Store Manager
Content
JAMES S. KEENE 482 BROAD AVENUE SOUTH NAPLES, FLORIDA 34102 PHONE: 941-914-6305 a EMAIL: [email protected]
OBJECTIVE A challenging, long-term position in retail management which will utilize my mer chandising, staff development, team leadership, and sales building skills. PROFILE Excellent communication and organizational abilities, proactive in staff trainin g and motivation. Outstanding record of consistency in district-leading sales fo r a major nationwide retailer. Outstanding customer service and problem resoluti on skills a" diplomatic in dealing with difficult customers, channeling energies in a positive direction. Able to effectively manage multiple projects simultane ously in a fast-paced environment. Adept at effectively communicating customer n eeds to various departments and staff. PROFESSIONAL HISTORY Saks Fifth Avenue, Waterside Shops, Naples, FL Assistant General Manager Merchandising a Constant communication with merchants through conference calls, emails and vis its to New York buying office to ensure store has appropriate mix of merchandise to grow business, drive sales and impress customers. a Directly responsible for merchandising standards, merchandise placement and fl ow of inventory from stock rooms. a Selected as one of only 3 AGMM to be part of task force to improve communicati on between the stores and buying office. a Daily on the sales floor coaching with managers and sales staff to improve cus tomer service, selling techniques and new accounts. a Achieved spring sales plans in all areas, improved people sales results, gross margin and profit. a Marketing through community outreach, charity events, social networking and in store events. NEIMAN MARCUS, INTERNATIONAL PLAZA, TAMPA, FL Menas Department Manager, October 2007 a" 2008 * Consistently achieved sales plan monthly, ranking number 2 corporately to plan . * Currently have the highest percent increase of store and increased store penet ration by 1.9 % over last year. * Improved corporate ranking of department from the 29th position to the 25th DILLARD'S DEPARTMENT STORE, DIVISIONAL OFFICES, ST. PETERSBURG, FL Store Manager, October 1994 a" August 2007 * Hire, train, schedule, and coach a team of 150 store associates and eight mana gers in merchandising, inventory counts, customer service, and sales technique * Set department sales targets and coach staff in achieving goals * Identify key personnel for advancement into positions of higher responsibility and mentor new managers * Oversee sales, ordering, inventory control, and vendor base relationships * Led two stores (Gainesville and Sarasota) to record performance * Promoted to Dillardas Wellington Green in November 2006 to increase sales and profit to plan; built store revenues to $26M in annual sales volume * Dispatched to improve operations, cost management, and profits at three locati ons; selected to open International Mall, the largest Dillardas in the southeast * Chosen by executive management to develop a ten-week internship program for so utheast stores
* Consistently advanced (eight promotions in 12 years) due to reliability, leade rship skills, sales building ability, and results EDUCATION A.A., Pasco Hernanado Community Collage, Brooksville, FL: 1992 Southeast Center for Photographic Studies, Daytona Beach, FL: 1995
OBJECTIVE A challenging, long-term position in retail management which will utilize my mer chandising, staff development, team leadership, and sales building skills. PROFILE Excellent communication and organizational abilities, proactive in staff trainin g and motivation. Outstanding record of consistency in district-leading sales fo r a major nationwide retailer. Outstanding customer service and problem resoluti on skills a" diplomatic in dealing with difficult customers, channeling energies in a positive direction. Able to effectively manage multiple projects simultane ously in a fast-paced environment. Adept at effectively communicating customer n eeds to various departments and staff. PROFESSIONAL HISTORY Saks Fifth Avenue, Waterside Shops, Naples, FL Assistant General Manager Merchandising a Constant communication with merchants through conference calls, emails and vis its to New York buying office to ensure store has appropriate mix of merchandise to grow business, drive sales and impress customers. a Directly responsible for merchandising standards, merchandise placement and fl ow of inventory from stock rooms. a Selected as one of only 3 AGMM to be part of task force to improve communicati on between the stores and buying office. a Daily on the sales floor coaching with managers and sales staff to improve cus tomer service, selling techniques and new accounts. a Achieved spring sales plans in all areas, improved people sales results, gross margin and profit. a Marketing through community outreach, charity events, social networking and in store events. NEIMAN MARCUS, INTERNATIONAL PLAZA, TAMPA, FL Menas Department Manager, October 2007 a" 2008 * Consistently achieved sales plan monthly, ranking number 2 corporately to plan . * Currently have the highest percent increase of store and increased store penet ration by 1.9 % over last year. * Improved corporate ranking of department from the 29th position to the 25th DILLARD'S DEPARTMENT STORE, DIVISIONAL OFFICES, ST. PETERSBURG, FL Store Manager, October 1994 a" August 2007 * Hire, train, schedule, and coach a team of 150 store associates and eight mana gers in merchandising, inventory counts, customer service, and sales technique * Set department sales targets and coach staff in achieving goals * Identify key personnel for advancement into positions of higher responsibility and mentor new managers * Oversee sales, ordering, inventory control, and vendor base relationships * Led two stores (Gainesville and Sarasota) to record performance * Promoted to Dillardas Wellington Green in November 2006 to increase sales and profit to plan; built store revenues to $26M in annual sales volume * Dispatched to improve operations, cost management, and profits at three locati ons; selected to open International Mall, the largest Dillardas in the southeast * Chosen by executive management to develop a ten-week internship program for so utheast stores
* Consistently advanced (eight promotions in 12 years) due to reliability, leade rship skills, sales building ability, and results EDUCATION A.A., Pasco Hernanado Community Collage, Brooksville, FL: 1992 Southeast Center for Photographic Studies, Daytona Beach, FL: 1995
