Spark
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CASE STUDY on Spark Batteries Ltd.
ByParesh Sunil Mokashi Prateek Jena Sadanand Ray
Q1. Identify the problems faced by Spark Batteries Ltd.
• Managing the spare parts inventory • Keep service schedule for better customer satisfaction • Items not serviced properly in the preventive maintenance stage • Manual card based system not present for preventive maintenance
Q2. What kind of Information System would SBL need?
• A combination of Operations Support System and Management Support System, i.e. a CrossFunctional Informational System • This should be an integration of Transaction Processing System, Enterprise Collaboration System, Management Information System, Decision Support System
• Gathering information of the product sold. This includes specifics of the product as well as the details of the customer • Detailed description of the service of the product • Should throw reminders as and when the servicing of the goods comes close • Should provide a checklist of the details an engineer should check while servicing
Q.3 What kind of information should they manage to achieve a service level of 98%?
Q4.Suggest the type of data they should capture and manage at: sales office level and service work shop level?
Sales office level: • Detailed information of the product sold • Due date for the checking of battery • Information of which goods of the particular sales office go to the workshop • Keep a check on the inventory level of the spare parts
Contd.
Service Work Shop level: • Detailed information of the service provided for the particular good • Create a service plan for the goods • Keep a check on the inventory level of the spare parts
Q5. As a sales manager , suggest the various outputs that you require the system to generate ?
• Comprehensive list of all the products sold
• Creation of a customer id and product id to keep a track on the product service
• Creation of a service plan
ByParesh Sunil Mokashi Prateek Jena Sadanand Ray
Q1. Identify the problems faced by Spark Batteries Ltd.
• Managing the spare parts inventory • Keep service schedule for better customer satisfaction • Items not serviced properly in the preventive maintenance stage • Manual card based system not present for preventive maintenance
Q2. What kind of Information System would SBL need?
• A combination of Operations Support System and Management Support System, i.e. a CrossFunctional Informational System • This should be an integration of Transaction Processing System, Enterprise Collaboration System, Management Information System, Decision Support System
• Gathering information of the product sold. This includes specifics of the product as well as the details of the customer • Detailed description of the service of the product • Should throw reminders as and when the servicing of the goods comes close • Should provide a checklist of the details an engineer should check while servicing
Q.3 What kind of information should they manage to achieve a service level of 98%?
Q4.Suggest the type of data they should capture and manage at: sales office level and service work shop level?
Sales office level: • Detailed information of the product sold • Due date for the checking of battery • Information of which goods of the particular sales office go to the workshop • Keep a check on the inventory level of the spare parts
Contd.
Service Work Shop level: • Detailed information of the service provided for the particular good • Create a service plan for the goods • Keep a check on the inventory level of the spare parts
Q5. As a sales manager , suggest the various outputs that you require the system to generate ?
• Comprehensive list of all the products sold
• Creation of a customer id and product id to keep a track on the product service
• Creation of a service plan
