Templates

Published on December 2016 | Categories: Documents | Downloads: 75 | Comments: 0 | Views: 716
of 39
Download PDF   Embed   Report

Comments

Content

***611*** CNTCT: USERNAME: MODEM TYPE: FMS COID: FMS: CMNTS: NO SYNC ***NO SYNC*** Due Date: Last worked: SYNC ***SYNC*** Due Date: IP address: MAC address of gateway/PC: Password: Last worked: SLOW ***SLOW*** Client IP: MAC: MTR Results: Customer Side Traceroute: SEE FYI Speedtest Results: Business ADSL add to favourites printable page sticky notes page menubusiness ad sl assure business . net products business modem replacement procedure blank templates contacts 611 NO SYNC SYNC SLOW National ADSL RadialPoint Escalation SOM Modem Replacement Mainstream -------------------------------------------------------------------------------For further details on these templates, including examples, please see LYNX - Ti cket Routing Templates. 611 ***611*** CNTCT: USERNAME: MODEM TYPE: FMS COID: FMS: CMNTS:

NO SYNC ***NO SYNC*** Due Date: Last worked: SYNC ***SYNC*** Due Date: IP address: MAC address of gateway/PC: Password: Last worked: SLOW ***SLOW*** Client IP: MAC: MTR Results: Customer Side Traceroute: SEE FYI Speedtest Results: National ADSL No 611 template is required for National ADSL tickets. NO SYNC SYNC SLOW ***NO SYNC*** CNTCT: ONNET/OFFNET: MODEM: DUE DATE: LAST WORKED: ***SYNC*** CNTCT: ONNET/OFFNET: USERNAME: MODEM: DUE DATE: LAST WORKED: BAY/UNIT: ***SLOW*** CNTCT: ONNET/OFFNET: USERNAME: MODEM: CLIENT IP: MAC: MTR RESULTS: CUSTOMER TRACERT: SEE FYI SPEEDTEST RESULTS:

RadialPoint Escalation ***RP*** Contact: Email address : TT# :

OS : Browser/Version : Connection : DSL / Dial Component(s) : eProtect Firewall : eProtect Parental Control : eProtect Anti-Virus : eProtect Spyware Short summary of the problem (include error msg): Other security software on computer: Troubleshooting steps taken with client: Name of approver: SOM ***SOM*** Order Number: Contact Information: Port Assignment: User ID: Plan: Details of problem: Approved by: Modem Replacement *** MODEM REPLACEMENT *** Defective modem type: Wants modem type: Approver: Reason: Shipping address: Mainstream CIRCUIT #: ADDRESS: TROUBLE DESCRIPTION: REPORTED BY(name/company/number): ONSITE CONTACT NAME/NUMBER: ACCESS HOURS/DAYS: CUSTOMER TICKET NUMBER: IS THIS A HAZARDOUS OR SAFETY ISSUE? IS INTRUSIVE TESTING OK? ::If "NO" NEED TESTING WINDOW (DATE/TIME/DURATION) OR MONITORING ONLY CREATE TICKETS ONLY IF ALL VERIFICATIONS ARE OK ::POWER TO SITE VERIFIED? ::POWER TO ONSITE TELUS EQUIPMENT VERIFIED? ::ONSITE TELUS EQUIPMENT CONNECTIONS VERIFIED? ***TO DETERMINE SEVERITY*** CIRCUIT IS USED FOR? HOW MANY PEOPLE AFFECTED? IS THERE A BACKUP? WHAT IS THE IMPACT TO THE END USER? WHAT TYPE OF CCT IS THIS? (T1, T3, DS, OC, ETC) PHONE #: ADDRESS: TROUBLE DESCRIPTION:

REPORTED BY (name/company/number): ONSITE CONTACT NAME/NUMBER: ACCESS HOURS/DAYS: CUSTOMER TICKET NUMBER: ARE YOU ABLE TO MAKE OUTGOING CALLS? HOW MANY JACKS ARE AFFECTED? HOW MANY SETS ARE AFFECTED? VM password (if applicable): Troubleshooting steps taken: ADDITIONAL INFO: IN or OUT of service? ---

Sponsor Documents

Or use your account on DocShare.tips

Hide

Forgot your password?

Or register your new account on DocShare.tips

Hide

Lost your password? Please enter your email address. You will receive a link to create a new password.

Back to log-in

Close