Contact centers have become multi-channel, multi-function units for managing customer relationships. As services move beyond phone calls to incorporate other communication channels, organizations must look for ways to provide a consistent, high-quality customer experience at every touch point -- globally, and across business dimensions.
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Contact centers have become multi-channel, multi-function units for managing customer relationships. As services move beyond phone calls to incorporate other communication channels, organizations must look for ways to provide a consistent, high-quality customer experience at every touch point -- globally, and across business dimensions.