Services Offered
Content
Services Offered
System Integration
Complex technologies and changing business environments are among the main challenges faced by organisations on the path to growth. Taking these elements into account, you need to integrate the latest technology components that can seamlessly align with your business and drive organisational efficiency. Understanding the complexities of the IT environment we extend our system integration expertise to ensure that the technology is in line with your business objectives no matter the size and nature of your organisation. Our integration services include consultancy, system integration and project management of IT services that provide: Application and enterprise systems integration Business continuity planning Contact centre infrastructure Data centres Disaster recovery services Enterprise management Network integration Platform integration Retail automation Security infrastructure Our certified processes and over 15 years of service experience are reflected in the success we have achieved in executing projects. We are an ISO 9001:2000 compliant (certificate no.: IRQS/051074). Strategic alliances with leading technology players further enable us to deliver cost-effective integration services that are steady, scalable, smart, innovative and result oriented for your business. Being a pure-play system Integrator, we deliver the best of breed solutions to customers with our vendor agnostic approach. Over the years, we have been consistently rated the 'Top Network Integrator' by Voice and Data magazine and this is a clear testimony to our skills in offering system integration services.
Managed Services
IT is a key business enabler to support business growth. With the technology landscape constantly changing, enterprises are finding it increasingly difficult to manage their complex IT infrastructure and applications on their own. There is the need for IT infrastructure to power businesses without any gaps in operations; together with the uninterrupted flow of real time information from within the organization. For this an organizations IT strategy needs to be directly aligned to its business strategy. Wipro's Managed IT Services not only offers monitoring, management and administration of the IT environment, it also synchronizes IT with business to maximize business performance; leaving you to focus on the larger issues. In short, we've every aspect of IT covered. The growing criticality of the IT eco-system in the
enterprises today has resulted in plethora of challenges. On the one hand there is the need to provide 24x7 availability and on the other a diversity of technologies, a multiplicity of applications and rapidly increasing transaction throughput.
Total Outsourcing
Global competitiveness is driving market growth across domains and as your business expands, the need to focus on core capabilities becomes increasingly critical. You require the best resources to be devoted across your enterprise as you grow. With IT infrastructure emerging as an important element of defining and achieving your business objectives, you also need to be technologically ready to take on strategic challenges that can fuel your growth. Balancing these business and technology requirements would unnecessarily burden your organisational resources. With this in mind, outsourcing is the key to taking care of IT infrastructure and application needs while allowing you to concentrate on your business competencies. Across domains, IT is an integral part of organisational process and growth and Wipro Infotech is that partner who can help you achieve technology competence of the highest level. Wipro Infotech Total Outsourcing (TOS) services are targeted at achieving maximum value by providing end-to-end best of breed IT practices for your business. From technology optimisation to mitigating risks, we fulfil your constant IT infrastructure and application demands while evaluating, deploying and managing flexible, responsive and economical solutions. Through our acknowledged quality processes and program governance frameworks, we help you achieve and sustain business momentum. Based on service level agreements (SLAs), we meet every need and objective of your business by providing IT infrastructure solutions that seamlessly align with organisational processes and practices. As one of the world's top technology vendor, we have helped organisations strategise, integrate, manage, maintain and sustain their IT infrastructure to emerge stronger in their respective domains. We are the partner of choice for corporates as they outsource their IT requirements, thus enabling them to focus on their core competencies. Our success lies in our continued focus to help you enhance your business value through IT.
Application Development and Portals
With today's technological advancements, application development enables businesses to achieve greater productivity and higher ROI. By leveraging the latest technology, complex application portfolios drive and sustain businesses. Across domains, application development can solve various business issues while helping rapidly evolving businesses deal with increasing system complexity. The business solutions practice at Wipro Infotech leads the market in application development and support services in Indian and Middle East regions. We help companies like yours maximise on their IT investment, minimise on TCO and develop rapid responses to competitive threats. With a well-defined and mature application development process, we support the entire application development lifecycle - from analysing your IT requirements to e-enabling your processes. Our extensive domain knowledge means that we develop customised applications to meet your IT requirements, seamlessly integrate various heterogeneous systems, and extend
support services for the applications. At Wipro Infotech, application security in terms of compliance and risk is given critical importance. With metrics-driven development phases, Wipro Infotech leverages its established experience and expertise to develop and deploy world-class applications. We are committed to ensuring that that business processes are built for change, dramatically improving the scalability and adaptability of your organisation. SLA-based delivery forms the basis of the entire service offerings. Combined with global delivery models and web-based tracking tools you are assured of enhanced quality applications and support services on these applications.
Business Transformation
Wipro Infotech Business transformation services ensure process optimisation that lead to revenue enhancement, cost reduction, customer satisfaction and improved quality of products or services. We are the world's first IT services company to deploy Six Sigma and first in achieving certifications of CMMi level 5 and PCMM level 5. With this strong background, we build or enhance the existing processes in your organisation to ensure a faster pace of growth to power your business forward. In our Business Transformation services we work to incorporate Six Sigma, LEAN, TRIZ, Theory of Constraint, CMMi and PCMM models as the framework to improve the operational excellence in your organisation. Our services in this segment are spread across industry verticals as we address the core business process improvement. Our Business transformation practice involves the following: Business process management system (BPMS) focuses on improving the business processes from people, process and technology point of view through simulation and process optimisation using BPMS tools Business process improvement involves building consistent and reliable processes with the best quality benchmarks through Six Sigma, Lean, Triz, TOC Integrated quality management system (IQMS) helps in building standards across the organisation through deployment of quality management system - CMMi, PCMM, TL 9000, ISO 9000 and proven business models - EFQM, DQA among others
Security Governance
Information security management has reached critical levels in the face of ongoing and perceived threats. Wipro Infotech Security governance practice addresses these threats to ensure that confidentiality, integrity and availability of information is sustained. Understanding the increased dependence on IT processes across business segments, we implement the best security practices that are duly certified to provide assurance to your organisation and stakeholders. The services we offer in security governance are: Security advisory services and assurance services Identity management services Technical risk assessment Compliance
Security Advisory and Assurance Services
While anticipating risks, you also need to be prepared for any eventualities that may arise. Through our security advisory services, Wipro Infotech provides risk assessment across technical and security areas. While identifying and isolating potential threats, our team of consultants formulate a Business Continuity Plan (BCP) and Disaster Recovery (DR) plan. Adherence to standards like ISO 27001(earlier BS 7799) enables organisations to acquire greater capabilities on legal compliance, information security and business continuity. Our advisory services ensure that your networks, policies and procedures do not face the risk of breaking down in any emergency.
Identity Management Services
By extending risk management to avoid identity thefts and access control violations, we can ensure that your business processes and operational infrastructure are in order. Wipro Infotech Identity management consulting services consists of processes and technologies that allow the right people to access the right information in an organisation. The services offered include: Role based access control Directory and single sign on solutions Design, evaluation and implementation Solution architecture, WSS, PKI Integration services Post production sustenance
Technical Risk Assessment
We conduct comprehensive risk assessment exercises to assess the vulnerabilities in your system and rectify them. The services offered include: Vulnerability assessment Penetration testing Forensic services Application testing Technology security solution
Compliance Wipro provides Security governance consulting services across business segments, ensuring that your organisation conforms to the respective industry norms. These include Basel II, Anti Money Laundering, Sarbanes Oxley (SOX), HIPAA, 21 CFR 11, SSE-CMM, Data Protection, ISO 15048 among other global standards.
Data Warehousing/BI
Data warehouses are an organisation's corporate memory, containing critical information that is the basis for their business management and operations. Organisations then require their data warehouses to be scalable, secure and stable with the ability to optimise storage and retrieval of complex sets of data. Business intelligence systems transform an organisation's ability to convert raw data into information that makes online multidimensional transaction and analytical processing possible. Data warehousing (DW) and business intelligence (BI) operations together enable organisations to base crucial business decisions on actual data analyses. At Wipro Infotech, our DW/BI offerings provide your organisation with direct access to information analytics that will help you respond quickly to emergent business opportunities and rapidly changing market trends. With India's largest dedicated DW/BI team of 2050+ consultants who bring 4350+ person years of experience, Wipro Infotech DW/BI solution framework can be customised to address your domain-specific requirements. We have extensive experience in the finance and insurance, retail, manufacturing, energy and utilities, telecom, healthcare and government sectors. Such varied domain experience, along with our alliance with global vendors in the field and cross-technology competency drive your BI operations from a departmental to an enterprise-wide initiative. As an end-to-end service provider, we consult, architect, integrate and manage your DW/BI operations to ensure that you stay ahead in today's competitive business environment. Availability Services When your business growth and service delivery models depend on the stability of your IT infrastructure and the information that resides within, can you afford the risk of downtime or failure? Yet rapid technological advances and high operational expenditure in managing this infrastructure can prove costly for your organisation. At Wipro Infotech, we help you respond to this turbulent business landscape by offering you powerful outsourcing solutions that help leverage your IT Infrastructure to gain competitive advantage. Our comprehensive experience and consummate knowledge of this space helps you increase operational efficiencies while ensuring constant availability and optimum performance of your IT infrastructure. Our availability services ensure your IT infrastructure is up and running all the time and unforeseen breakdowns are addressed in the shortest possible time frame. Our technology assistance is extended to your business through customer interfaces that can address any IT infrastructure problems. These include: 24x7 toll-free contact centre: Our proactive 24x7 contact centre logs your call and directs you to technical assistance. SimpleConnect: SimpleConnect is a multilingual telephonic technical helpdesk where our
technical representative provides support and directions to resolve all your IT infrastructure problems. ExpertConnect: IT infrastructure issues that require direct technical intervention are addressed by ExpertConnect - an online technical support mechanism used by our experts to resolve the problem in real-time. Field support: Our multi-technology expertise helps us deliver the necessary on-site support. With wide access across locations, we provide quick response to any IT infrastructure issues you may have. Our robust logistics network also ensures that any spare part requirements are met in the shortest possible time. With a strong skill focus on training and development across the latest technologies, Wipro Infotech is geared to meet any of your IT infrastructure requirements through certified skills and processes. This includes: Customised SLA's for mission critical operations Quality processes viz. Six Sigma for process improvement Access to a structured knowledge base effectively leveraging over two decades of customer service Skill matrix includes Sun certified professionals, CCIE Cisco certified professionals, IBM trained specialists, Avaya, HP, NetApp, EMC, Citrix, Micromuse, CA, Hitachi and Nortel trained and certified engineers Ensuring the high availability of your IT infrastructure, we provide spares support through our warehouses located strategically across the country. We provide timely delivery of spares after analysing your IT infrastructure requirements. Our logistics management includes the latest technology updates and stock necessary spares accordingly. In addition, our principle alliances with best in class technology providers give you innovative and flexible solutions that are in line with the latest technologies. At Wipro Infotech we are driven by a strong commitment to our customers. This customer centric approach is reflected through our dedicated team under the banner of Customer Advocacy who work towards enhancing your business experience across functions. C-SAT surveys, Quality of Service programmes and customer specific dashboards are used to proactively identify actions to enhance customer satisfaction. Customer escalations received by Customer Advocacy are promptly worked upon and tracked to closure to form part of reactive management by leveraging on the PITSTOP tool. This acts as a driver to resolve customer complaints with speed and precision and cutting functional barriers.
Green marketing (Wipro)
WIPRO´S ECO SUSTAINABILITY PROGRAM ± THE GRI REPORT
Wipro believes that being an integral part of society, corporate organizations must play an active role in furthering the cause of sustainability. We strongly endorse the view that corporations should transcend the limited worldview of seeing themselves as economic entities and must play an active role in society. Our legacy of values and good governance practices that go back to the inception of the company help us in this regard. We view Sustainability Reporting as an important catalyst in the organizational development process of seeding and reinforcing sustainability into every aspect of the organization. Our Sustainability Report is predicated on the GRI (Global Reporting Initiative) framework, one of the most widely accepted frameworks for sustainability reporting. Reporting on an organization¶s sustainability performance is a powerful indicator of an organization¶s culture of transparency and its sensitivity to larger societal and ecological issues. For more information on our Sustainability report click here Wipro Ecoeye Wipro is driving a self transformation to create an ecologically sustainable organization and business. As Wipro moves forward on this path, it would continuously try to influence all its stakeholders and communities, to move towards ecological sustainability. For more information visit http://www.wiprocorporate.com/ecoeye/ Why is Wipro doing this? It is a fact that the path to economic progress is ecologically unsustainable. Each one of us is a part of this. The impact and effect of this could range from serious disruption to society and economy as we know it, to global apocalypse and unprecedented global strife. It is going to be a very serious impact ³how serious, is a question of degree and time´. If every one of us ± organizations and individuals i.e. the global society transform to ecologically sustainable progress, we have the best chance of shaping a secure and happy future. So, Wipro is driving this because:
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1. It¶s the right thing to do. We must act responsibly to build a secure and happy future for humanity not just act for an economically successful present. Each one of us must do it. 2. Large organizations must take the lead. Because they can influence others, because they can innovate and act on solutions and because they are the dominant architects and actors of the current socio-economic structure, which must go through a deep and fundamental transformation towards ecological sustainability.
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3. It will soon become a basic requirement. Customers will demand it; employees will seek for it and governments will mandate it; so its better to be early and prepared than be caught lagging. 4. It presents opportunities for profitable business. Enormous business opportunities are opening up in building businesses around ecological sustainability, and around weaving ecological sustainability in current businesses.
STAY GREEN WITH WIPRO
Wipro believes that being an integral part of society, corporate organizations must play an active role in furthering the cause of sustainability. We strongly endorse the view that corporations should transcend the limited worldview of seeing themselves as economic entities and must play an active role in society. Our legacy of values and good governance practices that go back to the inception of the company help us in this regard. We view Sustainability Reporting as an important catalyst in the organizational development process of seeding and reinforcing sustainability into every aspect of the organization. Our Sustainability Report is predicated on the GRI (Global Reporting Initiative) framework, one of the most widely accepted frameworks for sustainability reporting. Reporting on an organization¶s sustainability performance is a powerful indicator of an organization¶s culture of transparency and its sensitivity to larger societal and ecological issues. Wipro¶s 360 degree solution for customers to go Green Wipro is uniquely positioned with its presence in multiple-business to offer an array of green-solutions that help customers make their business more green
Green Lighting Solutions
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Complete range of Brightness Management Products for Green Buildings. Ability to integrate lighting and lighting management systems for Green Building performance standards. Role of Lighting for GREEN buildings: 17% ± 20% of the overall building¶s
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energy usage. Optimize Energy Performance: High efficiency luminaire design. High efficiency light sources - Compact Fluorescent Lamp, LED, etc. Lighting controls. High efficiency control gear. Personalized controls through task lighting. Intelligent lighting systems. Green IT Solutions Applications
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e-Freight ± An innovative application for the Air Cargo industry that enables efficient, multiformat & paperless interaction between Airlines, Freight Forwarder and Customs Emission Compliance Management System An application developed for manufacturing companies Helps them to control pollution & reduce carbon monoxide emissions Energy Efficiency Solution A process & technology application that accommodates the functionality requirements of an end-to-end energy efficiency solution It is a framework that is designed to help customers to use their energy requirements in the most-cost effective manner Products
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Wipro Greenware RoHS Compliant (Restriction of Hazardous Substances) Energy star certification Energy Conservation mechanism in electronic components Compliant with environment & safety standards and statutory regulations Recyclable & degradable packing materials MPR II certified radiation free monitors Wipro WEEE Statement Part of µQuick Start Guide¶ shipped with all systems from factory WEEE ± Waste from Electrical and Electronic Equipment Services
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e-Waste Disposal Service Offering a facility to collect retired computers, laptops & servers from willing customers and to dispose them off in a responsible manner Eco-friendly Product Engineering Designs
Eco-friendly Engineering Designs that are RoHS compliant & energy efficient For Telecom & Embedded solution customers With state-of-the-art labs for environmental testing Green Data Center Energy consumption & Cost are the drivers due to: o Increase in computing demand (Gartner±2007: Between 2000 and 2010 sever installations will grow by 6x and storage by 69x.) o Changing cost dynamics (Koomey-2007: Data centers have doubled their energy use in the past 5 years.) o Data Centre Life Cycle Mismatch (Nemertes Research-2006: 87% percent of data centers were built before 2001)
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Wipro¶s service offering ± Build / upgrade into a Green Data Centre: Manage IT Infrastructure
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Optimize server operations & reduce floor footprint Implement remote monitoring for increased efficiency and improved management Manage Facility
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Implement renewable energy sources to reduce carbon foot print Improved airflow management & lighting system for energy efficiency Energy efficient cooling system including use of free cooling system Applying Six Sigma approach Diagnose: Understand your energy use & opportunities for improvement Measure & Manage: Capture & control usage with Energy Management Software Improve: Plan, build & upgrade to energy efficient data centers Energize: Use innovative and renewable energy solutions Consolidate: Implement consolidation & server virtualization To deliver more energy efficient Data Centers that: Require less energy to operate due to structured operations Require less energy to cool Require less energy to house, i.e. occupies less space Wipro has successfully planned, designed, build & implemented data centers Designed & Built of over 75 Data Centers for multiple customers globally Operates GCC - global command center to monitor and provide real time input on load & server utilization Acquisition of Infocrossing has further enhanced our Green DC Service capability
Eco-Innovation initiative: An eco-consortium - Sun Microsystems, APC-MGE, Advanced Micro Devices (AMD), Hitachi Data Systems and Wipro Infotech o Designed to engage customers in tackling the data centre eco-issues of cost
savings & energy efficiency Green Testing Lab
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Wipro has set up a hardware lab in its Sarjapur campus that will exclusively test products to confirm that they are³green compliant. The idea is to maintain & uphold the environmental standards by the Government & Society. Virtualization Of Testing. Server Consolidation. Allows to run multiple heterogeneous operating systems OR versions of same operating systems simultaneously on a single server ²without partitioning or rebooting. It consolidates workload of several under-utilized servers to fewer machines, perhaps a single machine. Reduces Cost. Reduces cost involved in hardware resources, power, cooling, commercial space & maintenance. Reduces Testing Time. Simplifies & reduces testing effort. Wipro Water
Provides complete water treatment solutions for all types of industries Process Plant & Equipment Services Services offered: Turnkey contracts for Total Water Management including design, engineering & supply of plant machineries o Related services for Erection, Commissioning & Trouble-shooting y Industries served: o Power, Chemicals & Petrochemicals, Refineries, Pulp & paper, Pharmaceuticals, Fertilizer, Dyes, Textiles, Leather, Steel, 5-Star Hotels, Food Processing, Beverages, etc o Market leader in high purity water segment (Indian Pharmaceutical industry)
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Wipro EcoEnergy Renewable energy business Provides customized solutions across the renewable energy spectrum: solar, wind, biogas, biomass fuel & geothermal energy systems. y Services offered: o Consult / design and develop application.
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Implement Operate & maintain For: Industries & Institutions Trade & Commercial establishments. Shared Service Consulting
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A practitioner¶s perspective Wividus - A shared service organization Supports 80000+ employees; handles 4000+ transactions per day Conserving resources ± paper (95% electronic transactions) & energy Sharing service resources across Wipro business.
Customer Advocacy
Wipro Infotech - A customer-centric organization, has a dedicated team called Customer Advocacy to address any unforeseen challenges. Their objective is to enhance the customer experience for our customers at Wipro Infotech. A two-pronged approach of proactive and reactive management is followed. C-sat surveys are used to identify proactive actions and enhance customer satisfaction. Customer escalations received by Customer Advocacy are worked on with alacrity and driven to closure, to form part of reactive management. PITSTOP, the package used to document all the escalations received by Customer Advocacy, not only drives for closing the escalation, it also drives for Root Cause Analysis and Process Enhancement with respective stakeholders.
System Integration
Complex technologies and changing business environments are among the main challenges faced by organisations on the path to growth. Taking these elements into account, you need to integrate the latest technology components that can seamlessly align with your business and drive organisational efficiency. Understanding the complexities of the IT environment we extend our system integration expertise to ensure that the technology is in line with your business objectives no matter the size and nature of your organisation. Our integration services include consultancy, system integration and project management of IT services that provide: Application and enterprise systems integration Business continuity planning Contact centre infrastructure Data centres Disaster recovery services Enterprise management Network integration Platform integration Retail automation Security infrastructure Our certified processes and over 15 years of service experience are reflected in the success we have achieved in executing projects. We are an ISO 9001:2000 compliant (certificate no.: IRQS/051074). Strategic alliances with leading technology players further enable us to deliver cost-effective integration services that are steady, scalable, smart, innovative and result oriented for your business. Being a pure-play system Integrator, we deliver the best of breed solutions to customers with our vendor agnostic approach. Over the years, we have been consistently rated the 'Top Network Integrator' by Voice and Data magazine and this is a clear testimony to our skills in offering system integration services.
Managed Services
IT is a key business enabler to support business growth. With the technology landscape constantly changing, enterprises are finding it increasingly difficult to manage their complex IT infrastructure and applications on their own. There is the need for IT infrastructure to power businesses without any gaps in operations; together with the uninterrupted flow of real time information from within the organization. For this an organizations IT strategy needs to be directly aligned to its business strategy. Wipro's Managed IT Services not only offers monitoring, management and administration of the IT environment, it also synchronizes IT with business to maximize business performance; leaving you to focus on the larger issues. In short, we've every aspect of IT covered. The growing criticality of the IT eco-system in the
enterprises today has resulted in plethora of challenges. On the one hand there is the need to provide 24x7 availability and on the other a diversity of technologies, a multiplicity of applications and rapidly increasing transaction throughput.
Total Outsourcing
Global competitiveness is driving market growth across domains and as your business expands, the need to focus on core capabilities becomes increasingly critical. You require the best resources to be devoted across your enterprise as you grow. With IT infrastructure emerging as an important element of defining and achieving your business objectives, you also need to be technologically ready to take on strategic challenges that can fuel your growth. Balancing these business and technology requirements would unnecessarily burden your organisational resources. With this in mind, outsourcing is the key to taking care of IT infrastructure and application needs while allowing you to concentrate on your business competencies. Across domains, IT is an integral part of organisational process and growth and Wipro Infotech is that partner who can help you achieve technology competence of the highest level. Wipro Infotech Total Outsourcing (TOS) services are targeted at achieving maximum value by providing end-to-end best of breed IT practices for your business. From technology optimisation to mitigating risks, we fulfil your constant IT infrastructure and application demands while evaluating, deploying and managing flexible, responsive and economical solutions. Through our acknowledged quality processes and program governance frameworks, we help you achieve and sustain business momentum. Based on service level agreements (SLAs), we meet every need and objective of your business by providing IT infrastructure solutions that seamlessly align with organisational processes and practices. As one of the world's top technology vendor, we have helped organisations strategise, integrate, manage, maintain and sustain their IT infrastructure to emerge stronger in their respective domains. We are the partner of choice for corporates as they outsource their IT requirements, thus enabling them to focus on their core competencies. Our success lies in our continued focus to help you enhance your business value through IT.
Application Development and Portals
With today's technological advancements, application development enables businesses to achieve greater productivity and higher ROI. By leveraging the latest technology, complex application portfolios drive and sustain businesses. Across domains, application development can solve various business issues while helping rapidly evolving businesses deal with increasing system complexity. The business solutions practice at Wipro Infotech leads the market in application development and support services in Indian and Middle East regions. We help companies like yours maximise on their IT investment, minimise on TCO and develop rapid responses to competitive threats. With a well-defined and mature application development process, we support the entire application development lifecycle - from analysing your IT requirements to e-enabling your processes. Our extensive domain knowledge means that we develop customised applications to meet your IT requirements, seamlessly integrate various heterogeneous systems, and extend
support services for the applications. At Wipro Infotech, application security in terms of compliance and risk is given critical importance. With metrics-driven development phases, Wipro Infotech leverages its established experience and expertise to develop and deploy world-class applications. We are committed to ensuring that that business processes are built for change, dramatically improving the scalability and adaptability of your organisation. SLA-based delivery forms the basis of the entire service offerings. Combined with global delivery models and web-based tracking tools you are assured of enhanced quality applications and support services on these applications.
Business Transformation
Wipro Infotech Business transformation services ensure process optimisation that lead to revenue enhancement, cost reduction, customer satisfaction and improved quality of products or services. We are the world's first IT services company to deploy Six Sigma and first in achieving certifications of CMMi level 5 and PCMM level 5. With this strong background, we build or enhance the existing processes in your organisation to ensure a faster pace of growth to power your business forward. In our Business Transformation services we work to incorporate Six Sigma, LEAN, TRIZ, Theory of Constraint, CMMi and PCMM models as the framework to improve the operational excellence in your organisation. Our services in this segment are spread across industry verticals as we address the core business process improvement. Our Business transformation practice involves the following: Business process management system (BPMS) focuses on improving the business processes from people, process and technology point of view through simulation and process optimisation using BPMS tools Business process improvement involves building consistent and reliable processes with the best quality benchmarks through Six Sigma, Lean, Triz, TOC Integrated quality management system (IQMS) helps in building standards across the organisation through deployment of quality management system - CMMi, PCMM, TL 9000, ISO 9000 and proven business models - EFQM, DQA among others
Security Governance
Information security management has reached critical levels in the face of ongoing and perceived threats. Wipro Infotech Security governance practice addresses these threats to ensure that confidentiality, integrity and availability of information is sustained. Understanding the increased dependence on IT processes across business segments, we implement the best security practices that are duly certified to provide assurance to your organisation and stakeholders. The services we offer in security governance are: Security advisory services and assurance services Identity management services Technical risk assessment Compliance
Security Advisory and Assurance Services
While anticipating risks, you also need to be prepared for any eventualities that may arise. Through our security advisory services, Wipro Infotech provides risk assessment across technical and security areas. While identifying and isolating potential threats, our team of consultants formulate a Business Continuity Plan (BCP) and Disaster Recovery (DR) plan. Adherence to standards like ISO 27001(earlier BS 7799) enables organisations to acquire greater capabilities on legal compliance, information security and business continuity. Our advisory services ensure that your networks, policies and procedures do not face the risk of breaking down in any emergency.
Identity Management Services
By extending risk management to avoid identity thefts and access control violations, we can ensure that your business processes and operational infrastructure are in order. Wipro Infotech Identity management consulting services consists of processes and technologies that allow the right people to access the right information in an organisation. The services offered include: Role based access control Directory and single sign on solutions Design, evaluation and implementation Solution architecture, WSS, PKI Integration services Post production sustenance
Technical Risk Assessment
We conduct comprehensive risk assessment exercises to assess the vulnerabilities in your system and rectify them. The services offered include: Vulnerability assessment Penetration testing Forensic services Application testing Technology security solution
Compliance Wipro provides Security governance consulting services across business segments, ensuring that your organisation conforms to the respective industry norms. These include Basel II, Anti Money Laundering, Sarbanes Oxley (SOX), HIPAA, 21 CFR 11, SSE-CMM, Data Protection, ISO 15048 among other global standards.
Data Warehousing/BI
Data warehouses are an organisation's corporate memory, containing critical information that is the basis for their business management and operations. Organisations then require their data warehouses to be scalable, secure and stable with the ability to optimise storage and retrieval of complex sets of data. Business intelligence systems transform an organisation's ability to convert raw data into information that makes online multidimensional transaction and analytical processing possible. Data warehousing (DW) and business intelligence (BI) operations together enable organisations to base crucial business decisions on actual data analyses. At Wipro Infotech, our DW/BI offerings provide your organisation with direct access to information analytics that will help you respond quickly to emergent business opportunities and rapidly changing market trends. With India's largest dedicated DW/BI team of 2050+ consultants who bring 4350+ person years of experience, Wipro Infotech DW/BI solution framework can be customised to address your domain-specific requirements. We have extensive experience in the finance and insurance, retail, manufacturing, energy and utilities, telecom, healthcare and government sectors. Such varied domain experience, along with our alliance with global vendors in the field and cross-technology competency drive your BI operations from a departmental to an enterprise-wide initiative. As an end-to-end service provider, we consult, architect, integrate and manage your DW/BI operations to ensure that you stay ahead in today's competitive business environment. Availability Services When your business growth and service delivery models depend on the stability of your IT infrastructure and the information that resides within, can you afford the risk of downtime or failure? Yet rapid technological advances and high operational expenditure in managing this infrastructure can prove costly for your organisation. At Wipro Infotech, we help you respond to this turbulent business landscape by offering you powerful outsourcing solutions that help leverage your IT Infrastructure to gain competitive advantage. Our comprehensive experience and consummate knowledge of this space helps you increase operational efficiencies while ensuring constant availability and optimum performance of your IT infrastructure. Our availability services ensure your IT infrastructure is up and running all the time and unforeseen breakdowns are addressed in the shortest possible time frame. Our technology assistance is extended to your business through customer interfaces that can address any IT infrastructure problems. These include: 24x7 toll-free contact centre: Our proactive 24x7 contact centre logs your call and directs you to technical assistance. SimpleConnect: SimpleConnect is a multilingual telephonic technical helpdesk where our
technical representative provides support and directions to resolve all your IT infrastructure problems. ExpertConnect: IT infrastructure issues that require direct technical intervention are addressed by ExpertConnect - an online technical support mechanism used by our experts to resolve the problem in real-time. Field support: Our multi-technology expertise helps us deliver the necessary on-site support. With wide access across locations, we provide quick response to any IT infrastructure issues you may have. Our robust logistics network also ensures that any spare part requirements are met in the shortest possible time. With a strong skill focus on training and development across the latest technologies, Wipro Infotech is geared to meet any of your IT infrastructure requirements through certified skills and processes. This includes: Customised SLA's for mission critical operations Quality processes viz. Six Sigma for process improvement Access to a structured knowledge base effectively leveraging over two decades of customer service Skill matrix includes Sun certified professionals, CCIE Cisco certified professionals, IBM trained specialists, Avaya, HP, NetApp, EMC, Citrix, Micromuse, CA, Hitachi and Nortel trained and certified engineers Ensuring the high availability of your IT infrastructure, we provide spares support through our warehouses located strategically across the country. We provide timely delivery of spares after analysing your IT infrastructure requirements. Our logistics management includes the latest technology updates and stock necessary spares accordingly. In addition, our principle alliances with best in class technology providers give you innovative and flexible solutions that are in line with the latest technologies. At Wipro Infotech we are driven by a strong commitment to our customers. This customer centric approach is reflected through our dedicated team under the banner of Customer Advocacy who work towards enhancing your business experience across functions. C-SAT surveys, Quality of Service programmes and customer specific dashboards are used to proactively identify actions to enhance customer satisfaction. Customer escalations received by Customer Advocacy are promptly worked upon and tracked to closure to form part of reactive management by leveraging on the PITSTOP tool. This acts as a driver to resolve customer complaints with speed and precision and cutting functional barriers.
Green marketing (Wipro)
WIPRO´S ECO SUSTAINABILITY PROGRAM ± THE GRI REPORT
Wipro believes that being an integral part of society, corporate organizations must play an active role in furthering the cause of sustainability. We strongly endorse the view that corporations should transcend the limited worldview of seeing themselves as economic entities and must play an active role in society. Our legacy of values and good governance practices that go back to the inception of the company help us in this regard. We view Sustainability Reporting as an important catalyst in the organizational development process of seeding and reinforcing sustainability into every aspect of the organization. Our Sustainability Report is predicated on the GRI (Global Reporting Initiative) framework, one of the most widely accepted frameworks for sustainability reporting. Reporting on an organization¶s sustainability performance is a powerful indicator of an organization¶s culture of transparency and its sensitivity to larger societal and ecological issues. For more information on our Sustainability report click here Wipro Ecoeye Wipro is driving a self transformation to create an ecologically sustainable organization and business. As Wipro moves forward on this path, it would continuously try to influence all its stakeholders and communities, to move towards ecological sustainability. For more information visit http://www.wiprocorporate.com/ecoeye/ Why is Wipro doing this? It is a fact that the path to economic progress is ecologically unsustainable. Each one of us is a part of this. The impact and effect of this could range from serious disruption to society and economy as we know it, to global apocalypse and unprecedented global strife. It is going to be a very serious impact ³how serious, is a question of degree and time´. If every one of us ± organizations and individuals i.e. the global society transform to ecologically sustainable progress, we have the best chance of shaping a secure and happy future. So, Wipro is driving this because:
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1. It¶s the right thing to do. We must act responsibly to build a secure and happy future for humanity not just act for an economically successful present. Each one of us must do it. 2. Large organizations must take the lead. Because they can influence others, because they can innovate and act on solutions and because they are the dominant architects and actors of the current socio-economic structure, which must go through a deep and fundamental transformation towards ecological sustainability.
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3. It will soon become a basic requirement. Customers will demand it; employees will seek for it and governments will mandate it; so its better to be early and prepared than be caught lagging. 4. It presents opportunities for profitable business. Enormous business opportunities are opening up in building businesses around ecological sustainability, and around weaving ecological sustainability in current businesses.
STAY GREEN WITH WIPRO
Wipro believes that being an integral part of society, corporate organizations must play an active role in furthering the cause of sustainability. We strongly endorse the view that corporations should transcend the limited worldview of seeing themselves as economic entities and must play an active role in society. Our legacy of values and good governance practices that go back to the inception of the company help us in this regard. We view Sustainability Reporting as an important catalyst in the organizational development process of seeding and reinforcing sustainability into every aspect of the organization. Our Sustainability Report is predicated on the GRI (Global Reporting Initiative) framework, one of the most widely accepted frameworks for sustainability reporting. Reporting on an organization¶s sustainability performance is a powerful indicator of an organization¶s culture of transparency and its sensitivity to larger societal and ecological issues. Wipro¶s 360 degree solution for customers to go Green Wipro is uniquely positioned with its presence in multiple-business to offer an array of green-solutions that help customers make their business more green
Green Lighting Solutions
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Complete range of Brightness Management Products for Green Buildings. Ability to integrate lighting and lighting management systems for Green Building performance standards. Role of Lighting for GREEN buildings: 17% ± 20% of the overall building¶s
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energy usage. Optimize Energy Performance: High efficiency luminaire design. High efficiency light sources - Compact Fluorescent Lamp, LED, etc. Lighting controls. High efficiency control gear. Personalized controls through task lighting. Intelligent lighting systems. Green IT Solutions Applications
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e-Freight ± An innovative application for the Air Cargo industry that enables efficient, multiformat & paperless interaction between Airlines, Freight Forwarder and Customs Emission Compliance Management System An application developed for manufacturing companies Helps them to control pollution & reduce carbon monoxide emissions Energy Efficiency Solution A process & technology application that accommodates the functionality requirements of an end-to-end energy efficiency solution It is a framework that is designed to help customers to use their energy requirements in the most-cost effective manner Products
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Wipro Greenware RoHS Compliant (Restriction of Hazardous Substances) Energy star certification Energy Conservation mechanism in electronic components Compliant with environment & safety standards and statutory regulations Recyclable & degradable packing materials MPR II certified radiation free monitors Wipro WEEE Statement Part of µQuick Start Guide¶ shipped with all systems from factory WEEE ± Waste from Electrical and Electronic Equipment Services
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e-Waste Disposal Service Offering a facility to collect retired computers, laptops & servers from willing customers and to dispose them off in a responsible manner Eco-friendly Product Engineering Designs
Eco-friendly Engineering Designs that are RoHS compliant & energy efficient For Telecom & Embedded solution customers With state-of-the-art labs for environmental testing Green Data Center Energy consumption & Cost are the drivers due to: o Increase in computing demand (Gartner±2007: Between 2000 and 2010 sever installations will grow by 6x and storage by 69x.) o Changing cost dynamics (Koomey-2007: Data centers have doubled their energy use in the past 5 years.) o Data Centre Life Cycle Mismatch (Nemertes Research-2006: 87% percent of data centers were built before 2001)
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Wipro¶s service offering ± Build / upgrade into a Green Data Centre: Manage IT Infrastructure
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Optimize server operations & reduce floor footprint Implement remote monitoring for increased efficiency and improved management Manage Facility
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Implement renewable energy sources to reduce carbon foot print Improved airflow management & lighting system for energy efficiency Energy efficient cooling system including use of free cooling system Applying Six Sigma approach Diagnose: Understand your energy use & opportunities for improvement Measure & Manage: Capture & control usage with Energy Management Software Improve: Plan, build & upgrade to energy efficient data centers Energize: Use innovative and renewable energy solutions Consolidate: Implement consolidation & server virtualization To deliver more energy efficient Data Centers that: Require less energy to operate due to structured operations Require less energy to cool Require less energy to house, i.e. occupies less space Wipro has successfully planned, designed, build & implemented data centers Designed & Built of over 75 Data Centers for multiple customers globally Operates GCC - global command center to monitor and provide real time input on load & server utilization Acquisition of Infocrossing has further enhanced our Green DC Service capability
Eco-Innovation initiative: An eco-consortium - Sun Microsystems, APC-MGE, Advanced Micro Devices (AMD), Hitachi Data Systems and Wipro Infotech o Designed to engage customers in tackling the data centre eco-issues of cost
savings & energy efficiency Green Testing Lab
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Wipro has set up a hardware lab in its Sarjapur campus that will exclusively test products to confirm that they are³green compliant. The idea is to maintain & uphold the environmental standards by the Government & Society. Virtualization Of Testing. Server Consolidation. Allows to run multiple heterogeneous operating systems OR versions of same operating systems simultaneously on a single server ²without partitioning or rebooting. It consolidates workload of several under-utilized servers to fewer machines, perhaps a single machine. Reduces Cost. Reduces cost involved in hardware resources, power, cooling, commercial space & maintenance. Reduces Testing Time. Simplifies & reduces testing effort. Wipro Water
Provides complete water treatment solutions for all types of industries Process Plant & Equipment Services Services offered: Turnkey contracts for Total Water Management including design, engineering & supply of plant machineries o Related services for Erection, Commissioning & Trouble-shooting y Industries served: o Power, Chemicals & Petrochemicals, Refineries, Pulp & paper, Pharmaceuticals, Fertilizer, Dyes, Textiles, Leather, Steel, 5-Star Hotels, Food Processing, Beverages, etc o Market leader in high purity water segment (Indian Pharmaceutical industry)
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Wipro EcoEnergy Renewable energy business Provides customized solutions across the renewable energy spectrum: solar, wind, biogas, biomass fuel & geothermal energy systems. y Services offered: o Consult / design and develop application.
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Implement Operate & maintain For: Industries & Institutions Trade & Commercial establishments. Shared Service Consulting
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A practitioner¶s perspective Wividus - A shared service organization Supports 80000+ employees; handles 4000+ transactions per day Conserving resources ± paper (95% electronic transactions) & energy Sharing service resources across Wipro business.
Customer Advocacy
Wipro Infotech - A customer-centric organization, has a dedicated team called Customer Advocacy to address any unforeseen challenges. Their objective is to enhance the customer experience for our customers at Wipro Infotech. A two-pronged approach of proactive and reactive management is followed. C-sat surveys are used to identify proactive actions and enhance customer satisfaction. Customer escalations received by Customer Advocacy are worked on with alacrity and driven to closure, to form part of reactive management. PITSTOP, the package used to document all the escalations received by Customer Advocacy, not only drives for closing the escalation, it also drives for Root Cause Analysis and Process Enhancement with respective stakeholders.
