Store Manager, District Manager

SCOTT A. KRAATZ 9100 169th Place Orland Hills, IL 60487 Home: (708) 460-8942 Cell: (708) 408-2493 GENERAL Twenty-five plus years of management experience in the retail market. I lead with integrity, SUMMARY accountability, positive energy, teamwork and recognition. I am dedicate d, self motivated, results driven and I like to win. I have a diverse retail bac kground within hard-lines, soft-lines, specialty and grocery/perishable. EXPERIENCE Burlington Coat Factory, Chicago, IL 6/2008-Present Store Manager ] Responsible for overall store functions to include sales, customer service, an d store presentation. ] Established a winning store culture by building and aligning a team of 80. ] Implemented needed standards, facility improvements and positive customer rela tions. Wickes Furniture, Chicago, IL 12/2007-4/2008 Store Sales Manager ] Overall responsibility in coaching a team of consultants to provide excellent customer service, written and delivered sales goals, quality expectations and vi sual presentation. ] Established the third highest volume in written sales within the region and ma rket for the first period of 2008. Sears, Roebuck & Co., Hoffman Estates, IL 4/2003-11/2007 Store General Manager ] Responsible for a management staff of 20 and up to 300 associates. ] Responsible for the performance of the store to include customers, people (ass ociates), sales and profitability. ] Acted as a role model for and ensuring that all associates understood their re spective roles in providing a Fast, In-Stock, and Helpful customer experience. ] Maintained the overall financial performance of the store. This included merch andise sales, Credit and other Miscellaneous Revenues, expense management, and a chievement of profitability goals. Successfully remodeled and re-grand opened a store on time, on budget. ] Ensured outstanding customer satisfaction and high associate morale. Super Kmart, Chicago, IL 3/2001-4/2003 Store Director ] Responsible in overseeing a management team of 13 and over 250 associates. ] Full responsibility of both the general merchandise and grocery/perishable bus inesses. ] Successfully developed a stronger and more focused team that consistently achi eved a greater sales performance over last year against the district/regional av erage. ] Improved waste/shrink by more than 50%. Montgomery Ward, Chicago, IL 12/1995-4/2001 Store Manager ] Responsible for full operation in achieving the stores sales and profit plans while protecting the company's assets. ] Developed a motivated team that successfully remodeled a store on time and on budget while increasing sales over the prior year. ] Extra involvement within the company included the assignment of a district tra iner facilitating performance management classes. Handy Andy Home Improvement, Schaumburg, IL 11/1990-12/1995 Store Manager ] Responsible in achieving the stores sales and profit plans, merchandise presen tation, inventory control, and associate training and development. ] Successfully grand opened a store with 6 members of management and a team of o ver 100.

] Developed a strong level of customer service through associate awareness and r ecognition. Saxon Paint and Home Care Centers, Inc., Chicago, IL 11/1981-11/1990 Store Manager ] Responsible for meeting the company's sales and profit objectives. ] Developed a team that focused on being the best in customer service and buildi ng stores of the future. ] Extra involvement included the assignment of a corporate trainer where as I as sisted in developing a basic and an advance wallpaper training class as well as an in-store wallpaper-training module. EDUCATION Oak Forest High School, Oak Forest, IL Diploma ] Training courses on smart salesmanship, behavior technology, interview skills, performance management and One Minute Management principles. SKILLS Microsoft Word, Excel & PowerPoint, Internet Research