Telstra Personal Critical Information Summary Go Mobile 95(1)
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Content
Critical Information Summary
GO MOBILE PLAN
95/mth
$
Contract term: 24-months
Minimum cost: $2,280
Unlimited calls
SMS, MMS and
MessageBank®
6GB/mth
of data for use in Australia
Extra Data usage $10/GB
(or part thereof)
to standard Australian
numbers
• All to use in Australia (excludes use overseas)
INFORMATION ABOUT THE SERVICE
What’s not included
Your Go Mobile plan (Plan) is for a post-paid mobile phone service.
It gives you access to our network, a mobile phone number, lets you
make and receive calls, send and receive messages, and access
mobile data. Your Plan allows you to share data between other
eligible plans or Data Share SIM plans on the same account.
Your Monthly Call Allowance and Monthly Data Allowance can’t be
used overseas. Your Monthly Call Allowance does not include calls,
SMS or MMS to international numbers, premium numbers (eg 19xx
numbers) and some satellite numbers, 1234, 12 455 and 12 456
numbers or content charges (including third party charges).
Charges for all calls, SMS and MMS not included in your
Plan can be found at telstra.com.au/customer-terms
Device Payment Contract
You’ll need to purchase a new eligible handset to use with your Plan.
You will pay off your new handset over 24 interest-free monthly
payments with a Device Payment Contract.
If your Plan and your Device Payment Contract have the same start
date and both have a 24-month term, you may receive a monthly
credit towards your device repayments.
If you cancel your Plan or your Device Payment Contract early, you
won’t be eligible for the credit any more. You’ll also have to pay the
balance of your remaining handset repayments as well as any
early termination charges for the plan you cancelled.
Minimum term
24 months.
Your Monthly Call Allowance
Unlimited – see what’s included below.
Your Monthly Data Allowance
6GB – 1GB (Gigabytes) = 1,024MB (Megabytes). Your unused
Monthly Data Allowance expires each month. You can share your
Monthly Data Allowance with eligible data share services on the
same account. Eligible data share services include Go Mobile Plans,
Go Mobile BYO, Go Mobile Casual Plans, Everyday Connect Shared
Data plans, Mobile Accelerate Shared Data plans, and up to 5 Data
Share SIM plans (Eligible Data Share Services).
Inclusions will vary depending on the Data Share SIM purchased.
For more information refer to the relevant Critical Information
Summary.
New Phone Feeling
This Plan means you can take up a new phone after 12 months
on your Device Payment Contract. To redeem the offer return your
existing phone undamaged and in good working order, pay a one-off
fee and sign up to a new eligible plan and a 24-month Device
Payment Contract. For more information refer to the New Phone
Feeling Critical Information Summary.
INFORMATION ABOUT PRICING
Your minimum monthly charge
$95 – if you use more than your Monthly Call Allowance or Monthly
Data Allowance, or use your mobile for things not included in your
Plan, you’ll have to pay more than $95. Your monthly charges are
billed according to your billing cycle.
Accessory Repayment Option
You can choose an Accessory Repayment Option (ARO) to buy
mobile accessories, you’ll be charged for your accessories in,
interest-free monthly payments. If you cancel your ARO,
you’ll have to pay the remaining cost of the accessories.
Only available at selected Telstra stores and partners.
The total minimum Plan cost
The total minimum amount that you’ll pay over the period of
your Plan term is $2,280, plus any handset and accessory
repayments.
What’s included
Your Monthly Call Allowance can be used within Australia for calls
to standard Australian landline and mobile numbers, as well as
most 11xx, 12xx, 13xx and 1800 numbers. Your Monthly Data
Allowance can be used to access mobile internet and some
mobile apps on your handset in Australia.
Page 1 of 2
Calls, SMS and MMS to international numbers
To track your usage, you can also:
These are the main charges that apply if you call, SMS or MMS
an international number:
• use My Plan Manager by going to telstra.com/mpm on your
mobile’s browser (select the ‘My’ tab to view details)
• calls to international numbers – for call rates to overseas,
see telstra.com.au/mobile-other-call-types
• use the Telstra 24x7® app on your iPhone and Android
phone (available on the App Store and Google Play)
• SMS to international numbers – 50¢ per standard message
sent per recipient; and
• check the mobile data usage meter at
telstra.com.au/my-data-usage
• MMS to international numbers – 75¢ per standard message
sent per recipient.
Visit telstra.com/myusage to find out more about other ways
to manage your usage.
For information on discounted international calling packs
visit telstra.com.au/mobile-phones/plans-and-rates/
calling-overseas-from-australia
Using your service overseas
Data charges
Data charges are based on how much data you use accessing email,
some mobile apps and mobile internet. To understand how much
data you might need go to telstra.com.au/postpaid-data-calculator
Extra Data
If you use more than your shared Monthly Data Allowance, we will
automatically add extra data to your data allowance in blocks of 1GB,
and you’ll be charged $10 per block (even if you only use part of that
block) (Extra Data). The Extra Data is for use in Australia and will
expire at the end of your billing month.
Your Extra Data will be shared with any Eligible Data Share Services
on your account.
Early Termination Charge
If you cancel your Plan before the end of your minimum term, you’ll
need to pay an Early Termination Charge (ETC) and any remaining
handset and accessory payments.
The ETC decreases by equal installments each month you stay
on your Plan. Your maximum ETC at the start of your Plan is $1,140
on a 24-month Plan.
You can move to a higher Go Mobile Plan once every 60 days , but
you cannot move to a lower Go Mobile Plan than your original Plan.
OTHER INFORMATION
Billing
The figures in this Critical Information Summary are for a full billing
cycle but your first bill may include pro rata charges for part of the
month if you started or changed your Plan part way through a billing
period – refer to the ‘Important information about your first bill’
section below for more information.
Your new Mobile services have International Roaming already
activated (unless you’re recontracting with your existing number,
or have chosen to opt out). The cost of using your service overseas
is higher than in Australia. Your monthly Plan allowance does not
include use while you’re overseas, so you will be charged separately
for this usage.
Here are the main charges that apply:
• calls and SMS while overseas – our International Roaming
charges can be found at telstra.com.au/mobile-phones/
international-roaming/availability-pricing
• data while overseas – $3 per MB (charged per KB or part thereof).
When you arrive in an overseas country, you will receive SMS alerts
about International Roaming if your device is capable of receiving
SMS. These alerts will notify you of pricing information (including
services that may not incur a charge when you are in Australia) as
well as how to stop roaming while you are overseas.
You can also use our spend management tools to help you monitor
your international roaming usage. For more information, including
how to register for these tools, visit telstra.com/manageirusage
If you would like to deactivate international roaming, please call
us on 12 5109.
Mobile coverage
You can access 4GX coverage if you have a 4GX compatible device
and are in a 4GX coverage area. If you’re outside 4GX areas or if you
have a 4G or 3G device, you’ll receive access to our 4G or 3G coverage.
Mobile coverage depends on a number of factors such as your device,
location, surrounding landscape as well as the physical building you
may be using your device from.
To find out more about our mobile coverage and networks or how
to optimise network performance visit telstra.com/coverage
Important information about your first bill
When you first start a Plan or change your Plan part way through a
billing period, your first bill will have additional charges. It will include
your minimum monthly charge in advance, plus a proportion of your
minimum monthly charge based on the number of days left in the
billing period. You’ll still receive a full month’s call and data allowance.
We’re here to help
If you have any questions about your offer, technical support,
service or connection please log onto telstra.com which
includes 24/7 live chat support. Alternatively, please call us
on 13 2200 or our Disability Enquiry Hotline on 1800 068 424
(voice) and 1800 808 981 (TTY).
This Plan requires paperless billing and electronic payment. A $2
charge will be applied in arrears if you receive a paper bill or make
a bill payment in person or via mail. Some exemptions may apply.
Visit telstra.com/emailbill to request an email bill and/or set up
direct debit. For more information on other bill payment options,
go to telstra.com/billpay
To report technical issues while overseas, you can call our
24/7 International Roaming Helpdesk on +61 439 12 5109.
Call and data usage information
Complaints or disputes
If you have a problem or complaint about your service, go to
telstra.com/complaints where you’ll find full contact details
and information about how to resolve it.
You will automatically be sent SMS alerts in real-time when you
reach 50%, 85% and 100% of your Monthly Data Allowance.
We will also send you an SMS alert when a 1GB Extra Data block
is automatically added to your service. To check your usage, you
can register and login to My Account at telstra.com/myaccount
Further investigation
If we can’t resolve your complaint to your satisfaction, you
can contact the Telecommunications Industry Ombudsman
by phone on 1800 062 058. For full contact information,
visit tio.com.au/about-us/contact-us
This is a summary only – the full legal terms for this Plan are
available at telstra.com.au/customer-terms
™ are trade marks and ® are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.
MOSC1825-18092015
Page 2 of 2
GO MOBILE PLAN
95/mth
$
Contract term: 24-months
Minimum cost: $2,280
Unlimited calls
SMS, MMS and
MessageBank®
6GB/mth
of data for use in Australia
Extra Data usage $10/GB
(or part thereof)
to standard Australian
numbers
• All to use in Australia (excludes use overseas)
INFORMATION ABOUT THE SERVICE
What’s not included
Your Go Mobile plan (Plan) is for a post-paid mobile phone service.
It gives you access to our network, a mobile phone number, lets you
make and receive calls, send and receive messages, and access
mobile data. Your Plan allows you to share data between other
eligible plans or Data Share SIM plans on the same account.
Your Monthly Call Allowance and Monthly Data Allowance can’t be
used overseas. Your Monthly Call Allowance does not include calls,
SMS or MMS to international numbers, premium numbers (eg 19xx
numbers) and some satellite numbers, 1234, 12 455 and 12 456
numbers or content charges (including third party charges).
Charges for all calls, SMS and MMS not included in your
Plan can be found at telstra.com.au/customer-terms
Device Payment Contract
You’ll need to purchase a new eligible handset to use with your Plan.
You will pay off your new handset over 24 interest-free monthly
payments with a Device Payment Contract.
If your Plan and your Device Payment Contract have the same start
date and both have a 24-month term, you may receive a monthly
credit towards your device repayments.
If you cancel your Plan or your Device Payment Contract early, you
won’t be eligible for the credit any more. You’ll also have to pay the
balance of your remaining handset repayments as well as any
early termination charges for the plan you cancelled.
Minimum term
24 months.
Your Monthly Call Allowance
Unlimited – see what’s included below.
Your Monthly Data Allowance
6GB – 1GB (Gigabytes) = 1,024MB (Megabytes). Your unused
Monthly Data Allowance expires each month. You can share your
Monthly Data Allowance with eligible data share services on the
same account. Eligible data share services include Go Mobile Plans,
Go Mobile BYO, Go Mobile Casual Plans, Everyday Connect Shared
Data plans, Mobile Accelerate Shared Data plans, and up to 5 Data
Share SIM plans (Eligible Data Share Services).
Inclusions will vary depending on the Data Share SIM purchased.
For more information refer to the relevant Critical Information
Summary.
New Phone Feeling
This Plan means you can take up a new phone after 12 months
on your Device Payment Contract. To redeem the offer return your
existing phone undamaged and in good working order, pay a one-off
fee and sign up to a new eligible plan and a 24-month Device
Payment Contract. For more information refer to the New Phone
Feeling Critical Information Summary.
INFORMATION ABOUT PRICING
Your minimum monthly charge
$95 – if you use more than your Monthly Call Allowance or Monthly
Data Allowance, or use your mobile for things not included in your
Plan, you’ll have to pay more than $95. Your monthly charges are
billed according to your billing cycle.
Accessory Repayment Option
You can choose an Accessory Repayment Option (ARO) to buy
mobile accessories, you’ll be charged for your accessories in,
interest-free monthly payments. If you cancel your ARO,
you’ll have to pay the remaining cost of the accessories.
Only available at selected Telstra stores and partners.
The total minimum Plan cost
The total minimum amount that you’ll pay over the period of
your Plan term is $2,280, plus any handset and accessory
repayments.
What’s included
Your Monthly Call Allowance can be used within Australia for calls
to standard Australian landline and mobile numbers, as well as
most 11xx, 12xx, 13xx and 1800 numbers. Your Monthly Data
Allowance can be used to access mobile internet and some
mobile apps on your handset in Australia.
Page 1 of 2
Calls, SMS and MMS to international numbers
To track your usage, you can also:
These are the main charges that apply if you call, SMS or MMS
an international number:
• use My Plan Manager by going to telstra.com/mpm on your
mobile’s browser (select the ‘My’ tab to view details)
• calls to international numbers – for call rates to overseas,
see telstra.com.au/mobile-other-call-types
• use the Telstra 24x7® app on your iPhone and Android
phone (available on the App Store and Google Play)
• SMS to international numbers – 50¢ per standard message
sent per recipient; and
• check the mobile data usage meter at
telstra.com.au/my-data-usage
• MMS to international numbers – 75¢ per standard message
sent per recipient.
Visit telstra.com/myusage to find out more about other ways
to manage your usage.
For information on discounted international calling packs
visit telstra.com.au/mobile-phones/plans-and-rates/
calling-overseas-from-australia
Using your service overseas
Data charges
Data charges are based on how much data you use accessing email,
some mobile apps and mobile internet. To understand how much
data you might need go to telstra.com.au/postpaid-data-calculator
Extra Data
If you use more than your shared Monthly Data Allowance, we will
automatically add extra data to your data allowance in blocks of 1GB,
and you’ll be charged $10 per block (even if you only use part of that
block) (Extra Data). The Extra Data is for use in Australia and will
expire at the end of your billing month.
Your Extra Data will be shared with any Eligible Data Share Services
on your account.
Early Termination Charge
If you cancel your Plan before the end of your minimum term, you’ll
need to pay an Early Termination Charge (ETC) and any remaining
handset and accessory payments.
The ETC decreases by equal installments each month you stay
on your Plan. Your maximum ETC at the start of your Plan is $1,140
on a 24-month Plan.
You can move to a higher Go Mobile Plan once every 60 days , but
you cannot move to a lower Go Mobile Plan than your original Plan.
OTHER INFORMATION
Billing
The figures in this Critical Information Summary are for a full billing
cycle but your first bill may include pro rata charges for part of the
month if you started or changed your Plan part way through a billing
period – refer to the ‘Important information about your first bill’
section below for more information.
Your new Mobile services have International Roaming already
activated (unless you’re recontracting with your existing number,
or have chosen to opt out). The cost of using your service overseas
is higher than in Australia. Your monthly Plan allowance does not
include use while you’re overseas, so you will be charged separately
for this usage.
Here are the main charges that apply:
• calls and SMS while overseas – our International Roaming
charges can be found at telstra.com.au/mobile-phones/
international-roaming/availability-pricing
• data while overseas – $3 per MB (charged per KB or part thereof).
When you arrive in an overseas country, you will receive SMS alerts
about International Roaming if your device is capable of receiving
SMS. These alerts will notify you of pricing information (including
services that may not incur a charge when you are in Australia) as
well as how to stop roaming while you are overseas.
You can also use our spend management tools to help you monitor
your international roaming usage. For more information, including
how to register for these tools, visit telstra.com/manageirusage
If you would like to deactivate international roaming, please call
us on 12 5109.
Mobile coverage
You can access 4GX coverage if you have a 4GX compatible device
and are in a 4GX coverage area. If you’re outside 4GX areas or if you
have a 4G or 3G device, you’ll receive access to our 4G or 3G coverage.
Mobile coverage depends on a number of factors such as your device,
location, surrounding landscape as well as the physical building you
may be using your device from.
To find out more about our mobile coverage and networks or how
to optimise network performance visit telstra.com/coverage
Important information about your first bill
When you first start a Plan or change your Plan part way through a
billing period, your first bill will have additional charges. It will include
your minimum monthly charge in advance, plus a proportion of your
minimum monthly charge based on the number of days left in the
billing period. You’ll still receive a full month’s call and data allowance.
We’re here to help
If you have any questions about your offer, technical support,
service or connection please log onto telstra.com which
includes 24/7 live chat support. Alternatively, please call us
on 13 2200 or our Disability Enquiry Hotline on 1800 068 424
(voice) and 1800 808 981 (TTY).
This Plan requires paperless billing and electronic payment. A $2
charge will be applied in arrears if you receive a paper bill or make
a bill payment in person or via mail. Some exemptions may apply.
Visit telstra.com/emailbill to request an email bill and/or set up
direct debit. For more information on other bill payment options,
go to telstra.com/billpay
To report technical issues while overseas, you can call our
24/7 International Roaming Helpdesk on +61 439 12 5109.
Call and data usage information
Complaints or disputes
If you have a problem or complaint about your service, go to
telstra.com/complaints where you’ll find full contact details
and information about how to resolve it.
You will automatically be sent SMS alerts in real-time when you
reach 50%, 85% and 100% of your Monthly Data Allowance.
We will also send you an SMS alert when a 1GB Extra Data block
is automatically added to your service. To check your usage, you
can register and login to My Account at telstra.com/myaccount
Further investigation
If we can’t resolve your complaint to your satisfaction, you
can contact the Telecommunications Industry Ombudsman
by phone on 1800 062 058. For full contact information,
visit tio.com.au/about-us/contact-us
This is a summary only – the full legal terms for this Plan are
available at telstra.com.au/customer-terms
™ are trade marks and ® are registered trade marks of Telstra Corporation Limited, ABN 33 051 775 556.
MOSC1825-18092015
Page 2 of 2
