1) What is Service Catalog Application?
Ans: The Service Catalog application allows you to define and manage all aspects of your
service catalogs, including the ability to define the available catalog items, define specific
request fulfillment workflows, and create customizable catalog portal pages.
The Service Catalog application is a way for customers to order pre-defined, bundled goods and
services from your IT organization or other departments. It offers a consistent and intuitive online
ordering experience with as much flexibility as you need