Teacher

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Heather MacCorkle Edick 100 Frank Drive Northampton, PA 18067 610-261-1538 [email protected] Ms. Edick is an experienced project manager, business analyst, and learning prof essional with over 13 years computer-products distribution experience. In her c areer, Ms. Edick has demonstrated an ability to streamline operations, increase efficiency, collaborate with users and developers, communicate expectations, and train and support fellow employees. She has also generated a significant number of eLearning courses and produced other training material which has been used i n her online and face-to-face classrooms. Ms. Edick is proficient in all Microso ft Office products, Microsoft Project, Microsoft Visio, AS/400, RS6000, EDI, htm l, CRM applications, Adobe Presenter, Adobe Captivate, and various web applicati ons. Professional Experience Business Analyst / Project Manager Bell Microproducts, April 1997 - Present Manage the development of new or enhancement of existing features for proprietar y software Support users as first line of contact Diagnose problems with the software Test changes to software and coordinate user acceptance testing Write documentation for new features and announce to the user community Project team member during system and software conversion projects Project team member for continuous improvement efforts

Trainer Bell Microproducts, 2000 - Present Analyze the business needs for training within the organization Design and Develop training on our proprietary software Implement training programs or other knowledge interventions Evaluate the effectiveness of training Utilize eLearning tools to deliver training via LMS Plan and deliver face-to-face training programs as needed Deliver all training during system and software conversion projects

Global eLearning Administrator Bell Microproducts, 2007 - Present Manage Manage Create Launch the LMS for Bell Micro University the eLearning regional administrators curricula and courses within in the LMS training programs

Track user progress Report to management on training initiatives

Education University of Southern California Currently in a program to obtain teacher certification and Master of Arts in Tea ching Capella University - 2009 MS - Post Secondary and Adult Education DeVry University - 2006 BS - Technical Management Holy Family University - 1993 BA - Liberal Arts (concentration in History) Memberships and Associations ASTD - member (http://www.astd.org) Merlot - Peer Reviewer (http://www.merlot.org) JOLT - Peer Reviewer (http://jolt.merlot.org)

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