and complex problem resolution suppor t. * Checked TILs on BROOKS system. Scheduled training for new and temporary emplo yees. * Revised over 2,700 mortgage documents to accommodate eight new legal names as well as state-specific legal verbiage. * Conducted more than 5,000 total modifications to TMO system, saving $28,000,00 0. Completed project successfully in six weeks. Senior Analyst Programmer 2004-2005 Planned TMO monthly updates. Created complex new entries and managed TMO mortga ge system for production and development environments. Initiated system changes to screens, tables, calculations, documents and packages for production critica l ISRs. * Developed and tested new items added to system for production environment to p revent problems. Input submitted ISRs, OMSRs and subsidies for investors. * Monitored HEAT system, providing problem resolution support for production pro blems. * Scheduled training for new and temporary employees. * Checked TILs on BROOKS system. * Performed seven major, internal development updates to TMO system. * Implemented 601 production-critical ISRs out of 801 total. * Directed four new releases of TMO software from Fair Isaacs/London Bridge. TMO Developer 1998-2004 Created new entries for the TMO mortgage system for production and development e nvironments. Implemented system changes to screens, tables, calculations, docum ents and packages for production critical ISRs. Developed and tested new items added to system, enabling production team to prevent problems. * Input submitted ISRs, OMSRs and subsidies for investors. * Contributed to analysis and implementation of technology changes to TMO, using analytical, problem-solving and communication skills. Continued Professional Education: Council of International Schools, Requirements Methodology Management Training 2006 American Management Association, Management Skills for New Managers 2005 Strategies for Developing Effective Presentation Skills, American Management Ass ociation, 2004 Sinclair Community College, Accounting - 1985 New Horizons Computer Learning Center, Advanced classes in Microsoft Office incl uding Web Development Computer Skills: Word, Excel, PowerPoint, Access, Visio, Empower, Rational Requisite Pro, Rationa l ClearQuest, SQL Developer, Aqua Data Studio 4.5, TMO
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lems and resolutions. Monitored TMO monthly updates. Worked closely with devel opers, users and business unit testers to implement ISRs to production/developme nt environments. * Created new entries and managed TMO mortgage system. * Implemented system changes to screens, tables, calculations, documents and pac kages for production-critical ISRs. * Developed and tested new items added to system for production environment, pre venting problems. * Input submitted ISRs, OMSRs and subsidies for investors. * Monitored HEAT system, providing routine and complex problem resolution suppor t. * Checked TILs on BROOKS system. Scheduled training for new and temporary emplo yees. * Revised over 2,700 mortgage documents to accommodate eight new legal names as well as state-specific legal verbiage. * Conducted more than 5,000 total modifications to TMO system, saving $28,000,00 0. Completed project successfully in six weeks. Senior Analyst Programmer 2004-2005 Planned TMO monthly updates. Created complex new entries and managed TMO mortga ge system for production and development environments. Initiated system changes to screens, tables, calculations, documents and packages for production critica l ISRs. * Developed and tested new items added to system for production environment to p revent problems. Input submitted ISRs, OMSRs and subsidies for investors. * Monitored HEAT system, providing problem resolution support for production pro blems. * Scheduled training for new and temporary employees. * Checked TILs on BROOKS system. * Performed seven major, internal development updates to TMO system. * Implemented 601 production-critical ISRs out of 801 total. * Directed four new releases of TMO software from Fair Isaacs/London Bridge. TMO Developer 1998-2004 Created new entries for the TMO mortgage system for production and development e nvironments. Implemented system changes to screens, tables, calculations, docum ents and packages for production critical ISRs. Developed and tested new items added to system, enabling production team to prevent problems. * Input submitted ISRs, OMSRs and subsidies for investors. * Contributed to analysis and implementation of technology changes to TMO, using analytical, problem-solving and communication skills. Continued Professional Education: Council of International Schools, Requirements Methodology Management Training 2006 American Management Association, Management Skills for New Managers 2005 Strategies for Developing Effective Presentation Skills, American Management Ass ociation, 2004 Sinclair Community College, Accounting - 1985 New Horizons Computer Learning Center, Advanced classes in Microsoft Office incl uding Web Development Computer Skills: Word, Excel, PowerPoint, Access, Visio, Empower, Rational Requisite Pro, Rationa l ClearQuest, SQL Developer, Aqua Data Studio 4.5, TMO
Reference Available Upon Request:
