CATHERINE M. HERSHKOWITZ 1363 N. Windsor Avenue Bay Shore, New York 11706 631-968-9778 / 516-708-7516
[email protected]
QUALIFICATIONS SUMMARY
Trustworthy and quality-oriented retail management professional with many years of comprehensive experience and an exceptionally strong track record of success directing store-wide operations, driving productivity, and ensuring customers re ceive outstanding service. Respected natural leader with proven hiring, training , and supervisory abilities. Strategic thinker who excels at implementing creati ve solutions to solve the most complex problems. Consummate professional who alw ays maintains the highest level of personal integrity and is driven to far excee d expectations. Friendly and positive team player with excellent communication and interpersonal skills Experience developing and implementing successful marketing and merchandising st rategies Commitment to advocating for and supporting employees in all manner of employee issues Adept at managing customer expectations while maximizing sales opportunities and revenues Detail-oriented with strong multi-tasking, time-management, and organizational a bilities
CORE COMPETENCIES
Customer Relations | Staffing and Hiring | Sales Management| Loss Prevention | T eam Building Inventory and Expense Control | Payroll | Staff Training & Development | Strateg ic Planning Visual Merchandising | Workplace Safety | Business Development | Customer Servic e
PROFESSIONAL EXPERIENCE
Masters Inc., West Hempstead, NY 6/75 - 2/10 Store Manager Directed daily store operations for this busy retail clothing store. Developed c omprehensive action plans to drive store profitability and provided strategic le adership to all store employees. Ensured all customers received outstanding cust omer service, generating repeat and referral business. Established attainable sa les goals, evaluated staff performance, and provided constructive coaching to ma ximize productivity. Organized the sales floor and designed appealing merchandis
ing displays to attract customers and promote sales. Assessed market trends and initiated appropriate price changes. Managed backroom operations and oversaw the stocking, rotation, maintenance, and transferring of inventory. Processed emplo yee payroll and oversaw daily store opening and closing. Assessed store staffing needs and recruited, interviewed, and hired a customer-o riented staff Trained and coached employees in utilizing effective customer service and sales techniques Reduced inventory shrinkage by establishing strict policies to prevent employee/ customer theft Significantly reduced merchandise shortages by maintaining meticulous merchandis ing records Increased profit margins by establishing and adhering to a cost-effective payrol l budget