SCT: Feb 2010

oupp¦v Cnain Todav Februarv 'O´O ´
' oupp¦v Cnain Todav Februarv 'O´O
Improving Efciency
Reducing CO
2
Emissions Reducing Kilometres Travelled
Green
Fleet
Powered by DigiCore
Green Fleet
T h e o n l y a l T e r n a T i v e !
With C-track you can improve the efciency of your feet, reduce your
kilometres travelled and achieve reduced CO
2
emissions.
0860 C7RACk - www.ctrack.co.za
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oupp¦v Cnain Todav Februarv 'O´O o
Feb 2010
Contents
Warehousing
4 SensorsinHighBayWarehousing
7 WeightyIssue
Sapics
6 NominationsInvited
Forklifts
9 OnlyOneTurnedUp
11 NarrowerandHigher
13 GettingaHandleonThings
MarketForum—Unit
17 MarketForum
Saepa
22TheLightisThere
ExpressFreight
25UpatDawn
TransportManagement-Routing
&Scheduling
27IsYourTrackeraTracker?
Featured on the cover
Linde Material
Handling
Tel: (011) 723-7000
Fax: (011) 574-1988
Website:
www.linde-mh.co.za
31 StayingonTop
MarketForum—Supply
35MarketForum
EndorsingBodies
Afritag (divofSmartCardSociety)
CGCSA (ConsumerGoodsCouncilof
SA)
CILTSA (CharteredInstituteof
Logistics&Transport:SA)
SAEPA (SAExpressParcel
Association)
SAPICS (TheAssociationfor
OperationsManagement
ofSouthernAfrica)
alsomailedto:
CSCMP (CouncilofSupplyChain
ManagementProfessionals)
Proprietor and Publisher:
PROMECH PUBLISHING
Tel: (011) 781-1401
Fax: (011) 781-1403
E-mail: [email protected]
[email protected]
Website: www.promech.co.za
Managing Editor:
Susan Custers
Advertising Sales:
Please contact Surita Marx
while Tarina Kriel is on
maternity leave
DTP: Zinobia Docrat and
Sanette Lehanie
Printed by:
Typo Colour Printing
Tel: (011) 402-3468
The monthly circulation is 4 025
Copyright
All rights reserved. No editorial matter published in
Supply Chain Today may be reproduced in any form or
language without written permission of the publishers.
While every effort is made to ensure accurate reproduc-
tion, the editor, authors, publishers and their employees
or agents shall not be responsible or in any way liable for
any errors, omissions or inaccuracies in the publication,
whether arising from negligence or otherwise or for any
consequences arising therefrom. The inclusion or exclu-
sion of any product does not mean that the publisher or
editorial board advocates or rejects its use either generally
or in any particular field or fields.
Improving Efciency
Reducing CO
2
Emissions Reducing Kilometres Travelled
Green
Fleet
Powered by DigiCore
Green Fleet
T h e o n l y a l T e r n a T i v e !
With C-track you can improve the efciency of your feet, reduce your
kilometres travelled and achieve reduced CO
2
emissions.
0860 C7RACk - www.ctrack.co.za
6
7
3
8

N
U
T
H
O
U
S
E

M
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4 oupp¦v Cnain Todav Februarv 'O´O
A barcode positioning system ensures optical position
determination
T
his modern facility incorporates the
world’s most modern coating system for
adhesive materials with the only intralo-
gistics solution of its kind in the industry.
This solution includes both the high bay roll
warehouse in the production hall as well as the
conveyor connection at the cutting machines and
packaging systems.
Leuze electronics equipped the entire system with
sensors that fulfill all the stipulated requirements
without compromising on reliability, performance
or quality.
Protected field height
In the goods receiving area, the paper and foil
rolls are unloaded from trucks and placed on
the lifting table by a clamping truck. In this ap-
plication, Leuze Solid-2E safety light curtains
have been installed to provide a protected field
height of over two metres. A barcode positioning
system ensures optical position determination
with absolute precision without mechanical
wear or slippage, and does so independent of
reference points.
A vertical conveyor transports the roller to the
interior of the production hall where a gripper
automatically places it on a system pallet. Safety
light curtains are again used in this area to fa-
cilitate best practice safe working conditions for
all personnel.
Exact position
As the roll is transported to the warehouse, 46B
Series retro-reflective photoelectric sensors are
used to detect the presence of the roll and its exact
position. These sensors also control the signals
Sensors in High Bay
Warehousing
Sensors are being used to monitor all aspects of a new
high bay warehouse for Herma in Germany.
The Rotoscan RS4 safety light scanner safeguards the area near the storage aisle
WAREHOUSING
oupp¦v Cnain Todav Februarv 'O´O o
for the fire door control
system giving peace of
mind to all.
The roll is then trans-
ported to the storage
section of the facility,
where it is accepted
by one of the two high
bay storage devices. A
DDLS 200 data trans-
mission photoelectric
sensor continuously
transmits the position
data of the high bay
storage device directly
to the system PLC.
“No-go” area
The Rotoscan RS4
safety laser scanner is
also used in the high
bay storage area and
ensures that should
personnel enter the
pre-determined “no-
go” area a shutdown
signal is sent imme-
diately to the control.
The Rotoscan RS4 is
located near ground level to allow reliable detec-
tion while still allowing both high bay storage
devices to operate unhindered.
These raw materials are retrieved from the high
bay storage device with the channel car and de-
livered to the roll-out conveyor when needed for
an order. The roll is then unpacked and taken to
the fully automatic transport portal. This portal
stores the rolls in a buffer or transports them
directly to the roll
Still allowing both high bay storage devices to
operate unhindered
46B Series retro-refective photoelectric sensors ensure reliable positioning of the rolls at all transport paths
The DDLS 200 data transmission photoelectric sensor transmits the position data of the high-bay storage device
directly to the system PLC
unwinding/winding machine using a distribution
car.
At the transport portal/distribution car interface,
multiple Leuze safety light curtains are used
WAREHOUSING
o oupp¦v Cnain Todav Februarv 'O´O
to safeguard the access points to the danger
areas.
Transfer station
Numerous PRK 96 retro-reflective photoelectric
sensors control the start/stop function at the
transfer station where reflective foils do not pose
a problem for this hi-tech sensor. The grippers
for the rollers are also fitted with retro-reflective
photoelectric sensors and barcode positioning
systems.
Leuze sensors have been engineered to provide
reliable sensing in difficult applications without
compromising on production processes or qual-
ity. These quality sensors are available from
Countapulse Controls who is the leading south-
ern African supplier of sensing, measurement,
counting, switching, monitoring and positioning
instrumentation.
The company offers a complete technical advisory
service for the most effective use of its products in
automotive and other branches of engineering.
Gerry Bryant, Countapulse Controls (Pty) Ltd, Tel: (011)
615-7556, www.countapulse.edx.co.za
Reflective foils do not pose a problem
for this hi-tech sensor
WAREHOUSING
The annual Supply Chain Education Excellence Awards
will take place on 11 March, hosted by Sapics (The As-
sociation for Operations Management of Southern Af-
rica), with the participation of the Federation of Supply
Chain Management Associations.
T
his prestigious event - now in its 4th successful year
- is aimed at recognising and rewarding excellence
in supply chain management education and raising
awareness of individuals, organisations and educators
who are going the extra mile to address the skills deficit in the
supply chain and operations management profession.
Nominations are invited in a number of categories, and will
be adjudicated based on performance, sustainability, success
and innovation.
Extra mile
“We are looking for the Operations Management Education
Programme of the Year, Student of the Year, Higher Education
Institution Student of the Year and Corporate Educator of the
Year,” explains Sapics president Reuben Badana. “The Sapics
categories include the Sapics Authorised Education Provider
of the Year and the Sapics Lecturer of the Year.”
For more information on the awards, or to nominate an outstanding student,
educator or organisation, contact Tonya Parker at Sapics on Tel: (011)
805-6616, Fax: (011) 315-3311 or Email [email protected].
Nominations
Invited
SAPICS
oupp¦v Cnain Todav Februarv 'O´O ¯
WAREHOUSING
A
long with this new awareness has come
renewed interest in methodologies such
as Kaizen and the related Kanban sys-
tems, with their emphasis on maintaining
optimum levels of inventory to meet demands
without overstocking warehouses. In fact, the
optimisation of the warehouse has turned into a
fine art as everyone aspires to be Just In Time.
Lean machine
Research indicates that high per-
formance supply chains can reduce
inventory by 15% and are 60%
faster to market. Figures like this
can mean the difference between
survival or failure in a market that
takes no prisoners.
Software has been a principle
player in the war on wasteful
practices, with warehouse man-
agement systems, ERP solutions
and other electronic devices keep-
ing processes as lean as possible.
However, having fantastic internal
systems means little when the show
is let down at the handover point for
delivery fulfillment. Operations that
rely on manual packaging while running
traditional weight-based cost calculations
cannot optimise their packaging operations
in line with the express sector ’s volumetric
method for consignment costing.
Filled with air
Boxes that are too large, fragile items wrapped
in too much protective packaging, and other
inefficient practices result in outer cartons
that are literally filled with air. By factoring in
the physical volume, as well as the weight of
the consignment, the cost of sending a parcel
using an express carrier can be three times
higher than one calculated
on weight alone.
Apart from the financial
outlay, there are also im-
plications in terms of waste
disposal; excess packing material
and its associated recycling require-
ments can become a logistics process
in itself, particularly given the current
collective green consciousness. As the price
of transport rises steadily, impacting the price
Automatic dimensioning and data
capturing systems significantly
improve warehouse and shipment
processes
Weighty Issue
In the past, charges for transporting goods have been cal-
culated by weight. However it has become apparent that
while a vehicle may be fully loaded in terms of volume,
it may be well below its maximum weight. In response,
companies have switched to calculating costs as a func-
tion of both volume and weight, with new technologies
developing in response to the trend.
Between survival or failure
in a market that takes no
prisoners
8 oupp¦v Cnain Todav Februarv 'O´O
of manufactured goods and com-
modities, it is crucial for supply
chains to be run as efficiently as
possible.
No doom and gloom
Fortunately, it is not impossible
to take control of the volumetric
issue. Developers of dimensioning
technology have been working on
solutions for over two decades,
while integration specialists have
focused on solving various prob-
lems along the chain for at least
ten years.
The result is a plethora of low-
ri sk systems, from compact
stand-alone units for smaller
operations, to fully integrated
multi-point systems for the most
complex distribution hub. Solu-
tions can be tailored for almost
every need.
Fundamental data
Among these are Microsep’ s
various Mettler Toledo Cargoscan
weighing, dimensioning and scan-
ning systems. Ideally suited to the
warehouse, transport and logistics
industries, they’re designed to
meet fundamental data require-
ments such as weight, dimensions
and identification of items.
“By investing in automatic dimen-
sioning and data capturing sys-
tems, companies can significantly
improve their warehouse and
shipment processes and increase
revenue,” says Peter Anderson of Microsep.
These systems have the additional advantage of
overcoming the inaccuracies that are typical of
manual processes, for instance, hand measuring,
calculating and inputting. “Using the Cargoscan
dimensioning equipment allows for a quick return
on investment as it reduces human error, ensures
correct and accurate billing, and there is no need
for data capturers,” Peter adds.
Better yet, these tasks are performed in seconds,
integrating discretely into existing package handling
systems. This data is automatically captured and
exported into WMS and ERP systems.
One shift
Return on investment is almost as speedy as the
systems being managed. Distribution and transport
WAREHOUSING
The Cargoscan™ range includes low-cost static systems and high-end,
in-motion solutions
costs, efficient use of space, optimised package
sizes along with oversight of returns and inven-
tory all add up to substantial savings. In some
instances, companies are able to condense all of
these processes into one shift, streamlining staff
overheads substantially.
According to Peter, Mettler Toledo Cargoscan
systems are versatile and can be customised
to specific needs. “The range includes low-cost
static systems and high-end, in-motion solutions
as well as equipment that can handle large, ir-
regular and other difficult-to-measure items,”
he concludes.
Peter Anderson, Microsep, Tel. 011 553 2300, Fax. 011
553 2400, Email. [email protected], Website.
www.microsep.co.za
Companies are able to condense all of
these processes into one shift, streamlining
staff overheads substantially
oupp¦v Cnain Todav Februarv 'O´O O
G
oscor Lift Truck Company’s (GLTC) KZN
branch manager, Michael Keats and
his team took the time and trouble to
analyse what we needed and delivered
us a solution that we are happy with,” says Ko-
bus. So bullish is the KZN-based leading paper
bag manufacturer about the quality of product
and service, it has made Goscor its preferred lift
truck supplier.
“We are genuinely delighted about this,” says
Michael. “Taurus is one of the leaders in its
industry in South Africa and to be made a pre-
ferred supplier is a compliment of the highest
order,” he says.
Management system
GLTC supplied to Taurus seven Doosan diesel
forklifts – two with clamps and five with forks
- all fitted with the FMX Forklift Fleet Manage-
ment System. “FMX captures real-time informa-
tion via a GPRS data retrieval unit, which can
then be viewed using a variety of informative
reports,” says Michael. “It ensures optimum
fleet productivity, professional operator control
and continuous equipment monitoring resulting
in significantly higher productivity and improved
equipment performance.”
Kobus adds that all involved with the forklifts are
satisfied. “While still early days, everyone involved
with the machines is happy with the performance
of the machines and Goscor ’s service.”
The long-term
Michael adds that GLTC will be supporting Taurus
Paper from its Isithebe workshop for quick response
times and maximum up-time. “The robustness of
the Doosan lift trucks will provide Taurus with
extended, cost-effective product life while the
FMX system will enable us to assist Taurus Paper
manage its fleet ensuring lowest cost of owner-
ship over the long-term,” says Keats.
Taurus supplies all segments of the paper pack-
Only One Turned Up
Taurus Packaging MD, Kobus van Eeden, says, “We had been using a well-known brand of forklifts for some
years and went out to tender on a new contract,” he says. “We made it clear that we wanted the companies,
which included every big name in the forklift business, to come to our site and assess properly what our re-
quirements were. We wanted a total solution and not just ‘a product off the shelf’ response. Only Goscor
came to the site.
Taurus Packaging’s MD Kobus van Eeden (middle) and operator Nathi Nxumalo with GLTC branch manager KZN, Mike Keats
FORKLIFTS
To be made a preferred supplier is a compliment of the
highest order
´O oupp¦v Cnain Todav Februarv 'O´O
L to R - Abdool Moosa (Materials Manager Taurus Packaging) Stan Bines (Maintenance Manager Taurus Packaging) Jenna
Brathwaite (North Coast Area Sales Manager Goscor Lift Truck Co.) Kobus van Eeden (Managing Director Taurus Packaging)
and Mike Keats (Branch Manager KZN Goscor Lift Truck Co)
FORKLIFTS
high quality bags. In 2008 Taurus supplied in
excess of 220 million units to customers all over
southern Africa.
Darryl Shafto, Goscor Lift Truck Company, Tel: (011)
393.1413, Email: [email protected], www.goscor.
co.za
FMX Forklift Fleet Management System. “FMX captures
real-time information via a GPRS data retrieval unit,
which can then be viewed using a variety of informative
reports
aging market in South Africa converting over
180 000 tons of raw paper annually into printed,
oupp¦v Cnain Todav Februarv 'O´O ´´
To ensure storage optimisation at its Luipaardsvlei
water plant, where it manufactures decorative
paints, Plascon decided to build up not out, with
a warehouse model that sets new standards for
high-reach materials handling in very narrow
aisles.
The new facility stores raw materials and empty
packaging, housing just under 2 500 pallet
locations, with pallets weighing 600 to 1 000
kg each.
Turret tecnology
Central to the design was the ability to use the
latest Hyster turret truck technology from Bar-
loworld Handling. Plascon acquired two Hyster
C Series man-up turret trucks that enable pallet
retrieval up to 16.97 m high – compared with
the industry average of 14 m – while working in
1 800 mm wide aisles. The trucks have a load
capacity of 780 kg at maximum height.
This allowed Plascon to limit the footprint of
its new raw materials store to 980 m
2
while ef-
fectively using land 12 times over, says project
engineer Murray Chamier. “Though a considerable
investment, we believe this model should create
significant cost efficiencies.“
Perfect solution
Darryl Hancock, warehousing specialist at Bar-
loworld Handling, says the Hyster C Series is the
FORKLIFTS
T
he facility
combines
17m high
r a c k i n g
with aisles that
are only 1 800mm
wide, and features
the highest man-
up turret trucks
in their class ever
seen in South Af-
rica.
Narrower and Higher
Darryl Hancock of Barloworld Handling (left) and Plascon project engineer Murray Chamier with
one of the two technologically advanced Hyster turret trucks acquired by Plascon
To limit the footprint of its new raw ma-
terials store to 980 m
2
while effectively
using land 12 times over
Paint manufacturer, Plascon, is
scaling new heights in very nar-
row aisle (VNA) warehousing with
its newly-built raw materials store
in Luipaardsvlei, Krugersdorp.
´' oupp¦v Cnain Todav Februarv 'O´O
FORKLIFTS
perfect solution where space is limited and goods
are stored at high levels, in very narrow aisles.
“The man-up design means the operator is always
working at the height adjacent to the load, forks
and racking, which is ideal for load handling and
order picking. The C Series is also able to handle
loads on either side of the aisle, without the need
to exit to re-orientate the forks.”
Key to the C Series’ performance is Hyster ’s Quad
Form mast, the only four-point mast in the indus-
try. “It increases stability and torsional strength,
minimising mast deflection and eliminating the
need for additional support,” says Darryl.
An integrated pantograph or scissor attachment
automatically opens with the traverse function,
enabling the truck to work in the smallest of
aisles with maximum side clearance. High load
handling is facilitated using in-aisle rail guidance
options and state-of-the-art ergonomics further
enhances productivity.
An advantage of VNA racking is that, as only the
turret trucks operate in these aisles, there is no
danger of collision with other trucks that operate
outside the racking.
Enabling the truck to work in the smallest of aisles with
maximum side clearance
Response time
Plascon bought the two trucks with reassurance
of a five-year total maintenance contract with
Barloworld Handling. The contract includes
battery maintenance. Maintenance was a key
consideration, Murray says. “Plascon operates a
fleet of Hyster machines in the remainder of the
Luipaardsvlei plant and we know from experience
that Barloworld Handling delivers an excellent
response time, which maximises our uptime.
“With regard to the design of the turret trucks,
we were particularly impressed by the support-
iveness of the four-point mast and the service-
ability of the machines,” says Murray. “If there
is a breakdown in the middle of an aisle, a truck
can be accessed from the back, in contrast to
other VNA turret trucks.
“Barloworld Handling’s approach to the deal was
professional and knowledgeable right from the
start, and delivery was on time. We assessed the
offerings from five different materials handling
companies before choosing Hyster and Barloworld
Handling, and based on this experience we’ll do
so again.”
Heidi Gouws, Barloworld Handling, Tel: (011) 898-0100,
Fax: (011) 898-0054, Email: hgouws@barloworld-equip-
ment.com
oupp¦v Cnain Todav Februarv 'O´O ´o
W
hen “Supply Chain Today” speaks to
Stan Contat, MD of Micron Engineer-
ing and Bolzoni Auramo SA, it’s clear
that he’s a man who likes to keep
a handle on what’s happening in the industry.
Started in the early ‘80s by Stan’s father, Dave
Contat, Micron Engineering quickly found a niche
as a manufacturer of products that were no longer
available in South Africa due to sanctions.
Company evolution
“At that stage we worked closely with Cascade,
producing specialised attachments for forklifts
such as side shifters, masts and carriages,” says
Stan. At the beginning of the ‘90s, when Dave
proposed that Cascade buy out Micron, the com-
pany turned him down. “It was a stroke of luck,
because Dave was then offered the agency for the
Finnish Auramo brand, which supplies products
for the paper industry. This put us in direct com-
petition with Cascade. Frankly, I imagine that if
they had it to do over again, they’d have bought
out Micron for peanuts, rather than turning us
into a competitor,” he laughs.
The next decade saw the family-run business
grow from strength to strength as it opened up
Auramo SA, which then evolved into Bolzoni-
Auramo SA when the Italian forklift specialist
bought Auramo Finland, combining the best of
both companies to form a multinational force in
the market. This translated into local success.
“At this point, Micron was almost exclusively
focused on materials handling rather than project
engineering,” adds Stan.
Vested interest
Stan joined the business in 2005 and became
an equity partner in 2006. This gave him a
vested interest in facilitating some big changes
prompting him to diversify in order to protect the
company from the impact of currency fluctuations,
by focusing on sourcing products from different
markets as well as focusing on local manufacture.
Diversification provided a hedge for currency risk
and unearthed a wealth of new technology in the
foreign markets.
“We began looking for other agencies to be mar-
keted by Micron,” he explains. “These included
a wide variety of innovative equipment from all
over the world.” Europe and the States turned
up numerous prospects, and Stan even visited
Shanghai to see what was available there.
Meeting challenges
“This is a difficult industry to enter into,” he advises.
“It’s very competitive and technical expertise is
essential. It’s also capital intensive because stock
is costly and you need to keep a large enough
range to meet client requirements.
“Our core competency has been our after sales
support. We have 23 technicians countrywide and
can offer our clients a full maintenance contract
to support the equipment over its contract term.
None of our other competitors have this facility.
We also have a large stock of used equipment,
which is available for rental, demo and loan
– especially useful to keep a customer produc-
Getting
a Handle
on Things
It’s easy to think of materials handling as
merely a matter of moving items around
as needed by whatever means available.
Perhaps it’s for this reason that South
Africa lags behind when it comes to the
sophistication of our equipment.
Stan and the team at Micron Engineering
FORKLIFTS
I imagine that if they had it to do over again, they’d
have bought out Micron for peanuts, rather than turning
us into a competitor
´4 oupp¦v Cnain Todav Februarv 'O´O
tive in the event of their own
equipment needing repair.
“The forklift market in sub-
Saharan Africa has remained
relatively unsophisticated.
We’ll use a forklift combined
with manual labour to do the
work that is being done with
an attachment overseas. One
of our primary objectives is
therefore to inform the market
of what products are available
to meet their needs. A good
example is the single-double
pallet handler, which allows
the driver to pick up either
one or two pallets depend-
ing on the order which has
become almost standard in
the beverage industry.”
Handling goods
Other products include the
MSE range of roller forks,
whi ch handl e sl i psheets.
“We anticipate a growing
Micron has been sourcing innovative forklift products from
around the world
Staying on top of upcoming trends
ensures the best range of product
choices for clients
Use a forklift combined with manual
labour to do the work that is being done
with an attachment overseas
oupp¦v Cnain Todav Februarv 'O´O ´o
demand for products of this nature because of
the prohibitive cost of pallets,” says Stan. “In
2010, new regulations in the EU will prohibit
the use of wooden pallets from many foreign
sources. This will have a big impact on countries
such as Kenya, for instance, which exports large
quantities of tea to the country. Plastic pallets
are very expensive, so slipsheets will probably
become the best option.
“We also sourced a range of reach forks from
Kooi, which allow drivers to reach across an entire
truck to lift pallets on the other side, as well as
to ease the process of double-deep stacking in
warehouses,” he continues. “In Chicago we made
contact with Long Reach and have recently also
contacted Tigard Claw for even more specialised
products. The latter allows the driver to pick up
individual layers of product by item, shrinkwrap
them, apply a barcode and load the whole order
onto a pallet. It’s quicker, involves less breakage
and pilferage is minimised,” Stan elaborates.
Mining industry
Always on the lookout for new avenues to explore,
the Micron team have also seen a gap in the mining
industry, which is a departure from the paper and
pulp and FMCG sectors they previously worked
within. “We located a mining attachment with
massive rotators which can lift and rotate tyres
hydraulically. With weight capacities between
one and 16 tons, the products have the ability
to change tyres on the massive dump trucks used
on the mines,” he tells us.
“We’re looking into this industry because we
often get enquiries for products of this nature
– our reputation for being able to handle almost
any forklift requirement precedes us.”
Conti agency
It’s clear that it’s no exaggeration when Stan adds
that the company has also taken on the agency
for Continental Tyre’s forklift range. “Micron
was awarded this agency in conjunction with
Loadmax in Durban,” Stan explains. “We were
very fortunate, since we’re not tyre specialists,
but John Allers at Loadmax has good technical
experience with tyres, and Conti liked Micron’s
solid service background. We’ve met our target
for volumes in our first year and anticipate that
we’ll meet our second year ’s target with ease,”
he smiles.
Stan admits that, as with most other businesses,
the economic climate has taken its toll, however
his proactive approach to diversification appears
to have buffered the company against serious
harm. “While capital sales remain our principle
source of revenue, the increase in our service
and rental contracts has picked up any slack we
may have otherwise experienced.
High expectations
“Selling forklift attachments is not like selling
FORKLIFTS
Stan believes that forging and maintaining good client relationships is the key to
success
commodity products where the sale thereof is the
end of the line. It’s a complex field that is fairly
labour intensive and requires various income
streams to see you through the fluctuations in the
market. I believe that we’re getting it right though
– we’ve managed to build up a client base that
includes companies like Toyota, Linde, Barlow,
Nissan, Criterion, Goscor and Masslift.
“They, in turn, supply end-users such as Mondi,
Sappi, ABI, SAB and many other companies whose
expectations are understandably high.
“Fostering good relations with our suppliers as
well as our clients is vital, as is staying on top
of technological trends while ensuring consistent
service levels for existing ranges. No easy task
when our yo-yoing economy also requires nerves
of steel for any business owner. “Stan chuckles
when he says that adversity can be a strong mo-
tivator. “If I was just working for the money, I’d
probably have lost interest by now. The fact that
I’m working towards the security of the company
and the team keeps me driven.”
He stresses that the development of Micron’s
great team has been integral in surviving the
economic adversity.
Stan Contat, Micron Engineering, Tel: (011) 421-0738,
Fax: (011) 086-635-4197, Email. [email protected],
Website. www.bolzoni-auramo.co.za
Plastic pallets are very expensive, so slipsheets will
probably become the best option
´o oupp¦v Cnain Todav Februarv 'O´O
oupp¦v Cnain Todav Februarv 'O´O ´¯
Truseal customised bags which can be manufactured to any size or confguration
Market Forum
Customised attachment
Manitou Southern Africa, has supplied seven rough ter-
rain forklifts to Mini Loaders / Lang Arm Rentals for use
on Sanral’s Gauteng Freeway Improvement Project. The
contract involves the supply of five MC 30 rough terrain
forklifts and two M30.2 rough terrain forklifts.
The contract also includes the manufacture of a custom
load spreader beam attachment to enable the handling of
New Jersey concrete barriers, as well as the application of
custom paint finishes to the machines.
According to David Shelley, company
owner, Mini Loaders / Lang Arm Rent-
als. Prior to the introduction of Manitou
machines, contractors were using utility
trucks fitted with hydraulic cranes to
position the barriers. This method of
placement is decidedly slow, as the
trucks are too large to manoeuvre ef-
fectively around the job site. As a result,
the placing of the barriers started to slip
behind schedule – to the point where
a rapid positioning solution became an
urgent necessity.”
The custom attachment comprises four
chains attached to a load spreader beam.
Two chains are positioned on each end
of the beam. To lift a barrier an iron bar
is threaded through preformed holes
in the concrete barrier, the iron bar is
then attached to the custom attachment
using shackles. Each component on the
attachment needs to be safety certified
before being allowed on site. As a result
The Manitou machine’s superior manoeuvrability and precise lift, tilt and side shift controls
enables operators to lay New Jersey barriers quickly and efficiently and in an aesthetically
pleasing manner
Clean residue
“We have recently been
involved in the develop-
ment of air-drop cash bags
to be used in remote and
war-torn areas. The bags
are manufactured from
high grade PVC reinforced
nylon which is both strong
and water resistant. Our
bags have a built in metal seal and feature specially de-
signed handles to facilitate easy release from an aircraft,”
reports Tony Cramer, Truseal, Managing Director.
It has been a longstanding problem that void labels left
unsightly markings on the containers that they were meant
to protect,” says Tony.
“The challenge we faced in developing a better solution
was that, even though you did not want to leave hard-to-
remove markings on containers or envelopes, you
still needed to
only the highest qual-
ity materials have been
used in the attachments
construction.
Lindsay Shankland, CEO,
Manitou Southern Africa,
Tel: 080-626-4868, Fax: (011)
975- 4646, Email: manitou@
pixie.co.za
´8 oupp¦v Cnain Todav Februarv 'O´O
Market Forum
protect them from being tampered with. The product we
have developed is still just as sensitive as a traditional
void label, with the added advantage of an easy to clean
residue.”
Truseal void labels are ideal for applications in the hospitality
industry, for use on hotel room bar fridges where an easy to
check easy to clean security solution has been in demand
for years. The seals have found favour in police forensics
for the protection of evidence, in casinos for sealing doors
and gambling machines, and in large corporations to seal
computers and prevent hardware theft. The Truseal void
label is made from a polyester face material, with high
tack adhesive containing a covert message. The void label
reads FRAUD in the event of tampering.
Tony Cramer, Managing Director, TruSeal (Pty) Ltd, Tel: (011) 762-
5291, Fax: (011) 762-3506, Email: [email protected]
Air delivery record
Atlas Copco’s recently improved 11-30 kW GA+/GA VSD
(Variable Speed Drive) compressor range is regarded as
among the most efficient, silent and compact in the world
and ultimately suited to operating on the shop floor.
Philip Herselman of Atlas Copco Compressor Technique,
comments on some of the groundbreaking features offered
by this new range of small compressors: “With enhanced
energy efficiency and air quality, our re-engineered small
compressor range is ideally suited to comprehensively
address all critical areas including superior FAD (free
air delivery), excellent Specific Energy Requirement
(SER) readings and features the lowest noise levels ever
achieved by us”.
Atlas Copco redesigned and upgraded the popular fixed
speed GA 11+ -30 compressor range as well as the GA
15-30 VSD version. In order to improve and meet customer
requirements for effective air delivery and to eliminate
the need to oversize, a 26kW Atlas Copco compressor is
also available with the newly launched, new generation
VSD.
“Energy consumption is further reduced by the new in-
tegrated dryer unit available in our full feature version”.
Philip explains, “The integrated dryer simultaneously
enhances energy efficiency and air quality. Small wonder
these compressors are regarded as amongst the most
energy efficient on the market”.
The new generation VSD technology increases perfor-
mance, is less dust sensitive, achieves very low harmonic
distortion and energy savings of up to 35%, resulting in
faster return on investment. In addition, up to 80% of
the compressor ’s energy consumption can be recuperated
(e.g. for water and air heating in industrial processes or
for direct use on site) with the now standard option to
connect an energy recovery system.
Atlas Copco South Africa Pty Ltd, Tel: (011) 821-9000, Telefax: (011)
821-9106, Website: www.atlascopco.com, www.atlascopco.co.za
Quicker visibility
DHL, selected Psion Teklogix’s tech-
nology to improve tracking visibility
and delivery.
According to DHL spokesperson, Fatima
Sullivan, the decision was made to
replace scanners with Psion Teklogix
Workabout Pro units.
The system, installed early 2008,
includes G1 and G2 units, 1 and 4
slot cradles, car chargers and back
up batteries. “Thirteen DHL Depots
have successfully adopted the Psion
Teklogix mobile solution”, says Fatima
and lists the depots: Isando, Parktown,
Midrand, Pretoria, Sandton, Cape Town,
Cape Town Gateway, HeavyWeights
Johannesburg, Port Elizabeth, Durban,
Pietermartitzburg, Richards Bay and
East London.
Fatima explains that the computing
oupp¦v Cnain Todav Februarv 'O´O ´O
devices are used to allocate daily tasks to drivers, both
for collections and deliveries. “The G1 and G2 units are
integrated with our software making easier, quicker visibility
of DHL packages possible for all our departments.”
Psion Teklogix G1 and G2 multi-modal hand held comput-
ing devices are equipped with patented Vocollect Voice
Technology and Integrated Speech Module (ISM) making
them ideal for picking and putting away by voice, scan
a barcode or image and read an RFID transponder. The
extreme flexibility of this rug-
ged, reliable and ergonomi-
cally designed unit enables
it to function with complete
ease and excellence in diverse
applications.
Michelle Hollis, Psion Teklogix,
Tel: (011) 805-7440 / Fax: (011)
805-7444, Email: michelle.hol-
[email protected]
Market Forum
images. It is a new standard feature of the company’s
track and trace facility within its online and PC-based
shipping tools myTNT, ExpressShipper, ExpressManager
and ExpressConnect. Images are available from over
85 countries worldwide, including all mature express
markets, emerging markets such as China, India and
Brazil, as well as many other destinations.
A PoD signature image is a digital copy of the receiver ’s
signature or company stamp, plus the date and time of
delivery. Images will typically be available the morn-
ing after the day of delivery. Easy access will benefit
senders by giving more control over their shipments. It
also facilitates their administrative process and helps
them get invoices paid. TNT Express makes the service
available to its customers without the need to request
it. The service does not carry any additional charges.
“We have created the most extensive PoD signature
image retrieval service in the industry with outstanding
geographical coverage, high content quality and easy
online access for all our customers,” says Jan Willem
Breen, Marketing & Sales Director of TNT Express.
“This is by no means a new service among express
integrators, but we are setting new standards for how
it is done within our industry.”
TNT’s solution covers many types of signature images,
ranging from on-screen signatures captured with mo-
bile devices to scanned delivery run sheets containing
signature images and often company stamps. This
approach allows TNT to accommodate for different
local and cultural practices for confirming receipt. It
also enables the wide geographic coverage, as any type
of operation – whether TNT’s own, partner, or associate
organisation – can provide the service.
For more information visit TNT online, Website: http://group.tnt.
com/press/index.aspx
Online PoD signature
TNT Express will now provide
its customers with online
access to PoD signature
'O oupp¦v Cnain Todav Februarv 'O´O
Hako
oupp¦v Cnain Todav Februarv 'O´O '´
Hako
Optimized Cleanliness
Hako. You don’t have to compromise
Please contact for local representative
for machines, parts, service and support:
+27115528760 · Fax +27113978012 · www.eip.co.za
”I want more.
Give me Hako!”
www.hako.com
P.O. Box 380, Isando 1600
3A Hargan Street, Hughes,
Jet Park,
Gauteng, South Africa
Eqstra Industrial Power
Centre spread ZA.qxd 04.02.2010 15:24 Seite 1
'' oupp¦v Cnain Todav Februarv 'O´O
SAEPA
I
s there light at the end of the tunnel?
The light is there - it’s just a question of the
length of the tunnel. The oncoming train -
among others - is the Gautrain. Our industry
has already felt the pre-event benefit of bringing
in equipment, materials and spares for this major
investment as well as other infrastructural devel-
opments such as the new soccer stadiums.
Now members can start gearing up for the FIFA
World Cup 2010 event itself. Express services
are vital in supporting fever-pitch global sport-
ing events. Our members handle international
consignments ranging from urgently needed com-
munications equipment to medical items, training
equipment and kit, souvenirs and merchandise,
special dietary requirements for players and
masses of paperwork such as contracts, licences,
travel documents and press.
There are also massive volumes of domestic
The South African Express Parcel Association (SAEPA) is cautiously optimistic about an upturn in volumes in
2010. At its year-end Annual General Meeting, Executive Director, Garry Marshall expressed his views on eco-
nomic and strategic issues in the industry.
movements, catering for more than half a mil-
lion spectators, administrators and teams. And
when the event closes, there is the task of reverse
logistics.
How bad have times been for the industry?
In November and December we saw the annual
peak in retail imports for the festive season,
though not at the same levels as pre-recession.
Our trading partners are starting to come out of
recession. A further encouragement lies in the
International Monetary Fund’s forecast that South
Africa’s economy will
recover in 2010.
Airfreight and express
f rei ght have been
heavily hit globally
by the recession. Air-
lines have mothballed
ai rcraf t and some
companies have had
to reduce their staff
complement. Figures
from IATA (Interna-
tional Air Transport
Association) show that
airfreight to and from
Africa is down as much
as 30%.
Domest i cal l y, ex-
press airfreight has
to compete with road
transport, meaning
enhanced competition
for shrinking loads.
The result is cost and
cash flow pressure on
members.
The regulatory
framework?
Our sector has had
to cope with the weight of global cargo security
measures imposed by the International Civil Avia-
tion Organisation (ICAO) to which South Africa’s
Civil Aviation Authority (CAA) is a signatory.
The objective is to prevent interference with air
cargo whether caused by unlawful interference
or ignorance.
The central concept revolves around regulated
agents and “known” cargo. Cargo is “known”
when checked by a regulated and accredited
agent who has strictly observed the stringent
security controls. It must then be kept separate
The Light is There
The SA Express Parcel Association and Imperial Air Cargo signed a sponsorship agreement at the recent AGM of the
Association held at the Piston Ring Club, Modderfontein. Garry Marshall (Chief Executive SAEPA) and Muriel Sahd
(Chief Operating Offcer of Imperial Air Cargo), at the signing ceremony with various SAEPA stakeholders.(Standing
L-R): Mike Fanucchi (Dawn Wing), Paul Volck (IAC), John Fletcher (Fast & Furious), Johann Joubert (United Express),
Brian Hingley (Transit), Paul Horsfall (UPS), and Geoff Davis (BEX). Both parties expressed the wish for a long and
mutually benefcial accociation where Imperial Air Cargo will beneft through regular networking with members.
Mis-declaration of contents not for commercial
advantage but to misdirect organised crime
oupp¦v Cnain Todav Februarv 'O´O 'o
in a designated area under a security seal. No
airline may load “unknown cargo”.
The introduction of these measures required
substantial changes to procedures, investments
in new safeguard and equipment and extensive
re-training. If there is a silver lining, it is that the
lower volumes enabled our members to accom-
modate this change a little more easily.
One problem in South Africa is mis-declaration
of contents not for commercial advantage but to
misdirect organised crime. While understandable,
this cannot be allowed to continue. SAEPA has
played a key role in encouraging member com-
panies to cease this practice, giving help with
documentation where necessary.
Competing with impunity
The new regulations applied post 9/11, gave com-
panies no option worldwide. SAEPA has been less
happy with the local regulatory burden imposed by
ICASA, the Independent Communications Author-
ity of South Africa. Its authority over the industry
derives from the days
when courier ser vices
and postal services were
seen as competitors. The
Postal Services Act was
changed in Feb 2009 and
the regulations no longer
refer to couriers as a postal
service provider.
ICASA required all ex-
press freight companies
to register as “opera-
tors”, submit strategic
documentation and pay
an annual fee. In return
the Authority promised its
inspectors would tackle
unregistered operators.
This has not happened
and they conti nue to
compete with impunity.
SAEPA members have
gained no advantage and
the registration fees envisaged from September
2010 of R10 000 p.a. (international), R5 000
p.a. (regional) and R1 000 p.a. (intra-city) are
little more than a tax on the compliant.
How has the wellness initiative developed?
Our Wellness Express primary health care clinic at
Jet Park - the heart of the express freight indus-
try in Gauteng - has broken even and is steadily
growing. Industry employees have recognised
the benefits for themselves and their families.
Testing and treatment for AIDS and other chronic
diseases have added to the patient base.
Employees in the transport industry are a high-
risk category and we are committed to subsidising
healthier lifestyles for their personal wellbeing as
well as industry sustainability.
What impact are wage determinations hav-
ing on the industry?
Employees in our sector are represented by the
National Bargaining Council of the Road Freight
Association. In general, they are paid above the
minimum levels for road transport employees.
Consequently, percentage increases across the
board, intended to assist the lowest paid, fall
disproportionately on express operators. The Ex-
press industry employs about 20 000 people and
wages are a large component of overall cost.
Our ability to express concern has been thwarted
by the lack of an express industry vote on the
Council, which comprises Union and employer
representatives. The Council has now offered us
a seat to give our industry a voice in measures
affecting its viability.
What new challenges lie ahead?
There are two major items on the horizon. Broad
Based Black Economic Empowerment in the
road freight sector will have a major impact on
all operators. The Department of Trade and In-
dustry has issued details on how regulation will
address the issue.
We are also keeping a close watch on the road
traffic validations project whereby Intelligent
Number Plates are being implemented in Gauteng
to deter hijackers. The Provincial Department of
Transport was late coming forward with costs and
security features but is expected to stick to its
deadline for completion during the year.
The authorities promised that for SAEPA members,
Intelligent Number Plates are being implemented in
Gauteng to deter hijackers
SAEPA
'4 oupp¦v Cnain Todav Februarv 'O´O
the process will be made as user-friendly as possible.
The vehicle clearance unit will visit members’ prem-
ises for trouble-free implementation for fleets of 50 or
more. Smaller operators can gain the same benefit by
nominating a site and pooling their vehicles.
How important is sponsorship to SAEPA?
The Association is a non-profit organisation. Our two
sources of revenue are member contributions and
sponsorships.
We were concerned that we might have to suspend
educational and wellness initiatives during the reces-
sion. Fortunately, Imperial Air Cargo (IAC), stepped
in with a substantial sponsorship. This is a welcome
contribution at a time when funds are tight. It will
assist SAEPA in continuing its roll-out of educational
and wellness activities while waiting for the upturn.
IAC’s chief operating officer, Muriël Sahd says her
organisation views this as a contribution towards the
sustainability of the industry. Her company serves
many SAEPA members and the relationship is seen
to be mutually beneficial.
UTi is sponsoring the full-time post on the bargain-
ing council which we would not otherwise have been
able to afford.
Garry Marshall, Tel: 0861 106 402, Fax: (011) 252-5394, E-mail:
[email protected], www.saepa.org.za
CLF
SAEPA
oupp¦v Cnain Todav Februarv 'O´O 'o
EXPRESS FREIGHT
W
hen “Supply Chain Today” chats to
Mike Fanucchi, CEO of Dawn Wing
within the Laser Group, he echoes
this optimism, as well as giving
some insight into how many express couriers
have evolved to cope with lean times.
“People have become more careful about how
they spend. Many of our customers have opted for
cheaper products but are also prepared to accept a
little less in terms of service. For example, they’ll
wait for a two or three day delivery instead of
choosing a more expensive overnight service.
“While the downside is that we’re generally han-
dling the same volumes for less income with the
same overheads, we have the advantage of being
able to consolidate loads to run more efficiently.
We’ve learned to work smarter.”
The shift in customer spending has also seen
retailers switching to smaller batches of items
such as clothing being couriered to branches
where necessary, rather than opting for heavy
freight to handle bulk loads. While the trend hasn’t
been ideal for the trucking sector, it’s meant a
much-needed increase in volume for the express
freight industry.
Finding a niche
According to Mike, courier companies have also
started focusing on niche markets to access new
client bases. Dawn Wing’s fine wine express
caters for wine lovers who may have bought a
case while on holiday and need it delivered home.
Alternatively, they can order from their chosen
estate and have it sent up.
“There’s no great time pressure here either,”
adds Mike, “so we’re able to plan our trips bet-
ter. We’ve also used the opportunity to create
synergies within our system.”
Service is king
These have taken the form of utilising the skills
of sister companies within the Group, including
Time Freight, Laser Logistics and GAC Laser For-
warding and Clearing, among others. “We like to
offer clients a complete package, but don’t want
to get caught in the trap of promising more than
Up at Dawn
It’s been a hard year but with the promise of a highly profit-
able influx of foreign soccer fans in June, spirits are beginning
to rise.
Many of our customers have opted for cheaper products
but are also prepared to accept a little less in terms of
service
Mike Fanucchi, CEO,
Dawn Wing
'o oupp¦v Cnain Todav Februarv 'O´O
we can deliver. Too many companies will try to
offer services out of their realm of expertise and
end up alienating clients because of it. In this
industry, service is king, and if you don’t get it
right, you’re in trouble,” he warns.
“We’re in the fortunate position of having access
to the specialised services of other members of
the Laser Group, so we can confidently provide
clients with a complete solution incorporating
transport, warehousing and a wide range of
related services.”
Going abroad
Back in the holiday spirit, Mike says that the
tourism boom anticipated in the coming months
will offer tremendous opportunities for the cou-
rier industry. “We’re planning numerous services
around the increase in visitors to the country,” he
explains. “We’ll deal with transporting of excess
baggage, along with sending gifts and curios home.
In many instances, these will need to be treated
in order to comply with health regulations.
We also expect to be moving some unusual items
for enthusiastic shoppers,” he laughs, as we sug-
gest that life-size giraffe sculptures will probably
not fit in overhead storage compartments.
Death knell
The international market has experienced some
other trends and Mike highlights an interesting
development. While many have seen the advent of
internet purchases as the death knell of the local
market, for the courier industry, it’s been a boon.
“If you order a product from overseas, inevitably
you’ll have it couriered home,” he says.
“South Africa is still fairly immature in terms of
e-commerce, but it’s gaining momentum. A lot of
EXPRESS FREIGHT
Too many companies will try to offer services out of their
realm of expertise and end up alienating clients
people don’t feel confident with internet security
yet, and most of us still like to touch an object
before we buy it. But the advantages are becoming
more and more apparent,” he explains.
Pricing and ranges
Items such as books and sporting equipment
can be purchased online for far less than the
same products in local stores, while the incred-
ible volume of choices available makes this an
increasingly popular option. “Some complain that
internet shopping has had a negative impact on
local suppliers offering some of these products,
however many also feel that it has compelled these
stores to get their pricing and ranges in line.”
Dawn Wing’s international courier service makes
the process attractively simple for shoppers,
handling the somewhat daunting issues of import
duties and taxes on clients’ behalf. With some
websites (principally those based in China) of-
fering everything from Christmas decorations to
handbags, arrangements can become complex.
Keeping track
Complexity is not something that perturbs Mike
and his team, however. “We keep a tight hold
on operations. Our track and trace systems scan
every item through each check point allowing
us to determine exactly where a package is, and
where it may have gone astray if something goes
wrong. Human error is unavoidable,” he admits,
“so it’s essential to include means of minimising
problems. We move millions of parcels a year and
if we have a problem with 500, it’s a lot.
“When dealing with high volumes you have to use
technology to streamline processes. For example,
handhelds allow us to track PODs to the exact
time of delivery. It also helps when drivers are
out in the field; we’re able to send messages to
update their routes while they’re on the road. This
has had significant benefits, both to efficiency
as well as from a financial perspective through
reduced telecoms spending.
Sub-optimal clients
“We don’t claim to be the least expensive cou-
rier out there, but our service makes up for it,”
says Mike, in closing. “I think that choosing the
cheapest option is false economising. You have
to look at a company’s track record, along with
their network. Can they get your package where
you need it to go, or will they have to outsource
to another courier to get it to Upington or New
York?
Consider also, that in these times some companies
are actually phasing out sub-optimal clients. It
has to be a mutually beneficial relationship in
order to work.”
Mike Fanucchi, Dawn Wing, Tel. 011 961 4700, Fax. 011
974 5738, Email. [email protected], Website. www.
dawnwing.co.za
oupp¦v Cnain Todav Februarv 'O´O '¯
TRANSPORT MANAGEMENT - ROUTING & SCHEDULING
T
racker operates on two levels,” he begins.
“There’s the stolen vehicle recovery side
and then we also offer fleet management
and monitoring systems.These systems
included Tracker SkyTrax, Tracker Fleet and Ex-
ecu Fleet, a suite of fleet management tools with
varying levels of complexity. SkyTrax allows the
company and the user to track vehicles online,
as well as monitor route history, speed and other
information,” Gareth explains.
“Tracker Fleet offers these capabilities along with
more intricate functions such as route optimisa-
tion and ring fencing of no-go areas. ExecuFleet
is all this and more. The system allows you to
bolt on extras such as sensors on door handles
and fuel caps. Other options include monitoring
of cold freight and driver handling.
“While the actual management is handled by the
companies involved, we obviously get involved
if the vehicle in question is stolen or hijacked,”
he tells us.
Getting on track
Here is where the company truly shines. “As
the only tracking company in South Africa with
a formal association with the SAPS, we have
1 300 vehicles and 50 aircraft at our disposal,
as well as power of arrest,” says Gareth. This
concession was hard-won; awarding of the 5-
year SAPS contract inspires heated competition
in the tracking industry, and Tracker has had it
for the past three terms.
“I think that the SAPS/Tracker venture is the most
successful Private-Public sector collaboration in
South Africa to date,” he continues. “Since 1996,
together with the SAPS, we’ve apprehended 8400
criminals, closed down 320 syndicates and chop
shops, and have had 48 000 recoveries.” While
these figures are impressive, Gareth puts things
further into perspective by adding that the aver-
age prison holds about 7 000 inmates. “We’ve
filled an entire jail and more,” he says.
Behind the scenes
Tracker’s technology base is two-pronged, relying
on both Radio Frequency (RF) and GSM/GPS,
and Gareth explains the reason for this. “Our
Tracker Retrieve and Tracker Alert units use radio
Is Your Tracker
a Tracker?
Energetic and consistently on the move, Gareth Crocker
speaks with the speed of an automatic weapon, which is ap-
propriate, since he’s the Communications Manager at Tracker.
When “Supply Chain Today” chats to him about vehicle recov-
ery, along with some of the sophisticated management prod-
ucts provided by the company, it’s all we can do to keep up
with his train of thought.
We’ve apprehended 8400 criminals,
closed down 320 syndicates and chop
shops, and have had 48 000 recoveries
Gareth Crocker, Tracker
'8 oupp¦v Cnain Todav Februarv 'O´O
TRANSPORT MANAGEMENT - ROUTING & SCHEDULING
frequency technology and are basic tracking ser-
vices. Until the unit is activated, it lies dormant
in the vehicle. The technology is not new, but
it’s the most successful stolen vehicle recovery
technology in the world.
“SkyTrax products use GSM/GPS technology
which allows you to do all the ‘ fun’ stuff on
maps, etc that isn’t possible with RF. It’s a more
sophisticated system, but is yet to prove itself
as successful in stolen vehicle recovery as the
RF devices which have been around for years,”
he elaborates.
Action stations
Considering that lives often rely on the team’s
ability to track a vehicle effectively, it’s hardly
surprising that the company has opted for the
most stable platform. A typical tracking scenario
generally involves confirmation of a vehicle theft,
followed by activation of the tracking device which
allows identification of location and deployment
of tracking vehicles.
“The Tracker team will have a device on board
that directs them,” Gareth goes on. “They’ll be
able to follow an arrow on a screen or a strength
bar which gets bolder as the target gets closer.
An alarm will sound once you’re on top of them.
Tracking is also possible with the GPS system,
which triangulates the location, and provides
coordinates to the locale.”
Once at the site, Tracker ’s recovery units step
back, allowing the police to get on with the job
of apprehension and arrest. “We stay out of the
frontline for the most part,” says Gareth. “It’s
important for the SAPS to arrest the criminals
because very often they’ve been involved in other
crimes. We believe that there’s an underlying
social responsibility that goes beyond getting
the car back. Vehicles are central to many other
criminal activities. Often the motive is to find a
getaway car for an armed robbery or some other
violent crime. Getting the criminal off the streets
means that event won’t happen.
Police backgrounds
“Many of our guys have police backgrounds so
they’re familiar with the procedures, and are
able to assist effectively from this perspective.
However their principal role is to look after the
vehicle. They try to ensure that it’s kept safe
during the recovery and see that it’s returned
to the owner.”
This doesn’t mean that they’re low-level employ-
ees. “We hire the best people we can find and
train them according to Tracker standards,” he
When lives are
at stake, reliable
tracking is vital
You can’t expect a guy earning R1 000 a month to face
a hardened criminal with a machine gun
oupp¦v Cnain Todav Februarv 'O´O 'O
says. “You can’t expect a guy earning R1 000 a
month to face a hardened criminal with a ma-
chine gun.”
Criminal behaviour
Gareth gives us some insight into criminal be-
haviour, saying: “We’re all worried about being
victims of hijacking, and most of us are afraid
that we’ll be injured or taken with the car, or
worse yet, that our children will be taken. But
in reality, this happens more rarely than people
believe, because criminals know that if they’re
caught, their sentence will immediately be
doubled, with other charges such as assault and
abduction being added.
“Often, a hijacker will stop some distance from
the scene and pass the vehicle on to a driver.
If this person is apprehended, it’s unlikely that
the victim will be able to identify him in a line-
up, meaning he’ll face a minimal sentence,” he
explains.
“Alternatively, the hijacker will park the car some-
where and wait nearby to watch it. If a Tracker
team arrives, they’ll get away, and if not, they
keep the car. However, we have our strategies
and tactics to deal with this.”
Motor misperceptions
According to Gareth, the public has many misper-
ceptions about the motives behind vehicle theft.
“A lot of people think ‘Well, I drive a clapped out
sedan; nobody wants that.’ But they’re wrong.
Of the cars stolen in South Africa, about half are
taken out of the country and sold to neighbour-
ing countries, perhaps in response to a specific
request. The rest are stolen for parts, largely to
be sold to South Africans.”
This is part of a much larger sociological problem
related to poor financial planning and overspending.
“Consider the guy with a job who earns six grand
a month and lives with his mother, yet drives a
luxury vehicle. Half the time he can’t afford to put
fuel in it. Then the alternator packs up and he’s
quoted several thousand rand to replace it. So
he finds a ‘spare’ for five hundred bucks from a
friend who knows a friend. Usually, these ‘spares’
are stolen parts; he’s unwittingly become part of
the chain that fuels much of our crime.”
Jewel in the crown
As a reminder that crime is not a purely South
African issue, some of Tracker ’s technology is
actually American. “Our RF system is used under
licence from LoJack in the States, where it was
developed,” advises Gareth. In spite of its origins,
it is the third world countries which truly test
the technology. Brazil, and Columbia, along with
South Africa, are tough training grounds.
“We’re the jewel in the crown in terms of re-
covery methods. The average car thief in the
States or the UK would possibly be a lot easier
to deal with,” he suggests. “Often vehicles in
these countries are stolen for joyriding and not
by expert and aggresive criminals who are often
armed with automatic weapons, as is the case
in South Africa.”
Where things are going
Such is Tracker ’s success in dealing with these
situations that they’ve actually been called upon
to advise foreign affiliates on recovery practices.
They don’t use this as an excuse to rest on their
laurels, though, and a close eye is kept on in-
dustry trends. “The technology has reached the
point where you can track most things now,”
Gareth says. “There’s interest in putting track-
ers on individual items and even on people and
livestock.
“Or applications could include public safety, by
tracking buses to reduce accidents. Load tracking
is also important, and has won the approval of
the cash-in-transit guys. We prefer to focus on
products to add value to our existing offering rather
than going overboard with extras. As it stands,
I think we tick almost every box on our clients’
wish-lists,” Gareth smiles in conclusion.
Gareth Crocker, Tracker, Tel. 011 380 0300, Fax. 011
215 8900, Email. [email protected], Website. www.
tracker.co.za
Often the motive is to find a getaway car for an armed
robbery or some other violent crime
TRANSPORT MANAGEMENT - ROUTING & SCHEDULING
South African
roads require a
vigilant eye
oO oupp¦v Cnain Todav Februarv 'O´O
oupp¦v Cnain Todav Februarv 'O´O o´
S
upply Chain Today” had a word with Abrie
de Swardt, Marketing Director of Imperial
Logistics for an inside look at the workings
of an international giant. “Imperial Logistics
has a diverse service offering encapsulating almost
all areas of road transportation, from dedicated,
single principal, bulk goods to multi-principal,
multi-drop goods movement, servicing road and
air freight,” Abrie tells us. “Each customer has
unique needs, but the fundamental principles
of planning, routing and scheduling and order
fulfilment management are prevalent.”
Heavyweight systems
Clearly, this level of complexity requires some
heavyweight routing and scheduling processes.
“For complex multi-principal, multi-drop routing
and scheduling, the effectiveness of route optimi-
sation, whether producing daily dynamic routes
or regular optimisation of fixed routes, requires
the algorithmic optimisation engines prevalent
in specialised transport software solutions,” he
explains.
“To cater for bulk or primary goods movement,
scenarios are modelled using the same software
based engines, and reviewed when required.”
Number of challenges
While this may sound relatively simple, it’s evident
that there are a number of challenges that occur
in the process. “The ability to modify planned
routes in the execution phase efficiently and ef-
fectively is often a concern,” Abrie elaborates.
“Operators generally rely on ‘gut-feel’ and expe-
rience to manage any anomalies arising during
execution, instead of re-running scenarios using
the software engine. At times, these decisions
are not the most cost-effective ones, but the cost
of waiting to re-run scenarios might far outweigh
the potential benefit.
“Issues relating to multi-principal integration, SLA
adherence and optimisation also require atten-
tion, along with agile planning and cost effective
delivery, both our own and external capacity, in
a volatile environment,” he adds.
Unique approach
Routing and scheduling has been available in South
Africa for many years, with some successful prod-
uct offerings and many unsuccessful ones. Abrie
explains how Imperial Logistics has approached
the situation to ensure optimum return.
“For many of our operating companies, route studies
and operational experience have proven successful
in managing these processes,” he says. “But our
current focus has turned to the implementation
of locally developed and supported routing and
scheduling packages coupled to order entry and
execution management solutions, integrated with
vehicle tracking, which will cater for our trans-
portation management requirements.
Forging ahead
The key success factor lies in our ability to sustain
a healthy balance of seasoned operational experi-
ence and structured technology support.
“Imperial Logistics has in the past created these
processes to suit specific operating company or
customer requirements. Forging ahead, a more
Staying on Top
Staying on top of processes can make or break a company.
When your organisation is so vast and complex that it spans
continents and involves thousands of people, the management
of these processes can become a process in itself.
Abrie de Swardt, Imperial Logistics
Operators generally rely on ‘gut-feel’ and experience to
manage any anomalies arising during execution
TRANSPORT MANAGEMENT - ROUTING & SCHEDULING
o' oupp¦v Cnain Todav Februarv 'O´O
This prestigious award recognises
people, projects and products
that have gone above and
beyond the call of duty to
enhance the environment in which
they operate.
The inaugural awards in 2009
enjoyed a wonderful response
from the supply chain community
and everything is on track to make
this year’s event one of the
industry’s most prestigious
accolades.
Come and see who walks away
with the coveted trophies and
enter your product or project for
this year’s event.
Entries for next year’s event open
in February and the awards
ceremony is being planned for
26 August 2010.
Green
Supply
Chain
Awards
Contact: Catherine Larkin on
Tel: (011) 789-7327/787-9127,
Cell: 083 300 0331, Fax: (011) 787-7865
Email: [email protected]
Are You
Doing
Your
Bit?
oupp¦v Cnain Todav Februarv 'O´O oo
standardised approach to routing and scheduling
will be seen from the perspective of technology,
yet each operating company will retain its unique
customisation of the technology and process.”
New developments
In a constantly evolving environment, it’s no sur-
prise that new trends will regularly emerge; Abrie
assures us that the company keeps its finger on
the pulse. “Previous value-add of implementing a
routing and scheduling package was often quite
limited as operations struggled to adapt their
previous behaviours and embrace new algorithmic
optimisation engines. The implementations are
tending further to a focus on change management
to effectively introduce essentially, a new way of
thinking, to an operation.”
“In terms of technology, I’d like to see a larger
product offering in South Africa, bearing in mind
that we are extremely limited in the choice of
products which are customised and capable of
handling South African transportation networks.
This should be coupled with stronger and simpler
integration capabilities as these technologies
seldom operate in isolation. Greater use of Web-
based platforms would offer broader deployment
and commercial alternatives to the industry.”
Targeting problems
In Abrie’s opinion, Imperial Logistics’ strategy of
combining the best available skills and supply
chain management specialists with a large and
modern resource base of vehicles for transporta-
tion, warehousing facilities and IT systems means
that it is able to provide customers with the most
efficient and cost effective logistics and supply
chain management solutions available.
“We believe technology is part of the answer,
but not the answer,” he emphasises. “We are
continuously developing partnerships with leading
information technology provid-
ers, ensuring that our customers
have access to the best supply
chain enablers. These include
the likes of RedPrairie, Opsi
Systems and i2 Technologies.
We also invest in understanding
the technology deployed by our
customers, facilitating seamless
systems integration.”
Collaboration is key
He adds that col l aborati on
within the logistics and supply
chain industry sectors and close
cooperation between logistics
service providers and customers
is critical. “Collaboration is a
strategic imperative for Imperial
Logistics. We are actively seeking
the right partners, developing the
right platforms for discussions
and the sharing of information and we engage
continuously with our customers, industry bod-
ies and decision-makers in the search for and
development of optimised solutions.
“What is nice is that most of these relationships
have become less transactional in nature over
the years, which has allowed for more effective
integration and synchronisation between the sup-
ply chains. These relationships are grounded on
principles such as trust, honesty and transpar-
ency. The key to any successful partnership is
trust, and the relationship you have with your
supply chain is no different.”
Technological challenges
Although technology is vital to the process, it
comes with its own set of issues. “Technology
integration is one of the biggest challenges faced
by the supply chain industry,” Abrie acknowledges.
“Imperial Logistics therefore leverages existing
and new systems investments to support supply
chain integration, achieving business benefits for
its customers.
“Our reputation is founded on developing intelligent
and tailor-made solutions for our diversified blue
chip customers by making best use of processes,
people, technology and infrastructure. We value
the strength of our strategic partnerships and al-
liances with leading technology partners in the
process. Our track record is underpinned by our
ability to determine the correct operating model,
building the business case and implementing the
agreed solutions effectively and timeously.”
Local climate
From a local perspective, there are additional
challenges to consider. “South Africa is heavily
TRANSPORT MANAGEMENT - ROUTING & SCHEDULING
Previous value-add of implementing a routing and
scheduling package was often quite limited
Imperial Logistics has a diverse service
offering encapsulating almost all areas of
road transportation
o4 oupp¦v Cnain Todav Februarv 'O´O
reliant on road transport,” says Abrie. “While it
has distinct advantages, this mode is negatively
impacted by traffic congestion, high fuel costs,
poor infrastructure and small volumes per delivery.
This is exacerbated by the fact that we’re far from
the points we get our imports from, and being
heavily reliant on road rather than rail, our trans-
portation costs amount to 54% of total logistics
costs; 14% higher than the world average.
“Countries overseas use waterways and rail to
transport their goods, which reduces costs sig-
nificantly. However, Imperial actively works to
reduce logistics costs and contribute in different
ways. The results of the 5th State of Logistics
Survey, titled ‘Logistics value and cost drivers
from a macro and micro-economic perspective’
are a very important consideration. The survey,
compiled by the CSIR and the University of Stel-
lenbosch in collaboration with Imperial Logistics,
reveals that logistics costs in South Africa for
2007 were R317 billion, or 15,9% of GDP – up
1% from 2006.
TRANSPORT MANAGEMENT - ROUTING & SCHEDULING
This mode is negatively impacted by traffic congestions,
high fuel costs, poor infrastructure and small volumes
per delivery
Global upheaval
Apart from the lion’s share of funds being chan-
neled towards transportation costs, additional
figures indicate that inventory carrying costs
stand at 16% of total logistics cost, management,
administration and profit are at 16%, and storage
and ports stand at 15%. “South Africa’s current
logistics configuration leads to unacceptable risk
exposure to global upheaval,” he continues.
“This is a critical challenge that we are faced
with as a country, manufacturers, logistics service
providers and government. It is imperative that we
adopt a South Africa Inc. approach to drive down
these costs to improve our competitiveness.”
Cutting crime
As with many other local industries, crime is
a huge factor in South Africa compared with
countries abroad. “The intensity of crime affects
logistics, making track & trace technology vital
to the system.Our entire fleet is monitored by an
advanced tracking system, which not only serves
as an anti-hijacking security measure, but also
as a communication tool.
“This is managed centrally through our anti-hi-
jacking department, which is managed 365/24/7.
It provides an early warning signal to alert the
driver of any problems with the vehicle, ensuring a
proactive approach that guarantees uninterrupted
service and protects the customer ’s brands.”
Going green
A trend that has impacted almost every aspect of
our lives, the green movement is, thankfully, here
to stay. “There is a growing interest, awareness
and maturity around the business necessity for
green logistics and we aim to place this environ-
ment-friendly trend even higher on our business
agenda,” Abrie says.
“Green logistics is calculated to be environmentally,
and often socially, friendly in addition to being
economically functional. However, it is not enough
for companies to simply function on bio-diesels.
Unless the inefficiencies are dealt with over time
in the supply chain, the logistics solutions avail-
able to businesses will not be sustainable.
“There is much waste in some of the supply
chains that we work with. By implementing green
logistics it would be possible to reduce both costs
and carbon emissions with relative ease.
Until now, Imperial Logistics has been fairly quiet
in the area of sustainability, and, more specifi-
cally, green logistics, but we feel that it is time
to take a stand and be seen as a leader in this
area of the logistics industry.”
Abrie de Swardt, Imperial Logistics, Tel: (011) 821-5500,
Fax: (011) 873-2016, Email. [email protected], Website.
www.Imperiallogistics.co.za
Successful
operation
involves
combining the
best available
skills and
supply chain
management
specialists
with a large
and modern
resource base
of vehicles for
transportation,
warehousing
facilities and
IT systems
oupp¦v Cnain Todav Februarv 'O´O oo
Market Forum
Core demand-forecasting
In a new report assessing IT suppliers of retail demand
intelligence (RDI) solutions, IDC Retail Insights gave
Oracle the highest levels of assessment across four major
categories and ranked the company as a leading provider
of RDI software solutions.
Oracle is the only vendor to achieve the highest level of
assessment (“very comprehensive”) in the evaluation’s four
major categories: core demand-forecasting capabilities,
breadth of functionality and customer-centric features,
usability, and IT integration.
IDC Retail Insights, an advisory services and market
research firm focused on the retail industry, defines RDI
as “leveraging data/information for more efficient and ef-
fective business decision making” and states that using
RDI solutions “improves the precision of pricing, product
assortments, channel/store placement, and promotion,
all essential for sustainable revenue management per-
formance.”
According to the report, Oracle achieved the highest level
of assessment in core demand-forecasting capabilities due
to its “strong retail-centric planning capabilities and its
highly integrated – yet modular – retail software suite,
which makes it easier to provide a range of process-spe-
cific, demand-centric optimisation features.”
Oracle was also cited for its “solid forecasting science
foundation” and was praised for its ability to “deliver a
single demand-forecasting engine underpinning multiple
business functions (eg, sourcing promotion, merchandis-
ing, staffing decisions, etc).”
Website: http://www.oracle.com.
Fewer truck journeys
Manhattan Associates, Inc. has announced that Catering
Engros, the Danish food distributor, has made annual cost
savings of £200 000 through improved stock control, fewer
truck journeys and a 30 percent productivity improvement
in the warehouse following its phased roll-out of Manhattan
Scale: Supply Chain Architected for Logistics Execution
(formerly Manhattan ILS).
Catering Engros had identified a need for a new ware-
house management system to handle the growth it was
experiencing which had already resulted in the company
expanding the size of each of its distribution centres (DCs)
by 20 percent. The legacy paper-based system was caus-
ing picking errors and reporting inaccurate data regarding
stock volumes and location.
Manhattan Scale has been implemented at DCs in Co-
penhagen and Middelfart, Denmark, each of which has a
capacity of 120 000 sq ft. Both distribution centres are
now fully automated and Manhattan’s software is fully
integrated with Catering Engros’ legacy ERP system and
Vocollect voice technology.
“We have been able to reduce waste significantly as we
have a more stringent stock rotation process in place,”
says Niels Habekost, chief financial officer of Catering
Engros. “The food with the shortest use-by date can easily
be located and despatched first. Manhattan Scale has had
a further positive impact on our sustainability efforts. By
eliminating the need to send replacement shipments to
rectify picking errors, we have reduced our mileage by the
equivalent of two vehicles on the road every day.”
“Catering Engros is reaping impressive rewards following
its switch to a technology-driven system,” says Jan-Paul
Boos, senior director at Manhattan Associates. ”It is not
just a simple case of improved traceability of stock, but
also having a better understanding of the tasks that staff
members are performing. It is important for any business
to be able to optimise its labour and redirect resource to
areas that are experiencing spikes in activity levels.”
Supply Chain Navigators, Simon Dahlem, Tel: (011) 455-6543 / 083-
258-6690, Email: [email protected]
In for a good ride
When UAL (Universal Africa Lines) set up a South African
office in June 2009, it came with decades of experience
in the shipment of explosives and other hazardous cargo
into Africa. This unique focus area positions local explo-
sives manufacturers exceedingly well in the race to supply
oo oupp¦v Cnain Todav Februarv 'O´O
Value
oupp¦v Cnain Todav Februarv 'O´O o¯
Market Forum
the evergreen African mining industries – a particularly
opportune development as South Africa develops into an
increasingly important trade hub into Africa.
UAL has supplied exploration and production projects from
Namibia and Angola to Equatorial Guinea and Nigeria for
30 years, says MD of UAL SA, Haakon R stad. Before
2009, it did so exclusively from the US, UK and Europe,
until an ever greater focus on indigenous African trade
brought Cape Town within its sights. Haakon says UAL
retains a commitment to Africa, with Cape Town merely
the latest addition to an extensive portfolio of invest-
ments in African skills, offices and even an oil centre in
Equatorial Guinea.
He reports that UAL SA is currently bringing its South Afri-
can export portfolio in line with its international activities,
with a move to include explosives and other hazardous
materials. A number of negotiations are underway, he
says, with the early focus falling on Equatorial Guinea,
Ghana, Gabon and Congo. “Various explosives are being
used to extract minerals of all descriptions. The call is for
detonators and explosives in a number of countries.” He
says smaller manufacturers are in the running as well. As
a small, privately-owned shipping line, UAL requires the
least amount of inducement to enter smaller ports along
the African coastline.
Given Africa’s indigenisation laws, Haakon says SA manu-
facturers have a captive opportunity in the West African
market. “It’s an opening one simply cannot pass up. Since
South Africa is a preferred origin of supply into Africa,
exporters almost don’t need to contend with the normal
problems of the export market, such as a too-strong cur-
rency, global competition and so forth. “Couple this with
UAL’s extensive experience in serving a market that is
perennially active on the continent, and South African
exporters of explosives are in for a good ride.”
Haakon R stad, UAL SA (Universal Africa Lines) Ltd,
Tel: (021) 422-3210, Email: [email protected],
Website: www.ual-sa.co.za
Accolade
Savino Del Bene South Africa (Pty) Ltd, (SA-
VINO), global specialist in third party logistics
solutions, was nominated as one of the top 5
finalists in the category, Business Enterprise
of the Year, awarded by the Italian-South
African Chamber of Trade and Industries FNB
Business Excellence Awards 2009.
“While we don’t wake up each morning thinking
about winning awards, I must acknowledge
a significant sense of pride when such a mo-
ment arises. It is a huge affirmation then to
be told we have been selected as one of the
top 5 finalists in the Business Enterprise of
the Year category”, says Kobus Maree, Managing Director,
Savino Del Bene (Savino) South Africa.
“I believe that we achieved this accolade not only be-
cause of our strong business relationships with numerous
Italian companies, but also because we identified and
competently filled the gap in the market for a holistic ap-
proach to logistics services – to move from transactions
into partnerships.”
“This award milestone is of even greater significance due
to the fact that we started the company only thirteen years
ago under the name SLA (Strategic Logistical Alliance)
and only a short nine months ago, the remaining 50%
shareholding was purchased by the worldwide corporate
network, Savino Del Bene”.
“When my wife Juanita and I established SLA in 1996, our
first objective was to become the number one third-party
logistics service provider. In order to reach this goal we
aimed to work with the tyre industry to eventually work
with the largest volume of imported tyres in South Africa.
We achieved this and currently partner with all the leading
imported tyre companies in South Africa.
Savino also achieved their objectives of offering customers
an end-to-end third party logistics service and becoming a
major player in the automotive industry, handling exports
and clearing into South Africa for a number of major ve-
hicle manufacturers”.
Kobus continues, “With all these objectives securely under
our belt, I am confident we have proved our capabilities to
the local market – we have the established infrastructure,
expertise and knowledge to offer an all inclusive end to
end logistics shop!”
Kobus Maree, Managing Director, SDB SA, Savino Del Bene South
Africa (Pty) Ltd, Tel: (011) 437-3000, Email: [email protected],
Website: www.sdbsa.co.za
Kobus Maree, Managing Director, Savino Del Bene SA, (centre) receiving the Italian Busi-
ness Enterprise of the Year Award from Nicolina Di Santolo, Chairperson of the Italian
–SA Chamber of Trade & Industry (left) with Mr. Jerry Vilakazi, Chief Executive Offcer of
Business Unity South Africa (BUSA) (right)
o8 oupp¦v Cnain Todav Februarv 'O´O
Three-year contract
Kuehne + Nagel has been awarded a contract to manage
the BMW South Africa Parts and Accessories Distribution
Centre in Midrand. From the facility, parts are distributed
to the whole of South Africa as well as to five neighbour-
ing countries.
At the end of 2008, Kuehne + Nagel was awarded a con-
tract to manage part of the BMW-operated logistics facility
in Midrand. After this successful transition, the decision
to outsource the entire Midrand distribution operation was
made by the Management Board of BMW South Africa.
Following a rigorous tender process, Kuehne + Nagel was
awarded a three-year contract to manage the centre.
The scope of services that Kuehne + Nagel will be pro-
viding consists of receiving, inventory control, picking &
packing, handling of dangerous goods and value-added
services, such as pre-packaging and returns handling of
BMW automotive parts and accessories.
The 16 500 sqm facility is owned by BMW and holds around
50,000 stockkeeping units. After the current implemen-
tation phase, Kuehne + Nagel will cooperate with BMW
on the continuous improvement of the car manufacturer ’s
supply chain processes in order to increase productivity
and improve cost efficiency, introducing new tools such
as the Kuehne + Nagel Production System.
Further information can be found at www.kuehne-nagel.com
Maphum Nxumalo
On the move
SAS, leader in business analytics software and services,
has appointed ICT stalwart Maphum Nxumalo as the new
Managing Director of its South African office.
Maphum formally assumed
his role as managing director
of SAS SA this January 2010,
and will report directly to Riad
Gydien, Vice President Middle
East and Africa.
“With more than 29 years of
experience in the local ICT
industry Maphum needs no
introduction to the local mar-
ket,” states Riad. “I believe
that with his strong executive
leadership background, local
knowledge, technical and sales
understanding he will be an
asset to the local team. His
appointment comes at a time when SAS South Africa is
looking to aggressively promote business analytics to a
market that is fast beginning to understand its business
worth.”
Michelle Chettoa, Marketing Manager, SAS Institute South Africa,
Tel: (011) 713-3400, Email: [email protected], Website:
www.sas.com and www.sas.com/sa
Market Forum
IndextoAdvertisers
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Green Supply Chain Awards 32
Hako 20, 21
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Sapics Inside Back Cover
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Value 36
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With the participation of: Principal sponsor:
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The 2010 Soccer World Cup will offer
many challenges for the operations
management profession. But what
happens when it is all over? Supply
Chain and Operations Management
professionals must maintain a steady,
reliable beat as we continue to move
African industry forward to ensure our
sustainable footprint.
Platinum sponsors:
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nd
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oupp¦v Cnain Todav Februarv 'O´O oO
The SAPICS Annual Conference is the Leading
Event in Africa for Supply Chain and Operations
Management Professionals.
The beat goes on
With the participation of: Principal sponsor:
25 - 28 July 2010
Sun City
Tel +27 11 805 6616 or [email protected]
www.sapics.org.za
The 2010 Soccer World Cup will offer
many challenges for the operations
management profession. But what
happens when it is all over? Supply
Chain and Operations Management
professionals must maintain a steady,
reliable beat as we continue to move
African industry forward to ensure our
sustainable footprint.
Platinum sponsors:
32
nd
Annual Conference & Exhibition
4O oupp¦v Cnain Todav Februarv 'O´O