TechTotal Technical Writing Services,Training Hyderabad India
Content
TechTotal
The perfect solution for Technical Writing Services and Training
- TechTotal Soft Systems Pvt Ltd
©
2009 TechTotal Soft Systems Pvt Ltd
Technical Documentation Services
Introduction
TechTotal Soft Systems Private Limited is among the few organizations in India that provide professional technical documentation services and training. It is a leading Documentation Outsourcing company served more than a 50 Clientele globally
About Us
We are dedicated to provide the industry with the best consulting and training expertise in technical writing and related specialized skills. We help companies match the quality of their written word with the high quality of the software they produce. We are a team of committed professionals who have years of experience in both managing large and complex documentation requirements, as well as training and mentoring incumbents breaking into this field. Some clients we worked for are: • GE • SQL Star International • Patni Telecom • NetEnrich Inc • MobileWebSurf • Voice-Gate India • Luminalto • Taray Technology Inc • Strabus Solutions • SIS International • WiCoRe Labs • CompuWizard • HostAnalytics • IMIMobile We partner’s with customers in their endeavor to succeed. We provide the strategy, tools and training to create effective information products.
Technical Documentation Services
Team
We are a team of 35 Technical Writers, with vast experience and exposure in developing content and documenting it. Team with fighting spirit, exploring mind and winning attitude. We have the competence and the experience to help you through the documentation life cycle. We can take care of your total need for documentation of products, services and processes... at every stage of the documentation life cycle. Why outsourcing Documentation? Documentation development is not a core of most technology companies. Hence we complement you with world‐class documentation. This complement allows you to Maintain International standards. Why good documentation? • High quality documentation enhances customer satisfaction levels and reduces customer acquisition and service costs. Good documentation helps the purchase process. In‐turn creates favorable 1st purchase decisions. Lowers support costs.
• •
Services
Technical Documentation and Editorial Services • User Guides • Installation Guides • Online Help Systems(all formats) • Online/Internet Documentation • Training Materials • Presentations • Programmer's Guides • Website Content • Website Design & Development • Administrator's Guides • Technical Reference Manuals • • • • • • • • • • • Release Notes Process Documentation Template Creation System Design Documents Assembly Manuals Maintenance Manuals Software Manuals Testing Documents Document Conversion Technical Writing Training Quick Reference Guide
Technical Documentation Services
Technical Writing Training
TechTotal conducts learning sessions on the latest techniques, tools and technologies for pursuing a Technical Writing career. We offer customized trainings based on the needs of beginners and advanced professionals. For syllabus click here http://www.techtotalsystems.com/Certificate%20Course% 20in%20Technical%20Writing.html For more info on Technical Writing related FAQ'S click http://www.techtotalsystems.com/index-4.html For online Training aspirants: http://www.techtotalsystems.com/Onlinetrainin g.html
Delivery Models
This section describes the activities for technical documentation, and the staffing mix of technical writers. Our flexible engagement models can be tailored to your need for better speed, lower cost and higher quality. Model 1 Outsourcing TechTotal can work collaboratively with your teams and provide the necessary people, process and technology to effectively outsource your documentation needs while your teams focus on design and development. We have the capability to understand complex IT products and can develop appropriate documentation for specific audiences and purposes. TechTotal can provide these services on a Fixed Bid model or Time & Material model, as needed. Model 2 Onsite Writer – offsite Mentor
Our team member:
Technical Documentation Services
• • • •
• • • •
Works with the client team to study the product, the technology, and elicit documentation requirements. Analyzes the tools needed to produce the documentation and plan for procurement or installation. Interacts with business analysts, architects of the system and the project managers. Holds the responsibility to create the documentation plan containing the schedule of delivery, the format of the deliverables and the tools and resources required. Activities include the information design, development of the outline of content and approval process Creates templates and co‐ordinates with developer resources and subject matter experts for reviews. Develop graphics, illustrations, maintain screen captures. Versioning and maintenance of the delivered documents.
Technical Writer (Mentor) – Offsite • Activities include the formatting and publishing tasks. Will work on relevant tools • Format and publish to various outputs • Maintain style guides and meet standards of the client and company • Provide editorial reviews • Guide team with best practices • Conduct Weekly Reviews • Analyze doc metrics • Manage risks
Technical Documentation Services
Methodology
Information Sources Most of our source information comes from your design specifications, interviews with your product designers, our existing knowledge of your technology, competitive or prior-art documents and if applicable use of your product. We generate notes that form the basis for interviews and the beginning of our writing. We conduct interviews with your product designers and marketing staff. The interviews can be conducted on-site or by email/telephone. If possible, we use your product.
Technical Documentation Services
Writing When we understand your product, we begin organizing, writing, and illustrating. During the writing, we focus on clear organization, accuracy, and completeness. We write using industry-standard terms, so that readers can understand it quickly. We create tables comparing data, cross-references, and indexes that help reader’s randomaccess the content quickly. And we observe laws protecting trademarks and copyrights. We use the most robust, cross-platform software tools for writing, illustration, and page layout. These tools and the file formats they export are widely used throughout industry. After we write, we edit to improve clarity and reading speed. After our edits, we deliver Draft Version for your review. Reviews
Technical Documentation Services
We typically prepare two review drafts— Rough Draft and final Draft; before delivering the final document. All review drafts are fully formatted. You can show them to your customers. When we receive your comments on Draft Version, we incorporate them and deliver Draft Version 2. Likewise, we incorporate your Draft Version 2 comments and deliver the final document. Document Ownership Your company owns the technical documents we write for you. We declare this in our contract with you and in a copyright notice on the cover of each document that we write for you. We give you a complete set of computer files for the documentation at the end of the project. Delivery We deliver the final document in a format suitable for your needs. We can create PDF, HTML, hardcopy (camera-ready), online Help and other formats.
Tools
• • • • • • • • • • RoboHelp MS Word MS office FrameMaker Photoshop MS Visio Irfan View Snag IT Zabgrabber AuthorIT • • • • • • • • • • Corel Draw DreamWeaver Flash FrontPage HTML Illustrator PageMaker WebWorks Publisher RoboDoc RationalRose
Technical Documentation Services
Contact Us
Contact us to find out how inexpensive good product documentation can be.
Head Office
TechTotal Soft Systems Private Limited 8‐2‐150, Srinagar colony, TechTotal Hub Panjagutta, Hyderabad – 500082 Andhra Pradesh, India. Tel No: 9140 32434393, Mobile: 9989699561/562 E-mail: [email protected], Web: www.techtotalsystems.com
Knowledge Center
For Registration/Demos To fix a demo click http://www.techtotalsystems.com/index‐4.html Call @ 9989699562/9989696902 Tel: 040‐32434393/23742145 Email: [email protected] Web: www.techtotalsystems.com Portal: http://www.techtotalportal.com/
International (US)
45691, Waterloo Station Square, STERLING, VA 20166. Phone: 703‐880‐6466 Email: [email protected]
The perfect solution for Technical Writing Services and Training
- TechTotal Soft Systems Pvt Ltd
©
2009 TechTotal Soft Systems Pvt Ltd
Technical Documentation Services
Introduction
TechTotal Soft Systems Private Limited is among the few organizations in India that provide professional technical documentation services and training. It is a leading Documentation Outsourcing company served more than a 50 Clientele globally
About Us
We are dedicated to provide the industry with the best consulting and training expertise in technical writing and related specialized skills. We help companies match the quality of their written word with the high quality of the software they produce. We are a team of committed professionals who have years of experience in both managing large and complex documentation requirements, as well as training and mentoring incumbents breaking into this field. Some clients we worked for are: • GE • SQL Star International • Patni Telecom • NetEnrich Inc • MobileWebSurf • Voice-Gate India • Luminalto • Taray Technology Inc • Strabus Solutions • SIS International • WiCoRe Labs • CompuWizard • HostAnalytics • IMIMobile We partner’s with customers in their endeavor to succeed. We provide the strategy, tools and training to create effective information products.
Technical Documentation Services
Team
We are a team of 35 Technical Writers, with vast experience and exposure in developing content and documenting it. Team with fighting spirit, exploring mind and winning attitude. We have the competence and the experience to help you through the documentation life cycle. We can take care of your total need for documentation of products, services and processes... at every stage of the documentation life cycle. Why outsourcing Documentation? Documentation development is not a core of most technology companies. Hence we complement you with world‐class documentation. This complement allows you to Maintain International standards. Why good documentation? • High quality documentation enhances customer satisfaction levels and reduces customer acquisition and service costs. Good documentation helps the purchase process. In‐turn creates favorable 1st purchase decisions. Lowers support costs.
• •
Services
Technical Documentation and Editorial Services • User Guides • Installation Guides • Online Help Systems(all formats) • Online/Internet Documentation • Training Materials • Presentations • Programmer's Guides • Website Content • Website Design & Development • Administrator's Guides • Technical Reference Manuals • • • • • • • • • • • Release Notes Process Documentation Template Creation System Design Documents Assembly Manuals Maintenance Manuals Software Manuals Testing Documents Document Conversion Technical Writing Training Quick Reference Guide
Technical Documentation Services
Technical Writing Training
TechTotal conducts learning sessions on the latest techniques, tools and technologies for pursuing a Technical Writing career. We offer customized trainings based on the needs of beginners and advanced professionals. For syllabus click here http://www.techtotalsystems.com/Certificate%20Course% 20in%20Technical%20Writing.html For more info on Technical Writing related FAQ'S click http://www.techtotalsystems.com/index-4.html For online Training aspirants: http://www.techtotalsystems.com/Onlinetrainin g.html
Delivery Models
This section describes the activities for technical documentation, and the staffing mix of technical writers. Our flexible engagement models can be tailored to your need for better speed, lower cost and higher quality. Model 1 Outsourcing TechTotal can work collaboratively with your teams and provide the necessary people, process and technology to effectively outsource your documentation needs while your teams focus on design and development. We have the capability to understand complex IT products and can develop appropriate documentation for specific audiences and purposes. TechTotal can provide these services on a Fixed Bid model or Time & Material model, as needed. Model 2 Onsite Writer – offsite Mentor
Our team member:
Technical Documentation Services
• • • •
• • • •
Works with the client team to study the product, the technology, and elicit documentation requirements. Analyzes the tools needed to produce the documentation and plan for procurement or installation. Interacts with business analysts, architects of the system and the project managers. Holds the responsibility to create the documentation plan containing the schedule of delivery, the format of the deliverables and the tools and resources required. Activities include the information design, development of the outline of content and approval process Creates templates and co‐ordinates with developer resources and subject matter experts for reviews. Develop graphics, illustrations, maintain screen captures. Versioning and maintenance of the delivered documents.
Technical Writer (Mentor) – Offsite • Activities include the formatting and publishing tasks. Will work on relevant tools • Format and publish to various outputs • Maintain style guides and meet standards of the client and company • Provide editorial reviews • Guide team with best practices • Conduct Weekly Reviews • Analyze doc metrics • Manage risks
Technical Documentation Services
Methodology
Information Sources Most of our source information comes from your design specifications, interviews with your product designers, our existing knowledge of your technology, competitive or prior-art documents and if applicable use of your product. We generate notes that form the basis for interviews and the beginning of our writing. We conduct interviews with your product designers and marketing staff. The interviews can be conducted on-site or by email/telephone. If possible, we use your product.
Technical Documentation Services
Writing When we understand your product, we begin organizing, writing, and illustrating. During the writing, we focus on clear organization, accuracy, and completeness. We write using industry-standard terms, so that readers can understand it quickly. We create tables comparing data, cross-references, and indexes that help reader’s randomaccess the content quickly. And we observe laws protecting trademarks and copyrights. We use the most robust, cross-platform software tools for writing, illustration, and page layout. These tools and the file formats they export are widely used throughout industry. After we write, we edit to improve clarity and reading speed. After our edits, we deliver Draft Version for your review. Reviews
Technical Documentation Services
We typically prepare two review drafts— Rough Draft and final Draft; before delivering the final document. All review drafts are fully formatted. You can show them to your customers. When we receive your comments on Draft Version, we incorporate them and deliver Draft Version 2. Likewise, we incorporate your Draft Version 2 comments and deliver the final document. Document Ownership Your company owns the technical documents we write for you. We declare this in our contract with you and in a copyright notice on the cover of each document that we write for you. We give you a complete set of computer files for the documentation at the end of the project. Delivery We deliver the final document in a format suitable for your needs. We can create PDF, HTML, hardcopy (camera-ready), online Help and other formats.
Tools
• • • • • • • • • • RoboHelp MS Word MS office FrameMaker Photoshop MS Visio Irfan View Snag IT Zabgrabber AuthorIT • • • • • • • • • • Corel Draw DreamWeaver Flash FrontPage HTML Illustrator PageMaker WebWorks Publisher RoboDoc RationalRose
Technical Documentation Services
Contact Us
Contact us to find out how inexpensive good product documentation can be.
Head Office
TechTotal Soft Systems Private Limited 8‐2‐150, Srinagar colony, TechTotal Hub Panjagutta, Hyderabad – 500082 Andhra Pradesh, India. Tel No: 9140 32434393, Mobile: 9989699561/562 E-mail: [email protected], Web: www.techtotalsystems.com
Knowledge Center
For Registration/Demos To fix a demo click http://www.techtotalsystems.com/index‐4.html Call @ 9989699562/9989696902 Tel: 040‐32434393/23742145 Email: [email protected] Web: www.techtotalsystems.com Portal: http://www.techtotalportal.com/
International (US)
45691, Waterloo Station Square, STERLING, VA 20166. Phone: 703‐880‐6466 Email: [email protected]
