The IT Service Broker

Published on May 2016 | Categories: Types, Brochures | Downloads: 24 | Comments: 0 | Views: 136
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IT
Create a
self-service IT
marketplace
Meet the needs
of business-service
consumers
Maintain
enterprise-
grade security
Provide a
consumer-inspired
IT experience
Deliver
superior services
instantaneously
“If you’re not planning or
have not implemented
self-service, start now.”
—Forrester
11
The IT service broker
Get on the path to consumer-inspired IT service delivery
with an HP IT service catalog, portal, and service exchange
It’s time to rethink IT service delivery. Here’s why.
New technologies are racing ahead of IT processes.
1.
How can IT
keep up?
of
Expectations for IT are rising.
3.
Get there today with HP Propel.
I
T
$
Only 15%
of information workers are
satisfied with their technology
departments’ understanding
of their needs.
9
50%
of CEOs expect more strategic
value from IT. They want to
see top-line growth and
bottom-line savings.
10
85%
Dissatisfied
15%
Satisfied
50%
Expect more
strategic value
$
“The highest level of service catalog is the service broker model,
or strategic control point. Highly automated, the catalog balances
supply and demand, and tools span cloud and noncloud resources.”
—Forrester
12
© Copyright 2014 Hewlett-Packard Development Company, L.P.
4AA5-4191ENW, August 2014
Get on the path to a New Style of IT
Learn more at hp.com/go/propel
IT
Shadow IT is creeping across the enterprise.
2.
35%
of procurement for cloud
services is “rogue” spending.
7
0M
20M
40M
60M
80M
100M
IT
85%
of line-of-business departments
use non-approved applications.
6
82%
of employees use non-approved
cloud-based applications.
5
“There has been a serious increase
in ‘shadow IT’—or IT budget
outside the enterprise IT budget.”
8
—Gartner
Slow IT
processes
Public cloud
Managed cloud
Private cloud
Traditional
HP Propel Service
Portal and Catalog
HP Propel Service
Exchange
Create a user-friendly front
door to IT. Provide a single,
self-service IT marketplace.
Aggregate multivendor
services. Automate
service delivery.
Propel
Portal Service Catalog Knowledge Base IT News
Managed Mobility Services (MMS)
Mobile Device
Mobility Services
PC Services
New-Hire PC
PC Repair (Break/Fix)
PC Refresh / Trade-Up
Messaging
Email Services
Public Distribution Lists (PDL)
PC Voice and Collaboration
PC Voice Services
Collaboration Services
Enable seamless integration
of multiple suppliers.
IT resources
HP Propel provides an IT service catalog, management portal, and service exchange
that transforms IT into a service broker.
1. Forrester Research, “Create A Habitat Of Technology Engagement And Enablement For Your Workforce,” May 10, 2013.
2. Computerworld, “10 intriguing real-world uses for big data,” April 5, 2013.
3. Gartner, “Gartner Says Cloud Computing Will Become the Bulk of New IT Spend by 2016,” Gartner news release, October 24, 2013.
4. Gartner, “Outsourcing 2014: Capitalizing on Key Market Trends Will Drive Enterprise Agility, Speed and Innovation,” by Ian Marriott. Feb. 21, 2014.
5. Frost & Sullivan, “The New IT: Managing and Delivering Services in a Multi-Vendor Environment,” 2013.
6. Frost & Sullivan 2013 Cloud User Survey.
7. IDC, “Worldwide Outsourcing Services 2014 Top 10 Predictions,” January 2014.
8. Gartner, “Create I&O’s Future by Embracing the Nexus of Forces,” August 8, 2013.
9. Forrester Research, “Building Digital Workspace Delivery Systems to Give Employees The Right Tools for their Job,” April 17 2014, by David K. Johnson.
10. Gartner, “Sourcing Governance Prevents Corporate Risk When the Business Bypasses IT,” by Frank Ridder, Feb. 11, 2014.
11. Forrester Research, “Inquiry Spotlight: The Foundation And Future Of Service Catalog, 2013 And Beyond,” May 14, 2014.
12. Forrester Research, “Inquiry Spotlight: The Foundation And Future Of Service Catalog, 2013 And Beyond,” May 14, 2014.
13. Forrester Research, “Inquiry Spotlight: The Foundation And Future Of Service Catalog, 2013 And Beyond,” May 14, 2014.
Big data
The amount of data
is doubling every
18 months.
2
Cloud
By 2016, cloud
computing will
account for the bulk
of new IT spending.
3
BYOD
(bring your own device)
29% of workers use
3 or more devices.
1
Apps
Workers use many apps
of their own choosing.
SaaS
By 2017, 75% of
business processes
will include software
as a service.
4
Mobility
Employees
now work
from virtually
anywhere.
The status quo has hit a wall.
To regain control and build influence, IT must become a true service broker.

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