STORE MANAGER
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FERNANDO ELGUERA ________________________________________ 461 Lakeside Circle,, Weston, FL 33326, Home 954-591-2058, [email protected] PROFESSIONAL HIGHLIGHTS Organized, hard-working, disciplined, persistent, and results-oriented, Retail M anager with over 19 years of experience in the retail industry .A proven record of fast-track promotion trough a series of increasingly responsible positions wi th some of nation's largest retail corporations. Engineered and maintained stock and inventory levels o eliminate outages, as well as reducing shrinkage through better controls. Skilled in forecasting and analyzing competitive strategies, s ales trends and financial results. Extensive interaction and problem solving wit h individuals of diverse backgrounds and cultures. Trilingual in English, Spanis h and German. Proficient with cutting-edge Strategic Inventory Management System (SIMS) and S.A.P (System Application and Products in Data Processing) * Retail Store Operations * Personnel Development * Sales Marketing/Research * Customer Service * Loss Prevention * Competitive Analysis * Inventory Cost Control * Financial Reporting * M erchandising * Management Supervision * Technical Knowledge * Budgeting/For ecasting * Training/Scheduling/Payroll * Sales Trend Analysis * Gross P rofit Increases PROFESSIONAL EXPERIENCE OfficeMax * Davie Florida* P.Pines 2003 to 2010 Store Manager In July 2006 took over a $3'000,000 a year in sales store under a severe economi c recession and company realignment. Accomplished to keep the store profitable a nd controlled payroll expenses and increased productivity. Outperformed more tha n 23 stores in selling behaviors. Supervised up to 40 employees. Responsible for the execution of strategic and tactical operational plans,initia tives,and processes within the assigned store, for analyzing financial data and implementing strategies and tactics to meet or exceed projected results. A prove n ability to obtain high performance levels from employees while maintaining a p leasant working atmosphere. Implement E-verify Internet-based system operated b y the Department of Homeland Security(DHS) in partnership with Social Security, * Exceed and was acknowledge for delivering the highest level of customer servic e in the Miami-Ft.Lauderdale market at a rate of 110% on the Mystery shopper vi sit. * Clearly articulate the company vision to inspire store leadership and associat es to do their best work. OfficeMax at Davie was #1 in selling protections plans for electronics consistently for 12 months. * Ensure that all associates are provided with merchandise information and effec tive salesmanship techniques. * Manage store conditions to ensure compliance with corporate strategies and direct all aspects of implementation of programs that will improve the effective ness of the store team to deliver expected results. * Focus on excellence in execution of merchandising standards. Managed all store operations to provide customers with safe and satisfying shopp ing environment. * Analyze and interpret store financial data and develop and implement strategie s that consistently deliver expected results. * Develop workforce-planning strategies for the store to fulfill present and fut ure staffing * Coach store leadership and associates to deliver an outstanding and consistent customer experience in compliance with the company strategies.
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Prepare and deliver performance management activities for store associates, including the semiannual and annual performance review process, coaching and corrective actions for store assoc iates. OfficeMax Davie, Florida 2003 to 2006 Logistic Manager Open one of the first prototype Advantage Store format in 2006. Helped to turn around an unprofitable store at Sawgrass Mall (2003-2006) in wis h to prior Logistic managers were unsuccessful. Having three great inventories i n 2004,and the best inventory results for 2005 and 2006. Responsible for front end store and cash management, open and closed the store .In charge of total Store Merchandising Plan. * Surpass company goal in shrinkage ratio for more than 100% * Rated best store in the east coast of Florida, for store presentation by actua l Regional Manager and DM * Holding the number one spot in the nation for best inventory results and shrin k control. * Getting the store out of Tagetmax (store in the red) to a bonus store. * Interviewed and evaluated job applicants. * Increased staff productivity and technical ability through effective traini ng. * Conduct weekly staff meetings * Earned respect with proven ability to obtain high performance levels from a ssociates while maintaining a pleasant working atmosphere. Walgreens * Davie, Florida 1993 to 2002 Store Manager Store Manager- University Drive, Miramar (13,353 sq. ft., including pharmacy, ph oto lab, camera/electronics, and liquor store, with total store volume of approx imately $550,000/mo, of which 60% is pharmacy revenue.) 1999-2002 Promoted through a series of increasingly responsible positions, to present posi tion of Store Manager. Challenged to turn around an unprofitable store in which 3 prior managers were u nsuccessful in reducing shrinkage, increasing profits and customer retention, an d cleaning and organizing this store catering to a large ethnic customer base. C ontrol an operating budget of approximately $40,000/mo. and a purchasing budget of approximately $310,000/mo. Plan and execute corporate and district goals. * Contribute to store profitability by researching neighborhood/customer needs a nd implementing the right merchandise mix of high gross profit items. * Interview, hire, train, schedule, terminate, evaluate and supervise 35-40 full and part-time personnel, from clerical staff to department managers. * Implement store policies and procedures. * Design spreadsheets and prepare various sales and product reports. * Increased store sales 10% and gross profit 3% over previous year. * 1 store in cosmetics sales out of 30 stores - October 2001 * Retained 100% of full-time employees hired to date. Walgreens, Hollywood,Florida 1998 to 1999 Executive Assistant Manager Walgreens,Miami,Florida 1997 to Executive Assistant Manager Walgreens Bonaventure, Florida Manager Trainee Walgreens Miramar, Florida 1993 Xtra Food Supermarket Hialeah, Night Manager
1998 1996 to 1997 to 1996 Florida 1992 to 1993
(24/7 food and drug superstore with approximately 100,000 sq. ft. and store volu me of $1 million+/mo.) Night Manager.- Controlled nightly operations and supervised 20-30 employees. Fisher Island Supermarket Miami, Florida 1989 to 1992 Market Supervisor After to relocation to South Florida, hired as dishwasher and consecutively prom oted to positions of Mini-market Clerk, Deli Clerk, Deli Supervisor, Market Assi stant Supervisor to final position as Market Supervisor. Catered to an affluent, discriminating, high-profile clientele. Employee of the Month March 1992. EDUCATION Lima-University Lima, Peru 1986 BACHELLOR OF BUSINESS ADMINISTRATION, Marketing Major ADDITIONAL SKILLS * Industrial Engineering, Lima University, 6 semesters. * Walgreens-Applied Drugstores Manager Course. * Certified Pharmacy Technician. * Walgreens Excel program 1,2,3,4(self-study management program). * Basic computer Maintenance and Repair, Nova Community School. * Knowledge of Power Point ,Excel, Microsoft Word. * Basic Knowledge of wireless networking.
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Prepare and deliver performance management activities for store associates, including the semiannual and annual performance review process, coaching and corrective actions for store assoc iates. OfficeMax Davie, Florida 2003 to 2006 Logistic Manager Open one of the first prototype Advantage Store format in 2006. Helped to turn around an unprofitable store at Sawgrass Mall (2003-2006) in wis h to prior Logistic managers were unsuccessful. Having three great inventories i n 2004,and the best inventory results for 2005 and 2006. Responsible for front end store and cash management, open and closed the store .In charge of total Store Merchandising Plan. * Surpass company goal in shrinkage ratio for more than 100% * Rated best store in the east coast of Florida, for store presentation by actua l Regional Manager and DM * Holding the number one spot in the nation for best inventory results and shrin k control. * Getting the store out of Tagetmax (store in the red) to a bonus store. * Interviewed and evaluated job applicants. * Increased staff productivity and technical ability through effective traini ng. * Conduct weekly staff meetings * Earned respect with proven ability to obtain high performance levels from a ssociates while maintaining a pleasant working atmosphere. Walgreens * Davie, Florida 1993 to 2002 Store Manager Store Manager- University Drive, Miramar (13,353 sq. ft., including pharmacy, ph oto lab, camera/electronics, and liquor store, with total store volume of approx imately $550,000/mo, of which 60% is pharmacy revenue.) 1999-2002 Promoted through a series of increasingly responsible positions, to present posi tion of Store Manager. Challenged to turn around an unprofitable store in which 3 prior managers were u nsuccessful in reducing shrinkage, increasing profits and customer retention, an d cleaning and organizing this store catering to a large ethnic customer base. C ontrol an operating budget of approximately $40,000/mo. and a purchasing budget of approximately $310,000/mo. Plan and execute corporate and district goals. * Contribute to store profitability by researching neighborhood/customer needs a nd implementing the right merchandise mix of high gross profit items. * Interview, hire, train, schedule, terminate, evaluate and supervise 35-40 full and part-time personnel, from clerical staff to department managers. * Implement store policies and procedures. * Design spreadsheets and prepare various sales and product reports. * Increased store sales 10% and gross profit 3% over previous year. * 1 store in cosmetics sales out of 30 stores - October 2001 * Retained 100% of full-time employees hired to date. Walgreens, Hollywood,Florida 1998 to 1999 Executive Assistant Manager Walgreens,Miami,Florida 1997 to Executive Assistant Manager Walgreens Bonaventure, Florida Manager Trainee Walgreens Miramar, Florida 1993 Xtra Food Supermarket Hialeah, Night Manager
1998 1996 to 1997 to 1996 Florida 1992 to 1993
(24/7 food and drug superstore with approximately 100,000 sq. ft. and store volu me of $1 million+/mo.) Night Manager.- Controlled nightly operations and supervised 20-30 employees. Fisher Island Supermarket Miami, Florida 1989 to 1992 Market Supervisor After to relocation to South Florida, hired as dishwasher and consecutively prom oted to positions of Mini-market Clerk, Deli Clerk, Deli Supervisor, Market Assi stant Supervisor to final position as Market Supervisor. Catered to an affluent, discriminating, high-profile clientele. Employee of the Month March 1992. EDUCATION Lima-University Lima, Peru 1986 BACHELLOR OF BUSINESS ADMINISTRATION, Marketing Major ADDITIONAL SKILLS * Industrial Engineering, Lima University, 6 semesters. * Walgreens-Applied Drugstores Manager Course. * Certified Pharmacy Technician. * Walgreens Excel program 1,2,3,4(self-study management program). * Basic computer Maintenance and Repair, Nova Community School. * Knowledge of Power Point ,Excel, Microsoft Word. * Basic Knowledge of wireless networking.
