Technical Writing

OBJECTIVE: To obtain employment in technical communication specifically with technical writ ing/documentation development of computer or other technical software. EXPERIENCE: Moss & Barnett, P.A. (Feb 2007 - Present) Technical Support Specialist | Help Desk X Utilizing tools from Dreamweaver, Fireworks and Adobe Photoshop to design and create the layout, coordinate articles for publication and the distribution of t he firms weekly newsletter via email. X Utilizing tools from Dreamweaver, Fireworks and Adobe Photoshop to develop the content and program the firms intranet website including regular daily maintena nce. X Provide technical support in problem resolution. X Aid end-users in understanding existing, modified and new applications of soft ware. X Install new hardware or software to assist end-users. X Assist with orientation and training of new employees. X Firm photographer. Henson & Efron, P.A. (Oct 2003 - Feb 2007) Software Administrator X Design and create layout, develop content using Microsoft Word, Excel and Powe rPoint, and assemble new hire manuals for the distribution to and orientation of new employees on various firm policies, office procedures and technical equipme nt and software. X Utilizing Microsoft Word to develop and maintain software supplemental materia ls, i.e. Instructional guides, templates, macros, and automated forms, and dispe rsing electronically to all employees. X Conducting word processing functions using Microsoft Word tools for the conver sion of documentation. X Utilizing Microsoft Words web tools to develop content and program the firms i ntranet website including regular daily maintenance. X Conduct group and individual training sessions for all employees on various so ftware tools and functionalities. X Research, maintain and update software programs. X Maintain client database for registration of firm seminars. X Produce handouts and other materials from content developed by the attorneys f or distribution to clients at firm seminars. X Assist network administrator in performing daily maintenance of the firms netw ork system. Benchmark Learning(Feb 2002 - Sept 2003) (acquired MindSharp Learning Centers: employed May 1996 - Jan 2002) Performance Consultant | Senior Instructor X Managed software conversion projects with focus in the legal environment that included consulting, research of software, design and development of course cont ent, outlines and curriculum utilizing the firms software and Microsoft Word, an d delivering custom training and support to firms employees. X Consultant for custom client training and consulting services. X Delivered standard and custom training at client sites. X Delivered instructor-led training at learning center. X Provided phone support to clients after training. James Bissonett & Associates, Inc. (July 1995 - May 1996) Administrative Assistant

X Provided primary administrative and clerical support to benefit consultants in the group insurance and wellness group areas. Medtronic Bio-Medicus, Inc. (Dec 1993 - July 1995) Secretary X Provided primary administrative and clerical support to the Director of Qualit y Assurance and Regulatory Affairs Department, and clerical support to departmen t personnel. Marquette Bank Edina (Apr 1986 - June 1993) Consumer Loan Specialist | Loan Secretary | Receptionist X Assembled, prepared, and processed loan contracts required for closing for the consumer loan manager. X Delivered primary administrative support to consumer and commercial loan opera tions staff and managers in the processing and administering of loan information . X Provided high quality customer service support to customers and general, cleri cal assistance to support staff. EDUCATION: University of Minnesota - Minneapolis Campus Bachelor of Science: Major- Elementary Education | Concentration V Music (Voice ) Mesabi Community College V Virginia, MN Associate of Arts: Liberal Arts CURRENT SOFTWARE KNOWLEDGE/EXPERIENCE: Adobe Photoshop BigHand (Dictation) Corel Draw CrossWords Conversion Utility Custom Legal Document Utility DeltaView Docs Open DocXchange Conversion Utility DRAGON Naturally Speaking Dreamweaver Elite Enterprise (Time & Billing) Fireworks GroupWise Hummingbird DM iManage InterAction Microsoft Excel Microsoft Outlook Microsoft PowerPoint Microsoft Visio Microsoft Windows Microsoft Word Omega PC Anywhere PowerDocs Soft Solutions Terminal Server WordPerfect

Workshare Professional Worldox AWARDS: Consultant of the Year 2001 Project Manager of the Quarter - 3rd Quarter 2001 Project Manager of the Quarter - 1st Quarter 2001 Project Manager of the Quarter - 3rd Quarter 2000 Star Performer - 2nd Quarter 1999 Star Performer - 3rd Quarter 1998