Service Parts Management - Enhancements 2007

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Service Parts
Management
Solution Enhancements 2007

SAP Service Parts Management - Overview
SAP Service Parts Management - Enhancements 2007

SAP Service Parts Management - Overview
SAP Service Parts Management - Enhancements 2007

Service Parts Management . . .

© SAP AG 2007

Component
Manufacturer

OEM

Central/
Regional
Warehouse

Depot Repair /
RepairCenter

3rd Party
Service
Provider

Customer
Support / Field
Service

Channel
Service
Partner

Transportation
/ Distribition

Customer

Asset /
Product

A complex
supply chain

SAP Service and Asset Management . . .

Service Parts
Management is a
complex supply chain
involving multiple
people, departments,
suppliers and partners.
© SAP AG 2007

Service Parts - A Complex Supply Chain

SAP delivers a
complete solution for
all service parts
business processes.
© SAP AG 2007

SAP Service Parts Management - Overview
SAP Service Parts Management - Enhancements 2007

SAP Supports . . .
Planning
„ Demand forecasting for




Slow and fast moving parts
Sporadic demand

„ Lifecycle Planning (New Parts and

Long-Term Forecasting)
„ Automated model evaluation / selection
„ Multi-echelon inventory planning
„ Stocking / Destocking Decisions
„ Service level modeling
„ Integrated safety stock / EOQ

determination
„ Aggregated Supply Planning
„ Short-term Distribution planning

(push/pull)
„ Complex supersessions
„ Scalable for high volume operations
„ Alert-driven problem resolution
© SAP AG 2007

New Functionality for:
Service Parts Planning 2007
„

Repair or Buy (New):
In SAP SCM 5.0 you could primarily use Distribution Requirements Planning
(DRP) for planning the external procurement of service parts.
As of SAP SCM 5.1, repair-or-buy decision support using a single part number
is now supported SPP.

„

Reorder-Point-Based (ROP) Planning (New):
Previously, DRP only planned using periods.
As of SAP SCM 5.1, ROP Planning is also available. With this, you can decide
which of your location products you want to plan period-based and which you
want to plan based on reorder point based.

„

Leading Indicator Forecasting (New):
In SAP SCM 5.0 you could only create forecasts based on the demand history.
In other words, on the basis of past demands.
As of SAP SCM 5.1, you could create forecasts based on leading-indicators ,
Bills of Materials, and install based information.

© SAP AG 2007

Enhanced Functionality for:
Service Parts Planning 2007
„

Generating Demand History (Enhanced):
In SAP SCM 5.0 you could only create the demand history on the basis of
order data from SAP Customer Relationship Management (SAP CRM).
As of SAP SCM 5.1, you are also able to create the demand history for Service
Parts Planning (SPP) on the basis of order and stock transfer data from SAP
ERP.

„

Functions in Forecasting Overview (Enhanced):
Forecasting strategies:
In SAP SCM 5.0, it was only possible to use the forecasting strategies
delivered by SAP for generating forecast results.
As of SAP SCM 5.1, you can create your own forecasting strategy in the
Business Add-In (BAdI) BAdI: Define Customer-Defined Forecast Strategy
(/SAPAPO/BADI_FCST_STRATEGY)
Forecasting profiles:
As of SAP SCM 5.1, you can, copy a forecasting profile parameters/settings
from one product or location product to another location product.

© SAP AG 2007

Enhanced Functionality for:
Service Parts Planning 2007
Outlier correction:
In SAP SCM 5.0, it was only possible to use the outlier correction delivered by SAP.
As of SAP SCM 5.1, you can create your own outlier correction in the BAdI: Define
Customer-Defined Outlier Correction and select it in the forecast profile
Forecast errors:
In SAP SCM 5.0 it was only possible to use the Root Mean Square Error (RMSE)
Forecast error in automatic model selection.
As of SAP SCM 5.1, you can also work with the following forecast errors:
ƒ mean percent error (MPE)
ƒ mean absolute percent error (MAPE)
ƒ mean square error (MSE)
Forecast approval:
In SAP SCM 5.0 it was only possible to use the forecast approval with the logic
delivered by SAP.
As of SAP SCM 5.1 you can also create a final forecast determination profile, in
which you define which forecast key figures you want the system to adopt for
the final forecast. (i.e. Blended Final Forecast)

© SAP AG 2007

New/Enhanced Functionality for:
Service Parts Planning 2007
Automatic model selection:
In SAP SCM 5.0 you could only define one configuration for automatic model
selection.
As of SAP SCM 5.1, you can define profiles for automatic model selection and
assign these on location product level in the forecast profile.
„

SFT and EOQ Calculation in Inventory Planning (Enhanced):
As of SAP SCM 5.1, you are able to define your own logic for calculating the
safety stock (SFT) and economic order quantity (EOQ) in inventory planning.

„

Product Interchangeability in SPP with Form-Fit-Function Classes (New):
In SAP SCM 5.0, in terms of product interchangeability, you could only use
product supersession.
As of SAP SCM 5.1, form-fit-function classes are now supported in Service
Parts Planning (SPP).

„

© SAP AG 2007

Functions for Deployment and Inventory Balancing (Enhanced):
As of SAP SCM 5.1, the Business Add-In (BAdI) BAdI: Determination of
Demand in Deployment (/SAPAPO/DEPL_DEMAND_CALC) is available.

Enhanced Functionality for:
Service Parts Planning 2007
„

Functions for Shortage Analysis (Enhanced):
As of SAP SCM 5.1:
A viewed indicator is available to internal planners in the shortage monitor.
The planner can use this to suppress certain entries for a certain amount of
time in the shortage monitor.
The following new alert types are available:
ƒ7813 - Critical Product (Shortage Analysis)
ƒ7868 - Inconsistency of DRP Planning Mode in the BOD
ƒ7877 - SPP DRP: Invalid Master Data
ƒ7888 - Determining the DRP Planning Mode
ƒ7890 - DRP Repair or Buy
There is new criteria that can be displayed in the table in the Statistical View
area of the alert monitor, in order to provide the desired overview of your
alerts.
You can define how the system calculates days' supply and open quantities.
You can define how the system changes the planning results for shortage
analysis.

© SAP AG 2007

Enhanced Functionality for:
Service Parts Planning 2007
„

Functions for Supplier Delivery Performance Rating (SDPR) (Enhanced):
As of SAP SCM 5.1, the following new functions for supplier delivery
performance rating (SDPR) are available:
Definition of Time of Supplier Delivery Performance Rating:
As of SAP SCM 5.1, you can no longer have the restriction of defining the
times of supplier delivery performance rating globally. The flexibility is there
to define this information specifically for suppliers and product groups.
Product Group as Additional Criterion:
As of SAP SCM 5.1, the product group is available as an additional selection
criterion for the following settings in supplier delivery performance rating:
ƒ
ƒ
ƒ
ƒ

Time of Supplier Delivery Performance Rating
Quantity Tolerance for Correctness of ASN
Time Window for On-Time Delivery
Quantity Tolerance for On-Time Delivery

DataSources
In the following DataSources, the field Number of Days (SPAN_ANY_DAYS)
has been added:
ƒ Consumption ASN with Purchase Order (0SPL_SDPR_ASN2PO_1)
ƒ Consumption ASN with Scheduling Agreement Release (0SPL_SDPR_ASN2SCH_1)

© SAP AG 2007

Enhanced Functionality for:
Service Parts Planning 2007
„

Functions for SF Monitor and SL Analysis (Enhanced):
As of SAP SCM 5.1, the Business Add-In (BAdI) BAdI: Read Additional Values
from CIF Interface (/SAPAPO/CL_EX_SRVF_CIF_IN) is available for the Service
Fill Monitor and Service Loss Analysis.

„

Simulation (Enhanced):
As of SAP SCM 5.1, you can assign a simulation version for the user interface
in the simulation of Service Parts Planning (SPP).

„

Procurement Lead Time for Service Parts Planning (SPP) (Enhanced):
As of SAP SCM 5.1, you can define your own procurement lead time
component.

„

Service Parts Planning (SPP) User Interfaces (Enhanced):
As of SAP SCM 5.1, the Business Add-In (BAdI) BAdI: Define Modifications
and Enhancements for User Interfaces (/SCF/UIMDL_APPCUST) is available.

© SAP AG 2007

SAP Supports . . .

Warehousing
„ Inbound & outbound processing
„ Efficient distribution &

storage processes
„ Dynamic location determination
„ Kitting & packaging
„ Automatic pick/pack/ship
„ Pick from receiving
„ Push / pull deployment
„ Work process scheduling & control
„ Labor management
„ Yard management
„ RF mobile devices & RFID
„ Legal and HAZMAT documentation

support
„ Physical inventory & reconciliation

© SAP AG 2007

New Functionality for:
Service Parts Warehousing 2007
„ Labor Management (New):
Labor Management was a major focus of the new development for Extended
Warehouse Management. Functionality for labor management includes
measurement and key performance indicators, planning and simulation, and
visualization.
„ Easy graphics framework (New):
The easy graphics framework provides a framework, plus some delivered content,
for providing graphical display or visualization of statuses for warehouse
processes.
„ Enterprise Services (new):
In EWM 5.1, several enterprise services were added in the areas of yard
management, as well as handling units and inventory, organizational data, and
delivery processing.
„ Direct Outbound Delivery (New):
Direct Outbound Delivery functionality has been added to EWM 5.1 as well in
order to provide capability for creating and processing deliveries directly on
EWM.

© SAP AG 2007

New Functionality for:
Service Parts Warehousing 2007
„ Catch weight support (New):
Catch weight functionality can be supported by SAP, now using ERP in
conjunction with EWM, or it can be implemented on the EWM side only.
„ Retail article master support (New):
„ Service Parts Warehousing using SD instead of CRM (New):
EWM now supports service parts warehousing functionality for customers using
ERP Sales and Distribution for order management instead of CRM. Supported
scenarios include:

© SAP AG 2007

‹

Direct sales for service parts orders

‹

Invoice before goods issue

‹

Cancellation of goods issue

‹

Push and pull deployment

‹

Kit to order

‹

Bonded stock

Enhanced Functionality for:
Service Parts Warehousing 2007
„ Kit to stock (Enhanced):
In SCM 5.0, SAP provided the capability to perform kit-to-order, meaning that the
kit could only be created with reference to a customer order.
In EWM 5.1, we can now create kits and place them in stock for fulfillment of
future customer orders.
„ Good receipt (Enhanced):
In EWM, it is now possible to perform the goods receipt process based on
expected goods receipts instead of using ASNs.
In SCM 5.0, the inbound delivery was created as a result of the ASN received from
the vendor, or manually created by users in ERP, then the goods receipt process
is performed with reference to the inbound delivery.
In EWM 5.1, the Expected Goods Receipt replaces the Inbound Delivery
Notification. The goods can be processed with reference to the expected goods
receipt even if they are received without an ASN being sent by the vendor.

© SAP AG 2007

Enhanced Functionality for:
Service Parts Warehousing 2007
„ RFID enablement (Enhanced):
In SCM 5.0, SAP provided the ability to interface HUs to ERP and to use the autoID infrastructure (AII) to update the HUs with the relevant RFID information,
essentially enabling a “slap-and-ship” method for utilizing RFID.
In EWM 5.1, SAP provides the ability to use RFID in the internal processes within
the warehouse.
„ Batch management (Enhanced):
In EWM 5.1, batch determination and other batch processes can be performed
within the warehouse.
„ Serial number (Enhanced):
In of the 2007 release, we can specify serial numbers in the sales order, plus there
are other enhancements for serial number processing.
„ Analytics (Enhanced):
Analytics capabilities of EWM have been enhanced to include reporting
capabilities for labor management, visual displays and alerts using the easy
graphics framework, plus interfaces and delivered info cubes for SAP Business
Intelligence (BI).

© SAP AG 2007

New Functionality for:
Service Parts Warehousing 2007
„ Material flow system:
New MFS Features in SCM 5.1 include:
‹

‹
‹
‹
‹
‹
‹

© SAP AG 2007

Support for rack feeders, including
z Interleaving process
z Prioritization of WTs
Support for traversing vehicles
Capabilities to actively send telegrams to a PLC (push principle)
Increased fault tolerance and follow-up possibilities
Improved status management for conveyor segments, communication points and resources
Enhanced monitoring features in warehouse management monitor
Status overview at a glance using easy graphics framework

New/Enhanced Functionality for Service Parts Fulfillment
2007

The enhancements for
Service Parts Fulfillment 2007
will be available here in the future.

© SAP AG 2007

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