Stimulating Healthcare: Healthcare Solutions from IBM
With the American Recovery and Reinvestment Act comes the opportunity to implement healthcare solutions from IBM that can help healthcare agencies and organizations enhance the quality of care they currently provide.
Content
Smarter health care
Stimulating healthcare with IBM
Healthcare solutions for the American Recovery and Reinvestment Act
Healthcare in the U.S.: A diagnosis
Health systems in this country are being stretched to their limits as they strive to address health issues such as increasing costs and complexity, inconsistent quality and access to timely care. The majority of healthcare consumers feel increasingly uninformed, disconnected and helpless. Here are some startling facts about the state of healthcare in the U.S.: Each year, 98,000 to 195,000 people are killed by medical mistakes and 1.5 million are harmed because of errors in the way medications are The American Recovery and prescribed.
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Highlights
■ IBM solutions for healthcare help government agencies and organizations implement, use and support electronic health records ■ IBM solutions for healthcare support the secure exchange of healthcare information ■ IBM offers healthcare solutions, services and financing developed to meet the American Recovery and Reinvestment Act of 2009
Reinvestment Act of 2009 (ARRA) is an unprecedented effort to jumpstart the U.S. economy, making funding available to address specific healthcare challenges. With this economic stimulus funding comes the opportunity for government healthcare agencies and organizations to implement healthcare solutions from IBM that can help them enhance the quality of care they currently provide.
Every year, 8,000 U.S. lives are lost because of insurance coverage gaps. 24 percent of Americans report that they do not get medical care because of cost and more than 15 million people are underinsured, many of whom are working. This year, $2.5 trillion will be spent on healthcare—that’s 17.6% of the U.S. GDP. By 2015, that number will rise to $4 trillion and almost 20% of the GDP.
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Consumers are demanding more from their providers. Individuals are taking on more financial burdens and greater responsibility for their own health and care. The Internet-driven, instantly connected world of today presents challenges to healthcare organizations as they face: Rising consumer expectations for greater value from the healthcare system
●
These issues are set against a backdrop of shortages of clinicians, general practitioners and medical specialists. The need for progress is clear. Funding from the ARRA and solutions from IBM and IBM Business Partners can help bring the U.S. back from the brink of this crisis.
challenges. From planning and implementation to optimization and transformation, these offerings can help all healthcare stakeholders prepare and contribute to a more effective health system. These solutions include clinical and patient portals, clinical analytics and performance management, clinical services that optimize and advance electronic health record implementations, and health information exchanges. All of these offerings can be tailored to ARRA requirements and include electronic health records, security, services, financing and more.
●
Improving the prognosis: IBM steps forward
The ARRA makes it possible for hospitals and physician practices to take that all-important critical first step toward electronic medical records—one that can address the challenges mentioned previously and yield positive results for healthcare organizations and their patients in the U.S.
Increased visibility into quality and patient-safety issues Increased transparency of information, which enables consumers to make decisions based on the cost and quality of healthcare services
●
Electronic health records
Today’s health records are scattered over myriads of patient-based repositories. If a patient has a primary care physician and gets treated by an orthopedic practice, separate paper records are maintained for that patient at each location. If a patient is admitted to a hospital trauma center for treatment, is discharged, but then needs to return to that hospital for surgery, the patient might have two separate records at the hospital—or even more. There might be information in a patient’s primary care physician’s file record that a surgeon needs but cannot access because the record is only available to the primary care physician.
Savvy and demanding consumers are only part of the challenges providers face. Many lack funding and capital to provide the kind of care needed by many patients. Medical records cannot be easily shared between providers and that can lead to some of the mistakes previously mentioned. Incompatible formats, such as paper medical files and electronic x-rays, are part of the reason; another contributor to the challenge is the lack of infrastructure that can promote information sharing. IBM and IBM Business Partners together deliver end-to-end clinical, business and infrastructure solutions that help address many of the healthcare industry’s most complex With funds from the ARRA and help from IBM, government agencies and organizations can implement healthcare solutions that help them deal with their current healthcare issues. IBM provides a comprehensive offering portfolio to help support healthcare reform, advance strategic initiatives and, ultimately, to empower a healthier society.
Electronic health records provide healthcare providers with patient medical history in concise electronic format that can be shared among multiple healthcare entities easily. For example, the exchange of healthcare information has the potential to boost patient safety by making it easier for different physicians and hospitals to access the list of medications a patient takes regularly or a list of allergies a patient might have. Electronic health records can also help reduce overall healthcare costs. For example, one of the major sources of rapid growth in healthcare costs comes from medical imaging. Medicare Part B spending on imaging rose from $6.80 billion in 2000 to $14.11 billion in 2006. Access to a patient’s images in an electronic health record is an effective way to avoid duplicating expensive imaging procedures. Another high cost to healthcare is the printing and mailing of checks. America could save $11 billion annually if all medical payment transactions in the U.S. were handled electronically by direct deposit. An electronic health records system can also help reduce medical errors and boost worker productivity by providing healthcare workers with decision support. Fast access to medical literature
and current best practices in medicine enable proliferation of ongoing improvements in healthcare efficacy. Everyone is on the electronic health records bandwagon—from Microsoft® to typical infrastructure providers to independent software vendors. This is a hotly competitive area with over 200 independent software vendors in the marketplace who are rapidly consolidating. IBM’s approach is different, however. IBM is playing a critical role during this time in history because we touch more points in healthcare than anyone else— from connecting electronic medical records to doctors, hospitals and pharmacies to improve care and reduce cost to accelerating medical research with analytics. Rather than concentrating solely on an electronic healthcare record-specific solution, we are offering a more connected healthcare system that delivers better care with fewer mistakes, predicts and prevents diseases and empowers people to make better choices. IBM is also working with our Business Partners to provide solutions that integrate data so doctors, patients and insurers can share information seamlessly and efficiently. IBM also helps
clients apply advanced analytics to improve medical research, diagnosis and treatment with the ultimate objective being to improve patient care and help reduce healthcare costs.
Security
For healthcare organizations, IBM and IBM Business Partners provide solutions and the supporting infrastructure to safeguard patient privacy and ensure that only the appropriate parties have secure and immediate access to critical data. Our offerings help secure electronic health records and protect sensitive data from unauthorized access and malicious threats so hospitals can focus on what is important—patient care: Advanced security intelligence from the IBM Internet Security Systems X-Force® research and development team healthcare organizations and agencies anticipate and block Internet threats before they affect the network.
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●
Managed protection for healthcare agency and organization network, servers and desktop protects sensitive medical data and assets and healthcare organization reputation.
●
IBM Virtual Patch® shields vulnerabilities at the network level. IBM Virtual Security Operations Center is a secure, Web-based tool that healthcare organizations can use to monitor the security of their systems continuously and easily.
●
IBM healthcare analytics services help agencies and organizations transform data into intelligence so they can improve the quality of care they provide and make increasingly informed clinical decisions.
initiatives so healthcare agencies and organizations can start their projects now without having to wait for the distribution of funding. IBM Global Financing programs can help healthcare organizations and agencies streamline the entire IT infrastructure life cycle—including planning, procurement, budgeting, payment and asset disposition. Organizations and agencies maximize their spending power with flexible ways to fund their acquisitions.
●
●
IBM medical imaging and storage virtualization services, such as Grid Medical Archiving Solution, facilitate cost-effective digital image storage, access and workflow and enable remote diagnosis and consultation in the hospital and beyond. IBM mobility services, such as wireless infrastructure, hands-free communication, RFID technology, integration middleware and the enabling technologies, help provide immediate, secure access to patient information at the point of patient care. IBM portal solutions and services help make information available internally and externally to providers, payers and potential patients.
Additionally, IBM provides guaranteed offerings and performance-based service level agreements—resulting in up to $50,000 cash payment if service level agreements are not met.
●
Services
IBM Global Business Services and Global Technology Services consultants have deep and broad expertise with the implementation of comprehensive healthcare systems and solutions. For example:
●
Conclusion: Why IBM?
IBM’s broad and deep experience in the healthcare industry and relationships with all major healthcare IT vendors help ensure that we deliver integrated solutions that incorporate best practices to address healthcare business problems. We have applied our healthcare knowledge, technology and research to deliver innovative solutions that help clients solve problems of any scale or complexity. Providers need a proven leader with experience in helping organizations undergoing change—one with the financial stability to see them through over the long haul. As a healthcare industry leader, IBM is committed to helping healthcare provider organizations thrive in the new world ahead.
●
IBM hospital planning and design/build services combine information systems expertise with clinical and business expertise to develop the combination of people, processes and care best suited to the healthcare organization. IBM healthcare business consultants are highly skilled in optimizing clinical processes and implementations. In 2006 and 2007, IBM’s healthcare business consulting services were ranked no. 1 in clinical implementations by KLAS, the independent healthcare ranking organization. In 2007, they were ranked no. 3 in clinical planning and assessment.
Financing
Since the ARRA was signed into law, IBM has been helping healthcare organizations establish the infrastructures that can allow them to spur growth in their communities and improve service levels. In this spirit, IBM Global Financing has earmarked special financing programs for IT
●
Feature
Medical data integration
Benefits
●
Facilitates electronic health records so provider organizations, physician practices, clinics, laboratories, patients and insurers can share information seamlessly and efficiently Enables you to track and manage your critical, expensive medical equipment Helps anticipate and block Internet threats before they affect the healthcare network
IBM Maximo® Asset Management Advanced security intelligence from IBM Internet Security Systems X-Force® Managed protection for healthcare agency and organization network, servers and desktop IBM Virtual Patch® IBM Virtual Security Operations Center IBM hospital planning and design/build services IBM Healthlink Solutions
●
●
●
Helps protect sensitive medical data and assets
●
Shields vulnerabilities at the network level Continuously monitors the security of healthcare systems and data Combines information systems expertise with clinical and business expertise to develop the combination of people, processes and care best suited to the healthcare organization Streamlines implementations, optimizing an agency’s current processes and investments and enabling new solutions such as electronic health record systems Helps transform data into intelligence Helps protect patient data from internal and external threats, helps ensure 24/7 availability, helps provide business continuity and meet regulatory demands Facilitates cost-effective digital image storage, access and workflow and enables remote diagnosis and consultation in the hospital and beyond
●
●
●
IBM healthcare analytics services IBM security and privacy/disaster recovery services IBM medical imaging and storage virtualization services, such as Grid Medical Archiving Solution IBM mobility services
●
●
●
●
Exploits wireless technology, including RFID, to provide immediate, secure access to patient information at the point of patient care Helps make information available internally and externally to providers, payers and potential patients Low rates and flexible payment options, deferred payment plans, structured lines of credit and specialized project financing packages that align payment streams throughout the course of the project to anticipated benefits
IBM portal solutions and services
●
IBM Global Financing solutions for ARRA
●
For more information
To learn more about IBM and IBM Business Partner solutions for healthcare, please contact your IBM marketing representative or IBM Business Partner, or visit: ibm.com/healthcare ibm.com/smarterplanet/stimulus
© Copyright IBM Corporation 2009 IBM Corporation Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America September 2009 All Rights Reserved IBM, the IBM logo and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both. Other product, company or service names may be trademarks or service marks of others.
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HPS03002-USEN-00
Stimulating healthcare with IBM
Healthcare solutions for the American Recovery and Reinvestment Act
Healthcare in the U.S.: A diagnosis
Health systems in this country are being stretched to their limits as they strive to address health issues such as increasing costs and complexity, inconsistent quality and access to timely care. The majority of healthcare consumers feel increasingly uninformed, disconnected and helpless. Here are some startling facts about the state of healthcare in the U.S.: Each year, 98,000 to 195,000 people are killed by medical mistakes and 1.5 million are harmed because of errors in the way medications are The American Recovery and prescribed.
●
●
Highlights
■ IBM solutions for healthcare help government agencies and organizations implement, use and support electronic health records ■ IBM solutions for healthcare support the secure exchange of healthcare information ■ IBM offers healthcare solutions, services and financing developed to meet the American Recovery and Reinvestment Act of 2009
Reinvestment Act of 2009 (ARRA) is an unprecedented effort to jumpstart the U.S. economy, making funding available to address specific healthcare challenges. With this economic stimulus funding comes the opportunity for government healthcare agencies and organizations to implement healthcare solutions from IBM that can help them enhance the quality of care they currently provide.
Every year, 8,000 U.S. lives are lost because of insurance coverage gaps. 24 percent of Americans report that they do not get medical care because of cost and more than 15 million people are underinsured, many of whom are working. This year, $2.5 trillion will be spent on healthcare—that’s 17.6% of the U.S. GDP. By 2015, that number will rise to $4 trillion and almost 20% of the GDP.
●
●
Consumers are demanding more from their providers. Individuals are taking on more financial burdens and greater responsibility for their own health and care. The Internet-driven, instantly connected world of today presents challenges to healthcare organizations as they face: Rising consumer expectations for greater value from the healthcare system
●
These issues are set against a backdrop of shortages of clinicians, general practitioners and medical specialists. The need for progress is clear. Funding from the ARRA and solutions from IBM and IBM Business Partners can help bring the U.S. back from the brink of this crisis.
challenges. From planning and implementation to optimization and transformation, these offerings can help all healthcare stakeholders prepare and contribute to a more effective health system. These solutions include clinical and patient portals, clinical analytics and performance management, clinical services that optimize and advance electronic health record implementations, and health information exchanges. All of these offerings can be tailored to ARRA requirements and include electronic health records, security, services, financing and more.
●
Improving the prognosis: IBM steps forward
The ARRA makes it possible for hospitals and physician practices to take that all-important critical first step toward electronic medical records—one that can address the challenges mentioned previously and yield positive results for healthcare organizations and their patients in the U.S.
Increased visibility into quality and patient-safety issues Increased transparency of information, which enables consumers to make decisions based on the cost and quality of healthcare services
●
Electronic health records
Today’s health records are scattered over myriads of patient-based repositories. If a patient has a primary care physician and gets treated by an orthopedic practice, separate paper records are maintained for that patient at each location. If a patient is admitted to a hospital trauma center for treatment, is discharged, but then needs to return to that hospital for surgery, the patient might have two separate records at the hospital—or even more. There might be information in a patient’s primary care physician’s file record that a surgeon needs but cannot access because the record is only available to the primary care physician.
Savvy and demanding consumers are only part of the challenges providers face. Many lack funding and capital to provide the kind of care needed by many patients. Medical records cannot be easily shared between providers and that can lead to some of the mistakes previously mentioned. Incompatible formats, such as paper medical files and electronic x-rays, are part of the reason; another contributor to the challenge is the lack of infrastructure that can promote information sharing. IBM and IBM Business Partners together deliver end-to-end clinical, business and infrastructure solutions that help address many of the healthcare industry’s most complex With funds from the ARRA and help from IBM, government agencies and organizations can implement healthcare solutions that help them deal with their current healthcare issues. IBM provides a comprehensive offering portfolio to help support healthcare reform, advance strategic initiatives and, ultimately, to empower a healthier society.
Electronic health records provide healthcare providers with patient medical history in concise electronic format that can be shared among multiple healthcare entities easily. For example, the exchange of healthcare information has the potential to boost patient safety by making it easier for different physicians and hospitals to access the list of medications a patient takes regularly or a list of allergies a patient might have. Electronic health records can also help reduce overall healthcare costs. For example, one of the major sources of rapid growth in healthcare costs comes from medical imaging. Medicare Part B spending on imaging rose from $6.80 billion in 2000 to $14.11 billion in 2006. Access to a patient’s images in an electronic health record is an effective way to avoid duplicating expensive imaging procedures. Another high cost to healthcare is the printing and mailing of checks. America could save $11 billion annually if all medical payment transactions in the U.S. were handled electronically by direct deposit. An electronic health records system can also help reduce medical errors and boost worker productivity by providing healthcare workers with decision support. Fast access to medical literature
and current best practices in medicine enable proliferation of ongoing improvements in healthcare efficacy. Everyone is on the electronic health records bandwagon—from Microsoft® to typical infrastructure providers to independent software vendors. This is a hotly competitive area with over 200 independent software vendors in the marketplace who are rapidly consolidating. IBM’s approach is different, however. IBM is playing a critical role during this time in history because we touch more points in healthcare than anyone else— from connecting electronic medical records to doctors, hospitals and pharmacies to improve care and reduce cost to accelerating medical research with analytics. Rather than concentrating solely on an electronic healthcare record-specific solution, we are offering a more connected healthcare system that delivers better care with fewer mistakes, predicts and prevents diseases and empowers people to make better choices. IBM is also working with our Business Partners to provide solutions that integrate data so doctors, patients and insurers can share information seamlessly and efficiently. IBM also helps
clients apply advanced analytics to improve medical research, diagnosis and treatment with the ultimate objective being to improve patient care and help reduce healthcare costs.
Security
For healthcare organizations, IBM and IBM Business Partners provide solutions and the supporting infrastructure to safeguard patient privacy and ensure that only the appropriate parties have secure and immediate access to critical data. Our offerings help secure electronic health records and protect sensitive data from unauthorized access and malicious threats so hospitals can focus on what is important—patient care: Advanced security intelligence from the IBM Internet Security Systems X-Force® research and development team healthcare organizations and agencies anticipate and block Internet threats before they affect the network.
●
●
Managed protection for healthcare agency and organization network, servers and desktop protects sensitive medical data and assets and healthcare organization reputation.
●
IBM Virtual Patch® shields vulnerabilities at the network level. IBM Virtual Security Operations Center is a secure, Web-based tool that healthcare organizations can use to monitor the security of their systems continuously and easily.
●
IBM healthcare analytics services help agencies and organizations transform data into intelligence so they can improve the quality of care they provide and make increasingly informed clinical decisions.
initiatives so healthcare agencies and organizations can start their projects now without having to wait for the distribution of funding. IBM Global Financing programs can help healthcare organizations and agencies streamline the entire IT infrastructure life cycle—including planning, procurement, budgeting, payment and asset disposition. Organizations and agencies maximize their spending power with flexible ways to fund their acquisitions.
●
●
IBM medical imaging and storage virtualization services, such as Grid Medical Archiving Solution, facilitate cost-effective digital image storage, access and workflow and enable remote diagnosis and consultation in the hospital and beyond. IBM mobility services, such as wireless infrastructure, hands-free communication, RFID technology, integration middleware and the enabling technologies, help provide immediate, secure access to patient information at the point of patient care. IBM portal solutions and services help make information available internally and externally to providers, payers and potential patients.
Additionally, IBM provides guaranteed offerings and performance-based service level agreements—resulting in up to $50,000 cash payment if service level agreements are not met.
●
Services
IBM Global Business Services and Global Technology Services consultants have deep and broad expertise with the implementation of comprehensive healthcare systems and solutions. For example:
●
Conclusion: Why IBM?
IBM’s broad and deep experience in the healthcare industry and relationships with all major healthcare IT vendors help ensure that we deliver integrated solutions that incorporate best practices to address healthcare business problems. We have applied our healthcare knowledge, technology and research to deliver innovative solutions that help clients solve problems of any scale or complexity. Providers need a proven leader with experience in helping organizations undergoing change—one with the financial stability to see them through over the long haul. As a healthcare industry leader, IBM is committed to helping healthcare provider organizations thrive in the new world ahead.
●
IBM hospital planning and design/build services combine information systems expertise with clinical and business expertise to develop the combination of people, processes and care best suited to the healthcare organization. IBM healthcare business consultants are highly skilled in optimizing clinical processes and implementations. In 2006 and 2007, IBM’s healthcare business consulting services were ranked no. 1 in clinical implementations by KLAS, the independent healthcare ranking organization. In 2007, they were ranked no. 3 in clinical planning and assessment.
Financing
Since the ARRA was signed into law, IBM has been helping healthcare organizations establish the infrastructures that can allow them to spur growth in their communities and improve service levels. In this spirit, IBM Global Financing has earmarked special financing programs for IT
●
Feature
Medical data integration
Benefits
●
Facilitates electronic health records so provider organizations, physician practices, clinics, laboratories, patients and insurers can share information seamlessly and efficiently Enables you to track and manage your critical, expensive medical equipment Helps anticipate and block Internet threats before they affect the healthcare network
IBM Maximo® Asset Management Advanced security intelligence from IBM Internet Security Systems X-Force® Managed protection for healthcare agency and organization network, servers and desktop IBM Virtual Patch® IBM Virtual Security Operations Center IBM hospital planning and design/build services IBM Healthlink Solutions
●
●
●
Helps protect sensitive medical data and assets
●
Shields vulnerabilities at the network level Continuously monitors the security of healthcare systems and data Combines information systems expertise with clinical and business expertise to develop the combination of people, processes and care best suited to the healthcare organization Streamlines implementations, optimizing an agency’s current processes and investments and enabling new solutions such as electronic health record systems Helps transform data into intelligence Helps protect patient data from internal and external threats, helps ensure 24/7 availability, helps provide business continuity and meet regulatory demands Facilitates cost-effective digital image storage, access and workflow and enables remote diagnosis and consultation in the hospital and beyond
●
●
●
IBM healthcare analytics services IBM security and privacy/disaster recovery services IBM medical imaging and storage virtualization services, such as Grid Medical Archiving Solution IBM mobility services
●
●
●
●
Exploits wireless technology, including RFID, to provide immediate, secure access to patient information at the point of patient care Helps make information available internally and externally to providers, payers and potential patients Low rates and flexible payment options, deferred payment plans, structured lines of credit and specialized project financing packages that align payment streams throughout the course of the project to anticipated benefits
IBM portal solutions and services
●
IBM Global Financing solutions for ARRA
●
For more information
To learn more about IBM and IBM Business Partner solutions for healthcare, please contact your IBM marketing representative or IBM Business Partner, or visit: ibm.com/healthcare ibm.com/smarterplanet/stimulus
© Copyright IBM Corporation 2009 IBM Corporation Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America September 2009 All Rights Reserved IBM, the IBM logo and ibm.com are trademarks or registered trademarks of International Business Machines Corporation in the United States, other countries, or both. If these and other IBM trademarked terms are marked on their first occurrence in this information with a trademark symbol (® or ™), these symbols indicate U.S. registered or common law trademarks owned by IBM at the time this information was published. Such trademarks may also be registered or common law trademarks in other countries. A current list of IBM trademarks is available on the Web at “Copyright and trademark information” at ibm.com/legal/copytrade.shtml Microsoft is a trademark of Microsoft Corporation in the United States, other countries, or both. Other product, company or service names may be trademarks or service marks of others.
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HPS03002-USEN-00
