Telecom Industry Performance Management

Published on December 2016 | Categories: Documents | Downloads: 24 | Comments: 0 | Views: 248
of 6
Download PDF   Embed   Report

Comments

Content


LffecLlve 8uslness Þrocess ln 1elecom Company
8y
venkaLramana M
12/7/2011 1
CusLomer 8elaLlonshlp
ManagemenL
P8 llnance CorporaLe
ÞroducL/Servlce developmenL Ǝ dellvery
ÞroducL/Servlce usage analysls and prlclng
uemand analysls Ŷ Lrend analyslsţ forecasLlng
lmplemenLaLlon
8ulldlng 8elaLlons
D|scover
ÞoLenLlal cusLomer Ŵ CÞA
Ana|yze Þroflle cusLomer Ŷ segmenLlngţ clusLerlng
? ls cusLomer wlLh you Ŷ rlghL comblnaLlon
? ls cusLomer leavlng you Ŵ lmprovemenL
ke|ate
ÞromoLe your brand Ŷ LargeL markeL
campalgn analysls Ŷ effecLlveness of campalgn
MeeL cusLomer demand Lhrough consLanL lnLeracLlon
12/7/2011 3
ÞroducL/Servlce Cfferlng
Demand
W CaplLal lnvesLmenL declslon for producL/servlce developmenLţ campalgn
eLcŦ
9roduct]Serv|ce deve|opment De||very
W -ew producLs/servlce offerlng and vlablllLy of exlsLlng offerlngs
9roduct]Serv|ce 9r|c|ng
W Dsage MeLrlcs for prlclng and brlnglng new Larlff plans
mp|ementat|on
W 1o enable cusLomer reLenLlon
W Dpgradesţ cusLomer servlce and feedback
12/7/2011 4
8ole of llnance 1eam
udget|ng
Dse of A8C
dent|fy
kesources
dent|fy
Act|v|t|es
dent|fy
Cost Cb[ects
Def|ne
Act|v|ty
Dr|vers
Lnter
kesource
Costs
Lnter
Act|v|ty
Dr|ver ÇtyŦ
Ca|cu|ate
Costs
12/7/2011 3
8ole of llnance 1eam ConLdŦŦ
9rof|tab|||ty Ana|ys|s
W ldenLlfy proflL cenLers
W lncludlng proflLs from servlcesţ producL llnes
and lnvesLmenLs
W Dse cosL beneflL analysls afLer dlscounLlngţ
-Þvţ l88
12/7/2011 6

Sponsor Documents

Or use your account on DocShare.tips

Hide

Forgot your password?

Or register your new account on DocShare.tips

Hide

Lost your password? Please enter your email address. You will receive a link to create a new password.

Back to log-in

Close