Sales/Sales Management/Sales Director

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JOE CHAHINE Address: Lansing, Michigan 48917 Mobile: 517.321.0000 E-mail: [email protected]

AREAS OF INTEREST: SALES | SALES MANAGEMENT | NEW BUSINESS DEVELOPMENT Strategic Sales and Business Planning ~ Team Building and Leadership ~ Territory Expansion and Maintenance Consultative Selling Approach ~ Customer Needs Analysis ~ Client Relationship Bu ilding ~ Market Penetration Strategies Key Account Management ~ New Business Development ~ Direct and Partnership Sales ~ Contract Negotiations

QUALIFICATIONS SUMMARY Astute, competitive, and dynamic business development and sales professional; in terested in a challenging position within a growing industry where proven skill set would be well utilized for immediate and profitable impact to a progressive organization. Quick and flexible in responding to changing market conditions and new technologies in line with organizational goals and standards; thrive at dri ving revenue to meet and exceed goals. Outcome-focused with proven effective in implementing solutions-based sales to grow revenue and customer base within high ly competitive industries. Expert at contributing to the company’s strategic growth and expansion, both through acquisitions, new operational program development and execution, and pr oduct innovations. Known for demonstrating top-level sales knowledge as well as unwavering commitment to excellence and customer satisfaction. Equipped with excellent written and verbal communication skills that con tribute to positive interpersonal relations as well as create and maintain strat egic partnerships. Analytical with wide-range background in system installation, applicatio ns, and technical support, as well as in program management and business operati ons.

PROFESSIONAL EXPERIENCE TDS METROCOM, OKEMOS, MI Sales Manager 2006–Present Lead and supervise sales representatives and associates throughout the daily act ivities of a diversified telecommunications corporation, educating and directing outside sales team in promoting wireless, local telephone, and broadband servic es. Plan, develop, and implement innovative sales strategies. Generated market share increase by 9.5% in a highly competitive market. Conceptualized strategic ideas to maintain creativity and innovation. Led and expanded the indirect channel along with its revenue growth. Successfully fostered and maintained teamwork by encouraging cooperation between the inside and outside sales teams. Implemented program and promotions to sales team in order to drive busin ess development. Managed and provided keen direction to sales team with all complex solut ions by analyzing and recommending a new data infrastructure and security suite.

Received recognition and was promoted to sales manager to present the Ma naged Services. OBJECTTEL, INC., DALLAS, TX Vice President of Sales and Marketing 2004–2006 Led and oversaw sales and marketing operations of the company, including market acquisition of agencies, marketing campaigns, training implementation, and busin ess development. Worked in partnership with Avaya to create leads and to achieve customer satisfaction. Spearheaded the development and implementation of custom er-driven Converged Communication Systems, Contact Centers, and Audio and Data C onferencing. Strategically created a business plan and negotiated a business partners hip agreement with Avaya to penetrate a saturated market. Founded and directed a sales organization, compensation structure, and s tock option incentive program. Conceptualized and produced marketing materials, including brochures, we bsite, and logo. Developed and deployed companies’ testing laboratory pertaining to servers, VPN, Firewall, ACD, and PBX for various engineers. Led the execution of statement of work (SOW) and all complex projects. AVAYA, INC., SOUTHFIELD, MI Global Account Manager 2000–2004 Directed the design, development, and execution of telephony, messaging and CRM solutions to facilitate automatic call distribution, call management reporting, service observing, interactive voice response, computer telephony integration, w ork force management, and LAN/WAN network solutions. Worked closely with multipl e vendors to insure the projects were efficiently completed. Handled General Motors account and subsidiaries, including OnStar, DIREC TV, and PanAmSat. Designed and managed services and professional services offerings. Substantially grew sales revenue to more than $16.7M by analyzing, propo sing, and selling solutions. LUCENT TECHNOLOGIES, INC., NORTHVILLE, MI Account Manager 1996–2000 Rendered exceptional service to a company offering systems, services, and softwa re that streamlined converged communications for service providers, enterprises, governments, and cable operators. Acquired new customer accounts and expanded existing customer base busin ess revenue by 25% annually. Successfully promoted and sold a variety of company services to small an d medium businesses, such as Lucent PBX Telephone Systems, voice messaging, inte ractive voice response, and fax and computer telephony integration equipment and services.

EDUCATION AND OTHER CREDENTIALS Bachelor of Business Administration | WESTERN MICHIGAN UNIVERSITY, KALAMAZOO, MI Avaya Certified Associate (VoIP) | CRMBA AVAYA UNIVERSITY

AWARDS AND HONORS Multi-year Winner Achievers Club, ATT, Lucent, and Avaya Leaders Council (Top 2% of 1800 Representatives)

Achievers Club at AT&T, Lucent Technologies, and Avaya, Inc TDS President Club

ACTIVITIES Board Member, Greater Lansing Food Bank Board Member, St. Vincent Catholic Charities Board Member, Junior Achievement

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