StormWatch UserGuide

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®

Diagnostic Suite for SURFboard Cable Modems

StormWatch II
Installation Sheet 494600-001
®

The Motorola StormWatch ΙΙ diagnostic and troubleshooting software builds on the functionality
offered in StormWatch 1.0 but adds many new features. Among the new features is the ability to:
!

Query and SURFboard products based on MAC ID in addition to IP address

!

Support for querying ranges or lists of cable modems and gateways

!

Pre-configuration (and encrypting) Simple Network Management Protocol (SNMP) Community
Strings

!

Firmware update support

The StormWatch ΙΙ software runs under Microsoft Windows 95, Windows 98, Windows 2000,

Windows Me, Windows XP , and Linux Kernel 2.2 and higher.
The StormWatch ΙΙ software enables you to:
!

To view basic SURFboard cable modem hardware and software operational data, system status,
and operating statistics, see Operational Data tab.

!

To perform advanced troubleshooting, see Downstream Data, Upstream Data, Stats, or
Utilization tab.

!

To ping the default gateway, subscriber computer, cable modem, or query for devices, see
Network Utility tab.

!

To change the channel configuration or telco return parameters, see Configure tab.

!

To view the event log, see Log tab.

!

To set polling parameters, community strings, IP addresses, SNMP timeout, or reset the cable
modem, choose a command from the Actions menu.

Getting Started
The StormWatch ΙΙ software can be run directly from its CD-ROM or installed on your computer.
Follow the first two steps below and then go to the instructions describing your preferred installation:
!

Run StormWatch ΙΙ directly from CD-ROM, see topic below,
or

!

Install StormWatch ΙΙ on your computer on page 4.

1 Turn on the PC.
2 Verify that the cable modem is installed and configured as described in the SURFboard Cable

Modem or Wireless Gateway User Guide or Installation Manual.

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Running StormWatch ΙΙ Directly from the CD-ROM
Follow the procedure for your operating system:
!

Windows, see page 2

!

Linux, see page 3

Running StormWatch ΙΙ from CD-ROM under Windows
1 Insert the StormWatch ΙΙ CD-ROM into your CD-ROM drive. If StormWatch has been customized

to run on your system, the stormwatch.ini file may be located on a floppy disk. Be sure that this
disk is inserted prior to launching StormWatch.

2 Click Run from CD.

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3 Navigate to and select the stormwatch.ini file stored on your computer.

When running StormWatch ΙΙ on a computer connected directly to a cable modem, use the default
IP address, 192.168.100.1.
4 Enter the IP address and click OK. After the StormWatch ΙΙ main menu is displayed, go to page 8

to set the SNMP community strings for your cable system.

Running StormWatch ΙΙ from CD-ROM under Linux
1 Insert the StormWatch ΙΙ CD-ROM into your CD-ROM drive.
2 Note that on some Linux systems CD-ROMs are not automatically mounted when inserted into

the drive. If your system requires you to manually mount CD-ROMs, do so before going to step 3.
To manually mount a DC ROM under Linux, first become a super user and then
type mount –ro /dev/cdrom /cdrom (the mount point may vary, some systems use /mount).
3 On a terminal window, change to the directory where the CD is mounted and then change to

directory Linux.
4 Type StormWatch_II.

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5 Navigate to and select the stormwatch.ini file stored on your computer. If StormWatch has been

customized to run on your system, the stormwatch.ini file may be located on a floppy disk. Be
sure that this disk is inserted prior to launching StormWatch.

The default SURFboard IP address is 192.168.100.1. When running StormWatch ΙΙ on a
computer connected directly to a cable modem, use the default IP address.
6 Enter the IP address and click OK. After the StormWatch ΙΙ main menu is displayed, go to page 8

to set the SNMP community strings for your cable system.

Installing StormWatch ΙΙ on Your Computer
For Windows:
1 Insert the StormWatch ΙΙ CD-ROM into your CD-ROM drive.

2 Click Install and go to step 9 on page 7.

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For Linux:
1 Insert the StormWatch ΙΙ CD-ROM into your CD-ROM drive.
2 On a terminal window change to the directory where the CD is mounted. Note that on some Linux

systems CD-ROMs are not automatically mounted when inserted into the drive. If your system
requires you to manually mount CD-ROMs, do so before going to step 3. To manually mount a
DC ROM under Linux, first become a super user and then type mount –ro /dev/cdrom /cdrom
(the mount point may vary, some systems use /mount).
3 Change to the directory Linux and type storm2_0.bin. The following screen is displayed:

4 Click Next. The License Agreement window is displayed.

5 Click on “I accept the terms of the license agreement” and then click Next to continue.

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6 Select the installation location for StormWatch II by entering it in the installation folder.

7 Click the button where you want the StormWatch II shortcut (link) to be copied and click Next. If

StormWatch is to be available for all users, be sure to select Other and enter a directory that is
globally accessible (for example, /usr/local/bin). If you are the only user of StormWatch II you
should choose to have the shortcut (link) placed in your home directory. Click Next to continue.

The Pre-Installation Summary window is displayed.
8 After verifying that the settings are accurate, click Install to begin the installation.

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9 The installation meter window is displayed while the program is installed.

10 When the installation is complete you will see the following window:

11 Click Done. The Installation is now complete.

Using StormWatch II
To display information about a field, move the mouse pointer on to the field. The field definition for
CM Serial Number is shown in the example below:

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Setting SNMP Community Strings
SNMP community strings authenticate access to cable modem MIB objects and function as passwords to limit
access. Before you can access a cable modem, the community string issued from StormWatch ΙΙ diagnostics
must match those of the cable modem in the cable system.
1 From the Actions menu, choose Set community strings to display the Read and Read-Write

choices. The Read string is adequate for all tabs except the Configure tab.
The SNMP community strings may be pre-configured using a customized stormwatch.ini file
located either on the CD-ROM or on a separate floppy disk. To be sure, look at the input box that
appears after selecting Read or Read-Write. If asterisks (*****) are in the box, the community
strings are already set. Do not overwrite these or delete them or you will not be able to contact
and query the cable modem. If this should occur, stop and restart StormWatch to restore the preconfigured community strings.

2 Select Read or Read-Write.

The Read-Write access community string must be set correctly (matching the MSO) for settings
under the Configure window to function properly.
3 Type the SNMP community string and click OK.

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Operational Data Tab
Operational Information Sub-Tab
Provides information for the cable modem such as its:
!

Serial number

!

Ethernet and hybrid fiber-coax (HFC) Media Access Control (MAC) and Internet Protocol (IP)
addresses

!

Software (firmware) and hardware versions

Operational Status Sub-Tab
Provides the cable modem upstream and downstream connectivity state, channel frequency centers,
signal-to-noise ratio (SNR), power level, and Dynamic Host Configuration Protocol (DHCP) and
standby status.
Displays the DHCP, time-of-day (ToD), and Trivial File Transfer Protocol (TFTP) server IP addresses and the
cable modem configuration filename.

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Operational Statistics Sub-Tab
Provides the cable modem model and the last time it was restarted using a soft or hard reset. The
Modem Status lights indicate:
Red (top)

Failure to register; click the Log tab to check the event log

Yellow (middle)

Startup in progress; attempting to synchronize

Green (bottom)

Operational (on-line)

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Downstream Data Tab
Downstream Mod. Characteristics Sub-Tab
Provides downstream RF modulation data. signal-to-noise ratio (SNR) and total downstream power
level are reported along with frequency and modulation type.

Downstream Connection Sub-Tab
Provides the downstream signal, IP configuration status, and the Max CPE (the maximum number of
computers that can connect to the cable modem, set in the cable modem configuration file).

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Upstream Data Tab
Upstream Mod. Characteristics Sub-Tab
Provides upstream RF modulation data. Transmit Power level, frequency and symbol rate are
reported.

Upstream Connection Sub-Tab
Provides the upstream signal status and (Max)imum Data Rate (the maximum guaranteed upstream
bandwidth, in bits per second (bps)). DOCSIS 1.0 does not guarantee minimums.

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Interface Stats Tab
Displays statistics for data sent over the Ethernet, USB, HFC upstream, or HFC downstream
interface.

Utilization Tab
Provides graphical meters showing the percentage of maximum bandwidth used for the upstream
and downstream channels.

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Network Utilities Tab
Ping Sub-Tab
To ping a device:
1 Click the Network Utilities tab.
2 Click the Ping sub-tab.
3 Choose one of the following in the Select destination to ping field:
Default Gateway

Internet gateway IP address

Get PCs IP Address

Computer IP address

Default App IP

Cable modem IP address

Or
Type the IP address in the Enter IP to ping field.
4 Click the Ping button.

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Query Sub-Tab
Enables you to query for devices by MAC or IP address. You can query for a single address, multiple
addresses, or a range of addresses.
To query:
1 Click the Network Utility tab.
2 Click the Query sub-tab.

Click the IP Address or MAC Address radio button to decide what to Query By.

3 Click the Single Address, Address Range, or List of Addresses radio button to choose the

Query Type.
4 For a single address, type the IP or MAC address in the Address field.

For a range of address, type starting and ending IP addresses in the Starting Address and
Ending Address fields, respectively. It provides the ability to query Cable Modems individually, by
IP address ranges, or by lists of MAC IDs or IP addresses.
5 Click the Query button to display the results.

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Configure Tab
This tab only applies to Motorola SURFboard cable modems.

Channel Parameters Sub-Tab
Displays the cable modem channel configuration, which you can change for expansion and growth.
The fields with a down-arrow provide a list of items to select.
These settings should be used with caution. Certain changes may cause the cable modem to take much longer
to register or, in some cases, not register at all.

The Channel Parameters fields are:
Downstream Frequency
(0 to 86000…)

Sets the downstream channel frequency (0 to 860 MHz)

Upstream Channel ID
(0 to 255)

Sets the upstream channel ID (0 to 255)

Frequency Plan

Sets the frequency plan type – 0 for North America, 1 for Europe, or 2
for Japan.

Enable Scan Limit

If set to YES, the Upper Scan Limit and Lower Scan Limit are
enabled and must contain a value.

Upper Scan Limit

Sets the upper scan limit (88 to 860 MHz)

Lower Scan Limit

Sets the lower scan limit (88 to 760 MHz)

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Telco Return Sub-Tab
Enables you to view or change telco return parameters. If the telco return is not connected, all fields on this
window appear grayed out. Telco return is available on some Motorola model “D” cable modems such as
SB2100D, and SB3100D.

The Telco Return fields are:
Telco Return Mode

Sets the return mode — Telco Return or Two-Way.

Enter Username

Enter a user name for the telco return login.

Enter Password

Enter a password for the telco return login.

Enter Phone Number 1
Enter Phone Number 2
Enter Phone Number 3

These fields set the first, second, and third phone number, respectively, that
the cable modem dials to establish the telco return connection.

Connection Threshold

Sets the telco return modem to the number of redials when attempting
connection.

Modem Timeout

Sets how long the internal cable modem connection can remain inactive
before timing out.

Demand Dial Time

Tracks the inactive time of the telco return modem before it times out. This
field can be set to Disable or a time in seconds.

Manual Dial Mode

Select Auto Dial or Manual Dial.

Saving Configuration Changes
To save your configuration changes (Channel Parameters or Telco Return), click Save. A window
prompts you to:
!

Reboot the cable modem immediately for the new settings to take effect

!

Choose to be reminded later

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Log Tab
The event log is generated during startup and operation. Refer to your SURFboard Installation
Manual for more information.

Actions Menu
Use the Actions menu to control the modem and StormWatch ΙΙ software.

The Actions menu provides the following commands:
Refresh

Updates cable modem data

Reset to factory defaults

Resets the SURFboard parameters to the factory defaults (not
supported on SB21XX family cable modems)

Reset Modem

Reboots the cable modem

Set polling interval

Sets the polling (refreshing a screen) frequency (3 to 60 seconds)

StormWatch II

Diagnostic Suite for SURFboard Cable Modems

Set community strings

19

Sets the community string for online access when the SNMP MIB
objects are loaded to the cable modem — Read or Read-Write.
The SNMP community strings may have been pre-configured using a
customized stormwatch.ini file located either on the CD-ROM or on a
separate floppy disk. To be sure, look at the input box that appears after
selecting Read or Read-Write. If there are asterisks (****) in the box, the
community strings are already set. Do not overwrite these or delete
them or you will not be able to contact and query the cable modem. If
this should occur, stop and restart StormWatch to restore the
pre-configured community strings.

When Read is selected, a window displays to enter the community
string:

The write access community string must be set correctly (matching the
MSO) for settings under the Configure window to function properly.

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Set IP Address

Sets the cable modem IP address:
Choose Default (192.168.100.1) to use the default IP address:

Choose Specify IP to display a window to enter the IP address:

Set SNMP timeout

Displays a window that enables you to set the SNMP timeout in
seconds:

Restart polling

If polling is interrupted or stopped, restarts polling

Stop polling

Turns polling off

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SOFTWARE LICENSE AGREEMENT
Please carefully read this legal agreement regarding your use of the enclosed Licensed Program. Upon installing the Licensed
Program contained herein you are accepting this agreement and agree that you abide by it. IF YOU ARE NOT WILLING TO
ACCEPT THE TERMS OF THIS LICENSE AGREEMENT, (A) DO NOT INSTALL THIS LICENSED PROGRAM AND (B)
RETURN THE MEDIA ON WHICH THIS LICENSED PROGRAM IS PROVIDED (INCLUDING ALL PACKAGING AND ANY
RELATED MATERIALS) TO LICENSOR WITHIN FIVE (5) DAYS OF RECEIPT. This license agreement is your proof of
license.
Definitions:
“Licensed Program” means the proprietary DOCSIS cable modem diagnostic software furnished by General Instrument Corporation,
doing business as the Broadband Communications Sector of Motorola, Inc. ("Licensor") to Licensee hereunder; it may include software
licensed by Licensor from third parties.
“Licensed Use” means running and/or executing any portion of the Licensed Program for the exclusive purpose of diagnosing performance
of Licensor’s DOCSIS cable modem products.
“Designated Equipment” means a computer or workstation that has the configuration, capacity, operating software and requisite
applications prescribed in the Documentation (if any) as necessary or desirable for the Licensed Program’s operation.
“Designated Site” means the specific address of Licensee’s facility described in any written agreement between the parties relating to the
license of the Licensed Program or, if none, Licensee’s facility at which the Licensed Program is initially installed or used by Licensee on
the Designated Equipment.
“Documentation” means all documentation technical information, notes, drawings, manuals and related materials that Licensor provides
to Licensee relating to the License Program, tangible or intangible, and any updated, improved or modified version(s) of such materials, in
published written material, on magnetic media or communicated by electronic means, including that which might be or will become
protected by patent, copyright, trade secret, trademark or any other legal theory.
“Term” means the term identified in any written agreement between the parties relating to the license of the Licensed Program or, if none, the
period of time commencing on the date of delivery of the Licensed Program and Documentation to Licensee and ending on the date as
determined under the Paragraph of this License entitled “Term and Termination”.
License: Licensor hereby grants to Licensee a non-exclusive, revocable, non-transferable license to use, and to permit Licensee’s employees
(the "Users") to use, the object code of the Licensed Program provided herewith for the Licensed Purpose at the Designated Site only on or in
connection with the Designated Equipment, subject to the terms and conditions of this License and any other Documentation provided by
Licensor with the Licensed Program. No rights are granted under this License other than as expressly stated herein.
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might be or will become protected by patent, copyright, trade secret, trademark or any other legal theory, shall remain exclusively with
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Licensee from Licensor. This paragraph shall not be interpreted to include any obligation on the part of Licensor to provide updates,

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Diagnostic Suite for SURFboard Cable Modems

upgrades or field support for the Licensed Program. Newer versions of the Licensed Program may require additional license fees and/or
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of use of the Licensed Program or Documentation, and Licensee has not remedied this failure to the reasonable satisfaction of Licensor
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otherwise be entitled.

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Governing Law/Jurisdiction: The validity, construction and performance of this Agreement and the transactions to which it relates
shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles and excluding the
provisions of the United Nations Convention on Contracts for the International Sale of Goods, concluded at Vienna, on April 11th 1980, as
amended and as may be amended further from time to time. All actions and claims arising under this Agreement shall be subject to the
exclusive jurisdiction of the United States District Court for the Eastern District of Pennsylvania or the Court of Common Pleas in and for
Montgomery County, Pennsylvania, as Licensor may select. Licensee agrees that in any action brought by Licensor in either such court,
Licensee shall not challenge such action on jurisdictional grounds. Nothing herein shall be construed as limiting Licensor's right to
maintain an action, claim or legal proceeding, or to enforce any judgment, in a court of any jurisdiction in which Licensee or any assets of
Licensee may be located and Licensee hereby agrees to submit to the jurisdiction of such courts.
Complete Agreement: This License constitutes the entire understanding between the parties relating to the subject matter hereof. No
modification or amendment of same shall be effective unless in writing and signed by duly authorized representatives of both of the parties
hereto, or Licensor notifies Licensee of a modification or amendment and Licensee manifests its assent by continued use of the Licensed
Program and Documentation subsequent to such notice.
Miscellaneous: This License shall be binding on and inure to the benefit of the respective successors, permitted assigns, and legal
representatives of the parties. If any provision of this License is adjudicated to be invalid or unenforceable by a court of competent
jurisdiction, such invalidity or unenforceability shall not affect any other provision of this License that can be given effect without the
invalid or unenforceable provision or application, and to this end, the provisions of this License shall be severable. No waiver or forbearance
by a party of any violations or non-performance by the other party of any of its obligations, contracts, or covenants hereunder shall be
deemed to be a waiver or forbearance of any subsequent violation or non-performance of the same or any other covenant, contract or
obligation. Licensee shall pay all sales, use, value added or other taxes, federal, state, foreign, local or otherwise, however designated, which
are levied or imposed by reason of the transaction contemplated by this License (with the exception of any income tax on Licensor). All
provisions relating to confidentiality, limitations of liability and warranties, indemnification, injunctive relief, governing law, and survival
shall survive termination of the license.

StormWatch II

MOTOROLA and the Stylized M Logo are registered in the US Patent & Trademark Office. SURFboard is a registered
trademark and StormWatch is a trademark of Motorola, Inc. Linux is a registered trademark of Linus Torvalds. All other
product or service names are the property of their respective owners. © Motorola, Inc. 2003
494600-001
02/03

All rights reserved.
No part of the contents of this manual may be reproduced or transmitted in any form or by any means without the
written permission of the publisher.
MGBI

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