Store General Manager or Assistant Store Manager or Supervisor o
Store General Manager, Assistant Store Manager, Supervisor, Sales Representative, Retail Manager, Service Manager, Service Representative, Hospitality/tourism manager. with 15 years experience looking for a Middle Management position.
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John J. Hamers 8403 E. 60th St. #2736 Tulsa, Oklahoma 74145 903-271-5582 E-mail: [email protected] Work Experience Sears Holdings Hoffman Estates Chicago, Il. U.S.A Home Appliance/Home Electronics Manager 03/25/2009-present Supervisor: Robert Pearce 918-697-2113 Accomplishments Positively impacting a team of twenty consultative sales associates in home appl iance and home electronics sales, coaching associates to provide the total solut ion through superior customer service. Analizing and implementing business action plans for both sales and margin oppor tunities impacting the business. Controlling the flow of both productive and non-productive inventory. Implement ing merchandising plans and marketing strategies. Sears Holdings Hoffman Estates Chicago, Il. U.S.A Apparel/Home Fashions Manager 02/05/2007-03/25/2009 Supervisor: John Mills 903-870-5500 Successfully managed a team of ten associates in the flow of goods to the sales floor, implementing merchandising strategies in both apparel and home fashions a s well as household goods. Departments included women's, mens and children's apparel, footwear an fine jewe lry. Home fashions and household goods included small kitchen appliances, house wares, bedding and bath. Consistently provided outstanding customer service and coached associates to pro vide the customer with a convenient and pleasant shopping experience. Ryan's Restaurant Group Incorporated Greer, S.C. U.S.A General Manager/Operating Partner 01/29/1998-04/07/2006 Supervisor: Rick Austin 866-795-8707 Accomplishments
Successfully guided a management team and staff of a four hundred plus seat buff et style steakhouse, providing high quality foods, in clean and pleasant surroun dings. Maintained and increased profitability by building sales through a proactive app roach toward new guests and an interactive approach toward repeat guests, with t he goal of achieving quality feedback to ensure a pleasant dining experience, th us resulting in excellent customer relations and guaranteed repeat business. Curtailed profit losses trhough proper planning, accurate procurement of product , correct preparation and personnel productivity. Monitored all cash flow procedures through audits of cashiers and management. Guided personnel in the proper maintenance of all property and equipment to insu re a safe and pleasant work environment. Reviewed performance of all personnel and implemented training when necessary. Ensured accurate payroll procedures as set for through company guidelines. Properly staffed facility according to business demands and company standards. Developed an outstanding cooperative with all company, local, state and federal officials and agencies. Consistently complied with company policies, local guidelines, and state and fed eral laws governing the food service industry. Positively impacted the restaurants work environment, successfully resolved empl oyee conflicts and satisfied guests requests and concerns. Certifications ServSafe Certification Certification No. 4562249 Overall Point Score: 78 Overall Percentage Score: 98% Civil Treatment For Managers Certification 01/17/2006 Education Denison Senior High School Denison, Texas Degree: Diploma Personal References Wally Hawthorne President Frontier Oil 918-809-4853 Astrid Sahr Retail Manager Office Depot 918-284-8904
Melissa Schupp Corporate Condos Property Management 918-231-2688 Additional references apon request.
Successfully guided a management team and staff of a four hundred plus seat buff et style steakhouse, providing high quality foods, in clean and pleasant surroun dings. Maintained and increased profitability by building sales through a proactive app roach toward new guests and an interactive approach toward repeat guests, with t he goal of achieving quality feedback to ensure a pleasant dining experience, th us resulting in excellent customer relations and guaranteed repeat business. Curtailed profit losses trhough proper planning, accurate procurement of product , correct preparation and personnel productivity. Monitored all cash flow procedures through audits of cashiers and management. Guided personnel in the proper maintenance of all property and equipment to insu re a safe and pleasant work environment. Reviewed performance of all personnel and implemented training when necessary. Ensured accurate payroll procedures as set for through company guidelines. Properly staffed facility according to business demands and company standards. Developed an outstanding cooperative with all company, local, state and federal officials and agencies. Consistently complied with company policies, local guidelines, and state and fed eral laws governing the food service industry. Positively impacted the restaurants work environment, successfully resolved empl oyee conflicts and satisfied guests requests and concerns. Certifications ServSafe Certification Certification No. 4562249 Overall Point Score: 78 Overall Percentage Score: 98% Civil Treatment For Managers Certification 01/17/2006 Education Denison Senior High School Denison, Texas Degree: Diploma Personal References Wally Hawthorne President Frontier Oil 918-809-4853 Astrid Sahr Retail Manager Office Depot 918-284-8904
Melissa Schupp Corporate Condos Property Management 918-231-2688 Additional references apon request.
