Service Catalog Mapping Tool

Published on December 2016 | Categories: Documents | Downloads: 96 | Comments: 0 | Views: 341
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Service Catalog Mapping Tool

Purpose Service catalogs should look different depending on the type of objectives the service catalog aims to achieve. Answer the q determine what your service catalog should like. Tab 2. use the drop-downs to answering questions about your current service catalog scenario.

Tab 3. The answers selected on tab 2 populates a service catalog template with recommendations based on your project o

Info-Tech Research Group tools and template documents are provided for the free and unrestricted use of subscribers to In documents are intended to supply general information only, not specific professional or personal advice, and are not intende substitute for any kind of professional advice. Use this document either in whole or in part as a basis and guide for documen this document with corporate marks and titles, simply replace the Info-Tech information in the header and footer fields of thi

log aims to achieve. Answer the questions on tab 2 to

nario.

ndations based on your project objectives.

restricted use of subscribers to Info-Tech services. These rsonal advice, and are not intended to be used as a as a basis and guide for document creation. To customize the header and footer fields of this document.

Data Entry

Use the drop-downs to answer the following questions to help design your service catalog template, and to determine an ap displayed in the the results tab.

Service Catalog Strategy Assessment Questionnaire

1 2 3 4 5 6 7 8

Which of these best describes the amount of end users supported by the IT organization?

Which of the following best describes the means by which IT service is distributed to the business?

How many different locations are supported by IT?

Which of these best describes the maturity of your current help or service desk?

Which of these best describes IT's ability to maintain stability in networks, data centers and enterprise applications?

Rank the IT complexity of your organization

Will you use this service catalog for internal IT service planning or organization, such as defining and aligning IT resources with business functions to assess that priority matches the existing service strategy? Will you use this service catalog as a feedback mechanism - to communicate service expectations to the business and receive feedback on dialing service levels up or down?

9 10 11 12 13 14

Do you intend to use this service catalog to communicate the boundaries of IT services to stakeholders by specifying what IT does and does not provide to end users? Do you intend to use this service catalog to document existing cost to serve of IT services?

Does your IT organization deploy a charge back system?

Do you intend to use this service catalog to facilitate end users' ability to request services through service automation or even simple publication of services?

Is there senior level business support for developing a service catalog in the organization?

Is there internal IT leadership support for developing a service catalog?

og template, and to determine an appropriate deployment to be

d by the IT

vice is distributed to

r service desk?

etworks, data

r organization, such ssess that priority

ommunicate ling service levels

undaries of IT provide to end

st to serve of IT

bility to request f services?

talog in the

talog?

Results

The results are automatically populated in the fields below, based on the answers for the strategy assessment questionnaire

Your Service Catalog Will Include:
Service Title: Service Category Service Description

Dependencies

Service Owner

Cost to Serve

Requisition/Approval Proce

Performance Metrics

Service Levels

Additional Information

Chargeback price for this se

This section left intentionally blank

This section left intentionally blank

egy assessment questionnaire on tab 2.

Service Description

Service Owner

Requisition/Approval Process

Service Levels

Chargeback price for this service

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