sap crm online training
www.magnifictraining.com - "SAP CRM(CUSTOMER RELATIONSHIP MANAGEMENT)" Online Training contact us:[email protected] or +919052666559 By Real Time Experts from Hyderabad,Bangalore,India,USA,Canada,UK,Australia,South Africa.SAP CRM consists of Three main modules. Marketing - ( Pre-Sales ) Sales Service - ( Post-Sales )Marketing : Marketing module helps the marketing department with customer acquisition. This includes one or more of the following activities Campaign management - This includes different campaigns like e-mail, phone and other forms of customer engagement programs. Trade Promotion Management - Segmentation - Segmentation is the process of segregating your customers/leads/opportunities into different segments. This is used to effectively use the available time and resources on a targeted marketing plan.Sales : Sales involves the OTC Cycle ( Order to Cash ) cycle excluding the logistics part. So this effectively includes Order Management - This includes order management, contracts management, quotation management and other sales related activities. Billing - This includes the billing of the orders created. Billing can either be done in ECC or in CRM. SAP CRM is specifically suited for Service related Billing.Service : Service Module involves most activities that are involved in SAP ECC's SM & PM Modules. They include Service Order Management Repairs & Returns Management Service Contracts Management Equipment and Installed Base ManagementChannel Management : There are many ways through which these services can reach the customer. In SAP CRM terminology, these "ways" are called CHANNELS . And managing these channels is called Channel Management. Examples of channels include Internet, e-mail, Field Applications, e-Commerce, CIC etc.
Content
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Solution Overview (3 Hrs)
Overview and Introduction to SAP CRM Foundation & Architecture of SAP CRM CRM Channel Management(Interaction Center, Web channel, Mobiles) CRM Applications (Marketing, Sales, Service) Integration with other SAP suite of Modules
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CR100-Base Customization (45 hrs)
Over view of CRM Architecture Business Partner Business categories BP Roles & Grouping, BP Relationships Business partner Hierarchy Organizational Management Organizational Model, Org Determination Levels Product Master Attributes & Set Type, Hierarchies & Categories, Product types, Maintain Products Transactional
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CR100-Base Customization (45 hrs)
Processing Business Transactions Item Category Activity Management Business Activities Partner Processing Partner Functions, Access Sequence, Determination Procedure Actions Action Profile, Conditions Pricing Condition Techniques and condition types Billing Billing Unit, Billing Type, Billing Document Web UI customization Tax jurisdiction set up
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CR300-Sales (20 hours )
Opportunity Management Copying Controls Sales Cycle, Tools - Buying Center & Sales Agent Quotation management
Order Management
Special functions in quotation and order management Contract management Rebate management Accounts and contacts management
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CR600-Marketing (20 hours)
Marketing Planner & Campaign Management Marketing Calendar Personalized Mail Forms Segment Builder
Customer Segmentation, Attribute List, Info sets
Product Proposals Campaign Automation External List Management
Lead Management
Lead Questionnaire
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CR700-Service (20 hours)
Installed Base management Installed Categories IB Components Objects, Object Family Assign Object Family to IB Category Service agreements and service contracts Service plans, SLA Profiles and Response and Availability Times Service order management Complaints and Returns Warranty claims
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CR410-Interaction Center (Web Client) - 20 Hrs
Agent Function and Processing IC Agent Inbox IC Web Clint Profile IC Web Clint Functions
IC Manager Portal Communication Architecture
Rule Polices like ERMS and IDI (Intent Driven Interaction) Launch Script Broad cast massage
Alerts
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CR500-Middleware 15 hours
Middleware overview Administration Console Business Objects Customizing Objects Condition Objects B Doc Modeler, B Doc Messages Replication & Realignment B Doc Types, Initial data load, Delta load & Synchronization Queue registration Error Handling and Monitoring INTEGRATION BETWEEN R/3 & CRM
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We Offer You:
1. Interactive Learning at Learners convenience 2. Industry Savvy Trainers 3. Learn Right from Your Place 4. Customized Curriculum 5. 24/7 system access 6. Highly Affordable Courses 7. Support after Training a. Resume Preparation b. Certification Guidance c. Interview assistance
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