Store Manager
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*Bryce Luna 17911 Kings Park Ln Houston, TX 77058 Phone: 832.231.6708 E-mail: [email protected]
Objectives Retail store manager with a career path in consumable hard and soft line product s. Track record of consistently meeting and exceeding customer expectations and company goals. Core competencies include customer relations, employee supervisio n, training, operations, sales promotions, and P&L accountability. Education Business Management (June 2007) * San Jacinto Community College
Experience Store Manager (August 2007 -Present) The Vitamin Shoppe (Pearland, TX) Expertly performed duties of small-box retail store with 5 employees. Maintained high expectations for employee development through coaching, mentorin g and developmental feedback. Maintained successful reciprocal marketing partners within locations immediate a rea. Maintained high inventory accuracy throughout each reporting quarter. Consistent positive customer reviews submitted to customer service department. Responsible for discovery and recruitment of top talent for employment.
Store Manager (November 2003 -May 2007) Blockbuster Video (Texas City, TX) Performed the essential duties of small-box retail store with 7 employees. Maintained perfect mystery shopper scores during employment.
Consistently increased membership sales each quarter. Increased total net revenue by 115% in six months Established sales expectations with each employee. Maintained zero turn-over rate for one year. Provided coaching, mentoring and feedback structured to individuals unique learn ing style.
Objectives Retail store manager with a career path in consumable hard and soft line product s. Track record of consistently meeting and exceeding customer expectations and company goals. Core competencies include customer relations, employee supervisio n, training, operations, sales promotions, and P&L accountability. Education Business Management (June 2007) * San Jacinto Community College
Experience Store Manager (August 2007 -Present) The Vitamin Shoppe (Pearland, TX) Expertly performed duties of small-box retail store with 5 employees. Maintained high expectations for employee development through coaching, mentorin g and developmental feedback. Maintained successful reciprocal marketing partners within locations immediate a rea. Maintained high inventory accuracy throughout each reporting quarter. Consistent positive customer reviews submitted to customer service department. Responsible for discovery and recruitment of top talent for employment.
Store Manager (November 2003 -May 2007) Blockbuster Video (Texas City, TX) Performed the essential duties of small-box retail store with 7 employees. Maintained perfect mystery shopper scores during employment.
Consistently increased membership sales each quarter. Increased total net revenue by 115% in six months Established sales expectations with each employee. Maintained zero turn-over rate for one year. Provided coaching, mentoring and feedback structured to individuals unique learn ing style.
