Support Tech

ID

Support type System

Client

Site / Country

Client Pers

Date

Hour

T. Spent (H)

FLSA eng

19

Bomgar RemoteA ccess QCX360 Bomgar RemoteA ccess QCX782

Mr Barbie/Mr Lafarge
PLN Fr
Camous (Contes)

100310

15H45 11H30 Et 14h15

1.5 ASA

18

Lafarge

Le havre Fr

JC. Fayolle 100310

1 ASA

17 Ass-Tel

QCX782

Lafarge

Le havre Fr

JC. Fayolle 100308

13H15

0.5 ASA

16 Ass-Tel

QCX782

Lafarge

Le havre Fr

JC. Fayolle 100303 Claire Niermont/Mr

17H25

0.75 ASA

15

Bomgar RemoteA ccess QCX360 QCX360

Lafarge Lafarge

PLN Fr PLN Fr

Camous (Contes)

100303

9H30 16h05

1 ASA 0.5 ASA

14 Ass-tel

Guy Garcia 100302

13

Bomgar RemoteA ccess QCX360

Lafarge

PLN Fr

Barbier

100301

15h30

1.5 ASA

12 Ass-tel

QCX360

Lafarge

PLN Fr

Guy Garcia 100225 Mme Lopez & Mr Garcia 100225

15h30

1 ASA

11 Ass-tel

QCX360

Lafarge

PLN Fr

10h00

0.5 ASA

10 Ass-tel

QCX360

Lafarge

PLN Fr

Guy Garcia 100224

15h20

0.5 ASA

9 8 7 6

Ass-tel Ass-tel

QCX360 QCX360

Lafarge Lafarge

PLN Fr PLN Fr

Barbier Barbier

100219 100219

16H30 14H15

0.5 ASA 0.5 ASA

Ass-Tel

QCX782

Lafarge

Le havre Fr

P. Legros

100217

22h05

0.5 ASA

Ass-tel

QCX360

Lafarge

PLN Fr

Guy Garcia 100202

15H15

0.5 ASA

5 4 3 2 1

Ass-tel

QCX360

Lafarge

PLN Fr

Barbier

100127

11H15

0.75 ASA

e-mail Ass-tel

QCX360 QCX360

Lafarge Lafarge

PLN Fr PLN Fr

Barbier Claire Niermont

100126 100126

17h30 14h45

0.25 ASA 0.5 ASA

Ass-Tel

QCX782

Lafarge Lafarge

Le havre Fr SPLC Fr

P. Legros

100122

14H20

0.5 ASA 14 ASA

Site Visit QCX427

Choupay/L andais 100118

Support Description

Connexion à distance via l'usine de Contes la modification effectué le 1/3 n'a pas résolu le Pb. Modif à nouveau Pb sur le Synop, sur le prelv Melange un message "Manque condition initiale" et la couleur de l'échantillonneur en Bleu". Les points qui anniment ces symboles ont été supprimés !!, récréation des point concerné. Pb résolu. Pb Insitec. Après une augmentation de la dose (de 17 à 40g) pour pour l'analyse Insitec, nous constatons plus de défauts bien que l'analyse se termine bien. Les raisons peuvent être soit Timeout soit un défaut qui se déclare pour un court instant sur l'appareil (vue auparavant). une première action de augmenter le timeout à 400 ou 500 sec. aprés augmentation à 500 sec, le défaut n'aparait plus. Les éch Auto (Clinker) ne sont plus enregistrés. La cartouche arrive à la station Recp se vidange mais on ne dose pas cas l'ech n'est pas enreg. Après re-boot, le PB disparait, le diag sur les signaux AST et SST auipourraient être la cause

Connexion à distance via l'usine de Contes mise en place de la correction du driver effectuée il y a 2 jours, les test seront effectué durant la journée Comment modifier le timeout du programme Malvern (PGM_Param(2) fortran ) #150 Pb1) Modif à distance du Prgramme DX concerné par le PB de la semaine dernière.vu l'heure tardive nous n'avons pas mis en place la solution. Nous feron demain. Pb2) De temps en temps une perte de comm avec toutes les machines, ceci s'est produit vers 14h aujourd'hui. aprés Investigations des messages "Collision excessives" sont générés ce qui indique un pb réseau ponctuel. après contact avec Mr Granacher et envoie des traces il apparait que QCX envoie la demande des résultat avec format KPc, après dignostic nous decouverons su'il s'agit d'une bUg dans QCX, qui se produit suite à un monieur bien particulier.la redémarrage du driver regle le PB. une correction du driver doit être effectué la semaine suivante. les traces envoyées montrent que le PC Bruker envoie les resultats en Kcp. Donc c'est un pb de paramètrage qui a changé dans le logiciel de Bruker (probablement après la calibration). Envoie par e-mail les coordonnées Mr Granacher qui a dévelppé la partie AXSCOM. Pb depuis la matiné les résultas FX dans QCX sont en Kpc et non pas en pourcentage. Bruker a verifié à distance ne decèle pas d'anomalie côté PC Bruker. Demade d'eeffectuer des traces de comm et d'envoyer par e-mail. Patille arrive au bout du conv coté FX mais Analyse ne demarre pas. PB de sequence non terminé auparavat au niveau de convoyeur (Pb d'automatisme qui arrive rarement). La solution est faire fonctionner le convoyeur manuellement sens FX vers Robot avec la pastille. Pb capteur presence pastille coté FX Pb Defaut Comm Modbus, sur les aiguilleurs et les échantilloneurs. Reboot QCX/Automates etc… n'a pas resolu le PB. Pb liaison Comm / cartes modem cables etc à verifier les resultats des analyses du nouveau produit (Nv GrpEch) ne sont pas transmis à Protop. Il faut configurer les exports C-Points pour ce nouveau Produit.

Info comment integrer nouveau produit en Automatique, Grp Ech, AutoEch, Bpoint Alg, etc … PB de comm avec les machines Labo et Protop/ reboot QCX OK, un diagnostic approfondit n'est pas possible, avec les alarmes communiqué, il semble que ce soit un pb de micro coupure réseau Info sur les cartes de contrôle et l'utilisation des Apoints à cet effet pb au niveau DX, Ech arrive ext convoyeur mais analyse ne démarre pas. Apres RAZ, Idem, DX se met en Défaut. Solution : sur le PC DX vider la liste d'ancien Ech non supprimé. OK Suite PMV See PMV Site Report

Support_ID

Support type System

Client

Site / Country

Client Pers

Date

Hour

T. Spent (H)

S090213FR-ASA02

Ass-tel

QCX782

Lafarge

Le havre Fr

P.Legros/F ayolle 090213

11h30

0.5

S090213FR-ASA01 S090415FR-ASA01 S090529FR-ASA01

Remote conn/BOMGAR QCX354 Lafarge Ass-tel Ass-Tel QCX360 QCX782 Lafarge Lafarge

Contes Fr PLN Fr Le havre Fr

G. Camous 090213 Barbier P. Legros 090415 090529

10H00 1.25 14H45 0.5 12H00 0.5

S090605FR-ASA01 S090608FR-ASA01 S090616FR-ASA01 S090619FR-ASA01 S090619FR-ASA01 S090213FR-ASA02 S090703FR-ASA01 S090728FR-ASA01

Ass-Tel PMV

QCX782 QCX782

Lafarge Lafarge Lafarge Lafarge Lafarge Lafarge Lafarge Lafarge

Le havre Fr Le havre Fr Le havre Fr Le havre Fr Le havre Fr Le havre Fr Le havre Fr Le havre Fr

P. Legros P.Legros

090605 090608

16H30

1 35 14 7 7

Site Visit QCX782 Site Visit QCX782 Site Visit QCX782 Ass-tel QCX782

J.C. Fayolle 090616 J.C. Fayolle 090619 J.C. Fayolle 090623 Fayolle 090626 20H45 0.5

Site Visit QCX782 Site Visit QCX782

J.C. Fayolle 090703 J.C. Fayolle 090728

7 7

S090803FR-ASA01 S090911FR-ASA01 S090928FR-ASA01 S090911FR-ASA01

PMV QCX354 Site Visit QCX427 Site Visit QCX782 Site Visit QCX427

Lafarge Lafarge Lafarge Lafarge

Contes Fr SPLC Fr Le havre Fr SPLC Fr

G. Camous & J.M Jover 090803 Choupay 090911 J.C. Fayolle 090914 Choupay 090928

35 7 7 7

S091001FR-ASA01 S091017FR-ASA01 S091021FR-ASA02 S091001FR-ASA01

Ass-tel Ass-tel Ass-tel Ass-tel

QCX782 QCX782 QCX360 QCX782

Lafarge Lafarge Lafarge Lafarge Lafarge Lafarge Lafarge Lafarge Lafarge Lafarge Lafarge

Le havre Fr Le havre Fr PLN Fr Le havre Fr Le havre Fr SPLC Fr PLN Fr Le havre Fr Le havre Fr Le havre Fr Le havre Fr

P.Legros P.Legros Barbier P.Legros

091001 091017 091021 091021

19h15 17h00 14h30 11h00

2 1 0.5 0.5 49 28 28 42 7 7 7

Site Visit QCX782 PMV QCX427 PMV QCX360
Site Visit

J.C. Fayolle 091116 Choupay 091214 Barbier 091221 J.C. Fayolle 091202 J.C. Fayolle 090707 J.C. Fayolle 090730 J.C. Fayolle 090914

QCX782

Site Visit QCX782 Site Visit QCX782 Site Visit QCX782

Site Visit QCX782

Lafarge

Le havre Fr

J.C. Fayolle 100106

21

FLSA eng Support Description

Crédit heures crédit jours
371 53

ASA

Some of XRD results are not transfered to Protop. In some sgp not transfer for QIMS. Indication for XRD transfert, deeper invistigation is needed for QIMS New application under supperQ does not start from QCX. Dignostic using BOMGAR remote connection. The application was bad configured under SuperQ. Correction OK After having problem with Brucker XRF during analysis, need to know how to trace communication. Information given. PB solved. Info sur la recup des resultas au dela de 2 ans PB With Extra smp for average & smp in rcv/ cancel of etra smp, restart extra smp driver; Rcv does not reset (the clean) the robot did not removed the cup from balance, once removed manual it is OK. PMV See Site report QCX Client Install & various QCX Client Install & various Robolab trouble shooting / Trace Install etc … PB avec Robolab, blocage malgré 2 reboots. Origine du PB Robot hors cercle Latest QCX Client Robolab Diagnostic (after Server Virus contamination)

Usine

ASA ASA ASA

Contes PLN SPLC

ASA ASA ASA ASA ASA ASA ASA ASA

Le Havre

ASA ASA ASA ASA

See PMV Report diagnostic on Sampler PB alarm. Trace on Robot Dirver / autamatic backup of SDREvents Pb Autoech non valid BP50/Export to Protop/ Boucl PB Robolab, certain appli trop long à s'afficher voir non. Reboot OK, mais ech. Non traité parés vidange cartouch. Type Godet non detect. Rredef. Poid petit Gd. + marge bp de ralentissement su system. Après reboot et chg de srv 2 eqp "n'acrrochent pas" reverif connecteur Moxa & rebbot OK diagnostic concernant PB Comm entre QCX et XRF Bruker téléchargement des fichiers d'alarmes sur plusieur jour pour diagnostic

ASA ASA ASA ASA

Jesper Problem with TTR ASA ASA Christophe, rené LDo LDo LDo

Jesper

heures utilisées
327.5

jours utilisés jours restants
46.79 6.21

heures utilisées

35 28.5 42

222

Support_ID

Support type System

Client

Site / Country

Client Pers

Date

Hour

T. Spent (H)

S081204FR-ASA01 S081201FR-ASA01

Site Visit PMV

ECS511 QCX427

SNVESmedar Lafarge

Rouen Fr SPLC Fr

M. Delorme 081204 Choupay 081201 2 5 6 8

7 35

S081124FR-ASA01

Ass-tel

QCX360

Lafarge

PLN Fr

G. Garcia & Barbier 081124

10h & 14h

1

S081009FR-ASA01

QCX1254 Remote/BOMGAR

Holcim

Rochefort Fr Viverge

081009

13H 11H&14 H 18H45

0.5

S081008FR-ASA01 S081007FR-ASA02

Ass-tel

QCX360

Lafarge Lafarge

PLN Fr SPLC Fr

Barbier & Gomez Caillière

081008 081007

3 0.5

Site Visit QCX427

S081007FR-ASA01

Ass-tel

QCX360

Lafarge

PLN Fr

Barbier

081007

10h

1

S081002FR-ASA01

Ass-tel

QCX360

Lafarge

PLN Fr

G. Garcia & Gaubert 081002

10h

0.75

S080923FR-ASA01 S080902FR-ASA01 S080825FR-ASA01 S080724FR-ASA01 S080722FR-ASA01

Site Visit PMV PMV Ass-tel Site Visit

QCX427 QCX360 QCX782 QCX354 QCX354

Lafarge Lafarge Lafarge Lafarge Lafarge

SPLC Fr PLN Fr Le havre Fr Contes Fr Contes Fr

Caillière

080923

0.5 21 35
10h&15h& 16h

G. Garcia & Barbier 080902 P.Legros 080825 G. Camous 080724 G. Camous 080722

1 11

S080717FR-ASA02 S080717FR-ASA01 S080715FR-ASA01 S080713FR-ASA01 S080711FR-ASA01

Ass-Tel

Cimar AGDIR ECS1059 (italcementi) Morocco Holcim Lafarge Lafarge

AKBOUR

080717 080717 080715

10H&17H

1 1 12

QCX1254 Remote/BOMGAR Site Visit Ass-Tel QCX782 QCX782

Rochefort Fr Viverge Le havre Fr

P.Legros

Le havre Fr P. Legros Contes Fr

14H00& 080713 Sunday 20H 2.5 7

Remote conn/BOMGAR QCX354 Lafarge

G. Camous 080711

S080708FR-ASA01 S080702FR-ASA01 S080627FR-ASA01

Site Visit Ass-Tel PMV

QCX1254 Holcim QCX782 ECS511 Lafarge SNVESmedar

Mme Dacosta, MM Viverge, Rochefort Fr Menetrier
Le havre Fr Rouen Fr

080708 080702 18H00

24 0.5 7

P. Legros

M. Delorme 080627 Landais/ Caillière

S080623FR-ASA01

Site Visit

QCX427

Lafarge

SPLC Fr

080623

8

S080616FR-ASA01

Site Visit

QCX354

Lafarge

Contes Fr

G. Camous & J.M Jover 080616

35

S080606FR-ASA03

Ass-Tel

QCX782

Lafarge

Le havre Fr

P. Legros

080606

19H00

0.5

S080606FR-ASA02 S080606FR-ASA01

Ass-Tel e-mail

Cimar ECS1058 (italcementi) Safi Morocco Aroui ECS511 SNVE
Rouen Fr

080606 080606

17H 9H30

2 0.5

Ludovic Lesage Landais/ Sandrine Legros

S080605FR-ASA01

Site Visit

QCX427

Lafarge

SPLC Fr

080605

8

S080604FR-ASA02

Ass-Tel

Cimar ECS1058 (italcementi) Safi Morocco Aroui

080604

14H

1

S080604FR-ASA01

Ass-Tel

QCX427

Lafarge

SPLC Fr

Sandrine Legros Flore Mateta

080604

11h et 14h

0.5

S080526FR-ASA01

Onyx / e-mail/diag ECS/PLG1137Sonirval

Nevers FR

080526

11H

1

S080502FR-ASA01

Ass-Tel

Cimar ECS1058 (italcementi) Safi Morocco Aroui Cimar (italcementi Safi ECS1058 ) Morocco

080502

17H00

1

S080414FR-ASA01

Ass-Tel

Aroui Eric Landais

080414

16H45

0.5

S080408FR-ASA01

Ass-Tel

QCX427

Lafarge Holcim Maroc

SPLC Fr

080408

9h:15

1

S080328FR-ASA01

Ass-Tel

QCX573

FEZ Morocco Marwahi

080328

14h15

1

S080327FR-ASA01

Ass-Tel

QCX573

Holcim Maroc Holcim Maroc Lafarge

FEZ Morocco Marwahi

080327

14h

4

S080326FR-ASA01 S080321FR-ASA01

Ass-Tel

QCX573

FEZ Morocco Marwahi Le havre Fr

080326

14h15 10h:30

1 0.5

Remote conn QCX782

FAYOLLE/ Toupin 080321

S080319FR-ASA01

Site Visit

QCX782

Lafarge

Le havre Fr

FAYOLLE/ Toupin 080319

7

S080318FR-ASA01 S080317FR-ASA01 S080317FR-CCD01

Ass-Tel Site Visit E-mail

Cimar ECS1058 (italcementi) Safi Morocco Aroui QCX427 Lafarge
SPLC Fr Rochefort Fr

080318 080317 080317

11H30 0.5 7

Choupay Menetrier

QCX1254 Holcim

S080312FR-ASA01

Ass-Tel

Cimar ECS1058 (italcementi) Safi Morocco Aroui Mr Viverge

080312

14H

1

S080311FR-ASA01

QCX1254 Holcim

Rochefort Fr & Menetrier 080311

09h:15

2

S080307FR-ASA01 S080306FR-ASA01 S080305FR-ASA01

QCX1254 Holcim QCX1254 Holcim QCX427 Lafarge

Rochefort Fr & Menetrier 080307 Rochefort Fr Mr Viverge 080306 Landais 080305 SPLC Fr

Mr Viverge

11h:45 15h:00

1 1 7

Site Visit

S080303FR-ASA02 S080303FR-ASA01

QCX1254 Holcim QCX782 Lafarge

Rochefort Fr Le havre Fr

Mr Viverge 080303 FAYOLLE 080303

11h:05 10h:00

S080302FR-ASA01 S080227FR-ASA02

Ass-Tel

QCX1254 Holcim QCX1254 Holcim

Rochefort Fr Viverge Rochefort Fr

Mr

080302 080227

18h05 14h00

1.5 1

Menetrier

S080227FR-ASA01

Ass-Tel

QCX782

Lafarge

Le havre Fr

FAYOLLE

080227

16h:20

0.5

S080226FR-ASA02

e-mail

Cimar Agadir ECS1059 (italcementi) Morocco

Mr Akbour & Taji 080226 Mr Viverge

16H00

0.5

S080226FR-ASA01 S080215FR-ASA01 S080212FR-ASA01

QCX1254 Holcim Site Visit Site Visit QCX1254 Holcim QCX427 Lafarge

Rochefort Fr & Menetrier 080226 Rochefort Fr SPLC Fr

17h00 14h00

2 1 7

Mr Cassez 080215 Choupay/L andais 080212

S080205FR-ASA02 S080205FR-ASA01

Ass-Tel Ass-Tel

QCX573 QCX573

Holcim Maroc Holcim Maroc

FEZ Morocco

Marwahi

080205 080205

19h15 14h45

1 0.5

FEZ Morocco Marwahi

S080201FR-ASA01

Ass-Tel

QCX782

Lafarge

Le havre Fr

P. Legros

080201

16h:20

0.5

S080131FR-ASA01

Ass-Tel

QCX1254 Holcim

Mme Dacosta & Rochefort Fr Mr Cassez 080131 MM Marino

15h:00

0.5

S080127FR-ASA01 S080124FR-ASA01

QCX1254 Holcim-IT Site Visit QCX427 Lafarge

& Dacosta Lille, Rochefort Fr & Viverge 080127
SPLC Fr

3 7

Mr Landais 080124

S080123FR-ASA01 S080117FR-ASA03

various e-mail

QCX1254 Holcim QCX782 Lafarge

Viverge, Cassez & Rochefort Fr Menetrier
Le havre Fr

080123 080117
and

2 18:15
16H15

FAYOLLE

0.5

S080117FR-ASA02 S080117FR-ASA01 S080116FR-ASA03 S080116FR-ASA02

Ass-Tel Ass-Tel Ass-Tel e-mail

Cimar Agadir ECS1059 (italcementi) Morocco QCX427 QCX427 QCX782 Lafarge Lafarge Lafarge
SPLC Fr SPLC Fr Le havre Fr

Mr Akbour 080117 Mme Choupay 080117

17H45

1.5 0 0

Mr Landais 080116 FAYOLLE 080116 19:00

1

S080116FR-ASA01

Ass-Tel

QCX1254 Holcim

Rochefort Fr y; Menetrier 080116

10:30

1

S080114/15/16FR-ASA01

QCX1254 Holcim-IT

MM Marino Lille, Rochefort Fr & Dacosta 080114/15/16

8

S080115FR-ASA01 S080109FR-ASA01 S080107FR-ASA02

Ass-Tel Ass-Tel Ass-Tel

QCX985 QCX360 QCX782

CJO (CIMPOR) Lafarge Lafarge

Djebel Oust Tunisia PLN Fr Le havre Fr

Mr Djebbi G. Garcia FAYOLLE

080115 080109 080104

15:15 10:30 21:45

1.5 0.5 0

S080107FR-ASA01 S080104FR-ASA01

Ass-Tel Ass-Tel

QCX782 QCX782

Lafarge Lafarge

Le havre Fr FAYOLLE 080104 Le havre Fr FAYOLLE 080104

18:00 11:00

2 0.5

FLSA eng Support Description
urgent intervention : MOP1 stopped and will not restart (disk space problem), reboot on VMS CD, check of the disk files, one of system log file has huge amount of data. After file deletion system OK again PMV XRF Driver Modification to use Cubix as spare XRF + normal system control during the WE after changing product type for cement the analysis stops after about one Min. it is OK for clinckr and RM. From the trace QCX cancel the analysis after about 1 min. the origin of the problem is timeout definition, it looks like it has been Since last week, almost 2 time per day, the Opstation on the client Freez, we must restart OPS to solve it. We have to check if it is HF pb

ASA ASA

ASA

ASA

ASA & Establishement of a remote connction (BOMGAR) to Debug and see itf the COE Bruker Pb is From QCX. Conclusion thePB is in Brucker side. ASA
after some work on the pC XRF the communication is lost between , will not be back again. Aftre re-starting the driver OK PB have not been solved bruker did not do any investigation. We got communication trace, the XRF at the end of the analysis send permanaetely, it is being moving sample to the belt Pb Bruker, Sample analysed uploaded to internal Pos but not to the belt. Manual samples from rack are OK. Our dignostic Bruker PB XRD Eqp had HW pb during Weekend, after panalytical intervention the PB has been fixed. But from QCX analysis will not start. After restating the driver Teins4 it is OK VISITE ANNUELLE 3 jours PMV See Site report diagnostic et info pour résoudre 1- pb transmission Pfmanu à Unilab. 2Remplacement lecteur Cassette Résolution PB Drivers FX

ASA

ASA

ASA ASA ASA ASA ASA

ASA ASA ASA ASA ASA

PB on IPModbus converter/ how to reset etc … after power cut the TTR drivers are in fault. After investigation the TTR have been Put in Manual. Once swithched back to Auto PB Salved diagnostic pour le problème Robot survenu le wwek-end. Finalement c'était un PB de mauvaise sycronisation. Troubleshooting of the Robot Problem Troubleshooting of the XRF new driver

ASA ASA ASA

PMV 3 days See site report Info, Clincker result has not been transmited to CCR. The reason is a sample have been taken befor last clinker sample analyzed PMV On VMS system Test to repreduce problem happening June 4. usage of 4 portion per sample. In the begining of the afternoon the PB happened. DB put back, recommendation to a avoid 4 portions use

ASA

ASA

Visite annulelle dans le cadre du contrat de maintenance The operators says that some time when changing sample taking frequency it is not respected by the system. Explanation may be for a given sample we have to change the frequency for all sample group (product) of the sampler and not anly the current one.

ASA

ASA ASA

Help on rebuilding the arriere server by using import/export method. Info about using optical mouse, on POP (VMS) under WinNT Solving Predosing PB. the PB has become serious yesterday aftrnoon. the plant decided to use the image disk made one month ago. This worked OK. so my work was to investigate what happened yesterday. we put the suspected disk on disconnected spare machine. TS ECS carrière server, the installation of new server with Backup, Comm to PLC have PB. Serveral test and investigation PB Not solved. Dosing/deviding PB on the predoser. Since the morining one predose machine, does not dose some or all the portion. Check of the comM, events etc.. After reboot the PB remain. Urgent intervention the to do the following day. The client asks if possible to get statistical data fro octobre 2007, for points not declared in PLG. After investigation, Hourly stat data do cover only 2 months. Test of the remote connection Through the secure server in Copenhagen, using BOMGAR Problem on Server Synchronisation. Synchro failed. Finaly we did backup from server1 and restore on server2 OK PB en Result transfer to QIMS on some of SGP. This was due to changes on XRF1 and XRF2 for (tablet and bead). Explanation on where to change config. the QCX system is Freeze with no mouse nor keyboard active, with alarm set time error (at 28 march 02hxx.) Reboot, and change to system time to the local morrocan time After long investigation, the PB is because the ethernet connec is set to twisted pair not BNC. Modification done (>>>set ewa0_mode BNC) comm OK with XRF & PLC. Still pb in the Eqp itself the client will contact Thermo to fix the eqp HW pb The client recived today the new QCX server sent by KBH, It starts OK, but no comm with XRF nor PLC's various investigation, agreement to continue investigation tomorrow Test of the remote connection Through the secure server in Copenhagen, using BOMGAR

ASA

ASA

ASA

ASA

ASA

ASA

ASA

ASA

ASA

ASA ASA

ASA

1- Discussion on spec for Feeder acsh Estimation, based on complicated calculation. 2- Discussion on how to improve the diagnostic when pb in the Recv Station 3- B-Points for Eqp availability as part of new performance reports

ASA ASA CCD

Question on how to put back old mimic. E-mail description sent. Work with panalitical reducing analysis time, espcialy sampling handle in the changer e-mail bug origin of AUS Pb is in one faceplate, description how to fix it. Mr Menetrier made the modif. OK

ASA

Several calls for how to change passwords for administatives accounts Implementation by remote connection of B Pnts for Status Eqp for KPI, BpAlg, Bpnts and log horizon. PB AUS the transport system showing as a carrier is in the tubes with red sign. The client does think it is sensor PB. He asked for CCD diagnostic, trough remote connection. Finaly the client succeed to solve the PB by lookin in the PLC. Mr Menetier sent Test remote connexion to the site using BOMGAR. Sucess OK Transfert PB between XRD Sgp Data and Protop. Solved The client is complaining he odered spar parts from Pfaff since Otober 2007, he did not recieve any thing yet. Phone number of GGR is given to do the necessary JCF suggests a meeting in site to discuss the complecated calculation. We agree for 19/3/08 in the morning

ASA

ASA ASA ASA

ASA ASA

ASA ASA

Since Friday Night no possibility to analyse on the Axios from QCX. Comm look to be OK, after investigation and trace etc … we find out that the defined bacth list in SuperQ is corrupted. Creation of new list (QCX_LIST1) and modification in QCX driver par Upgrade of Mill and Press drivers + faceplates. Discussion on BLX behavior, and modification of the virtual silo capacity from 500t to 400t Discussion on problem happend on RCV & Balance and TTR. What is the possibility to intreuce more info in the OPS RCV etc to help for diagnostic. Also disscussion on some complicated calculation needed in the plant, the possibility of making a specific app

ASA

ASA

Send TOP 50 alarms & manual how to change Mac Adress BOMGAR FLSA office Test and manual writing on how to use in the client side. E-mail sent for real with the site tomorrow Finding the requested info from various document and sending them by e-mai to Mr Cassez XRD Driver Modification to get both results from Pic & Rietveld simulanousely. Also Work on Data export to Protop

ASA ASA ASA

ASA ASA

after dedusting CD Device problem not solved. Checking of the system description file SCSIdisk, CD and Tape drives. No of the usual drive names dka .. Is shown. Investigation on the shown drives, information on internet. First diagnostic, SCSI board is do QCX Server (VMS) does not start. Diagnostic and try to boot on the CD fail. Ask to dedust the CD drive and call back TTR shows status not updated. Check Modicon TTR PLC, No comm. Ping to TTR IP Adress OK. Check visualy the PLC looks OK. After swich off and on the TTR, Comm back OK

ASA

ASA

Mr Cassez asks to be supplyed on info on QCX connection to the ABB LIMS at the site. He will make a presentation on internal Holcim Comfrence. Promise to supply sth next week

ASA ASA

Conf and test of DSL line as suggested by the client to test VPN, without success. E-mail to the client about the result. Check and test new spare QCX Server

ASA ASA

1- Contact with Pfaff to arrange Pfaff 2007 service visit 2- download and extraction drivers (mill and press) and send only exe and faceplates. 3- email to the client with these info including info that we are going to develop new KPI study the possibility to make some specific complicated calculation with QCX Help on restoring (after rebuilding the Server) ECS DB Cement Dispatch ECS Server. coordination for XRF replacement. Info for normal (not Reiveld) FCaO on the XRD Discussion for how to build a spare VMS QCX Server. Plan intervention in site to help on this January 24 e-mail answer/diagnostic about PB of 07/01/08. See Report PB_Lehavre_080107_diagnostic_email_a_JCF.doc It looks like one of the disks -mirror- is faulty (led blinking) (E0D76 BP Drive 1), various check, and info from MBH. The faulty disk has to be changed. Suggestion to the client to have and extra disk for Backup (image). As the disks are Hot swap

ASA ASA ASA ASA

ASA

ASA

Trying to configure and establish a VPN connection to the Rochefort site The client is worry about disk free space on QCX Server, and some strange application trying to start on the machine. General check done, free space OK, but it looks that some virus passed there. Even as administrator ther was no possibility to access the Infor about prg nbr for the Malvern, the client changed the Eqp to Insitec Call back for confirmation system is OK

ASA ASA ASA

ASA ASA

Robolab : Big cup is not moved to the rack, this lock the recipe in the Recv Station. Stopping the BC driver freeze Eqp Tools. Reboot did not help, sample stays in RCV,not treated. Err PM, (we find PM service stopped), clean non finished recipe reboot aga Info pour des calculs compliqué (Solveur)

Support_ID

Support type System

Client

Site / Country

Client Pers

Date Hour

T. Spent (H)

FLSA eng

S071207FR-ASA01Ass-Tel S071206FR-ASA02Ass-Tel

Cimar Agadir ECS1059 (italcementi) Morocco QCX782 Lafarge
Le havre Fr

AKBOUR

071207

11:00

1 ASA ASA

FAYOLLE / TOUPIN 071128 17h

S071206FR-ASA01Ass-Tel S071205FR-ASA01Ass-Tel

QCX1254 Holcim QCX1254 Holcim

y; Menetrier/ Rochefort Fr Viverge
Rochefort Fr P. Viverge

071206 11h/14h/17h 1.5 ASA 071205+G61 15h/17h 1 ASA

S071205FR-ASA01PMV

QCX427

Lafarge

SPLC Fr

Mme Choupay & Cailliere 071205

14 ASA

S071204FR-ASA01Ass-Tel

QCX1254 Holcim

y; Menetrier/ Rochefort Fr Cassez

071204

3 ASA

S071203FR-ASA01PMV S071128FR-ASA01Ass-Tel S071126FR-ASA01Ass-Tel

QCX427 QCX782 QCX354

Lafarge Lafarge Lafarge

SPLC Fr Le havre Fr Contes Fr

Mme Choupay & Cailliere 071203 FAYOLLE 071128 10H G. Camous 071126 11H

7 ASA 0 ASA 0.5 ASA

S071125FR-ASA01Ass-Tel S071120FR-ASA01Ass-Tel

Cimar ECS1058 (italcementi) Safi Morocco Aroui QCX1254 Holcim
Rochefort Fr P. Viverge

071125 14H 071120+G61 10h

0.5 ASA 0.5 ASA

S071107FR-ASA01Ass-Tel

QCX???

Sean-quinn Irland

Don Mcdonald

071107 15h

1 ASA

S071107FR-ASA01PMV

QCX427

Lafarge

SPLC Fr

Mme Choupay & Cailliere 0709&0

14 ASA

S071106FR-ASA01Investgation QCX???

Sean-quinn Irland

071106

1 ASA

S071105FR-ASA01Remote co;, QCX803 S071031FR-ASA01Ass-Tel S071024FR-ASA01Ass-Tel

RohrdorfZement RohrdorfZement Lafarge

Germany Germany Le havre Fr

Frank Stocker Frank Stocker FAYOLLE

071105 10 & 15 071031 071024

3 ASA 3 ASA ASA

QCX803 QCX782

9:00

S071023FR-ASA01Ass-Tel

QCX782

Lafarge

Le havre Fr

Legros

071023

20:00

1.5 ASA

S071010FR-ASA01Ass-Tel S071009FR-ASA02Ass-Tel

Cimar Agadir ECS1059 (italcementi) Morocco QCX1254 Holcim

Taji

071010

9:00

7 ASA 0.5 ASA

14:10 Rochefort Fr y; Menetrier 071009+G61

S071009FR-ASA01Ass-Tel S071008FR-ASA02Ass-Tel

Cimar Agadir ECS1059 (italcementi) Morocco QCX1254 Holcim

Taji

071009

9:00

7 ASA 0.5 ASA

Rochefort Fr P. Viverge

071008+G61 19:35

S071008FR-ASA01Ass-Tel S070928FR-ASA01Ass-Tel S070924FR-ASA01Site Visit S070919FR-ASA01Ass-Tel

QCX1254 Holcim QCX427 QCX782 ECS Lafarge Lafarge

Rochefort Fr P. Viverge SPLC Fr Le havre Fr
Mme Sandrine

071008+G61 17:05 070928 070924 15:30

0.5 ASA 1 ASA 35 ASA 0.5 ASA

Legros

FAYOLLE & Legros

Tereos (Beghin Say) Fr Abbeville

Mr Boucher 070919 Mme Choupay & Cailliere 0709&0 L. Casser

S070918FR-ASA01Site Visit

QCX427

Lafarge

SPLC Fr

7 ASA

S070912FR-ASA01Site Visit

QCX1254 Holcim

Rochefort Fr y; Menetrier 070912 …

21 ASA

S070910FR-ASA01Site Visit S070907FR-ASA01Site Visit S070906FR-ASA01Site Visit

QCX427 QCX427 QCX427

Lafarge Lafarge Lafarge

SPLC Fr SPLC Fr SPLC Fr

Mme Choupay & Landais 0709&0 Mr Vialle & Landais 070907 Mr Vialle & Landais 070906
Mme Laetitia 070905 Lopez

7 ASA 7 ASA 7 ASA

S070905FR-ASA01Ass-Tel S070904FR-ASA01Ass-Tel S070829FR-ASA01Ass-Tel S070828FR-ASA01Ass-Tel

QCX360

Lafarge

PLN Fr

ASA 3 ASA 2 ASA 2 ASA

QCX1254 Holcim QCX1254 Holcim QCX1254 Holcim

Rochefort Fr & yannick

P. Viverge

070904+G61 … 070829+G61 … 070828+G61 14:00

Rochefort Fr P. Viverge Rochefort Fr P. Viverge

S070827FR-ASA01Ass-Tel S070822FR-ASA01Ass-Tel

QCX1254 Holcim QCX1254 Holcim

Rochefort Fr P. Viverge Rochefort Fr P. Viverge

070827+G61:45 8 070822+G61:30 9

0.5 ASA 0.5 ASA

S070810FR-ASA01Ass-Tel S070809FR-ASA01Ass-Tel S070717FR-ASA01Site Visit S070716FR-ASA01Ass-Tel

QCX1254 Holcim QCX1254 Holcim QCX782 Lafarge

Rochefort Fr P. Viverge Rochefort Fr P. Viverge Le havre Fr

070810+G61:20 9 070809+G61 11:35 070717 070716+G61 15:30

0.5 ASA 0.5 ASA 28 ASA 0.5 ASA

FAYOLLE & Legros

QCX1254 Holcim

Rochefort Fr Yannick

S070709FR-ASA03Ass-Tel

QCX1080 UNILAND

Vallcarca (Spain)

Ruben Garcia Mr Cassez

070709

13:30

1 ASA

S070709FR-ASA01Ass-Tel S070709FR-ASA01PMV S070705FR-ASA05Ass-Tel

QCX1254 Holcim QCX360 QCX782 Lafarge Lafarge

Rochefort Fr & Yannick PLN Fr Le havre Fr

070709+G61 15:10

0.5 ASA 24 ASA 0.5 ASA

G. Garcia & Barbier 070709 FAYOLLE 070705

9:35

S070701FR-ASA01Ass-Tel S070628FR-ASA01Site Visit S070626FR-ASA01Site Visit S070618FR-ASA01Ass-Tel

QCX1254 Holcim SNVEPLG1292 Smedar SNVEPLG1292 Smedar QCX1254 Holcim

Rochefort Fr P. Viverge Rouen Fr Rouen Fr

070701+G61 14:10

1 ASA 7 ASA 7 ASA 0.5 ASA

M. Delorme 070628+G61 M. Delorme 070626+G61 070618+G61 14:10

Rochefort Fr P. Viverge

S070611FR-ASA01Site Visit

QCX354

Lafarge

Contes Fr Vallcarca (Spain)

G. Camous & J.M Jover 070611 Santi RAYA & Lucio 070601 LeGros et Michelo FAYOLLE

35 ASA

S070601FR-ASA01Ass-Tel

QCX1080 UNILAND

14:00

1.5 ASA

S070516FR-ASA06Ass-Tel S070516FR-ASA05Ass-Tel S070516FR-ASA04Ass-Tel S070516FR-ASA03Ass-Tel S070516FR-ASA02Ass-Tel S070516FR-ASA01Ass-Tel

QCX782 QCX782

Lafarge Lafarge

Le havre Fr Le havre Fr

070516 070516 070516 070516 070516 070516

20:10 16:35 15:15 14:40 11:20 9:10

1.5 ASA 0.5 ASA 0.5 ASA 0.5 ASA 0.5 ASA 0.5 ASA

QCX1254 Holcim QCX782 Lafarge QCX427 Lafarge

Rochefort Fr Yanick Le havre Fr SPLC Fr

FAYOLLE Mr Vialle

QCX1254 Holcim

Rochefort Fr Yanick

S070515FR-ASA02Ass-Tel S070515FR-ASA01Ass-Tel

QCX1254 Holcim QCX1254 Holcim

Rochefort Fr Yanick Rochefort Fr Yanick

070515 070515

16:20 9:15

1 ASA 0.5 ASA

S070514FR-ASA03Ass-Tel

QCX1080 UNILAND

Vallcarca (Spain)

Santi RAYA & Ruben Garcia 070514

10:30

2 ASA

S070514FR-ASA03Ass-Tel

QCX782

Lafarge

Le havre Fr

P.Legros

070515

19:30

1 ASA

S070514FR-ASA02Ass-Tel S070514FR-ASA01Ass-Tel S070511FR-ASA01Site Visit S070510FR-ASA01Ass-Tel

QCX1254 Holcim QCX782 Lafarge

Rochefort Fr Yanick Le havre Fr Nevers FR Le havre Fr

070514 070514

14:00 10:00

0.5 ASA 0.5 ASA 7 ASA 0.5 ASA

P.Legros

Onyx / ECS/PLG1137Sonirval QCX782 Lafarge

J. Fournier 070511+G61 P.Legros 070510 14:00

S070424FR-ASA02Ass-Tel S070424FR-ASA01Ass-Tel

QCX782

Lafarge

Le havre Fr Nevers FR

FAYOLLE

070424

16:45 15:00

0.5 ASA 1 ASA

Onyx / ECS/PLG1137Sonirval

J. Fournier 070424 Mr Vialle & Caillere 070420 Mr Vialle & Caillere 070419

S070420FR-ASA03Site Visit S070419FR-ASA03Site Visit S070418FR-ASA01Ass-Tel S070417FR-ASA01Ass-Tel S070416FR-ASA01Site Visit

QCX427 QCX427

Lafarge Lafarge

SPLC Fr SPLC Fr

7 ASA 7 ASA 0.5 ASA 0.5 ASA 7 ASA

QCX1254 Holcim QCX1254 Holcim SNVEPLG1292 Smedar

Rochefort Fr Da Costa Rochefort Fr Da Costa Rouen Fr

070418+G61 11:00 070417+G61 15:00

M. Delorme 070416+G61

S070330FR-ASA03Site Visit

QCX427

Lafarge

SPLC Fr

Mr Vialle & Panalytical 070330

7 ASA

S070329FR-ASA03Site Visit

QCX427

Lafarge

SPLC Fr

Mr Vialle & Panalytical 070329

7 ASA

S070328FR-ASA02Ass-Tel

QCX782

Lafarge

Le havre Fr

FAYOLLE

070328

10:00

0.5 ASA

S070323FR-ASA03 S070322FR-ASA02

QCX427

Lafarge

SPLC Fr Rouen Fr

Mr Vansink Panalytical 070323 070322+G61

0.5 ASA 1 ASA

SNVEPLG1292 Smedar

S070322FR-ASA01Ass-Tel S070314FR-ASA02Ass-Tel S070314FR-ASA02

QCX1254 Holcim QCX782 Lafarge QCX782 Lafarge

Rochefort Fr Yanick Le havre Fr Le havre Fr

P.Legros

070322+G61 11:50 070215 18:00 070215 19:00

0.5 ASA 0 ASA 0.75 ASA

S070313FR-ASA02Ass-Tel S070313FR-ASA01Ass-Tel S070312FR-ASA03Ass-Tel

QCX782

Lafarge

Le havre Fr

P.Legros

070213

16:00

0.5 ASA 0.5 ASA 1.5 ASA

QCX1254 Holcim SNVEPLG1292 Smedar

Rochefort Fr Yanick Rouen Fr

070313+G61:45 9 070312+G61 10:30

F. Caron

S070312FR-ASA02Ass-Tel

Cimar ECS1058 (italcementi) Safi Morocco Aroui

070312+G61 16:00

1 ASA

S070312FR-ASA01Adm

QCX1254 Holcim

Rochefort Fr P. Viverge

070312+G61 14:00

1.5 ASA

S070306FR-ASA02Ass-Tel

QCX782

Lafarge

Le havre Fr

P.Legros

070306+G61 19:00

0.5 ASA

S070306FR-ASA01e-mail

Cimar ECS1058 (italcementi) Safi Morocco Aroui Cimar ECS1058 (italcementi) Safi Morocco QCX1080 Uniland
Vallcarca (Spain)

070306+G61:45 8

0.5 ASA

S070305FR-ASA05Develop S070305FR-ASA04Ass-Tel

070305+G61 17:00 Santi RAYA 070305+G61 16:30

3 ASA 0.5 ASA

S070305FR-ASA03Ass-Tel

Cimar ECS1058 (italcementi) Safi Morocco Aroui

070305+G61 15:45

0.5 ASA

S070305FR-ASA02Ass-Tel

QCX1254 Holcim

Rochefort Fr Yanick

070305+G61 14:10

0.5 ASA

S070305FR-ASA01Ass-Tel S070301FR-ASA01Ass-Tel

QCX782

Lafarge

Le havre Fr

J.C. Fayolle 070305+G61:50 9 070301+G61 10:45

0.25 ASA 0.25 ASA

QCX1254 Holcim

Rochefort Fr P. Viverge

S070228FR-ASA01Ass-Tel

QCX1254 Holcim

Rochefort Fr P. Viverge

070228

13:50

0.5 ASA

S070227FR-ASA01Ass-Tel

QCX1254 Holcim

Rochefort Fr P. Viverge

070227

9:50

0.25 ASA

S070227FR-ASA01Ass-Tel

QCX1254 Holcim

Rochefort Fr P. Viverge

070227

9:50

0.5 ASA

S070226FR-ASA03Ass-Tel

QCX1254 Holcim

Rochefort Fr P. Viverge

070226

15:50

0.5 ASA

S070226FR-ASA02Ass-Tel S070226FR-ASA01Ass-Tel S070223FR-ASA01Ass-Tel S070222FR-ASA02Ass-Tel

QCX1254 Holcim QCX360 QCX427 Lafarge Lafarge

Rochefort Fr P. Viverge PLN Fr SPLC Fr

070226 070226 070223 070222

13:50 13:45 9:30 15:00

0.25 ASA ASA 1.5 ASA 0.5 ASA

G. Garcia Sandrine Legros

QCX1254 Holcim

Rochefort Fr Yanick

S070222FR-ASA01TC S070221FR-ASA03Ass-Tel S070221FR-ASA02Ass-Tel

Cimar ECS1058 (italcementi) Safi Morocco Aroui QCX1254 Holcim QCX782 Lafarge
Rochefort Fr Yanick Le havre Fr

070222 070221

9:00 16:00 11:00

0.75 ASA 0.5 ASA 0.5 ASA

J.C. Fayolle 070221

S070221FR-ASA01Ass-Tel S070220FR-ASA03TC S070220FR-ASA02

QCX360 QCX782 QCX360

Lafarge Lafarge Lafarge

PLN Fr Le havre Fr PLN Fr

G. Garcia

070221 070220 070220

10:00 19:00 11:00

ASA 1.5 ASA 0.75 ASA

S070220FR-ASA01Ass-Tel S070219FR-ASA02Ass-Tel S070219FR-ASA01Ass-Tel

QCX360 QCX782 QCX782

Lafarge Lafarge Lafarge

PLN Fr Le havre Fr Le havre Fr

G. Garcia P.Legros

070220 070219

10:00 15:00 11:00

0.25 ASA 0 ASA 0.5 ASA

J.C. Fayolle 070219

S070216FR-ASA03Ass-Tel

Cimar ECS1058 (italcementi) Safi Morocco Aroui

070216

14:00

0.75 ASA

S070216FR-ASA02TS S070216FR-ASA01Ass-Tel S070215FR-ASA02Ass-Tel S070215FR-ASA01Ass-Tel

QCX782 QCX782 QCX782 QCX782

Lafarge Lafarge Lafarge Lafarge

Le havre Fr Le havre Fr Le havre Fr Le havre Fr

070216 J.C. Fayolle 070216 P.Legros 070215

10:00 10:00 16:00 11:00

1 ASA 0.25 ASA 0.5 ASA 0.5 ASA

J.C. Fayolle 070215

S070212FR-ASA02Ass-Tel S070212FR-ASA01Ass-Tel S070209FR-ASA02Ass-Tel

QCX1254 Holcim QCX782 Lafarge QCX1254 Holcim

L. Cassez & I. Rochefort Fr Dacosta Le havre Fr P.Legros
Rochefort Fr P. Viverge

070212 070212 070209

15:00 17:00 17:15

0.25 ASA 0.5 ASA 0.25 ASA

S070209FR-ASA01Ass-Tel S070208FR-ASA01Ass-Tel S070207FR-ASA05Ass-Tel S070207FR-ASA04Ass-Tel S070207FR-ASA03Ass-Tel S070207FR-ASA02Ass-Tel S070207FR-ASA01Ass-Tel S070206FR-ASA01Ass-Tel S070201FR-ASA01Ass-Tel

QCX1254 Holcim QCX1254 Holcim QCX1254 Holcim QCX1254 Holcim QCX1254 Holcim QCX1254 Holcim QCX1254 Holcim QCX360 Lafarge QCX782 Lafarge

Rochefort Fr P. Viverge Rochefort Fr P. Viverge Rochefort Fr P. Viverge Rochefort Fr P. Viverge Rochefort Fr P. Viverge Rochefort Fr P. Viverge Rochefort Fr P. Viverge PLN Fr Le havre Fr

070209 070208 070207 070207 070207 070207 070207 070206 070201

14:00 21:30 21:30 20:00 18:15 17:00 15:00 10:00 17:00

0.5 ASA 0.75 ASA 1 ASA 1 ASA 1 ASA 1 ASA 1 ASA 0.25 ASA 0.25 ASA

G. Garcia P.Legros

Support Description

PB for Output on Siemens PLC MILL6 on one server. Solved Discussion en vue de l'integration d'une DX Bruker et une pastilleuse Hertzog

_ Analyse perle à partir de QCX, puis transfert ver LIMS etc … Plus d'info concernant Export vers LIMS ds fic XML items déclarés sous eqp Offline pour les items calculés niv sup grpEch

PMV 4th & 5th day /5 PMV See Report _ Traitement du PB broyeur/Press ech e-mail avec Dam, e-mail lient suggestion de install nv Driver à distance. _ Modif et envoie rapport repception Essai pour facturation

PMV 3rd day /5 PMV See Report Info sur disponibilité drivers pour les surb/Press Herzog envue nvll install Declenchement d'un Bip Sonore à chaque alarme. Comment l'empêcher. Info Fournie UAC n'est pas appliqué sur certain operateurs sur un seul serveur. Solution donnée Synchronisation du Serveur (OK) Information concernant l'export des résultats analyse Manu vers LIMS ABB

Discussion with DAM, he does not remember about the Bug Fix, but suggested to contact HM who has treated the PB for other plant. Contact Mr Macdonald, discuss about the PB, there is other pb when modifing the Proportionner config the system is freezing !! .for the request for tablet started from CNV In to the XRF, and avoiding flipper. this is not easy may be we have to change the PLC prg for the conveyor (sensor ?) and robot teatching etc ..., so finaly for the client is not so urgent, the most important is the smpno.

PMV 1st & 2nd day /5 PMV See Report PB and request with QCX, smpno is > 1000000, it dsp ****, it was handeled by coes. Discuss with JAT, it looks that the pb happens some where else, it is not cleaus about Bug fix e-mail to SAAB, PcAnywhere throug Modem, diagnostic more than 100 A-point with Alg 3, no deadband (c3)? Alot of alrm IO Q buffer full. Show how to modify, re-connection in the afternone alrm disappear. But still event pb. E-mail to HW Problem with too many commandes to the PLC, and Eventlist. Send e-mail with small manual Howto for A-Point Config with alg3, const 3 and 5 Discussion du problème arrivé la veille

plusieurs Pb de blocage du système, non traitement de certain échantillon, cartouche reste dans la station etc. .. Après un reboot un éch. est traité, le 2eme reste dans la station sans traitement. Débouchage Manu, et renvoie, nettoyage de la station et du capteur présence cartouche. PB résolu.

Missed points in exported DB Par moment BLX ne calcule pas les consignes. Ceci est dû au prélèvement effectué avant l'analyse du précédent

Faceplates for Micon Suite au changement des adresses IP, Pb au niveau d'un poste client. Resolution OK Suite au changement des adresses IP, Pb au niveau de interlock entre le robot et le TTR. L'adresse référence du TTR dans l'API n'a pas été modifié. Certain résultats Dx ne sont pas transférés vers QIMS. L'export n'était pas configuré. Configuration et test OK Voir Rapport d'intevention Pb sur la façon d'ouverture de session windows. Info, donnée PB résolu.

3- pb pastilleuse2 See Report Pb resolu

PMV See Site report

3- pb pastilleuse2 diagnostic, test et mise en place d'une solution, 1- DecServer config et test 2- Ndivers creation points et config pour export vers protop 3- pb pastilleuse2 diagnostic 1- DecServer config et test 2- Ndivers creation points et config pour export vers protop 3- pb pastilleuse2 diagnostic
discussion et envoie de documents pour effectuer des backups images sur disque et cassettes. gestion des problèmes restant coté pfaff, divers contacts et info … Problème avec le panel. Traitement contact Pfaff pour l'envoie d'un nouveau panel. Panel arrivé à l'usine en fin de semaine Problème avec le panel de la station d'emission cru EF. Le pannel est HS. Divers contacts pour regler le PB, CCD etc… Impossible de faire fonctionner les applications QCX sur le poste client. Le Poste est en mode maintenance. Redémmarage du poste en mode marche. OK Info pour configuration et envoie valeur C3S (Cru EF) vers la salle de contrôle)

Perte de communication avec la FX, passtille arrive à l'extremité du convoyeur mais l'analyse ne demarre pas. Le probleme se situe au niveau de l'UAI. Après redemarrage du PC et de l'application SuperQ le problème est résolu Suite à un Pb de collusion entre Robot et le TTR la pince, dereglage de présence godet. Info forunie. Voir Rapport d'intevention Comment envoyer les résultats d'analyse au système de CC Pb, since Friday night the XRF in error. There was no possibility for the client to bring it to Ready. E-mail recieved with some trace, showing that superQ answer the Open Lisit request by status=fatal. After investigation batch QCX_LIST uncoverable problem in superQ. after creation of a new batch QCX_LIST1, list status is OK BLX la valeur C3S affiché sur le synop. Est differente de celle analysée. Le pb est dû a une mauvaise association dans "Export points" 3.5 jours durant la visite une intervention uregente à Vallcarca en Espagne Pb de copie d'un resultat vers Apoint. L'association n'était pas effectuée. Les analyses sur FX ne sont pas executé. L'échantillon arrive au bout du convoyeur, l'analyse ne démarre pas. Le PB était au niveau du port échatillon qui n'était logiquement pas defini (cup 37) au niveau de superQ PMV on ECS VMS system + PLG PB solving PLG Installation of ECS7.7 & PLG7.5 + pb solving Questions conernant la liaison avec XRF suite crash du disque du PC SuperQ, et la ré-installation.

Visite annulelle dans le cadre du contrat de maintenance new feeder connected on Mill 3 & Mill 4. setpoint is 0 for this new feeder on mill 4 only. Investigation and test etcc . Pb solved. Pb au niveau de la station de reception, le dosage ne démarre pas. Après deblocage de la station remise ne état le pB persiste. Après re-boot OK. Suite des Investigations pour pb affichage etat Malvern sur les synoptiques pas de résultat Le PB de l'insitec reste pour une partie des recettes auto (ciment instantanné) Investigation pour pb affichage etat Malvern sur les synoptiques after a PB not related to QCX, one of SGP editing has been locked. Check if it is not locked by another terminal. check for the Insitec Problem. When removing output eqp. The recipe is working. Now it has to be test in automatic to confirm. after some modification done the sample is transported to the Insitec but the analysis do not start. Diagnostic, demand to send HC and trance. From the trace we see Output eqp is defined. E-mail to try without Outout eqp. How to associate Insitec results to Acx Items. Answer given to the client.

Various PB Solving & info Problem with the Malvern, Eqp looks OK but all samples go the the Buffer rack. Divers diagnostic, finaly the eqp was in passif mode. Still in the mimic's after stopping and starting the malvern driver the status in the mimic' is "Driver Stopped" even though the driver is working OK. People in the plant will call back thursday to make a diagnostic.

1- Question on the possibility to remove "backgound test" in the insitec. No it is not possible, this demands Driver modification ask HOeB. 2- How to start
dedusting during powering material by the robot in Mill & Press and not after (chack this with CCD) demande d'info,& discussion. We will find a solution even if we have to change tis driver diagnotic on Comm pb. Solving alarm printer pb, Modif Rep, Log Horizon … QIMS Pb transfert of valproc results before Pntacq, then the results can not be stored by PCC Some results are not transfered to CCR. Problem is when sample (for a specific SG) is taken before last sample analyzed, result will not be transfered diagnostic with alarme printer

1- Test Error Handeling, 2- Old Bug correction on the cubix Dirver Sample accepted even if Analysis failed. 3-AUS use one SGP for several source sampling on Raw Mill. 4- Backup to the Spare Disk.
QCX Implementation of Error Handeling for Cubix Info how to implement new calibrated program on XRD. Operator samples do not start, from T-Input. Reset Eqp PLG Hotfixes installation & test + Report correction

1- Check with Mr Vialle the Error list sent by Panalytical, to select the relevent for QCX error handeling. 2- New menu for Invalid Raw sample, just go to Clean
UAI Interface for Cubix had some problems. Panalystical Instaalled new UAI, which also handle errors as number.new UAI has been tested OK, improbvement for file trasfert for Rietveld (modification in FLSA side delay befor transfering file)

Some sample are not sampled automaticaly. The problem is one of sending station is stopped. PS Cut, so the PLC is spending too much time trying to get info from there, then the command take sample (keep 1 some seconds and back to 0) is not seen by the PLC. suggest to PS On that station

Several phone call and discussion for common visite to site to solve alarm reporting from cubix to QCX Discussion with PHL about the site visite next week , and the solution …

Problem ON Dosing and AUS, sample is sent back to the sending station, and returned immediately back to the Lab !!!, the client has made some modification on the PLC prg. !! It must be this modification who cause the Problem call for confirmation about QIMS . Not checked yet Test on Laptop for modification Sampling Time is OK. Transfert through XML has to be checked on the client system. Questions on Transfert on QIMS. The Possibility to change Sampling Time. Information Given, But we have to check if it works and trasfert will be done through XML files Problem on Balance status intermedite even if we reset …investigation suggest Reset all RCV POS. contact the client and discuss the situation. E-mail to confirm our intervention W13 and then w19 for new version of PLG. E-mail to KIK … the client tried the solution sent at march 06, it worked for Apoints but the file crush when processing Bpoint. I have to restore client DB and check. VPN client config, and VNC install to connect remotely to the site. No success, access denied. The client at the plant will investicate with it's IT; QIMS Pb, some of XRF Items are not reported any more to UNILAB. After cheking XML file Info from QCX are correct, but as chanal names have been changed by the Client from SuperQ, the references to these new names have not been linked to UNILAB ones. solution in client side

E-mail the solution for Operator action. To the client with Explanation HowTo Operator action Problem.Develop, and test of Macro VB to change all relevent Events type to "Log Event, do not announce" Unlock Robolab, XRF Stat Problem. Operator action Problem. PHL Confirm that we must change the Log Events on all points to 1. Call to the client to tell we are going to send a small VB program to change the necessary.

1- Client has created Bpoints to make ON/Off portion for some Eqp in the

automatic samples. It does not work. The problem wes in the Button references in OPS. 2- Robot supply cup 2 times to the Balance then Collusion. Suggest temporary solution, in the robot program, put a waiting time (4 sec) in the Procedure PUT BAL CUPSML Buffer Rack physicaly empty but, it looks as it is seen as occupied by robolab, lock situation. After resetting all position it is OK. We have to check the driver, some positions may be not released by robolab ? new Recipe made is stopped after the Mill ? The configuration was with accept/manual. Info about sample staying in the XRD Rack. the doses for 2nd and 3rd Cup has got less material than the first, the dosing is then rejected. Idiscussion about that, and how to increase the # of doses. Finaly the client solve the networking problem and get connected to the Malvern. The Sub-sample for Malvern is not created. The reason is the signal is Off (Bpoint) signaling we want (or not) a Malvern Portion. Malvern comm is OK but unable to start any recipe to Malvern. Several investigation. Check if from automatic samples is OK. Finaly success. Info on how to set number of doses

Client manage to Ping succefully, but still no comm with Malvern PC. Still we have network PB. We are not able to access any directory, etc .. Client will check with its IT The Malvern was not used for more than 1 month. The client have some trouble to make it working. No net access any more to the Malvern PC (no answer to Ping) xrd Pb. Is solved by rebooting the XRD PC. Info if it is possible to get Kilocounts from XRF results. problems on transfer new Sgp to QIMS. Conf reports packages for transfer to QIMS Again info on alarm transfert, and one of the feeder rate are transfered on Kg/h, Info given on how to to get them on t/h Operator action PB. Client Checked the conf. It is OK. He sent also the Prodb files. Contact PHL to see the possibility of handling the PB by FLSA-H throug him as he is French speaking. PHL find that more than 1600 operator actions are in the event file. Call and Send e-mail to the client telling that PHL will contact them ... Info on how to transfer Alarms to from QCX to WinCC (Client Control system) Info on modification of the Mills and Press PLCs from S5 to S7, questions about Formulas. xrd Pb. Sensor checked PB persiste. It may be time out pb. In the exchange between QCX Driver and the eqp. As comm goes throuh files, Reboot the XRD PC and see if not Deeper investigation needed. It may be necessary to move to site. Modification of PntACQ Driver according to DaM indication. Compilation and test . The modified driver is sent by e-mail to the client Time evaluation of driver modification (VMS) for a new Malvern Eqp. Check of Malvern specification and the existing driver Some of XRD starts but just (sec before) the Eqp is delared in Fault by QCX. Even though the analysis finish correcltely. Suggest to check the sensor. Discussion on the QIMS Problem. Informations on complex formula. Screen HC of some examples made and sent by e-mail. Some of Operator actions are not reported in event system.This has been treated by one of our colleague in Nov2006 but forgten by him !. Call PHL for support, he suggests to check system config. Screen HC of the Conf to check made and sent by e-mail to the client Reproducing PntACQ proplem on system on Laptop , Bug report and call to DaM. Temporary solution may be made in the PntACQ Driver. The client is informed by e-mail that problem is under treatement solution will be found soon Informations and trouble shouting on formulas and export Results Information and diagnostic on with PntACQ Driver Program name not registerd so it causes Pb to export to QIMS Informations and trouble shouting on formulas and export Results C3A & IS are not calculated correctely. Formula of C3A is correct but the item was not associated to the correct formula. IS we did not find the reason (IS not solved yet) Information on QIMS Robot fail to take some samples on the XRD conveyor. Solution Conveyor has to be fixed correctely and/or Re-teach Robot position

AUS Sample Taken sent to Lab but not registerd and not treated by QCX. Signal Sample taken not sent at time to QCX then Timeout. Solution (Increase timeout from 45s to 240s) Trouble shouting Robolab + Info Trouble shouting Robolab + Info Trouble shouting Robolab + Info Trouble shouting Robolab + Info Trouble shouting Robolab + Info Trouble shouting Robolab + Info Info on Robolab menu Information on Active Samples

Support_ID

Supp ort Syste type m Client

Site / Country

Client Pers

Date Hour
20:00 21:30 21:30

T. Spent (H)

FLSA Time/ eng type
Night Night Night

S070207FR-ASA04Ass-Tel QCX1254Holcim Rochefort Fr P. Viverge 070207 S070207FR-ASA05Ass-Tel QCX1254Holcim Rochefort Fr P. Viverge 070207 S070208FR-ASA01Ass-Tel QCX1254Holcim Rochefort Fr P. Viverge 070208 LeGros et S070516FR-ASA06Ass-Tel QCX782 Lafarge Le havre Fr Michelo 070516

1 ASA 1 ASA 0.75 ASA

20:10

1.5 ASA 0.5 ASA

Night Holiday

S070809FR-ASA01Ass-Tel QCX1254Holcim Rochefort Fr P. Viverge 070809+G61 11:35

S070810FR-ASA01Ass-Tel QCX1254Holcim Rochefort Fr P. Viverge 070810+G61 9:20 S070822FR-ASA01Ass-Tel QCX1254Holcim Rochefort Fr P. Viverge 070822+G61 9:30

0.5 ASA 0.5 ASA

Holiday Holiday

S071023FR-ASA01Ass-Tel QCX782 Lafarge Le havre Fr Legros Cimar (italcem Safi S071125FR-ASA01Ass-Tel ECS1058 enti) Morocco

071023

20:00

1.5 ASA

Night

Aroui

071125 14H

0.5 ASA

Holiday

Support Description
Trouble shouting Robolab + Info Trouble shouting Robolab + Info Trouble shouting Robolab + Info Pb au niveau de la station de reception, le dosage ne démarre pas. Après deblocage de la station remise ne état le pB persiste. Après re-boot OK. Suite à un Pb de collusion entre Robot et le TTR la pince, dereglage de présence godet. Info forunie. Perte de communication avec la FX, passtille arrive à l'extremité du convoyeur mais l'analyse ne demarre pas. Le probleme se situe au niveau de l'UAI. Après redemarrage du PC et de l'application SuperQ le problème est résolu Info pour configuration et envoie valeur C3S (Cru EF) vers la salle de contrôle) plusieurs Pb de blocage du système, non traitement de certain échantillon, cartouche reste dans la station etc. .. Après un reboot un éch. est traité, le 2eme reste dans la station sans traitement. Débouchage Manu, et renvoie, nettoyage de la station et du capteur présence cartouche. PB résolu. UAC n'est pas appliqué sur certain operateurs sur un seul serveur. Solution donnée Synchronisation du Serveur (OK)

Ass-tel S080724FR-ASA01 Site S080722FR-ASA01 Visit

QCX354 QCX354

Lafarge Lafarge

Contes Fr Contes Fr

G. Camous G. Camous

080724 080722

Site S080715FR-ASA01 Visit

QCX782

Lafarge

Le havre Fr

P.Legros

080715

Ass-Tel S080713FR-ASA01

QCX782

Lafarge

Le havre Fr

P. Legros

080713 Sunday

Remote conn/BOMGAR QCX354 S080711FR-ASA01

Lafarge

Contes Fr

G. Camous

080711

Ass-Tel S080702FR-ASA01

QCX782

Lafarge

Le havre Fr

P. Legros

080702

Site S080623FR-ASA01 Visit

QCX427

Lafarge

SPLC Fr

Landais/ Caillière

080623

Ass-Tel S080606FR-ASA03

QCX782

Lafarge

Le havre Fr

P. Legros

080606

Site S080605FR-ASA01 Visit

QCX427

Lafarge

SPLC Fr

Landais/ Sandrine Legros

080605

Ass-Tel S080604FR-ASA01

QCX427

Lafarge

SPLC Fr

Sandrine Legros

080604

Ass-Tel S080408FR-ASA01

QCX427

Lafarge

SPLC Fr

Eric Landais

080408

Remote conn S080321FR-ASA01

QCX782

Lafarge

Le havre Fr

FAYOLLE/Tou pin 080321

Site S080319FR-ASA01 Visit

QCX782

Lafarge

Le havre Fr

FAYOLLE/Tou pin 080319

Site S080317FR-ASA01 Visit

QCX427

Lafarge

SPLC Fr

Choupay

080317

Site S080305FR-ASA01 Visit

QCX427

Lafarge

SPLC Fr

Landais

080305

S080303FR-ASA01

QCX782

Lafarge

Le havre Fr

FAYOLLE

080303

Ass-Tel S080227FR-ASA01

QCX782

Lafarge

Le havre Fr

FAYOLLE

080227

Site S080212FR-ASA01 Visit

QCX427

Lafarge

SPLC Fr

Choupay/Land ais 080212

Ass-Tel S080201FR-ASA01

QCX782

Lafarge

Le havre Fr

P. Legros

080201

Site S080124FR-ASA01 Visit

QCX427

Lafarge

SPLC Fr

Mr Landais

080124

e-mail S080117FR-ASA03

QCX782

Lafarge

Le havre Fr

FAYOLLE

080117

Ass-Tel S080117FR-ASA01

QCX427

Lafarge

SPLC Fr

Mme Choupay 080117

Ass-Tel S080116FR-ASA03

QCX427

Lafarge

SPLC Fr

Mr Landais

080116

e-mail S080116FR-ASA02

QCX782

Lafarge

Le havre Fr

FAYOLLE

080116

Ass-Tel S080109FR-ASA01

QCX360

Lafarge

PLN Fr

G. Garcia

080109

Ass-Tel S080107FR-ASA02

QCX782

Lafarge

Le havre Fr

FAYOLLE

080104

Ass-Tel S080107FR-ASA01

QCX782

Lafarge

Le havre Fr

FAYOLLE

080104

Ass-Tel S080104FR-ASA01

QCX782

Lafarge

Le havre Fr

FAYOLLE

080104

diagnostic et info pour résoudre

1- pb

transmission Pfmanu à Unilab. 2Remplacement lecteur Cassette Résolution PB Drivers FX

10h&15h&16h

1 ASA 11 ASA

12 ASA

diagnostic pour le problème Robot survenu le wwek-end. Finalement c'était un PB de mauvaise sycronisation. Troubleshootin g of the Robot Problem Troubleshooting of the XRF new driver

14H00&20H

2.5

ASA

7 ASA

18H00

0.5 ASA

Info, Clincker result has not been transmited to CCR. The reason is a sample have been taken befor last clinker sample analyzed

8 ASA

Test to repreduce problem happening June 4. usage of 4 portion per sample. In the begining of the afternoon the PB happened. DB put back, recommendation to a avoid 4 portions use

19H00

0.5 ASA

The operators says that some time when changing sample taking frequency it is not respected by the system. Explanation may be for a given sample we have to change the frequency for all sample group (product) of the sampler and not anly the current one.

8 ASA

predoses it is the maximun autorized by robolab. it has never used befor, it is similar to a problem with no of machines per menu. Solution : 2- we put back the disk but with the DB savedat.vma from one month ago, OK. 3- the samples (72) made during last 24 hours were rejected by QIMS (the have SID aleready given last month), so we generated the thiere XML file the SID will be changed manualy then they will be accepted by UNILAB, a test has been made with one sample it worked. 4Export of results S,Na & K to PROTOP for BF10,BF20 &OH36 this was a request from Mr Gautier. 5- a backup image has been made also DT1

11h et 14h

0.5 ASA

Dosing/deviding PB on the predoser. Since the morining one predose machine, does not dose some or all the portion. Check of the comM, events etc.. After reboot the PB remain. Urgent intervention the to do the following day.

9h:15

1 ASA

PB en Result transfer to QIMS on some of SGP. This was due to changes on XRF1 and XRF2 for (tablet and bead). Explanation on where to change config.

10h:30

0.5 ASA

Test of the remote connection Through the secure server in Copenhagen, using BOMGAR

1- Discussion

7 ASA

on spec for Feeder acsh Estimation, based on complicated calculation. 2Discussion on how to improve the diagnostic when pb in the Recv Station 3B-Points for Eqp availability as part of new performance reports

7 ASA

Work with panalitical reducing analysis time, espcialy sampling handle in the changer Transfert PB between XRD Sgp Data and Protop. Solved

7 ASA

10h:00

ASA

JCF suggests a meeting in site to discuss the complecated calculation. We agree for 19/3/08 in the morning

16h:20

0.5 ASA

Discussion on problem happend on RCV & Balance and TTR. What is the possibility to intreuce more info in the OPS RCV etc to help for diagnostic. Also disscussion on some complicated calculation needed in the plant, the possibility of making a specific application.

7 ASA

XRD Driver Modification to get both results from Pic & Rietveld simulanousely. Also Work on Data export to Protop

16h:20

0.5 ASA

TTR shows status not updated. Check Modicon TTR PLC, No comm. Ping to TTR IP Adress OK. Check visualy the PLC looks OK. After swich off and on the TTR, Comm back OK

7 ASA

Check and test new spare QCX Server study the possibility to make some specific complicated calculation with QCX coordination for XRF replacement. Info for normal (not Reiveld) FCaO on the XRD

18:15

0.5 ASA

0 ASA

0 ASA

Discussion for how to build a spare VMS QCX Server. Plan intervention in site to help on this January 24

19:00

1 ASA

e-mail answer/diagnosti c about PB of 07/01/08. See Report PB_Lehavre_08 0107_diagnostic _email_a_JCF.d oc Infor about prg nbr for the Malvern, the client changed the Eqp to Insitec Call back for confirmation system is OK

10:30

0.5 ASA

21:45

0 ASA

18:00

2 ASA

Robolab : Big cup is not moved to the rack, this lock the recipe in the Recv Station. Stopping the BC driver freeze Eqp Tools. Reboot did not help, sample stays in RCV,not treated. Err PM, (we find PM service stopped), clean non finished recipe reboot again, OK Info pour des calculs compliqué (Solveur)

11:00

0.5 ASA

90.5