Telekom Malaysia Berhad

Telekom Malaysia Berhad

Company Profile
Publication Date: 16 Apr 2010

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Telekom Malaysia Berhad

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Telekom Malaysia Berhad
TABLE OF CONTENTS

TABLE OF CONTENTS
Company Overview..............................................................................................4 Key Facts...............................................................................................................4 Business Description...........................................................................................5 History...................................................................................................................6 Key Employees.....................................................................................................8 Key Employee Biographies..................................................................................9 Major Products and Services............................................................................17 Revenue Analysis...............................................................................................18 SWOT Analysis...................................................................................................19 Top Competitors.................................................................................................23 Company View.....................................................................................................24 Locations and Subsidiaries...............................................................................29

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Telekom Malaysia Berhad
Company Overview

COMPANY OVERVIEW
Telekom Malaysia (TM) is an integrated information and communications group. It offers a range of communication services and solutions in broadband, data and fixed-line.The group primarily operates in Malaysia, where it is headquartered in Kuala Lumpur and employs about 24,740 people. The group recorded revenues of MYR8,608 million ($2,451.6 million) during the financial year ended December 2009 (FY2009), a decrease of 0.8% over 2008. The operating profit of the group was MYR1,064.6 million ($303.2 million) in FY2009, an increase of 46% over 2008. Its net profit was MYR643 million ($183.1 million) in FY2009, a decrease of 18.8% over 2008.

KEY FACTS
Head Office Telekom Malaysia Berhad Level 51 North Wing Menara TM Jalan Pantai Baharu Kuala Lumpur 50672 MYS 60 3 2240 1221 60 3 2283 2415 http://www.tm.com.my

Phone Fax Web Address

Revenue / turnover 8,608.0 (MYR Mn) Financial Year End Employees December 24,744

Kuala Lumpur Stock TM Exchange Ticker

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Telekom Malaysia Berhad
Business Description

BUSINESS DESCRIPTION
Telekom Malaysia (TM) is engaged in providing integrated telecommunications solutions. It offers information and communication services and solutions in broadband, data, and fixed-line. The group primarily operates in Malaysia. The group operates through four segments: retail, global, wholesale and shared services/others. The retail segment provides various telecommunication products, services and communication solutions to consumers, small and medium-sized enterprises, corporate and government customers. TM offers a range of voice services, internet/broadband services, data services and information communication technology services. The global segment is engaged in providing inbound and outbound services for a wide range of telecommunications services including the fixed network operations of the group’s worldwide subsidiaries.The segment offers data services including virtual phone network services, IP services, international bandwidth services, and ethernet services. Its voice services include bilateral services, wholesale voice services, and international value added services. Global owns extensive submarine cable systems including the APCN2, CUSCN, JUSCN, SMW3, SMW4, DMCS, SAFE, SAT3/WASC AND BRCS which connect Malaysia to the rest of the world. The wholesale segment provides various telecommunication products and services through its direct networks to other licensed network operators. This segment, which comprises of Fiberail and Fibrecomm, offers a range of telecommunications facilities and services to licensed network operators such as network facilities providers (NFP), network service providers (NSP) and applications service providers (ASP) for mobile, fixed line, WiMAX, broadband and internet. The segment offers a range of services encompassing voice, data, access and infra services. The voice services include wholesale voice over internet protocol (VoIP) and interconnect services. Its data and access services include high speed broadband (transmission) service, wholesale ethernet, domestic bandwidth, digital subscriber line (DSL) wholesale, IP wholesale, interconnect bandwidth services, and regulated services such as wholesale local leased circuit, wholesale line rental and a suite of local loop unbundling services. The shared services/others segment comprises of the group’s shared services divisions, networks and other subsidiaries.

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Telekom Malaysia Berhad
History

HISTORY
Telekom Malaysia (TM) was established as the Telecommunications Department of Malaysia in 1946. Telecommunication services in the country were transferred from Jabatan Telekom Malaysia to Syarikat Telekom Malaysia (STMB) in 1987 to form the first Malaysian private company. In 1990, STMB was listed on the Main Board of Bursa Securities. In 1997, TM launched 'Corporate Information Superhighway' (COINS), a globally connected multimedia network that supported multimedia applications, networked computing, and communications. The group launched services based on code division multiple access (CDMA) technology, broadband services and 'BlueHyppo.com', an internet portal focused on lifestyle related content in 2001. Two years later, the group formed several alliances and partnerships in the overseas market. In the same year, it merged its mobile phone business TM Touch with Celcom (Malaysia) to become the largest cellular operator in Malaysia. Indocel Holding, the group's wholly owned subsidiary in Indonesia, acquired Excelcomindo (XL) in 2005. In Singapore, the group acquired approximately 12.1% of MobileOne (M1) through a joint venture consortium, named' SunShare Investments', formed by its wholly-owned international investment arm, TM International, and Khazanah Nasional. In the same year, MTN Networks, TM's wholly-owned Sri Lankan subsidiary was listed on the Colombo Stock Exchange.The group launched its new brand, TM in 2005. This was followed by the launch of third generation (3G) services, under brand name 'Celcom 3G', in Malaysia. In 2006, TM entered into a partner network agreement with Vodafone, gaining access to 179 million mobile customers worldwide. This network agreement covered three TM subsidiaries including Celcom (Malaysia), XL (Indonesia) and Dialog (Sri Lanka). In the same year, it acquired the remaining 49% in Telekom Malaysia International (Cambodia) Company (formerly Cambodia Samart Communications), Cambodia, and a 49% interest in Spice Communications (Spice), India. Subsequently, TM's Indonesian subsidiary, XL obtained the license for 3G Services and TM's subsidiary in Sri Lanka, Dialog launched 3G services. The group sold 3.2% of its shareholding in Dialog in 2007. In the same year, TM formed a strategic alliance with Amcorp Group, AmBank and MCM Wireless to leverage on each other other's respective strengths to widen distribution network, enhance product development and innovation in order to increase market penetration as well as the speed of product offerings to the market. In 2008, the group demerged its mobile and fixed businesses into two distinct entities. The de-merger resulted in the mobile operations being spun-off as a separate public listed company ‘Telekom Malaysia International’ (TMI). Subsequently, Telekom Malaysia International (Cambodia) launched its new brand identity 'hello'. In the same year, TM International's shares were listed on the Bursa

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Telekom Malaysia Berhad
History

Malaysia Stock Exchange. Subsequently, the group exited from its investment in Societe des Telecommunications de Guinee (Sotelgui), by selling its 60% stake in Sotelgui to the Government of Guinea. In the same year, The Ministry of Energy, Water and Communications (MEWC) and TM entered into a public-private partnership agreement to launch Phase 1 of the national High-Speed Broadband (HSBB) initiative. HSBB is a broadband service with speeds of 10Mbps (Megabits per seconds) to 100 Mbps for residential customers and up to 1Gbps (Gigabits per seconds) for businesses delivered through fibre optic infrastructure. Later in the year, the group proposed the privatization of VADS, a provider of international and national managed network services for businesses and organizations. Subsequently, Hutchison Global Communications and TM entered into a network-to-network interface agreement to interconnect the companies' Ethernet and IP-VPN networks. In July 2009, TM signed a business partnership agreement with CPCNet Hong Kong (CPCNet), a wholly-owned subsidiary of CITIC 1616 Holding, to provide CPCNet with managed ICT services including multi protocol label switching virtual private network (MPLS VPN), Metro-E and managed customer premise equipment (CPE). In August 2009, TM Info-Media (TMIM), a wholly-owned subsidiary of TM, signed three memorandum of collaborations with its partners namely International Islamic University Malaysia (IIUM), FlyFirefly and FriedChillies Media (FriedChillies) to publish the online versions of Halal Pages (e-Halal), Malaysia Tourist Pages (e-Holiday) and F&B outlets directory (e-Dining) in its Yellow Pages online directory. Subsequently, TMIM released 2010 edition of its signature Yellow Pages advertising directory. The group launched a new SME micro-site named ‘Shang Qun’ for the Chinese SME community in October 2009. In November 2009, TM signed a partnership agreement with Global Crossing, a leading global IP solutions provider, to join Global Crossing’s global partner program (GPP). The program will enable TM to expand the availability of its Converged IP and Private Line services to Europe and the Americas. Subsequently, the group launched a music portal, Hypptunes (www.hypptunes.com.my). In the same month, YTL Communications signed a wholesale ethernet service and master tenancy for infrastructure sharing agreement with TM. In December 2009, TM and the state government of Melaka launched the Melaka Metro Ethernet (Melaka Metro-E) network with bandwidth scalability of up to 1Gbps connecting 27 buildings. In January 2010, TM signed a five-year partnership agreement with five telecommunications tower facility operators, namely Infra Quest (Kelantan), Perak Integrated Network Services (Perak), Perlis Comm (Perlis), Rangkaian Minang (Negeri Sembilan), and Yiked Bina (Kedah) for the provision of connectivity services to network operators residing in the respective telecommunication tower facilities. The group launched its next-generation High Speed Broadband (HSBB) retail service ‘UniFi’ in March 2010.

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Telekom Malaysia Berhad
Key Employees

KEY EMPLOYEES
Name
Zamzamzairani Mohd Isa Bazlan Osman Dr Halim Shafie Zalekha Hassan Tunku Mahmood Fawzy Tunku Muhiyiddin Nur Jazlan Tan Sri Mohamed Danapalan TP Vinggrasalam Ir Abdul Rahim Abu Bakar Ibrahim Marsidi Quah Poh Keat Riccardo Ruggiero Giorgio Migliarina Gazali Harun Mohd Khalis bin Abdul Rahim Rozalila Abdul Rahman Ahmad Azhar Yahya Jeremy Kung Eng Chuang Shanti Jusnita Johari Ghazali Omar Kairul Annuar Mohamed Zamzam Rafaai Samsi

Job Title
Managing Director and Group Chief Executive Officer Group Chief Financial Officer Chairman Director Director Director Director Director Director Director Director Chief Technology and Innovation Officer Group Chief Procurement Officer Chief Human Capital Officer Chief Marketing Officer Programme Director, HSBB Executive Vice President, Consumer and Chief Executive Officer, TM Net Executive Vice President, SME Executive Vice President, Enterprise Executive Vice President, Government Executive Vice President, Wholesale

Board
Executive Board Executive Board Non Executive Board Non Executive Board Non Executive Board Non Executive Board Non Executive Board Non Executive Board Non Executive Board Non Executive Board Non Executive Board Senior Management Senior Management Senior Management Senior Management Senior Management Senior Management Senior Management Senior Management Senior Management Senior Management Senior Management

Mohamad Rozaimy B Abd Rahman Executive Vice President, Global

Dr. Fadhlullah Suhaimi Abdul Malek Vice President, Group Strategy and Regulatory Senior Management Fazlur Rahman Zainuddin Imri Mokhtar Zam Ariffin Ismail Mariam Bevi Batcha Idrus Bin Ismail Vice President, Group Business Development Vice President, Programme and Performance Management Office Vice President, Support Business Vice President, Group Corporate Communications Senior Management Senior Management Senior Management Senior Management

Chief Legal, Compliance and Company Secretary Senior Management

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Telekom Malaysia Berhad
Key Employee Biographies

KEY EMPLOYEE BIOGRAPHIES
Zamzamzairani Mohd Isa
Board: Executive Board Job Title: Managing Director and Group Chief Executive Officer Age: 49 Mr. Isa serves as the Managing Director and Group CEO at Telekom Malaysia (TM). He has experience in the telecommunications industry and has held senior management positions in several multinational companies within the industry, such as Global One and Lucent Technologies (Malaysia). Mr. Isa previously held several key positions in TM, including as the Senior Vice President, Group Strategy and Technology and CEO of Malaysia Business. He also sits on the boards of several TM Group subsidiaries, including as Deputy Chairman of VADS and GITN. Mr. Isa holds a Bachelor of Science Degree in Communication Engineering from Plymouth Polytechnic, the UK and has attended the Kellog School of Management’s program in ‘Corporate Finance, Strategies for Creating Shareholder Value’.

Bazlan Osman
Board: Executive Board Job Title: Group Chief Financial Officer Age: 45 Mr. Osman has been the Group Chief Financial Officer at TM since 2005. He began his career as an Auditor with a public accounting firm in 1986 and subsequently served the Sime Darby Group, holding various positions in its corporate office, Singapore and Melaka. Mr. Osman later had a brief stint in American Express in 1993 before joining Kumpulan FIMA in 1994, where he was subsequently appointed as the Senior Vice President, Finance and Company Secretary. Mr. Osman joined Celcom (Malaysia) in 2001 and served as its Chief Financial Officer until 2005. He sits on the boards of VADS and several private companies within TM Group. Mr. Osman is also a member of the Issues Committee of the Malaysian Accounting Standards Board. He is a Fellow of the Association of Chartered Certified Accountants, the UK and also a Chartered Accountant of the Malaysian Institute of Accountants.

Dr Halim Shafie
Board: Non Executive Board Job Title: Chairman Since: 2009 Age: 61

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Key Employee Biographies

Mr. Shafie has been the Chairman at TM since July 2009. He started his career in the Ministry of Education in 1972 followed by appointments at the National Institute of Public Administration (INTAN) in 1976, Malaysian Administrative Modernization and Management Planning Unit (MAMPU) in the Prime Minister’s Department in 1987 and posted back as Director of INTAN in 1994. Mr. Shafie later took on the position of Deputy Secretary General 1, Communications and Multimedia Sector in 1999 before moving on to become Secretary General, Ministry of Energy, Water and Communications in 2000. He was appointed as the Chairman of the Malaysian Communications and Multimedia Commission (MCMC) in 2006 where he served until 2009. Mr. Shafie has served on many boards, including Tenaga Nasional, Pos Malaysia and Multimedia Development. He is currently the Chairman of Universiti Telekom and GITN, wholly owned subsidiaries of TM. Mr. Shafie also holds office as a council member of Malaysian National Computer Confederation (MNCC), Adjunct Professor of Universiti Utara Malaysia, Advisory Board Chairman of the National Library, Malaysia and a Director of Malaysian Electronic Clearing, a subsidiary of Bank Negara. He graduated with a Bachelor of Economics (Hons) degree from University of Malaya in 1972 and obtained a Masters Degree in Economic Development from University of Pittsburgh in 1980.

Zalekha Hassan
Board: Non Executive Board Job Title: Director Since: 2008 Age: 56 Ms. Hassan has been a Director at TM since 2008. She began her career in the Malaysian civil service in 1977, as an Assistant Director, in the Training and Career Development division of the Public Service Department. Ms. Hassan continued to serve the Government in numerous Ministries including the Ministry of Health, Ministry of Social Welfare, Ministry of National Unity and Social Development prior to commencement of her career in the Ministry of Finance (MOF) in 1998 as the Senior Assistant Director of the Budget Division. Ms. Hassan has since then continued to serve the MOF in various capacities. She was attached to the Government Procurement Management Division of the MOF for seven years before taking up as the Deputy Secretary General (Operation) in MOF. Ms. Hassan is also a Director of Proton Holdings and Group. She graduated with a Bachelor of Arts (Hons) from the University of Malaya.

Tunku Mahmood Fawzy Tunku Muhiyiddin
Board: Non Executive Board Job Title: Director Since: 2008 Age: 51 Mr. Muhiyiddin has been a Director at TM since 2008. He is an Executive Director of Investments at Khazanah Nasional. Mr. Muhiyiddin has more than 20 years of international work experience in companies of various industries, banking, information technology, investment holding, shipping, oil and gas. He joined Khazanah as a Director of Investments in 2007. Mr. Muhiyiddin currently sits on

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Key Employee Biographies

the board of Pos Malaysia. He holds a BA (Hon) degree in Business Studies from the Polytechnic of Central London, a Masters Degree in Business Administration (MBA) from Warwick University, and a Diploma in Marketing from the Chartered Institute of Marketing. Mr. Muhiyiddin is also a member of the Malaysian Institute of Management.

Nur Jazlan Tan Sri Mohamed
Board: Non Executive Board Job Title: Director Since: 2004 Age: 44 Mr. Mohamed has been a Director at TM since 2004. He is a Fellow of the Association of Chartered Certified Accountants (FCCA), the UK. Mr. Mohamed was a Council Member and Chairman of Public Relations Committee of Malaysian Institute of Accountants as well as a Council Member of the Asean Federation of Accountants. He is the Head of UMNO Pulai, Johor and also the Chairman of Barisan Nasional. Mr. Mohamed was an Exco Member of UMNO Youth from 1996 until 2004. He is also a Director of United Malayan Land, Prinsiptek, Jaycorp and Penang Port, TSH Resources and Ekowood International.

Danapalan TP Vinggrasalam
Board: Non Executive Board Job Title: Director Since: 2008 Age: 66 Mr. Vinggrasalam has been a Director at TM since 2008. He was previously the Chairman of the Malaysian Communications and Multimedia Commission (MCMC) from 2004 until his retirement in 2007. Mr. Vinggrasalam was the Senior Vice President of the Multimedia Development (MDC) from 1998 to 2004. Before this, he had served as the Secretary General for the Ministry of Science, Technology and Environment from 1991 to 1998. Mr. Vinggrasalam also served as Deputy Secretary General at the Ministry of Social and Community Development and as Deputy Director at the National Institute of Public Administration. He is a Director of M.U.S.T. Ehsan Foundation, Affin Fund Management, Sirim QAS International, and MIMOS Smart Computing. Mr. Vinggrasalam holds a B.A. Hon from the Universiti Malaya and Masters in Public Administration from Pennsylvania.

Ir Abdul Rahim Abu Bakar
Board: Non Executive Board Job Title: Director Since: 2008 Age: 64

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Key Employee Biographies

Mr. Bakar has been a Director at TM since 2008. He is the Chairman of UEM Builders and an Independent Director on the Board of UEM World. Mr. Bakar began his career in 1969 with the National Electricity Board in various technical and engineering positions until he joined Pernas Charter Management, a management company for the tin mining industry in 1979. From 1983 to 1991, Mr. Bakar was at Malaysia Mining (MMC) in various senior positions. Later from 1991 to 1995, he moved on to MMC Engineering Services and subsequently to MMC Engineering Group as the Managing Director. In 1995, Mr. Bakar joined Petronas to assume the position of Managing Director of Petronas Gas and subsequently moved on to Petronas as its Vice President in charge of Petrochemical Business in 1999 until his retirement in 2002. He is also a Director at UEM Group, Bank Pembangunan Malaysia, Scomi Engineering, Global Maritime Ventures, Opus Group and BI Credit & Leasing. Mr. Bakar graduated from the Brighton College of Technology, the UK with B.Sc. (Hons) Electrical Engineering in 1969. He is a member of the Institute of Engineers, Malaysia and is a Professional Engineer, Malaysia (P.Eng).

Ibrahim Marsidi
Board: Non Executive Board Job Title: Director Since: 2008 Age: 57 Mr. Marsidi has been a Director at TM since 2008. He was previously the Managing Director and CEO of Petronas Dagangan before he retired in 2007. He joined Petroliam Nasional (Petronas) in 1979 and since then has held various senior managerial positions in Petronas. Prior to his appointment as Managing Director and CEO at Petronas Dagangan, he was the Senior Manager of Eastern Region and Northern Region, General Manager of Liquified Petroleum Gas (LPG) Business and Retail Business in Petronas Dagangan, and General Manager of Crude Oil Group, Petronas. Mr. Marsidi holds a Bachelor of Econs (hons) from University of Malaya.

Quah Poh Keat
Board: Non Executive Board Job Title: Director Since: 2008 Age: 57 Mr. Keat has been a Director at TM since 2008. He retired from KPMG Malaysia in 2007. He was a partner of KPMG since 1982 and was the Senior Partner of the Firm responsible for the daily operations of KPMG Malaysia. Prior to taking up the position of Senior Partner (Managing Partner), he was in charge of the Tax Practice and the Japanese Practice in KPMG Malaysia. He was a member of the KPMG Japanese Practice Council, which is the governing body within KPMG International, which looks after the Japanese Practices in the KPMG world. Mr. Keat was a Board Member of KPMG Asia Pacific that oversees KPMG operations in Asia Pacific and a Member of KPMG International Council that oversees KPMG's global operations. He was also a past Vice President of the Malaysian Institute of Taxation and a Member of the Federation of Malaysian

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Key Employee Biographies

Manufacturers Economic Policies Committee. He also sits on the board of IOI, IOI Properties, PLUS Expressways, Public Investment Bank and Public Bank. Mr. Keat is a Fellow of the Malaysian Institute of Taxation and the Association of Chartered Certified Accountants (ACCA); and a Member of the Malaysian Institute of Accountants (MIA), the Malaysian Institute of Certified Public Accountants (MICPA) and the Chartered Institute of Management Accountants (CIMA).

Riccardo Ruggiero
Board: Non Executive Board Job Title: Director Since: 2008 Age: 49 Mr. Ruggiero has been a Director at TM since 2008. He is a Senior Advisor of Value Partners and also a Senior Adviser of Permira Association in Milan, Italy. He began his career in 1986, as a Sales Manager at Finnivest, Mediaset Group. In 1991, he joined the Olivetti Group serving in various capacities and was the Vice President for international client and business development of telecommunications service worldwide, marketing and business development. He served the Olivetti group for 11 years, where in his last position as the CEO of Infostrada, a joint venture between Olivetti and Mannesman. In 2001, Mr. Ruggiero joined Telecom Italia as the President of the Wireline Business Unit responsible for wireline and internet broadband business worldwide. He was appointed as the CEO of Telecom Italia Group in 2005, a position he held until 2007. He is a Director at Safilo Group. Mr. Ruggiero graduated from the Rome University La Sapeinza with a Doctor in Law.

Giorgio Migliarina
Board: Senior Management Job Title: Chief Technology and Innovation Officer Since: 2009 Age: 41 Mr. Migliarina has been the Chief Technology and Innovation Officer at TM since May 2009. He has worked for telecom operators, high tech manufacturers and media companies in Asia, Europe and Central America. Mr. Migliarina was most recently a Partner at McKinsey, a management consulting firm. Prior to joining McKinsey, he helped launch Infostrada, Italy’s second fixed-line operator. Before Infostrada, he worked at Olivetti as a Business Development Manager for Olivetti’s telecom ventures. Mr. Migliarina holds a Masters (Sc) in Electronic Engineering in Polytechnic University of Turin, Italy and an MBA at INSEAD, France.

Gazali Harun
Board: Senior Management Job Title: Group Chief Procurement Officer Since: 2005

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Key Employee Biographies

Age: 51 Mr. Harun has been the Group Chief Procurement Officer at TM since 2005. He gained experience in corporate banking and corporate finance while serving at a local merchant bank prior to joining TM in 1990. In TM, Mr. Harun was involved in treasury management, fund raising activities, mergers and acquisitions, investor relations and overseeing the Enterprise Risk Management Program for the group. Prior to that, Mr. Harun was the Vice President of Finance at TM Wholesale.

Mohd Khalis bin Abdul Rahim
Board: Senior Management Job Title: Chief Human Capital Officer Since: 2009 Age: 46 Mr. Rahim has been the Chief Human Capital Officer at TM since August 2009. He has almost 20 years of experience in the field of human resource management across different industries. Before joining TM, Mr. Rahim was the Human Resources Director for Freescale Semiconductor, Malaysia, Singapore and Asia Supply Chain for three years. Prior to that, he was with Colgate Palmolive as the Human Resource Director for Malaysia. Mr. Rahim holds a Masters in Human Resource Management from the University of Canberra, Australia.

Rozalila Abdul Rahman
Board: Senior Management Job Title: Chief Marketing Officer Since: 2010 Age: 48 Ms. Rahman has been the Chief Marketing Officer at TM since February 2010. She has 21 years of experience in marketing and sales of fast moving consumer goods. Ms. Rahman started her career in 1989 as a management trainee with Unilever Malaysia. Prior to that, she joined Kellogg Asia Marketing as Marketing Manager Innovations for South East Asia. In 2006, Ms. Rahman joined Maxis Communications as General Manager for Media, Research & Events in the Consumer Business Division. She holds a Bachelor in Food Science & Technology from Universiti Putra Malaysia.

Ahmad Azhar Yahya
Board: Senior Management Job Title: Programme Director, HSBB Since: 2008 Age: 45

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Key Employee Biographies

Mr. Yahya has been the Program Director of HSBB at TM since 2008. He began his career as an Engineer in Agilent Technologies (formerly part of Hewlett Packard) in 1987. Mr. Yahya then joined Accenture in 1990. He became a Partner at Accenture in 2000 before joining TM as Group Chief Information Officer in 2004. He holds a Bachelor of Science degree in Electrical Engineering from Oklahoma State University.

Jeremy Kung Eng Chuang
Board: Senior Management Job Title: Executive Vice President, Consumer and Chief Executive Officer, TM Net Since: 2009 Age: 46 Mr. Chuang has been the Executive Vice President of Consumer business at TM since February 2009 and also serves as the CEO of TM Net, a subsidiary of TM. He has 20 years of experience in a various technical and management roles in IT systems development for media, telecommunications and broadband. He spent three years at JWT, an established advertising company and seven years at Star-TV, a satellite television broadcaster and content provider, before serving more than 10 years at PCCW, Hong Kong and its group of companies. He joined TM Group as CEO of TM Net in 2008. Mr. Chuang holds an Honours Degree in Computer Science from the University of Ottawa, Canada.

Shanti Jusnita Johari
Board: Senior Management Job Title: Executive Vice President, SME Since: 2009 Age: 34 Ms. Johari has been the Executive Vice President of SME business at TM since February 2009. She joined TM in 1997 under the Corporate and Multinational Sales division. In 2005, Ms. Johari joined the TM Retail Business Strategy and Management office, responsible for the strategic development and management of TM Retail operations. Subsequently, in 2007, she was appointed as General Manager in the same office. She holds a Bachelor of Engineering (Electronics) from Vanderbilt University, the US and a Masters of Business Administration from Universiti Teknologi Malaysia.

Ghazali Omar
Board: Senior Management Job Title: Executive Vice President, Enterprise Since: 2009 Age: 52

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Telekom Malaysia Berhad
Key Employee Biographies

Mr. Omar has been the Executive Vice President of Enterprise business at TM since February 2009. He has 29 years of experience in the telecommunications industry. He began his career with the Jabatan Telekom Malaysia in 1980 as a Planning and Development Engineer specializing in Data Communications. He was later appointed as General Manager of Marketing and Sales at TM Net in 2002 and as Vice President of Enterprise and Government Sales for TM Retail in 2007. Mr. Omar holds a Bachelor (Hons) in Electrical & Electronic Engineering from the University of Leeds, the UK and a Masters in Business Administration from Multimedia University, Cyberjaya.

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Telekom Malaysia Berhad
Major Products and Services

MAJOR PRODUCTS AND SERVICES
Telekom Malaysia (TM) is one of the leading providers of telecommunication services in Malaysia. The group's key products and services include the following: Voice services Data services Access services Managed services Value added services Application services Content services Infra services Project management and consultancy

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Telekom Malaysia Berhad
Revenue Analysis

REVENUE ANALYSIS
Telekom Malaysia The group recorded revenues of MYR8,608 million ($2,451.6 million) during the financial year ended December 2009 (FY2009), a decrease of 0.8% over 2008. In FY2009, Malaysia, the group’s largest geographic market, accounted for 89.7% of the total revenues. Telekom Malaysia generates revenues through four business divisions: retail (77.4% of the total revenues in FY2009), global (10.3%), wholesale (9.1%) and shared services/others (3.2%). Revenues by Division In FY2009, the retail division recorded revenues of MYR6,659.8 million ($1,896.8 million), a decrease of 3.5% over 2008. The global division recorded revenues of MYR884.7 million ($252 million) in FY2009, an increase of 5.9% over 2008. The wholesale division recorded revenues of MYR786 million ($223.9 million) in FY2009, an increase of 14% over 2008. The shared services/others division recorded revenues of MYR277.5 million ($79 million) in FY2009, an increase of 10.5% over 2008. Revenues by Geography Malaysia, Telekom Malaysia's largest geographical market, accounted for 89.7% of the total revenues in FY2009. Revenues from Malaysia reached MYR7,723.3 million ($2,199.7 million) in 2009, a decrease of 1.5% over 2008. Other countries accounted for 10.3% of the total revenues in FY2009. Revenues from other countries reached MYR884.7 million ($252 million) in 2009, an increase of 5.9% over 2008.

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Telekom Malaysia Berhad
SWOT Analysis

SWOT ANALYSIS
Telekom Malaysia (TM) is an integrated information and communications group. The group offers fixed line, data, broadband and related services. It is the largest integrated communications solutions provider in Malaysia. Its strong market position provides a competitive advantage, as well as allowed it to gain flagship contracts like the HSBB. However, intense competition in the telecommunications industry threatens to reduce the group's market share and operating margins by building pressure on the revenue growth. Strengths Strong market position Diverse customer base Market recognition Opportunities Growing broadband market HSBB initiative Weaknesses Concentrated operations

Threats Intense competition Regulations Network disruptions

Strengths

Strong market position TM has a strong market position in the fixed line and broadband markets in Malaysia. It is the largest integrated communications solutions provider in Malaysia, and one of Asia’s leading communications companies, with market capitalization of MYR11 billion ($3.1 billion). In FY2009, the group had a market share of 95% in the fixed-line market. TM is also Malaysia’s leading broadband service provider with 1.4 million customer base at the end of FY2009, which increased by 11.8% compared to the previous year. In addition, the group is a leading provider of wholesale services in Malaysia. The group's strong market position has enabled it to enter into a public-private partnership agreement initiated by the Ministry of Energy, Water and Communications (MEWC) in 2008, to launch the national High-Speed Broadband (HSBB) initiative. Strong market position, while providing a competitive advantage to the group, also allowed it to gain flagship contracts like the HSBB. Diverse customer base

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Telekom Malaysia Berhad
SWOT Analysis

The group's revenues are diversified across different customer segments. It serves six principal customer segments: consumer, small medium enterprise (SME), enterprise, government, wholesale and global. Wholesale focuses on bandwidth and other infrastructure to telcos, internet service providers, managed network service providers, application service providers, global operators and data centre providers. Global provides satellite, terrestrial and submarine fibre optic connectivity across Asia, Europe, the Americas, Oceania, the Middle East and Africa. The group's diverse customer base increases the asset utilization as well as allows it to diversify the business risk associated with operating in a specific customer segment. Market recognition TM has strong market recognition. The company received a total of 22 awards in FY2009. In March 2009, TM was honored with The BrandLaureate Conglomerate Award 2008-2009 in recognition of its stable of successful brands that have strengthened the group’s brand identity, while also contributing to Malaysia’s equity. The BrandLaureate is the highly regarded branding awards in Asia-Pacific. TM was awarded with the Trusted Brand (Platinum) award for its Streamyx broadband service by Reader’s Digest in May 2009. During October 2009, the company received the Data Centre & Hosting Services Provider and Managed Connectivity Services awards for the second consecutive year at the 8th Annual Computerworld Malaysia Readers Choice Awards. In November 2009, TM was presented with the Best Virtualization Strategy award by Hitachi Data System (HDS) for its use of storage virtualization to compress data at its data centers. Strong market recognition enhances the brand image of the group, thereby bringing more business to the company.

Weaknesses

Concentrated operations The group's majority of the operations are concentrated around fixed-line and related services. Following the spin off of the mobile operations, including domestic operations and international investments as a separate public company to its shareholders, the group's operations are mainly concentrated around fixed line and related services in Malaysia. In tandem with the global trend of continuing migration to cellular and internet-based communications, the group’s voice revenue registered a decline of 9.3% to MYR4,000.7 million ($1,139.4 million) in FY2009, compared to the voice revenue of MYR4,412.1 million ($1,256.6 million) in FY2008. Resulting from the decline, voice revenue’s contribution to the group’s total revenue reduced to 46.5% in FY2009 from 50.9% in FY2008. Although, the group retained its information and communications technology (ICT) service business, and other businesses; these businesses may not provide significant diversification. Concentrated operations will affect the operating performance of the group in coming years.

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Telekom Malaysia Berhad
SWOT Analysis

Opportunities

Growing broadband market The broadband market in Malaysia is forecast to grow in the future. According to industry forecasts, the broadband penetration in Malaysia increased to 31.7% in fourth quarter 2009 from 29.2% in third quarter of 2009, and is forecasted to reach 55% in 2010. The broadband market in the country is expected to grow to MYR2.8 billion ($0.8 billion) in 2010.TM is Malaysia’s leading broadband service provider serving 1.4 million customers at the end of FY2009. Growing broadband market in Malaysia will enable the group to gain steady revenues in the near term. HSBB initiative The Government of Malaysia initiated a plan to roll out a high speed broadband (HSBB) service. HSBB is a broadband service with speeds of 10Mbps (Megabits per seconds) to 100 Mbps for residential customers, and up to 1Gbps (Gigabits per seconds) for businesses related to high economic impact areas offered through fibre optic infrastructure. The infrastructure is expected to be rolled out over a period of 10 years with the Government investing MYR2.4 billion (approximately $700 million) and TM investing MYR8.9 billion (approximately $2.5 billion). The service will cover over 1.3 million premises by 2012. As part of the initiative, the Ministry of Energy, Water and Communications (MEWC) and TM entered into a public-private partnership agreement to launch Phase 1 of the national High-Speed Broadband (HSBB) initiative, in 2008. The HSBB initiative will further strengthen the group’s market position in the broadband market, as well as allows it to provide various high bandwidth applications like IPTV, among others, in coming years.

Threats

Intense competition The group operates in a highly competitive telecommunications industry. Market liberalization, changes in customer preference for mobility, the price war, migration from traditional voice to mobile and VoIP and weak customer service intensify competition. The group faces competition from companies such as Pasifik Satelit, Indosat, Telkom Indonesia, Deutsche Telekom, Singapore Telecommunications, and Vodafone Group. Intense competition threatens to reduce the group's market share and operating margins by building pressure on the revenue growth. Regulations The telecom industry is highly regulated. A change in the law or regulations can increase the cost of operating a business, reduce the attractiveness of investment and change the competitive

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Telekom Malaysia Berhad
SWOT Analysis

landscape. As the market liberalizes, TM is required to allow new players access to certain segments of its networks. At the same time, the review of spectrum relocation may impact TM’s future services, and mandatory access on pricing will lead to a lower margin for all regulated facilities and services. Changes in regulatory environment may have an adverse impact on the group’s business. Network disruptions The group witnessed network disruptions in the recent times. In January 2010, the group announced a disruption of its internet services due to circuit faults on the Asian American Gateway (AAG) submarine cable network at Lantau in China and at the domestic international link at Genting Sempah, Pahang, linking Malaysia to the US and Hong Kong. TM is committed to ensuring network and service availability to uphold its quality of service. However, some factors that affect service availability are beyond its control, such as cable theft, cable damage during road works, and natural calamities such as lightning. The group has put in resources to control such risks with programs like I-Watch for cable theft, road patrols to reduce cable cut risk, and flood mitigation programs. TM has also set up a Service Assurance Centre (SAC) and put in place a comprehensive Business Continuity Management (BCM) program to ensure minimum disruption to service. Network disruptions will have an adverse effect on the quality of services, which in turn may lead to loss of customers.

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Telekom Malaysia Berhad
Top Competitors

TOP COMPETITORS

The following companies are the major competitors of Telekom Malaysia Berhad

Indosat Telkom Indonesia Singapore Telecommunications Limited (SingTel) Deutsche Telekom AG Vodafone Group PLC Pasifik Satelit Nusantara

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Telekom Malaysia Berhad
Company View

COMPANY VIEW
A statement by Halim Shafie, Chairman of Telekom Malaysia is given below. The statement has been taken from the company’s 2009 annual report. ---------------------------------------------------------------------------------------------------------------------------2009 has been a challenging and exciting year for TM. Challenging because of intense competition in the broadband space amid an economy that was just beginning to recover from the global crisis; exciting because TM made significant strides in building a new identity as a demerged entity. In reality, we have begun our metamorphosis into a new generation network (NGN) provider. It has also been a very exciting year, or rather half-year, for me. Having assumed my new position as Chairman of TM since 31 July 2009, I have found myself at the epicentre of frantic-paced change that is set to transform not only TM, but the nation. At the core of this momentous transformation is the High Speed Broadband (HSBB) project that TM has been entrusted with by the Government. The project is of great significance to the Company, which will necessarily enter a new phase as we transit into the requisite all-Internet Protocol (IP) network; and is of equal significance to the country, which stands to benefit immeasurably by a new world of opportunities enabled by the cutting-edge technology we are developing. There can be no doubt that this is an extremely exciting time to be of service to TM. It is a time of defining moments and new beginnings. The atmosphere in the Company is highly charged with a discernible pulse, a vibrant energy fuelled by the determination of the highly capable management to create a successful HSBB story. The demerger has been positive in this regard, allowing the TM team to channel its resources and energies more efficiently towards achieving the desired outcomes. As a result, our evolution into a new-generation communications provider is progressing well, while the organizational focus and planning put into place is being translated into more efficient and effective performance, and greater transparency. Delivering Shareholder Value TM has always prioritized creating maximum returns for our valued shareholders. During the year under review, I am pleased to report that based on sound strategies and the commitment of a dedicated team, TM has made further progress, and delivered on our financial targets. Leveraging on our strengths, we have continued to adhere to our dividend policy of RM700 million or 90% of normalized Profit After Tax and Minority Interest (PATAMI), whichever is higher. To investors, this is a strong signal that TM is indeed a dividend yield stock.

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Telekom Malaysia Berhad
Company View

TM paid a 10.0 sen (tax exempt) interim dividend on 29 September and proposed a 13.0 sen gross final dividend (less tax at 25%), subject to shareholders approval at the forthcoming Annual General Meeting of the Company, resulting in a total yield to shareholders of RM706.5 million (or 6.5%). On top of the normal dividend, TM is also committed to distributing excess cash. In 2009, we made a capital repayment of 98.0 sen per share, or RM3,505.8 million, to shareholders from the payment of RM4,025.0 million by Axiata Group Berhad (formerly TM International Berhad) which had been owing to TM. This is more than double the special dividend of RM1,654.5 million paid out to shareholders in 2008. Indeed, despite the uncertainties of weaker global and domestic economies, TM’s share price appreciated steadily throughout 2009. It increased 41.7% over the last 12 months, giving an excellent capital appreciation to medium and long-term investors. TM has managed its business prudently since the demerger and will continue to do so. As the business environment picks up, and with our strong balance sheet position, we have every confidence of continuing to deliver our dividend promise for 2010 and beyond. TM’s responsibility to shareholders and other stakeholders is enshrined in our corporate governance policies, which reflect the Malaysian Code on Corporate Governance and Government linked Companies (GLCs) Guidelines as contained in Putrajaya Committee for High Performing GLCs’ Green Book on Enhancing Board Effectiveness. These policies are continuously improved on with the adoption of best practices as they evolve locally and globally. As a result, TM’s corporate governance procedure and practices have, over the years, become more transparent; we have, through the Green Book, established a more evaluative framework to stimulate greater effectiveness of the Board; a sound enterprise risk management system, a stakeholder feedback mechanism in place vide the Senior Independent Director’s office as well as a balanced perspective from the Independent Directors who form the majority in the TM Board composition. Providing Value Proposition to Customers The proof of our value in the market lies in the number of customers we have. As competition intensifies in the telco industry, it is crucial to differentiate ourselves in the eyes of customers by offering competitively priced products and services. Like any good business entity, TM has always aimed to please the customer. But we decided that being good is not enough; in wanting to be great, in early 2009, the Group made a structural change to our business model to reflect a renewed emphasis on creating better value propositions for customers. The new business model is aligned according to our major customer segments of Consumers, SMEs, Enterprise, Government, Wholesale and Global. Each segment has its own needs and behavior patterns which we can now study more closely so as to tailor our marketing, pricing and service delivery according to the different niche characteristics. A common characteristic across these segments is demand for value-for-money products. To meet this, we have bundled our products, for example voice with data and Internet services including

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Telekom Malaysia Berhad
Company View

broadband, to create innovative packages that are price sensitive. Last year, several such bundles were introduced, and proved exceptionally popular. Just as an example, within three months of launching the Combo Plan, more than 150,000 TM customers had subscribed to it. With this plan, by paying only RM10 extra, a Streamyx subscriber gets to enjoy free calls to fixed lines and is charged only a nominal fee for calls made to mobile lines. That our customers value these innovations is evident in the increase in TM’s broadband customer base. I have great pleasure in sharing that TM continues to retain our market leading position in Malaysia’s broadband space with 1.43 million customers as at end of 2009. New Opportunities As the HSBB project gradually unfolds, it heralds a new era that will impact the way Malaysians act and think at the most fundamental level. The opportunities brought about by HSBB promise nothing less than a revolutionary change to our lifestyles and work-styles. With speeds of 10 Mbps and beyond, Malaysians will be able to run multiple bandwidth-hungry applications simultaneously, such as high-definition movies, gaming, complex graphics and videos. In real terms, this means people can work ‘together’ even if they are apart; and accomplish more in less time. Efficiencies brought about by HSBB entail more free time, hence more time for entertainment; while the amazing applications will provide consumers with limitless choice as to how they entertain themselves. The amazing opportunities made available would have been hard to imagine just a few years ago. The word that best describes HSBB is ‘enabler’. It will enable the development of a new generation of high bandwidth next generation applications. Video-on-demand, interactive shopping, virtual surveillance of homes, and online medical consultations immediately come to mind, but are just samples of the engaging experiences our consumers can expect. Increasing demand for these life-enhancing products and services will spur the development of a robust ICT eco-system which in turn will expand the reach of the HSBB network and drive up subscription. To fully maximize the potential of HSBB, TM will look at novel ways of adapting the technology to further enhance the quality of life of our customers. We will explore all possible permutations and combinations of the myriad products and services that we offer to more than satisfy our customers’ needs. In other words, we will transform from a network-centric organization to a customer-centric one. Our People TM’s transformation into a customer-centric organization will necessitate a mindset change among employees. They will have to be more creative – to design relevant and exciting content and applications that optimize both the legacy and HSBB networks; they will need to be more persuasive – to sell these products and solutions; and they will require strong interpersonal skills – to build enduring relationships with partners and other stakeholders. Various initiatives introduced by the Performance Improvement Programme (PIP) 2.0 already focus on increasing competencies to better serve customers. However, TM will accelerate the process of change by providing essential support

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Telekom Malaysia Berhad
Company View

and incentives to nurture creativity, innovation and dedication in personnel who are driven by a culture of high performance and service delivery. Corporate Responsibility Social responsibility is ingrained into the very fabric of TM. Corporate responsibility is a fundamental on which we base our business decisions. It is not, indeed, an exaggeration to say we are looked upon as a model entity to be emulated in terms of corporate responsibility (CR). CR is accorded the same weight and priority as any other business operation within the Group. We strategize our CR programmes to have maximum impact on the communities targeted. Our actions are based on the belief that CR contributes towards building a sustainable business. Our CR initiatives encompass the four dimensions of workplace, marketplace, community and the environment. Within TM, CR includes best practices in human resources management. In the marketplace, we focus on meeting the expectations of customers, vendors, partners, regulators, the media and public. Our community initiatives are mirrored in 3 major socioeconomic causes that we champion i.e. education, community and nation-building, and the environment. Here, I’d like to note TM’s foundation, Yayasan TM’s fifteenth year with over rM390 million spent in providing scholarship to our outstanding and deserving students. Within the sphere of the environment, we are starting to make concerted efforts to reduce our carbon footprint and that of Malaysians more generally with technological innovation. Internally, we minimize our consumption of utilities, and reduce wastage by recycling and adhering to responsible waste management practices. TM’s commitment to CR is sketched in the sustainability overview within this annual report, and detailed in a separately published Sustainability Report. Prospects For 2010 By year end, our new-generation fibre network will pass through 750,000 premises and by end of 2012, we will complete 1.3 million premises passed. By then, TM will have spent about RM3 billion for the access fibre, the transmission, IP core and international connections. The telecommunications industry is already very competitive; by 2015, it will be even more so, with new wireless broadband services that offer higher speeds. Increasingly, we will have a bigger base of young people, the Net Generation, who are more adept at new media use. The telco environment is changing at a very rapid pace. We at TM aim to lead the changing environment, and not merely adjust to it. We acknowledge the need to be nimble in our business approach which necessitates speed, flexibility and preparedness. Do I think we can do it? To borrow a famous campaign slogan: “Yes, we can”. Acknowledgements I would like to take this opportunity to pay tribute to my predecessor, Tan Sri Dato’ Ir Md. Radzi Haji Mansor who stepped down in July 2009. He was an outstanding Chairman to whom the TM family and I owe a tremendous debt of gratitude. I feel privileged to be joining TM at a decisive and exciting time in the Company’s development and taking over from such a respected figure in the telecommunication industry.

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Telekom Malaysia Berhad
Company View

I also wish to express my sincerest appreciation to all our stakeholders, namely the shareholders, customers, business partners, regulators, the Government, employees, the media and others – who have all done their part to help us build and grow the TM brand. I also wish to pay tribute to our 24,744 employees nationwide for their dedication and commitment. We can be sure of tough times ahead, but it is at times such as these that innovation and excellence at every level of business is most required, and tends to come to the fore. We look forward to having a long-term relationship with all our stakeholders. To our customers, we want that relationship to be based on excellent service, and on our enduring commitment to helping them thrive in this fast changing world. --------------------------------------------------------------------------------------------------------------------------------

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Telekom Malaysia Berhad
Locations and Subsidiaries

LOCATIONS AND SUBSIDIARIES
Head Office
Telekom Malaysia Berhad Level 51 North Wing Menara TM Jalan Pantai Baharu Kuala Lumpur 50672 MYS P:60 3 2240 1221 F:60 3 2283 2415 http://www.tm.com.my

Other Locations and Subsidiaries
TM Applied Business Sdn Bhd Level 16 Menara 2 Faber Tower Jalan Desa Bahagia Taman Desa Jalan Klang Lama Kuala Lumpur 58100 MYS Telekom Malaysia (UK) Limited St. Martin’s House 16 St. Martin’s Le Grand London EC1A 4EN GBR TM Research & Development Sdn. Bhd Menara Idea UPM–MTDC Technology Incubation Centre Lebuh Silikon Serdang 43400 Selangor MYS Telekom Malaysia (Hong Kong) Limited Suite 1502 15th Floor Malaysia Building Gloucester Road Wanchai HKG Fiberail Sdn Bhd 7th Floor Wisma TM Jalan Desa Utama Pusat Bandar Taman Desa Kuala Lumpur 58100 MYS TM Wholesale Level 17 North Wing Menara TM Jalan Pantai Baharu Kuala Lumpur 50672 MYS

TM Global Level 53 Menara TM Jalan Pantai Baharu Kuala Lumpur 50672 MYS

GITN Sdn Bhd Level 31 Menara TM Jalan Pantai Baharu Kuala Lumpur 50672 MYS

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Telekom Malaysia Berhad
Locations and Subsidiaries

Telekom Malaysia (USA) Inc 8320 Old Courthouse Road Suite 201 Vienna Virginia 22182 USA TM Support Business Level 12 North Wing Menara TM Jalan Pantai Baharu Kuala Lumpur 50672 MYS

Telekom Malaysia (S) Pte Ltd 175A Bencoolen Street 07-05/06 Burlington Square Singapore 189650 SGP Fibrecomm Network (M) Sdn Bhd Level 37 Menara TM Jalan Pantai Baharu Kuala Lumpur 59200 MYS

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