Tech Support

Lisa Dano Stafford, Virginia o (540) 242-3175 o [email protected] OBJECTIVE: To secure a position utilizing my IT and accounting background Highlights of Qualifications * Resourceful and detail-oriented; skilled problem-solver, eager to learn new skills * 10 years experience working in computer operations and technical support * Highly adaptable team player, able to work independently and as part of a team * Successful background in performing equipment installation, upgrades, patches, and configuration changes System & Backup AdminIstratIon * Configured and maintained Legato Networker backup server * Managed and monitored daily backups for all Telco & Finance servers * Developed backup and disaster recovery procedures * Optimized backups for speed and performed system/file restorations upon user requests * Implemented upgrades, patches and configuration changes * Monitor and troubleshoot to diagnose system problems: document system events * Identify and document root cause for system events * Maintained network security policy, addressed server security issues and applied appropriate security patches and upgrades Customer Service/Technical Support * Maintained server uptime in accordance to service level agreements * Coordinate with vendors and customers for hardware installation and maintenance * Maintained inventory of IT assets & assisted in general daily data center operations * Perform off-hours and remote support for 7x24 Sun Enterprise production environment * Assisted customers with reported problems, tracked and documented to resolution * Helped external auditors during SOX IT testing Accounting Administration * Organized and reconciled bank account of $3 million * Improved operations by developing an employee database for health insurance payments * Acquired extensive experience in all aspects of car dealership accounting including A/P & A/R, monthly balance sheet consolidation, control accounting and general cash functions * Processed payroll and calculated commissions for sales staff * Research account transactions, demonstrating a keen ability to

recognize and resolve discrepancies . Employment History Maximum Impact Glass Studio o Owner/Operator o 2008-pres Verizon/ EDS / MCI Worldcom o System /Backup Administrator o 1999-2007 US Army o Help Desk/ Technical Support o 1996-1999 Piehler Pontiac / Gabriele Ford / Vanderstyne Ford - 1992-1996 Education & Certifications BS Accounting o Saint John Fisher College o Rochester, NY AAS Computer Information Systems o Monroe Community College o Rochester, NY US Army Information Analysts School o Ft Gordon, GA o Honor Graduate SANS Certified Securing Solaris o Professional SCSA Sun Solaris 8 Certified System Administrator Community Service Washington Glass School, Teachers Assistant and Intern o 2008-pres. Fredericksburg Center for the Creative Arts, Assistant Curator o 2008-2009 Computer Skills Solaris Unix, Microsoft Word, Excel, Powerpoint, SQL, PHP, Adobe Photoshop, Adobe Illustrator, Adobe Dreamweaver, Legato, HTML, CSS, Perl, Shell Scripting