Tech Support
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--- Management / Technical Associate -"-"-" 423 Maple Avenue, Harleysville, PA 19438 (215) 805-2049 (tm) [email protected] Office Administration/Support Team Building / Mentoring Resource Allocation Customer Relations Project Management Information Systems Leadership Business Analysis Budgeting / Costing Quality Assurance Requirements Definition
Accomplished Telecommunications Manager: 30+ years of experience in a large, co rporate technical division (Verizon / Bell Atlantic). Understands all facets of project implementation at the enterprise level. Dynamic Project Manager: Proven ability to meet deadlines. Extensive experience defining requirements and managing large-scale projects (analysis, billing, bud geting, planning, estimating, tracking, and scheduling). Solid Technical Foundation: 15+ years as a Technician and Installation Tester. Extensive experience with network analysis, testing, maintenance, installation, and Tier-2 support. Rapidly assimilates new technologies and methodologies to im plement customized, state-of-the-art solutions. Client-Focused: Highly skilled communicator. Received Verizon(tm)s Spirit of Ex cellence Award twice, as well as three Presidential Awards. Analyzes client requ irements, and ascertains needs beyond the requests. ______________________________________________________________________ Mid-County and Tri-County Transportation Manager.(2007-2009) Manage Office and Office Personnel Support drivers supplying transportation for disabled individuals, special needs and cash customers. Hiring of personnel Payroll monitoring Daily Work Schedules Coldwell Banker Preferred Real Estate Office Administrator Coldwell Banker Preferred. (2004 - 2007) Accomplished Office Administrator responsible for supporting Office Manager and 50 Real Estate Agents. Management in the following areas: Logging new listings notifications, writing newspaper advertisements, fax/email listing contracts to Buyer Agents. Application support: WORD, EXCEL, POWERPOINT, CRESTEDGE Printers, LAN/WAN Internet connectivity, Software Updates. Ordering of office supplies, record keeping, Telephone support, Meridian Telephone system programming. Purchase of Postage & Mailings etc. VERIZON COMMUNICATIONS INC./BELL ATLANTIC/ BELL OF PENNSYLVANIA 1967 - 2002 Service Manager / Specialist (2000 - 2002) Service Manager - Operator Services Organization (1997 - 1999) Project Manager - Special Services (1994 - 1996) Assistant Manager - Systems Administration (1990 - 1993)
Installation Tester - Special Services Center (1980 - 1989) Technician - Switching Equipment (1973 - 1979) Operator / Payroll Clerk / Attendant (1967 - 1973) Received the prestigious 2002 Spirit of Excellence Finalist Award (highest awar d at Verizon) for the rearrangement of the Mega Center. Saved $7M+ in annual costs by performing daily analysis of accounts, locating u nnecessary expenses, and by reviewing 800+ service costs to uncover transport er rors and eliminating excess costs. Proposed a redesign of transport for the corporate network design to Engineerin g and Transport Departments, with an estimated cost savings of $2.6M annually. Named 1999 Service Manager of the Year for Operator Services Organization. Project Manager for the upgrade of an aging T1 network to Sonet transport, redu cing Operator Services response time by 75%. Interfaced with Engineering, Transp ort, and Operator Services to coordinate deployment of new transport. Won the 1996 Spirit of Excellence Award for the SARTS Gateway Project (Switch A ccess Remote Testing System). Served as Team Lead on the project, and increased productivity by 75%. Received the 1996 Presidential Award for the Systems Administration Access Impr ovement Project. Recognized as a Systems Matter Expert at monthly Operator Services meetings. Won the 1994 Presidential Award for the Keystone Data Communications Improvemen t Project. Served as Team Lead on the project, and reduced customer response tim es by 60%. Single point-of-contact for the Operator Services Organization. Analyzed troubl e tickets to determine service failures, and coordinated service restoration.
Project Management Training: Initial Management, Stress Management, How to Handle Difficult People, Project M anagement (in-house), Safety, Team Leadership, Alpha 3 Telecommunications Training: ISDN, DSL, SARTS, CIMAP, CIMAP-DI, CIMAP-DO, TIRKS, LMOS (in-house Host Systems) , Trunks & Transmission, Digital Cross Connect Systems, Switch Translations, Spe cial Circuits and Design; Switch Training 5XBar, Special Services Testing, Power , T1 & T3 Carrier, AMA billing. Attended Bellcore Tech in Lisle ,Ill. IT Training: Office PC Skills; WordPerfect, Excel, PowerPoint, Visio, LAN Administration
High School Graduate: Haverford Township High School Additional Training: Obtained Certification in Dog Training from Animal Behavior College July 2011
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Accomplished Telecommunications Manager: 30+ years of experience in a large, co rporate technical division (Verizon / Bell Atlantic). Understands all facets of project implementation at the enterprise level. Dynamic Project Manager: Proven ability to meet deadlines. Extensive experience defining requirements and managing large-scale projects (analysis, billing, bud geting, planning, estimating, tracking, and scheduling). Solid Technical Foundation: 15+ years as a Technician and Installation Tester. Extensive experience with network analysis, testing, maintenance, installation, and Tier-2 support. Rapidly assimilates new technologies and methodologies to im plement customized, state-of-the-art solutions. Client-Focused: Highly skilled communicator. Received Verizon(tm)s Spirit of Ex cellence Award twice, as well as three Presidential Awards. Analyzes client requ irements, and ascertains needs beyond the requests. ______________________________________________________________________ Mid-County and Tri-County Transportation Manager.(2007-2009) Manage Office and Office Personnel Support drivers supplying transportation for disabled individuals, special needs and cash customers. Hiring of personnel Payroll monitoring Daily Work Schedules Coldwell Banker Preferred Real Estate Office Administrator Coldwell Banker Preferred. (2004 - 2007) Accomplished Office Administrator responsible for supporting Office Manager and 50 Real Estate Agents. Management in the following areas: Logging new listings notifications, writing newspaper advertisements, fax/email listing contracts to Buyer Agents. Application support: WORD, EXCEL, POWERPOINT, CRESTEDGE Printers, LAN/WAN Internet connectivity, Software Updates. Ordering of office supplies, record keeping, Telephone support, Meridian Telephone system programming. Purchase of Postage & Mailings etc. VERIZON COMMUNICATIONS INC./BELL ATLANTIC/ BELL OF PENNSYLVANIA 1967 - 2002 Service Manager / Specialist (2000 - 2002) Service Manager - Operator Services Organization (1997 - 1999) Project Manager - Special Services (1994 - 1996) Assistant Manager - Systems Administration (1990 - 1993)
Installation Tester - Special Services Center (1980 - 1989) Technician - Switching Equipment (1973 - 1979) Operator / Payroll Clerk / Attendant (1967 - 1973) Received the prestigious 2002 Spirit of Excellence Finalist Award (highest awar d at Verizon) for the rearrangement of the Mega Center. Saved $7M+ in annual costs by performing daily analysis of accounts, locating u nnecessary expenses, and by reviewing 800+ service costs to uncover transport er rors and eliminating excess costs. Proposed a redesign of transport for the corporate network design to Engineerin g and Transport Departments, with an estimated cost savings of $2.6M annually. Named 1999 Service Manager of the Year for Operator Services Organization. Project Manager for the upgrade of an aging T1 network to Sonet transport, redu cing Operator Services response time by 75%. Interfaced with Engineering, Transp ort, and Operator Services to coordinate deployment of new transport. Won the 1996 Spirit of Excellence Award for the SARTS Gateway Project (Switch A ccess Remote Testing System). Served as Team Lead on the project, and increased productivity by 75%. Received the 1996 Presidential Award for the Systems Administration Access Impr ovement Project. Recognized as a Systems Matter Expert at monthly Operator Services meetings. Won the 1994 Presidential Award for the Keystone Data Communications Improvemen t Project. Served as Team Lead on the project, and reduced customer response tim es by 60%. Single point-of-contact for the Operator Services Organization. Analyzed troubl e tickets to determine service failures, and coordinated service restoration.
Project Management Training: Initial Management, Stress Management, How to Handle Difficult People, Project M anagement (in-house), Safety, Team Leadership, Alpha 3 Telecommunications Training: ISDN, DSL, SARTS, CIMAP, CIMAP-DI, CIMAP-DO, TIRKS, LMOS (in-house Host Systems) , Trunks & Transmission, Digital Cross Connect Systems, Switch Translations, Spe cial Circuits and Design; Switch Training 5XBar, Special Services Testing, Power , T1 & T3 Carrier, AMA billing. Attended Bellcore Tech in Lisle ,Ill. IT Training: Office PC Skills; WordPerfect, Excel, PowerPoint, Visio, LAN Administration
High School Graduate: Haverford Township High School Additional Training: Obtained Certification in Dog Training from Animal Behavior College July 2011
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