store manager or assistant store manager
Content
DENNIS E. BANKS 26022 S. Boxwood Drive Sun Lakes, AZ 85248 (480) 354-8077 [email protected] PROFILE Top-producing and results-oriented Retail Manager with proven ability to drive sales and customer service excellence while leading management teams for multi-unit operations. Maintain reputation for turning around and opening store locations with increased sales and bottom-line profits. Areas of Expertise Operations Mgt. Strategic Planning Store Opening & Budgeting/Forecasting Turnaround Inventory/Loss Prevention Teambuilding Customer Service Mgt. Human Resources Merchandising/Auditing Training/Development Documentation Mgt. * Build highly motivated and well-trained management teams. Apply superior decis ion-making and organizational skills. Possess exceptional communication and prob lem-solving abilities, and interact with diverse groups at all levels. * Implement corporate directives ensuring strict adherence to policies/procedure s in all aspects of daily operations including human resources/personnel documen tation, auditing, inventory shortages and loss prevention. * Maintain reputation for outstanding customer service, and consistently high le vels of employee retention and satisfaction. EXPERIENCE HISTORY 2001 to 2010 & MARSHALLS, Phoenix, AZ/Torrance, Anaheim, Fullerton, CA 1991 to 1996 Store Manager/Acting District Manager Oversaw daily operations and hired, trained and supervised 50 employees includi ng area managers. Recruited management staff and participated in hiring process in conjunction with district manager. Managed merchandising, and developed/implemented marketing plans. Achievements Served as Acting District Manager directing multiple stores during corporate re -organization. Promoted personnel to progressively responsible positions. Selected to open new Anaheim Hills store after successfully turning around two store locations in California. Planned and executed grand opening event. Turned around Fullerton store through leadership, training/coaching and improve d customer service. Earned lowest employee turnover in district through hands-on management style and management/personnel training. Assigned to Torrance store that increased in sales from $6.5 to $9 million--thi s store had undergone decreases in previous year-over-year sales. Generated 13% sales increase with significant reduction in inventory shrink at Fullerton store within a three-month period. 1996 to 2001 OFFICE DEPOT, Phoenix, AZ/Gardena, CA Store Manager Oversaw stores in Phoenix, Arizona and Gardena California ($12 million in annua l sales), with emphasis in customer service. Implemented plan-o-gram and managed inventory. Achievements
Immediately turned-around underperforming sales for Gardena store in accordance with sales plan and earned a significant bonus during the first year. Recognized as one of only two stores in Phoenix, Arizona that achieved a compar able sales increase annually through hiring practices for management personnel. Also attained higher than average employee retention levels. DENNIS E. BANKS Page Two EXPERIENCE HISTORY Continued: Additional Experience MONTGOMERY WARD, Fullerton/Riverside/Lynwood, CA and Mesa, AZ Store Manager Oversaw stores in Riverside and Fullerton, California and Mesa, Arizona generat ing $14 to $25 million in annual sales and up to 200 personnel at each location. Oversaw daily operations and administrative services with strong focus on custo mer service quality at Riverside, CA store, which generated $14 million in annua l sales with 165 employees. Managed seven department managers, as well as assist ant, personnel, display, maintenance and loss prevention managers. Implemented p lan-o-gram and managed inventory. Achievements Increased revenue from $14 to $15.5 million in less than twelve months in River side store that had experienced year-over-year sales decreases. Implemented improved operational processes, policies/procedures and merchandisi ng concepts to turnaround declining sales volume at Lynwood Store. Evaluated and restructured management staff and personnel. Reviewed and revised budgets. Esta blished and conducted training seminars. Improved the worst audit record achieving the best re-audit record in company h istory within six months (98% correction) through quality at Lynwood store. Reduced shrinkage from 4.87 to 1.3% while increasing average annual sales from $13 to $14 million at Lynwood store. Operating Manager Hired, trained and managed 100 personnel for Mesa, Arizona store. Oversaw disbursement control for all operating expenses including payroll, main tenance, utilities and supplies. Achievements Reduced operating costs 8% + through development of new personnel schedule. Served as Store Manager during last quarter of 1982, which generated the most p rofitable quarter in store history. District Merchandiser Directed merchandising for eight stores in Phoenix, Tucson, Arizona and Las Veg as, Nevada. Oversaw execution of advertising budget for seven departments. Controlled high turnover merchandise selection. Evaluated and selected promotio nal merchandise. Achievements Increased and maintained average gross profit in excess of 1.5% while improving inventory turnover in all departments. Merchandise Manager Managed in-store merchandising, inventory control and replenishment ordering to maximize turnover. Achievements Instrumental in increasing store volume growth to $16 million annually for Phoe nix, Arizona store. This was the only store in the region with pre-tax earnings
in excess of $1 million annually. Increased volume for Glendale, Arizona store from $7 to $8 million in year-over -year performance. Promoted rapidly from various positions including Department Manager, Inventory Control Manager and Sales Associate. EDUCATIONAL BACKGROUND ARIZONA STATE UNIVERSITY, Tempe, AZ B.S., Business Management, GPA: 3.8/4.0 PHOENIX COLLEGE, Phoenix, AZ A.A., Business Administration, GPA: 4.0 DENNIS E. BANKS 26022 S. Boxwood Drive Sun Lakes, AZ 85248 (480) 354-8077 [email protected]
RE: Retail Manager Position Presently, I am interested in the position of retail manager where my proven lea dership experience will be effectively utilized to drive profits and multi-unit operations, which included directing store openings and turnarounds. More speci fically, my areas of expertise included teambuilding, human resources, personnel recruiting/hiring/training, strategic planning, budgeting, forecasting and cust omer service. In addition, I obtained a Bachelor of Science degree in Business M anagement. As a Store Manager and Acting District Manager at Marshalls, I directed multiple stores, area managers and 50 employees during a corporate re-organization. Furt her, I was selected to open a new Anaheim Hills store after successfully turning around two store locations in California. I turned around a Fullerton, Californ ia store through leadership, training/coaching and customer service, which resul ted in generating a 13% sales increase with a reduction in shrinkage within a th ree-month period. The lowest employee turnover levels in the district were attai ned through hands-on management style and personnel training at the Fullerton st ore. Finally, sales were increased from $6.5 to $9 million during my assignment at the Torrance, California store. Throughout my career, I have a tions management combined with nfident that my experience and excellence established within demonstrated talent for team leadership and opera expertise in customer service management. I am co skills will enable me to build on the standard of your organization.
Attached is a copy of my rsum for your review. I am available to discuss my qual ifications in further detail. I will contact you soon to schedule a personal int erview at your convenience. Sincerely,
Dennis E. Banks Enclosure: Rsum
Immediately turned-around underperforming sales for Gardena store in accordance with sales plan and earned a significant bonus during the first year. Recognized as one of only two stores in Phoenix, Arizona that achieved a compar able sales increase annually through hiring practices for management personnel. Also attained higher than average employee retention levels. DENNIS E. BANKS Page Two EXPERIENCE HISTORY Continued: Additional Experience MONTGOMERY WARD, Fullerton/Riverside/Lynwood, CA and Mesa, AZ Store Manager Oversaw stores in Riverside and Fullerton, California and Mesa, Arizona generat ing $14 to $25 million in annual sales and up to 200 personnel at each location. Oversaw daily operations and administrative services with strong focus on custo mer service quality at Riverside, CA store, which generated $14 million in annua l sales with 165 employees. Managed seven department managers, as well as assist ant, personnel, display, maintenance and loss prevention managers. Implemented p lan-o-gram and managed inventory. Achievements Increased revenue from $14 to $15.5 million in less than twelve months in River side store that had experienced year-over-year sales decreases. Implemented improved operational processes, policies/procedures and merchandisi ng concepts to turnaround declining sales volume at Lynwood Store. Evaluated and restructured management staff and personnel. Reviewed and revised budgets. Esta blished and conducted training seminars. Improved the worst audit record achieving the best re-audit record in company h istory within six months (98% correction) through quality at Lynwood store. Reduced shrinkage from 4.87 to 1.3% while increasing average annual sales from $13 to $14 million at Lynwood store. Operating Manager Hired, trained and managed 100 personnel for Mesa, Arizona store. Oversaw disbursement control for all operating expenses including payroll, main tenance, utilities and supplies. Achievements Reduced operating costs 8% + through development of new personnel schedule. Served as Store Manager during last quarter of 1982, which generated the most p rofitable quarter in store history. District Merchandiser Directed merchandising for eight stores in Phoenix, Tucson, Arizona and Las Veg as, Nevada. Oversaw execution of advertising budget for seven departments. Controlled high turnover merchandise selection. Evaluated and selected promotio nal merchandise. Achievements Increased and maintained average gross profit in excess of 1.5% while improving inventory turnover in all departments. Merchandise Manager Managed in-store merchandising, inventory control and replenishment ordering to maximize turnover. Achievements Instrumental in increasing store volume growth to $16 million annually for Phoe nix, Arizona store. This was the only store in the region with pre-tax earnings
in excess of $1 million annually. Increased volume for Glendale, Arizona store from $7 to $8 million in year-over -year performance. Promoted rapidly from various positions including Department Manager, Inventory Control Manager and Sales Associate. EDUCATIONAL BACKGROUND ARIZONA STATE UNIVERSITY, Tempe, AZ B.S., Business Management, GPA: 3.8/4.0 PHOENIX COLLEGE, Phoenix, AZ A.A., Business Administration, GPA: 4.0 DENNIS E. BANKS 26022 S. Boxwood Drive Sun Lakes, AZ 85248 (480) 354-8077 [email protected]
RE: Retail Manager Position Presently, I am interested in the position of retail manager where my proven lea dership experience will be effectively utilized to drive profits and multi-unit operations, which included directing store openings and turnarounds. More speci fically, my areas of expertise included teambuilding, human resources, personnel recruiting/hiring/training, strategic planning, budgeting, forecasting and cust omer service. In addition, I obtained a Bachelor of Science degree in Business M anagement. As a Store Manager and Acting District Manager at Marshalls, I directed multiple stores, area managers and 50 employees during a corporate re-organization. Furt her, I was selected to open a new Anaheim Hills store after successfully turning around two store locations in California. I turned around a Fullerton, Californ ia store through leadership, training/coaching and customer service, which resul ted in generating a 13% sales increase with a reduction in shrinkage within a th ree-month period. The lowest employee turnover levels in the district were attai ned through hands-on management style and personnel training at the Fullerton st ore. Finally, sales were increased from $6.5 to $9 million during my assignment at the Torrance, California store. Throughout my career, I have a tions management combined with nfident that my experience and excellence established within demonstrated talent for team leadership and opera expertise in customer service management. I am co skills will enable me to build on the standard of your organization.
Attached is a copy of my rsum for your review. I am available to discuss my qual ifications in further detail. I will contact you soon to schedule a personal int erview at your convenience. Sincerely,
Dennis E. Banks Enclosure: Rsum
