Staywell Impact Report 2014
Content
Next year we will
How to contact us
➜ work in partnership to develop the range and quality of preventative
Telephone: 020 8942 8256
community services locally
➜ reinvigorate our organisation under the new working name Staywell
➜ work cooperatively with our local authority to
ensure our Information, Advice and Advocacy
‘I don’t know what
service is supported
I would do without
➜ increase the numbers of people supported by this service, it’s made
our Stay Well at Home service
such a difference
to my life.’
➜ increase the provision of services at weekends,
stay well
services that change lives
Email: [email protected]
Web: staywellservices.org.uk
Raleigh House, 14 Nelson Road, New Malden, KT3 5EA
Supporting you to stay well,
with services that change lives
particularly targeting isolated people
➜ maximise the opportunities for added value presented by our new
Community Furniture service
➜ continue to proactively make the case for Handyperson services to
be supported by the local authority in order to support people to
stay independent and well at home
➜ grow our Help@Home service incrementally to meet demand, whilst
continuing to focus on quality and sustainability
➜ continue to provide vibrant, inclusive, universal day services and
promote their positive outcomes to funders
Making your life a greater life
© Jack Sheppard
➜ achieve the target outcomes of our Fit as a Fiddle contract
➜ increase the numbers of volunteers
‘The care and dedication
working across all our services
of the long-serving staff
➜ continue to deliver a wide range of
and manager enhance
services that make your life a greater life
the service provided.
The professionalism and
accountability of staff
and managers should
be acknowledged as a
key strength.’
Staywell is the new name for Age Concern Kingston upon Thames
Registered charity no. 299988
Company no. 2272550
Impact report 2014
This, our eighth Impact Report, captures in summary what we have achieved
in 2014 and briefly sets out what we aim to do in the year ahead.
We have seen over the last 20 years how older people have changed: people are
healthier and more active than ever before. Living longer also presents many
issues that are not the same as those faced by previous generations. An
increasing number of people still need help and support during later life,
particularly to help them live for longer in their own homes – our role is to
provide services that support people’s needs today.
This is why, on 1st September 2014, we changed
our name from Age Concern Kingston upon
Thames to Staywell.
‘I find it reassuring to have
your organisation to
hand. You meet all my
needs and it is a good
feeling knowing
somebody is there for you.
I think the new name
Staywell is good. Shows
you will keep me well.’
There are several reasons for the change. The
name ‘Age Concern’ was developed over 40 years
ago to address the needs of a very different
generation, whose health needs and physical
capabilities deteriorated a lot earlier in life, where
life expectancy was poor. Attitudes towards age and ageing were very different
then; expectations were low compared to now. Today, there is not the same
‘concern’ over ageing, and this means that the name is not as relevant as it once
was. An increasing number of people over 65 simply do not identify with it.
The old name no longer describes everything we do. We provide a wider range
of services and work with a more diverse range of age groups than ever before.
Our role is to provide services that support people’s needs today. This new
name better reflects who we are and what people want. It’s what we do: we
help people stay well. We also want to continue representing the changing
needs and identity of older people.
With the same values, and 70 years’ experience, we will continue to provide the
same popular and award-winning services, in a modernising organisation. We
aim to expand what we do, over time widening our portfolio of services,
evolving and adapting our services to meet the community’s needs, and we
believe this new name will help us to do that.
What we said we would do
What we did
★ modernise our constitution to ensure
✔ won the national Charity Award
the on-going relevance, appeal and
evolution of our organisation
for Social Care and Welfare for
our Stay Well at Home service,
highlighting the value of
preventative services
★ expand and develop our housingrelated services by joining forces with
Kingston Community Furniture
★ create a borough-wide universal day
service, working with health partners,
to improve access for people with a
range of needs
★ scale up our proven Stay Well at
Home programme
★ further increase the capacity of our
Help@Home service to meet the
demand for high quality, trusted and
reliable support in the home
★ expand the services provided by
Help@Home to meet the needs of
more frail people
★ further enhance facilities at Raleigh
House to meet the needs of people
with greater disabilities and those
with dementia
★ renew our Advice Quality Standard
(AQS) accreditation
★ champion the value and importance
of preventative services in keeping
people safe, well and independent
★ review and improve our arrangements
for risk, health and safety
★ continue to deliver a wide range of
services that make your life a greater life
✔ scaled up Stay Well at Home
through the winter, increasing the
number of people we worked
with by 36%
✔ provided Help@Home services to
336 people, increasing the number
of people receiving a service by
39% over the year, including more
people with dementia
✔ completed 653 small repairs and
adaptations for 584 people
through our Handyperson service
✔ renewed our Advice Quality
Standard accreditation
✔ helped our service users’ apply
for income and benefits
worth £441,813
✔ achieved 1,747 successful
outcomes for our Information,
Advice and Advocacy Service
✔ updated our constitution
enabling us to work with more
people and partners, over wider
geographical boundaries
✔ enhanced our housing-related
services and our geographical
reach by taking on the running of
Kingston Community Furniture
✔ won the award for Best Green
Business at the Kingston
Business Excellence Awards for
Community Furniture
✔ rebuilt Raleigh House to create a
unique, welcoming state-of-theart facility able to meet the needs
of a wide range of people
✔ progressed the establishment of a
borough-wide universal day
service by merging a former local
authority-run day centre with our
popular Raleigh House service
✔ supported 50 families living with
dementia through our innovative
Saturday Club
✔ enabled 244 people to improve
their fitness, lose weight and eat
more healthily through our Fit as
a Fiddle programme
✔ added £312,000 worth of value to
our services thanks to the input of
our trained volunteers
✔ organised a public listening event
highlighting the importance of
accessible transport, in
partnership with Kingston Centre
for Independent Living
✔ carried out full health and safety
risk assessments at our premises
and implemented an action plan
How to contact us
➜ work in partnership to develop the range and quality of preventative
Telephone: 020 8942 8256
community services locally
➜ reinvigorate our organisation under the new working name Staywell
➜ work cooperatively with our local authority to
ensure our Information, Advice and Advocacy
‘I don’t know what
service is supported
I would do without
➜ increase the numbers of people supported by this service, it’s made
our Stay Well at Home service
such a difference
to my life.’
➜ increase the provision of services at weekends,
stay well
services that change lives
Email: [email protected]
Web: staywellservices.org.uk
Raleigh House, 14 Nelson Road, New Malden, KT3 5EA
Supporting you to stay well,
with services that change lives
particularly targeting isolated people
➜ maximise the opportunities for added value presented by our new
Community Furniture service
➜ continue to proactively make the case for Handyperson services to
be supported by the local authority in order to support people to
stay independent and well at home
➜ grow our Help@Home service incrementally to meet demand, whilst
continuing to focus on quality and sustainability
➜ continue to provide vibrant, inclusive, universal day services and
promote their positive outcomes to funders
Making your life a greater life
© Jack Sheppard
➜ achieve the target outcomes of our Fit as a Fiddle contract
➜ increase the numbers of volunteers
‘The care and dedication
working across all our services
of the long-serving staff
➜ continue to deliver a wide range of
and manager enhance
services that make your life a greater life
the service provided.
The professionalism and
accountability of staff
and managers should
be acknowledged as a
key strength.’
Staywell is the new name for Age Concern Kingston upon Thames
Registered charity no. 299988
Company no. 2272550
Impact report 2014
This, our eighth Impact Report, captures in summary what we have achieved
in 2014 and briefly sets out what we aim to do in the year ahead.
We have seen over the last 20 years how older people have changed: people are
healthier and more active than ever before. Living longer also presents many
issues that are not the same as those faced by previous generations. An
increasing number of people still need help and support during later life,
particularly to help them live for longer in their own homes – our role is to
provide services that support people’s needs today.
This is why, on 1st September 2014, we changed
our name from Age Concern Kingston upon
Thames to Staywell.
‘I find it reassuring to have
your organisation to
hand. You meet all my
needs and it is a good
feeling knowing
somebody is there for you.
I think the new name
Staywell is good. Shows
you will keep me well.’
There are several reasons for the change. The
name ‘Age Concern’ was developed over 40 years
ago to address the needs of a very different
generation, whose health needs and physical
capabilities deteriorated a lot earlier in life, where
life expectancy was poor. Attitudes towards age and ageing were very different
then; expectations were low compared to now. Today, there is not the same
‘concern’ over ageing, and this means that the name is not as relevant as it once
was. An increasing number of people over 65 simply do not identify with it.
The old name no longer describes everything we do. We provide a wider range
of services and work with a more diverse range of age groups than ever before.
Our role is to provide services that support people’s needs today. This new
name better reflects who we are and what people want. It’s what we do: we
help people stay well. We also want to continue representing the changing
needs and identity of older people.
With the same values, and 70 years’ experience, we will continue to provide the
same popular and award-winning services, in a modernising organisation. We
aim to expand what we do, over time widening our portfolio of services,
evolving and adapting our services to meet the community’s needs, and we
believe this new name will help us to do that.
What we said we would do
What we did
★ modernise our constitution to ensure
✔ won the national Charity Award
the on-going relevance, appeal and
evolution of our organisation
for Social Care and Welfare for
our Stay Well at Home service,
highlighting the value of
preventative services
★ expand and develop our housingrelated services by joining forces with
Kingston Community Furniture
★ create a borough-wide universal day
service, working with health partners,
to improve access for people with a
range of needs
★ scale up our proven Stay Well at
Home programme
★ further increase the capacity of our
Help@Home service to meet the
demand for high quality, trusted and
reliable support in the home
★ expand the services provided by
Help@Home to meet the needs of
more frail people
★ further enhance facilities at Raleigh
House to meet the needs of people
with greater disabilities and those
with dementia
★ renew our Advice Quality Standard
(AQS) accreditation
★ champion the value and importance
of preventative services in keeping
people safe, well and independent
★ review and improve our arrangements
for risk, health and safety
★ continue to deliver a wide range of
services that make your life a greater life
✔ scaled up Stay Well at Home
through the winter, increasing the
number of people we worked
with by 36%
✔ provided Help@Home services to
336 people, increasing the number
of people receiving a service by
39% over the year, including more
people with dementia
✔ completed 653 small repairs and
adaptations for 584 people
through our Handyperson service
✔ renewed our Advice Quality
Standard accreditation
✔ helped our service users’ apply
for income and benefits
worth £441,813
✔ achieved 1,747 successful
outcomes for our Information,
Advice and Advocacy Service
✔ updated our constitution
enabling us to work with more
people and partners, over wider
geographical boundaries
✔ enhanced our housing-related
services and our geographical
reach by taking on the running of
Kingston Community Furniture
✔ won the award for Best Green
Business at the Kingston
Business Excellence Awards for
Community Furniture
✔ rebuilt Raleigh House to create a
unique, welcoming state-of-theart facility able to meet the needs
of a wide range of people
✔ progressed the establishment of a
borough-wide universal day
service by merging a former local
authority-run day centre with our
popular Raleigh House service
✔ supported 50 families living with
dementia through our innovative
Saturday Club
✔ enabled 244 people to improve
their fitness, lose weight and eat
more healthily through our Fit as
a Fiddle programme
✔ added £312,000 worth of value to
our services thanks to the input of
our trained volunteers
✔ organised a public listening event
highlighting the importance of
accessible transport, in
partnership with Kingston Centre
for Independent Living
✔ carried out full health and safety
risk assessments at our premises
and implemented an action plan
