Telecommunications Sales Support Manager in Atlanta GA Resume Joseph Lowery

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Joseph Lowery is a Telecommunications Consultant with 20+ years of experience in provisioning, project management, billing, and analysis with major retail and wholesale corporate and carrier clients.

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Joseph (Joe) W. Lowery
Clarkston, Georgia 30021 (404) 317-4867 mobile (404) 297-7533 office [email protected]
http://www.linkedin.com/in/joelowery

SUMMARY Telecommunications Consultant with 20+ years of experience in provisioning, project management, billing, and analysis with major retail and wholesale corporate and carrier clients.
     Pre-sales and post-sales technical support for large telecommunications provider Project leader on AT&T’s Verizon Wireless account team managing adds, moves, changes Team lead in Contract Renewal Project, resulting in 93% of High-capacity services under contract Account team manager of Verizon Wireless network optimization projects Customer advocate of escalations of service issues, monitoring to completion

Experienced in communicating mutual client and employer objectives, and uniquely qualified to reach those objectives. Expertise in:
     Knowledge of BellSouth and AT&T network services and support systems Meeting customer requirements for on-time installation of network buildouts Analysis of complex telecom accounts for revenue assurance Billing of Interexchange and Wireless Carrier Services Provisioning of all levels of telecom services within an RBOC PROFICIENCIES Project Management Expert level Excel 2010 data entry Expert level SONET, DS3, DS1, Trunks Expert level Ethernet, MPLS knowledge Intermediate level FCC, Private Line, GSST Tariff application Expert level EDUCATION, CERTIFICATIONS Currently completing CCNA, Excel 2010 certification training Sprint PCS Advanced Technical Support training Data Leap Certification by Hill & Associates BellSouth Certification for NSE I/NSE II AMA Project Management Trained BellSouth Service Consultant Certification B.S. Education, JSU, Jacksonville, AL

PROFESSIONAL EXPERIENCE ADVOCATE NETWORKS Peachtree Corners, GA
Analyst, Service Provider Division May, 2011 – January, 2012 Performed Telecom Expense Management: data gathering from invoices and contracts; assembly of database of telecom expenses; analysis of carrier contracts; obtaining credits from carriers for overcharges of contracted services; establishing baseline of telecom expenses; conducting RFP’s for enterprise customers.

RADIANT SYSTEMS, Atlanta, GA
Contractor, Sales Support Manager March, 2011 – May, 2011 CLLI code project supporting ethernet to Cell Sites project: used AT&T systems to generate CLLI codes for 5,000 TMobile sites; managed spreadsheets, reports, and applications for sales team. Technical sales support: generated Ethernet orders for Sprint account team using AT&T proprietary systems.

SPRINT NEXTEL, Atlanta, GA
Advanced Technical Support Manager August, 2010 – March, 2011 Business Wireless Technical Management - Case Manager for business wireless repair group: coordinated network repair issues and handled cases to closure. Directed work groups in providing solutions to small and large business customers. Employee Assistance Group - Provided Tier II technical support (wireless) for Sprint employee accounts in US. Managed troubleshooting, repair, and re-provisioning of all Sprint and Nextel CDMA and iDEN devices. Technical Consultant August, 2008 – August, 2010 Provided technical support for service and repair of Sprint data services and smartphones. Performed troubleshooting of handsets and data cards. Performed initial setup and repair of handsets. Completed transfers of services. Assisted customers with account changes, acted as customer advocate with Customer Service and Advanced Technical Support. Performed tracking and audits as part of management of store inventory. Managed tracking and reporting of exceptions for store manager.

AT&T WHOLESALE SALES/BellSouth Interconnection Services, Atlanta, GA
Technical Sales Consultant II/Network Sales Engineer II October, 1999 – Sept, 2008 Managed design and sales of complex transport and interconnection services to Verizon Wireless and Suncom Wireless throughout the Southeast US. Responsibilities included working closely with client’s network transport engineering team supporting augmentation and upgrades for wireless growth.

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Priced, designed, and sold OC-192+, OC-48+, and OC-12 SONET rings. Managed projects of implementation of SONET rings and supporting services. Project Managed DS1 and Trunk rolls, CFA rolls, network optimization projects. Achieved 93% renewal rate in contract renewal project of 5000+ circuits for Verizon Wireless. Ordered and monitored installation of E911 interconnection trunks for Verizon Wireless.

BELLSOUTH TELECOMMUNICATIONS, Atlanta, GA
Network Sales Engineer I April, 1997 – October, 1999 Sold and ordered Primary Rate ISDN and switched access services in the Southeast US to MCI subsidiaries UUNET, Internet MCI, and Campus MCI, Internet Service Providers. Managed and coordinated the applications and projects to establish collocation for MCI in BellSouth Wire centers.

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Conducted planning meetings with the customer, established annual implementation goals and identified locations for new service. Provided updated spreadsheets with circuit and account information to customers for inventory management and attainment documentation. Prepared Service Inquiries and Service Requests, ordered and verified billing of PRI network. Managed applications, implementations of collocation for Brooks Fiber and MCI in the Southeast US. Managed records, payments, and documentation of collocation projects.

BELLSOUTH BUSINESS SYSTEMS, Atlanta, GA
Service Consultant     May, 1992 – April, 1997 Managed ordering of point to point circuits for Georgia Lottery. Met compressed timeframes for installation. Coordinated implementation with independent telephone companies. Ordered Access (FCC) services for large retail customers in Southeast US; and ESSX services for State of Georgia in Atlanta area and Georgia Tech campus. Ordered digital data services for GTECH / Georgia Lottery, tracked orders for customer and account team. Established ordering procedures of FCC Access services to large retail business customers, trained and coached teams in ordering procedures.

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