SVP or VP or Sr. Director
Content
MISHA WILLIAMS 304 Trenton Drive * Wylie, TX 75098 972-832-7364 * [email protected] www.linkedin.com/in/imergemobile SENIOR TECHNICAL EXECUTIVE CIO | SVP| VP Key Areas of Expertise: * IT Governance * Organizational Turn-Around * IT Operations * Cost Management * Portfolio Management * IT & Business Alignment * Vendor Management * Product Development TEXAS INSTRUMENTS in Dallas, TX 2001 - 2009
SENIOR IT OPERATIONS MANAGER Led large scale IT Operations team of 30 direct reports and a $6M operating budg et. Managed global communications network of domestic and international traditio nal communications infrastructure and VoIP, maintained key vendor relationships, and global communications network. Collaborated with Procurement Office to revi ew and re-negotiate all standing contracts with external vendors. Selected Accomplishments: * Lowered operating costs by $2M yoy by re-negotiating long standing vendor cont racts, consolidating & removing redundant assets, re-negotiating software licens ing models, and establishing strategic outsourcing relationships. * Set Regional & Global IT Operations Strategy resulting in implementation of IT Governance/Enterprise Architecture process used to vett additions to overall IT Portfolio. Effort established linkage between IT & Enterprise Business Strategy . * Established graduated internal service level agreements with business units to meet system uptime, performance, and capacity expectations. Effort resulted in 99.999% uptime for mission critical applications. * Turned-around failed company-wide voicemail system upgrade after prior impleme ntation problems. Created a 'Organizational Readiness Process' that involved key players from the IT staff and business units on every project from beginning to end with a communications and training plan, project launch planner, and a proj ect review checkpoint process. SALES & MARKETING IT PROGRAM MANAGER Managed large-scale global client projects/Business Analysts/Junior Project Mana gers. Coordinated client requirements and collaborated cross-functionally to cre ate/manage a project portfolio consisting of ERP, CRM, SaaS Content Management S ystems, web applications, and internet marketing technologies. Selected Accomplishments: * Migrated Tokyo sales office from locally sourced 10-year old CRM system to our centrally managed and globally sanctioned CRM solution, Siebel, with zero defec ts and no loss in operational time for 500 employees. Project was completed 6 mo nths ahead of projections and $200K under budget. * Enabled business expansion into new foreign markets by leveraging existing CRM /ERP technologies and automating banned country/customer identification process to comply with government regulations. * Led $2M Content Management Solution Migration for a key business unit. Migrate d system onto a Software-as-a-Service (SaaS) Model and handled all aspects of pr oject from RFI/RFQ, vendor selection, financial approval through successful comp letion of the project on-time and $1M under budget. ENGINEERING APPLICATION DEVELOPMENT MANAGER
Redesigned systems, processes, and led software engineering projects to increase productivity and efficiency of Texas Instruments Strategic Business Units and l ower their operating costs. Analyzed current systems and made recommendations to increase efficiency of products. Collaborated with the team to determine what i mprovements were needed to the system in order to lower operating costs. Selected Accomplishments: * Analyzed productivity of the strategic business units and helped streamline bu siness processes to save time and achieve better results. * Implemented Semi-Conductor Engineering Knowledge Database and accompanying pro cess for design engineers resulting in 15% faster time to market. SENIOR INFORMATION SECURITY ENGINEER Selected Accomplishments: * Manage Vendor & Solution selection process and deployed Network & Host Based I ntrusion Detection System throughout North America & across 5 LoBs * Drafted & Gained Buy-In to Corporate Information Security Policy where there w as not one before * Assumed Lead Engineer role for Interconnectivity Gateway Team: managed all ext ernal connection requests into corporate network * Collaborate with Corporate Security & Corporate IT Audit to draft annual audit plan domestically & global regional offices * Promoted to Lead Security Engineer on Virus Incident Response Team United States Navy, Leading Petty Officer 7/91 to 7/99 Technical SKILLS
* Salesforce.com, Microsoft Project, Apple SDK, Apple OS, Lotus Notes * MS Office: Excel, Word, Outlook, PowerPoint, ISS Network/Host * Cisco PIX Firewall, Cisco Unity Voicemail, Cisco IP Soft Phone, Symantec Virus Protection * Compaq Proliant Server Series * Siebel CRM Call Center, SAP, Astoria CMS, DocZone Content Management
EDUCATION & TRAINING
MASTER OF SCIENCE (M.S.) IN BANKING & FINANCIAL MANAGEMENT at Boston University , on-hold Harvard Business School Executive Education, Leadership for Senior Executives, 2 011 BACHELOR OF SCIENCE (B.S.) IN INFORMATION TECHNOLOGY at University of Phoenix, 2002 Executive Leadership Professional Certification, Cornell University, 2009 Executive Leadership Professional Certification, Thunderbird School of Global Ma nagement, 2009 Marketing & Brand Management, Thunderbird School of Global Management, 2009 Certified Information System Security Professional (CISSP), 2002 Retired Project Management Professional (PMP), 2005 Retired
SENIOR IT OPERATIONS MANAGER Led large scale IT Operations team of 30 direct reports and a $6M operating budg et. Managed global communications network of domestic and international traditio nal communications infrastructure and VoIP, maintained key vendor relationships, and global communications network. Collaborated with Procurement Office to revi ew and re-negotiate all standing contracts with external vendors. Selected Accomplishments: * Lowered operating costs by $2M yoy by re-negotiating long standing vendor cont racts, consolidating & removing redundant assets, re-negotiating software licens ing models, and establishing strategic outsourcing relationships. * Set Regional & Global IT Operations Strategy resulting in implementation of IT Governance/Enterprise Architecture process used to vett additions to overall IT Portfolio. Effort established linkage between IT & Enterprise Business Strategy . * Established graduated internal service level agreements with business units to meet system uptime, performance, and capacity expectations. Effort resulted in 99.999% uptime for mission critical applications. * Turned-around failed company-wide voicemail system upgrade after prior impleme ntation problems. Created a 'Organizational Readiness Process' that involved key players from the IT staff and business units on every project from beginning to end with a communications and training plan, project launch planner, and a proj ect review checkpoint process. SALES & MARKETING IT PROGRAM MANAGER Managed large-scale global client projects/Business Analysts/Junior Project Mana gers. Coordinated client requirements and collaborated cross-functionally to cre ate/manage a project portfolio consisting of ERP, CRM, SaaS Content Management S ystems, web applications, and internet marketing technologies. Selected Accomplishments: * Migrated Tokyo sales office from locally sourced 10-year old CRM system to our centrally managed and globally sanctioned CRM solution, Siebel, with zero defec ts and no loss in operational time for 500 employees. Project was completed 6 mo nths ahead of projections and $200K under budget. * Enabled business expansion into new foreign markets by leveraging existing CRM /ERP technologies and automating banned country/customer identification process to comply with government regulations. * Led $2M Content Management Solution Migration for a key business unit. Migrate d system onto a Software-as-a-Service (SaaS) Model and handled all aspects of pr oject from RFI/RFQ, vendor selection, financial approval through successful comp letion of the project on-time and $1M under budget. ENGINEERING APPLICATION DEVELOPMENT MANAGER
Redesigned systems, processes, and led software engineering projects to increase productivity and efficiency of Texas Instruments Strategic Business Units and l ower their operating costs. Analyzed current systems and made recommendations to increase efficiency of products. Collaborated with the team to determine what i mprovements were needed to the system in order to lower operating costs. Selected Accomplishments: * Analyzed productivity of the strategic business units and helped streamline bu siness processes to save time and achieve better results. * Implemented Semi-Conductor Engineering Knowledge Database and accompanying pro cess for design engineers resulting in 15% faster time to market. SENIOR INFORMATION SECURITY ENGINEER Selected Accomplishments: * Manage Vendor & Solution selection process and deployed Network & Host Based I ntrusion Detection System throughout North America & across 5 LoBs * Drafted & Gained Buy-In to Corporate Information Security Policy where there w as not one before * Assumed Lead Engineer role for Interconnectivity Gateway Team: managed all ext ernal connection requests into corporate network * Collaborate with Corporate Security & Corporate IT Audit to draft annual audit plan domestically & global regional offices * Promoted to Lead Security Engineer on Virus Incident Response Team United States Navy, Leading Petty Officer 7/91 to 7/99 Technical SKILLS
* Salesforce.com, Microsoft Project, Apple SDK, Apple OS, Lotus Notes * MS Office: Excel, Word, Outlook, PowerPoint, ISS Network/Host * Cisco PIX Firewall, Cisco Unity Voicemail, Cisco IP Soft Phone, Symantec Virus Protection * Compaq Proliant Server Series * Siebel CRM Call Center, SAP, Astoria CMS, DocZone Content Management
EDUCATION & TRAINING
MASTER OF SCIENCE (M.S.) IN BANKING & FINANCIAL MANAGEMENT at Boston University , on-hold Harvard Business School Executive Education, Leadership for Senior Executives, 2 011 BACHELOR OF SCIENCE (B.S.) IN INFORMATION TECHNOLOGY at University of Phoenix, 2002 Executive Leadership Professional Certification, Cornell University, 2009 Executive Leadership Professional Certification, Thunderbird School of Global Ma nagement, 2009 Marketing & Brand Management, Thunderbird School of Global Management, 2009 Certified Information System Security Professional (CISSP), 2002 Retired Project Management Professional (PMP), 2005 Retired
