Support Email Templates

Published on April 2017 | Categories: Documents | Downloads: 27 | Comments: 0 | Views: 208
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Initial Response Hello [Customer Name] Thank you for contacting Aris Global Customer Support. My name is Ashish. Commitment statement Commitment statement- (Use either one from the ones listed below) 1. 2. 3. 4. I assure you that your issue will be resolved to your satisfaction I assure you that your question will be answered to your satisfaction I will work with you till the issue is resolved completely I will work with you to ensure that your issue is resolved in a timely manner

As I understand you are facing difficulties (issue Description)

Feel free to get back to us should you have any further questions. I will leave this case open till you confirm resolution. I look forward to your response. Regards, [STANDARD EMAIL SIGNATURE]

Follow Up E-mails or E-mails when Solution is provided. I appreciate your co-operation with this case. This is a follow-up email about the case which is been reported to us earlier today Here below are the steps to troubleshoot the issue. STEPS .......... I will leave this SR# open till you confirm resolution.

Please let us know if this resolves the issue (OR) Please let us know if this answers your queries. Feel free to get back to us should you have any further questions. I will leave this case open till you confirm resolution. I look forward to your response.

Regards, [EMAIL SIGNATURE] Closure Reply after getting Confirmation Hello Customer, Thank you for your response. I am glad to know that your issue has been resolved. Therefore, I am closing the case. Thank you for your cooperation with this case. Please feel free to contact us again, should you have further questions. We will be glad to assist you.

Regards, [STANDARD EMAIL SIGNATURE]

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