Ticketing Manual by RH July V6.1 v3 2012

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Amadeus Fares & Ticketing Manual – July 2006

Fares & Ticketing Manual

All rights reserved. No part of the Amadeus Fares & Ticketing Manual may be reproduced, stored in a retrieval system, reformatted or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or otherwise, without prior written permission of Amadeus GDS Singapore Pte Ltd. Version 6.1 July 2012 (Amadeus Selling Platform Version 6.1P133)

Published by: Amadeus GDS Singapore Pte Ltd
600 North Bridge Road #15-06 Parkview Square Singapore 188778

Customer Support Hotline: (65) 6226 2922
Press ‘1’ for Reservation and Ticketing Entries Press ‘2’ for Technical Support and Line Issues Press ‘3’ for Fare and Ticketing Troubleshooting

Customer Support Fax: (65) 6296 6227 Customer Support E-mail: [email protected] Training dept. E-mail: [email protected]

Amadeus Fares & Ticketing Manual - July 2012 © Copyright 2012 • Amadeus IT Group, S.A. All rights reserved • Unauthorized use and disclosure strictly forbidden

Table of Contents
Introduction .............................................................................................................. 6
How to Get Help ............................................................................................................... 6

Objective ................................................................................................................... 7 1 Introduction to Amadeus Fares ...................................................................... 8
1.1 1.2 1.3 1.4 1.5 1.6 1.7 Sources of Information .................................................................................... 9 Summary of the Fare Quote and Pricing Transactions .................................. 9 Fare Calculation Entries ................................................................................. 9 Fare Display Related Entries ........................................................................ 10 Informative Pricing ........................................................................................ 10 Itinerary Pricing ............................................................................................. 10 AIS Subjects.................................................................................................. 11 Fare Display Options .................................................................................... 15 Scrolling and Changing Entries .................................................................... 16 Fare Request Type Codes............................................................................ 17 Expanded Parameter Codes ........................................................................ 17 Displaying a Fare Note ................................................................................. 18 Display Options ............................................................................................. 20 General Tax Information ............................................................................... 21 Requesting a Tax Break down after a Fare Display .................................... 22 Routing Information....................................................................................... 23 Booking Codes .............................................................................................. 25 Booking Code Information for ATPCO Automated Rules ............................ 25 Mileage Calculation....................................................................................... 26 Requesting a Mileage Calculation without a PNR ....................................... 26 Requesting a Mileage Calculation from a PNR ............................................ 28 Currency Conversion .................................................................................... 29 Converting Currencies .................................................................................. 29 IATA Rates of Exchange .............................................................................. 29 Excess Baggage Charges ............................................................................ 30 Pricing an Itinerary without a PNR ............................................................... 32 Informative Pricing Options .......................................................................... 33

2.

Fare Display ................................................................................................... 12
2.1 2.2 2.3 2.4

3. 4.

Fare Notes ...................................................................................................... 18
3.1 3.2 4.1 4.2 4.3 4.4 4.5 5.1 5.2 5.4 5.5 5.6 5.7 5.8

Follow-Up Transactions ................................................................................ 21

Fare Quote Tools .................................................................................................... 26

6. 7. 8. 9. 10.

Informative Pricing ........................................................................................ 31
6.1 6.2

Ticket Image (Command page) ..................................................................... 34 Vertical Fare Calculation ............................................................................... 35 Interline Ticketing Agreement (ITS) Table ................................................... 36 Itinerary Pricing ............................................................................................. 37
10.1 10.2 10.3 10.4 10.5 10.6 10.7 Pricing a PNR with creation of TST .............................................................. 40 Pricing a PNR with creation of TST (Override Booking Class) .................... 41 Pricing Options .............................................................................................. 43 Amadeus Best Pricers ................................................................................... 46 Amadeus Master Pricer Expert ..................................................................... 48 Diagnostic Tool............................................................................................... 50 Fare Calculation Mode Indicators ................................................................. 51

12. Transitional Stored Ticket (TST) ................................................................... 53

Amadeus Fares & Ticketing Manual - July 2012 © Copyright 2012 • Amadeus IT Group, S.A. All rights reserved • Unauthorized use and disclosure strictly forbidden

12.1 12.2 12.3 12.4 12.5 12.6 12.7 12.8 12.9 12.1.1

Setting & Removing the Confidential TST Flag ........................................... 55 Splitting Passengers from an Existing TST .................................................. 55 Deleting a TST .............................................................................................. 55 Displaying a History TST .............................................................................. 55 Updating a TST ............................................................................................. 56 Graphical User Interface (GUI) ..................................................................... 56 Cryptic Mode ................................................................................................. 57 Creating a Manual TST................................................................................. 58 Issue Identifier ............................................................................................... 60 Net Fare Amount........................................................................................... 61 Commission .................................................................................................. 62 Form of Payment .......................................................................................... 62 Endorsable .................................................................................................... 63 Tour Code ..................................................................................................... 63 TTP entry (Command page) ......................................................................... 64 Steps to issue Auto Pricing Gross Fare Ticket............................................. 66 Steps to issue Net remit................................................................................ 70

13

Mandatory Fare Remark Elements for first ticket issuance ....................... 62
13.1 13.2 13.3 13.4 14.1 14.2 14.3

14. Printing a Ticket ............................................................................................. 64

15. Passive Segments ......................................................................................... 75 16. Working with Airline Ticketing Fees ............................................................... 76
16.1 17.1 17.2 17.3 17.4 17.5 17.6 17.7 17.8 18.1 18.2 18.2 18.3 18.4 18.5 18.6 18.7 18.8 18.9 19.1 19.2 19.3 19.4 19.5 19.6 Displaying Airline Ticketing Fees ..................................................................... 76 General Conditions for E-Ticketing .............................................................. 78 Displaying E-ticket Records ........................................................................... 80 Voiding Electronic Tickets............................................................................. 82 Revalidating Electronic Tickets..................................................................... 82 Displaying an E-ticket History ....................................................................... 86 Electronic Ticket Itinerary Receipts .............................................................. 86 Printing an E-ticket ITR ................................................................................. 86 Re-printing an ET-REA ................................................................................. 86 Condition for Reissue Paper / Electronic Tickets ......................................... 87 Recalculating a Fare ....................................................................................... 87 Updating the TST for a Reissue in command page .......................................... 89 Form of Payment for Reissue Ticket ............................................................ 90 Creating the FO Element Manually .............................................................. 90 Creating the FO Element Automatically on Electronic Ticket ...................... 91 Recalculating a Fare with flown segment ..................................................... 95 Amadeus Ticket Changer ............................................................................. 97 Reissue Scenarios ........................................................................................ 98 Scenario 2 : Partially Used Ticket........................................................... 100 Working with the Sales Reports .................................................................... 102 Displaying the Daily Report ........................................................................ 103 Displaying the Query Report ...................................................................... 104 Displaying the Transaction Report ............................................................. 105 Displaying the Summary Sales Period Report ........................................... 106 Displaying Item Sales Period Report.......................................................... 107 Working with Refund Records ....................................................................... 108

17. Electronic Ticketing ....................................................................................... 78

18. Reissuing Ticket ............................................................................................ 87

19. Sales Report ................................................................................................. 102

20

Automated Refund (cryptic) ........................................................................ 108
20.1

Amadeus Fares & Ticketing Manual - July 2012 © Copyright 2012 • Amadeus IT Group, S.A. All rights reserved • Unauthorized use and disclosure strictly forbidden

20.2 20.3 20.4 20.5 20.6 20.7

Initiating a Partial Refund ............................................................................... 109 Initiating a Tax-Only Refund ........................................................................ 112 Processing a Full Refund ............................................................................ 112 Refund of Negotiate and Corporate fare ...................................................... 113 Automated Refund (Graphic page information layout) ............................... 113 Automated Refund (Graphic page) ............................................................. 114 Ticket Quotas Display. ................................................................................ 123

21

Ticket Quota ................................................................................................. 123
21.1

Amadeus Fares & Ticketing Manual - July 2012 © Copyright 2012 • Amadeus IT Group, S.A. All rights reserved • Unauthorized use and disclosure strictly forbidden

Introduction
This course is designed to familiarize you with the functionality of Amadeus Fare Quote, Ticketing and Sales Report. To understand this course better, you should be familiar with Basic Fare Construction and Ticketing concepts in Singapore. Here is some useful information about this course guide and about where to find help in the Amadeus Information Pages.

Conventions Used
Naming of Amadeus products mentioned does not include Amadeus in the title. Specifically: • Amadeus Electronic Ticketing is referred to as: • • Electronic Ticketing, and E-ticketing Amadeus Sales Reports are referred to as: Sales reports, and Reporting

Amadeus Automated Refunds are referred to as: Automated refunds, and Refunds

Spacing between the components of an entry shown in this module is optional unless otherwise specified, making them clearer and easier to understand.

How to Get Help
You should find the following help pages in the Amadeus Information Pages useful if you experience ticketing problems.
How to... Find the ticketing help index Entry HE CENTRAL HE CTP HE CENTRAL TICKETING HE TKT HE TICKET Find help with electronic ticketing Find a specific airline's eligibility rules for e-ticketing per market HE ETT HE ETT XX where XX is the two-character airline code TGAD-XX where XX is the two-character airline code

Display a list of airlines that a specific airline (XX) has interline agreements with

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Objective Fare Quote: • • • Request and interpret a fare display. Price an itinerary (without PNR). Request fare notes for fare conditions and regulations.

Ticketing: • • • • • • • • Price an itinerary from a PNR. Request fare notes for fare conditions and regulations from PNR. Override fares for issuance of net fare tickets. Display and understand a TST (Transitional Stored Ticket). Create, modify and delete a TST. Issue tickets. Re-issue a ticket (NOADC/ADC/Partially utilized). Amadeus Ticket Changer

Sales Report: • • • Automated refund Understand the system processing when a ticket is generated. Display and interpret sales reports.

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1

Introduction to Amadeus Fares

Amadeus Fares is a computerized air travel pricing system. Its database stores over 57 million public fares, 17 million negotiated fares and 40 million negotiated selling fares. These fares are received from ATPCO, SITA, IATA and directly on tape. The Fare Quote system can construct an unlimited number of fares through the dynamic add-on processing facility.

There are 3 main features in Amadeus Fares: 1. Fare Quote Displays 2. Informative Pricing 3. Itinerary Pricing (FQD) (FQP) (FXX, FXP)

ATPCO Airline Tariff Publishing Company SITA Societe International de Telecommunication IATA International Air Transport Association

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1.1

Sources of Information

Amadeus receives fares data from different suppliers. The following table describes the main sources of information used by Amadeus Fares:

Source
SITA
(Atlanta)

Frequency of Transmission
(LSS) 4 times daily data transmission during the week and 1 during the weekend 7 times daily data transmission during the week,5 times during the weekend

Contents
Fares, fare notes/rules text, routings and ticket codes. The fares provided by ATPCO have automated fare notes/rules. The automated fare notes/rules format enables the system to provide specific information in the fare display (FQD).
Carriers filling directly into Amadeus

ATPCO (ATP)
(Washington)

Airlines (AMD) IATA

Varies New – twice a year Updates – four times a year

NEGO (NEG)

Negotiated fares are loaded and maintained manually by the carrier/authorized updater

Maximum Permitted Mileage (MPM), Ticketing Point Miles (TPM), Neutral Units of Construction (NUC) Carriers using 1A NEGOProduct

**To check FARE SOURCE enter FRV line number after FQD entry. 1.2 Summary of the Fare Quote and Pricing Transactions

Amadeus Fares entries are divided into two types of transactions:

FQ FX

The Fare Quote transactions display information based on the data contained in an entry (without a PNR) The Itinerary Pricing transactions price a specific itinerary (with a PNR)

The following table presents the Fare Quote and Itinerary Pricing transactions, and shows whether a PNR is required, and whether each transaction is a main entry or a follow-up entry. For the Itinerary Pricing and Best Buy entries the table indicates whether the entry creates a TST or not.

1.3

Fare Calculation Entries

Entry

Requests
IATA rate of exchange Convert currencies Mileage calculations Excess baggage charge calculations

PNR
No No No No

Main/Follow-up
Main entry Main entry Main entry Main entry

FQA FQC FQM FQX

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1.4

Fare Display Related Entries

Entry

Requests
Fare Display Tax breakdown Fare Note Fare routing Booking code information Extra mileage surcharge band

PNR
No No No/Yes No/Yes No/Yes No

Main/Follow-up
Main entry Follow-up entry Follow-up entry Follow-up entry Follow-up entry Follow-up entry

FQD FQK FQN FQR FQS FRM
1.5

Informative Pricing

Entry

Requests
Vertical Fare Calculation Informative Pricing Fare components of a quoted fare (after FQP)

PNR
No/Yes No/Yes No/Yes

Main/Follow-up
Follow-up entry Main entry Follow-up entry

FQH FQP FQQ

Note: You can use the follow-up entries

FQN, FQS, FQH.

1.6

Itinerary Pricing

Entry

Requests
Itinerary pricing Selects and stores the fare with the PNR when multiple fares are offered (as a follow-up entry after FXP or FXX) Itinerary pricing

PNR
Yes Yes

TST Creation
Yes Yes

FXP FXT FXX

Yes

No

Note: You can use the follow-up entries

FQN, FQQ, FQS, FQH, FQR.

Page 10 Amadeus Fares & Ticketing Manual - July 2012 © Copyright 2012 • Amadeus IT Group, S.A. All rights reserved • Unauthorized use and disclosure strictly forbidden

1.7

AIS Subjects

You can find relevant information for Fare Quote in the Amadeus Information System (AIS). The following table describes the subjects you can request:

Entry

Explanation
General tax information Passenger facility charges information General discount information Singapore market common fares retrieval Summary of tax-related entries

GGFQTTAX GGFQTPFC GGFQTDIS GGAMASGFAR HE TAX

Note: You can print any fare quote display by entering: WRA/F

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2.

Fare Display (HEFQD)

The Amadeus fare display shows published fares based on the options contained in your entry. You can use options to specify airlines, dates, booking codes, and global routings, and to exclude default taxes. You can also request displays where the fares are sorted from lowest to highest, or highest to lowest, or according to whether the displays show one-way or round trip fares. The Fare Quote Displays (FQD) command simply displays published fares for a city pair (i.e. point to point fares). 1. Basic entry:

FQDSINBKK
System response:

3 4

11 12

Lines 3 to 4 indicate the airlines that participate in these fares. The airlines listed after the common fare (/YY*) code do not participate in YY fares. The display also contains a tax message on the second line. The 11th line of display contains the rate of exchange and the rounding information. These rates of exchange are for fares filed in a national currency. The 12th line of the display contains the following information: The current date Common fares as no airline was specified (YY) Fares based on a specific global routing indicator (EH) Ticketed point miles (897) Maximum permitted miles (1076)
Note: The display shows fares sorted highest to lowest.

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The following table explains the column headers you can find in the international fare display: (HEFQD.860/gpdi2/ms85)
Header LN FARE BASIS Contains Line number Fare Basis The fare basis code can give you information about the type of fare, type of passenger, class of travel, minimum and maximum stay, reservation restrictions, seasonality, and days of travel. A special character before the fare basis indicates the following: * An asterisk indicates a future effective date. The fare is only able to price for travel on or after the effective date. - A dash indicates sane day effective date. ) A closed bracket after the fare basis indicates that the fare is valid in one direction only. / Constructed fare. One-way fare Currency code Round trip amount Booking class (Reservation Booking Designator) Note: A plus sign (+) indicates that more than one booking class applies. Penalty information. This can be: NRF P50 50 + Non-refundable 50% penalty Units of local currency (fixed amount) A minus sign indicates no penalty applies A plus sign indicates more restrictions apply

OW SGD RT B

PEN

DATES/DAYS

Note: To see more penalty information, check the fare note/rule. The display contains up to two lines of date/days restrictions. + ) ( A plus sign (+) indicates that more restrictions apply. To see more date restrictions, check the fare note/rule. A closed bracket indicates that seasonality applies to outbound travel. A open bracket indicates that seasonality applies to inbound travel.

The restriction types are: S Seasonality L Ticket only on this date A Ticket on or after this date B Ticket on or before this date E Travel effective on or after this date O Originate travel on or before this date F Final travel must commence by this date C Complete all travel by this date X Fare canceled on this date M Modified fare T Ticket/travel future effective date
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Header AP

Contains Advance purchase requirements + A plus sign indicates that more requirements apply. To see any more advance purchase requirements check the fare note/rule.

MIN

- A minus sign indicates none apply. Minimum stay restrictions A plus sign indicates that more restrictions apply. To see any more minimum stay restrictions, you need to check the fare note/rule. A minus sign indicates none apply SU Indicates the Sunday Rule Maximum stay restrictions + A plus sign indicates that more restrictions apply. To see any more maximum stay restrictions, you need to check the fare note/rule. - A minus sign indicates none apply Routing information + The indicators can be: M MPM fare R Routing fare

MAX

R

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2.1

Fare Display Options

Entries
1. FQDSINLHR/ABA 2. FQDSINBKK/A-TG 3. FQDSINSYD/ASQ,BA,QF 4. FQDSINLHR/D29DEC 5. FQDSINHKG/ASQ/DJUL 6. FQDSINTPE/ASQ/D01JUN11

Explanation
Specific airline fares, followed by YY fares, if the airline participates in the YY fares Specific airline fares only (no YY fares) Multiple airline display (maximum three), and fares are displayed from low to high Display fares for a specific date 3-month period, starting from 1st July Past date fares It can be used a date up to 24 months in the past or 18 months in the future Exact outbound travel date Exact outbound and inbound travel dates A range of travel start dates You can specify a range of travel commencement dates for a period of up to a year Request specific booking code (RBD) Hide the carrier list and tax messages Fare display showing fares from low to high One-way fares only Round trip fares only Half round trip amount in NUC Without default taxes Add all taxes Different travel and ticketing dates To indicate global routing Display Round-The-World fares on SQ and LH Display fares in NUC Display fares in Local currency Shoppers Fare - display fares for all airlines sorted from lowest to highest fares Display fares for a Child (-CH) and Infant (-IN) Display VUSA fares for an adult (-VA) & child (-VC) Display VUSA fares for both adult & child (HEFAREREQ) Display Corporate Fares (i.e. SQ corps fares) With Publish fares Both Negotiated and Publish fares display (i.e. BI/SQ Negotiated fares) Display group fares

7. FQDPARNYC/AAF/D15AUG* 8. FQDPARNYC/AAF/D01AUG*15AUG 9. FQDPARNYC/AAF/D01AUG**15AUG 10. FQDSINLHR/ASQ/CY 11 FQDSINLHR/ASQ/IL 12. FQDMADLHR/AIB/IX 13. FQDSTONYC/ASK/IO 14. FQDSTONYC/ASK/IR 15. FQDSINLHR/ASQ/IH 16. FQDJNBMOW/ALH/R,WT 17. FQDJNBMOW/ALH/R,AT 18.FQDPARFRA/D15DEC10/AAF/R,01 DEC11 19. FQDLONTYO/AKL/VTS 20. FQDSINSIN/ASQ,LH/VRW 21.FQDSINNYC/ASQ/R,NUC 22. FQDCANSZX/ACZ/R,FS-USD 23. FQDSINBKK/S 24. FQDSINBKK/ATG/R,-CH-IN 25. FQDLAXORD/AAA/R,-VA-VC or FQDLAXORD/AAA/R,-VSC 26. FQDSINBKK/ASQ/R,U332454,P FQDSINBWN/ABI/R,UP

27. FQDSINHKG/ASQ/R,-GIT

Note: Singapore market common fares retrieval, please refer to GGAMASGFAR.

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2.2

Scrolling and Changing Entries

The following table contains the scrolling and changing entries you can use when working with the fare displays.

Entry

Explanation
Move down to the next screen of information Move Up to the next screen of information Move Bottom to the last screen of information Move Top to the first screen of information Move Previous to the FQD previously displayed Search for MLSXSL Move to Previous FQD display after displaying other information Change fare display to NUCs. Display fares for the city pair in the opposite direction. Change any other option. Add the elements you want to change to this entry. For example, to change a one-way fare display to a round-trip fare display, enter: FQDC/IR You can change as many elements as you like, provided that you keep the format of FQDC first, and /R (if any) last. Change the date Displaying the fare in another currency

MD MU MB MT MP MD-MLSXSL MPFQD FQDN FQDR FQDC

FQDC/D22DEC FRC 7/GBP

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2.3

Fare Request Type Codes (HE FARE REQ) (HE PTC)

You can include fare request type codes in your FQD entry, to narrow down your search for specific fares. Assume that you are only interested in youth discount and student fares for the city pair Paris to Munich. For example: FQD SINMNL/APR/R,-DL-SEA

Request Type
Child Inclusive tour fare Infant Labor / Domestic fare Student Visit another country for adult & child (VUSA fares) Visit another country for adult (VUSA fares) Visit another country for child (VUSA fares) Seaman fare Graphic Page: Click to Request type and select Passenger Type Code. (FQDSINSHA/ASQ/D01FEB/R,-DL)

Code
CH GIT IN DL SD VSC VA VC SC/SC25 /SEA

2.4

Expanded Parameter Codes

FQD SFOBOS/AUA/R,*NPE-NAP-RF
Click on General restriction to select Parameter code

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3.

Fare Notes (HEFQN)

Fare Notes contain the conditions and regulations applicable to a specific fare. Fare notes are also referred to as fare rules. There are three existing formats: IATA Reso 100 – New Format Paragraphs are organized by categories ATPCO Automated Rules Paragraphs are organized by category names Fare notes/rules have a maximum of nine versions, each with a specific effective and discontinue date. When you request fare notes/rules by the line number, the system displays the note/rule based on the dates in the fare display. If you require an note/rule for a past date, you must request a fare display for the past date, and then request the note/rule for the fare based on the line number. If the fare note/rule exceeds 20 pages in length, the system either display an index with the applicable paragraphs for you to select from, or a message saying “MAX DATA EXCEEDED, RQST BY INDIVIDUAL RULE CODE”. 3.1 Displaying a Fare Note

The following fare quote display illustrates requesting fare notes/rules.

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To display the fare note/rule for the fare on line 2, enter:

FQN02

or

FQN2

System Response: (ATPCO Automated Rules)

The complete fare lines, with tax messages, are repeated at the top of the note/rule for informational purposes. Depending on how the note/rule has been filed, the system can include information from the database.

Enter

To Request a Fare Rule
Fare class/basis Tariff number Rule number Booking class Passenger type code Fare type code Index of available categories

FCL: TRF: RULE: BK: PTC: FTC: OPTION LIST

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3.2

Display Options

The following table lists different options you can use to display fare notes/rules:

Entry

Explanation
Display the note/rule for the fare on line 6 in a fare display Display a list of all applicable categories or paragraphs for a fare note/rule

FQN 6 FQN 6*LI FQN 6//LI FQN FQN FQN FQN 6*LIST 6//LIST 11*AP 11//AP

Display a fare note/rule by category name(s)

FQN 11*AP,SR,MX FQN 11//AP,SR,MX FQN 04-1 WRA/F WRS/F

Display fare note/rule by line number, and specifying a component Prints the complete displayed fare note/rule (WRA), or section (WRS)

You can also display fare note/rule as a follow-up entry after the following pricing entries: • •

FQP FXX / FXP

Informative Pricing Itinerary Pricing

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4.

Follow-Up Transactions

This chapter contains information about the different follow-up transactions you can perform, related to the fare quote entries, for example, taxes, routings, and booking codes. 4.1 General Tax Information (HE TAX) You can check the tax information for a country using below entries:

Entry

Explanation

FQN FQN FQN FQN FQN

TAX/GB TAX/UNITED KINGDOM TAX/LON TAX/LHR TAX/AU/QR

Display tax information by country code / name Display tax information by city code Display tax information by airport code Display a specific tax code (QR) in a specific country (AU) Display USA domestic taxes Display passenger service charges of a country Display Passenger Facility Charges for a airport (Apply on United States of America only)

FQN US/DOM FQN PSC/SG FQZ PFC SFO

Example on FQNTAX/PH

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4.2

Requesting a Tax Break down after a Fare Display (HE FQK)

If you have a requested a fare display that includes taxes (/R,AT), you can use the FQK option to breakdown the fare amount. The FQK entry is a follow-up transaction of FQD. The following fare display illustrates this entry.

To display the tax breakdown for the fare on line 5, enter:

FQK 5

The FQK display does not show taxes individually, but a breakdown of the total fare amount, with the base fare and the total tax amount.

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4.3

Routing Information (HE FQR)

To the right in a fare display, you can find a column with the letter R, indicating the fare is governed by a routing. This column can contain two letters: • •

M R

Mileage Fare Routing Fare

The following fare display illustrates this entry.

FQDSINLHR/ABA

With mileage fares you are limited by a specific amount of mileage. A routing fare is a published fare, from an origin to a destination city. It indicates exactly which intermediate points are valid for travel.

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To check the routing for the fare on line 3, enter:

FQR 3
System Response:

The fare and tax information from the fare display is repeated. The following table explains the additional routing information:

Item

Explanation
Used if the fare is an add-on fare at origin The routing number of the specific fare Used if the fare is an add-on fare at destination Effective date Routing information

ADDON SPECIFIED BA0412 ADDON EFF20NOV07 1 * SIN-QF-BOM- BLR/DEL/MAA/HYD-LON

A dash (-) in a routing string means ‘and/or’ and a slash (/) means ‘or’. If no airline is included in the routing string, travel must be with the airline that owns the fare. Travel via the cities listed is not mandatory, unless otherwise stated.

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4.4

Booking Codes
(HE FQS)

You can request booking code requirements for a specific fare from a fare display, or after a pricing entry. This can be useful when you are unable to price successfully. 4.5 Booking Code Information for ATPCO Automated Rules The automated rules format (ATPCO) is used for code displays. In this format the fare line is repeated and tax information is shown in the header of the display. It also includes the primary booking code, and carrier and default exceptions. The following fare display illustrates this entry.

To display the booking code information for the fare on line 10, enter:

FQS 12
System Response:

Chart 1: Data table for RBD s when carrier is the Fare Owner (a BA-fare is quoted, so RBD s for BA flown sectors comes from BA chart 1)

FQS12/AQF

Info coming from Fare Owner’s Chart 1 The booking class for BA should book is on W Class. DEFAULT EXCEPTIONS Info coming from participating carrier’s Chart 2
EXCEPTIONS

Page 25 Amadeus Fares & Ticketing Manual - July 2012 © Copyright 2012 • Amadeus IT Group, S.A. All rights reserved • Unauthorized use and disclosure strictly forbidden

Fare Quote Tools This chapter contains information about the calculation entries you can perform, such as mileage calculations, currency conversions, and excess baggage charges. 5.1 Mileage Calculation

IATA has established a maximum permitted mileage (MPM) between any two cities in the world. Mileage fares can allow a passenger to do a small deviation from a straight line in an itinerary, at no extra cost, or greater deviation at a cost based on the maximum permitted mileage fare (MPM) amount, no more than 25% over the MPM. The Amadeus mileage transaction compares the calculated Ticketing Point Mileage (TPM) with the Maximum Permitted Mileage (MPM) for an itinerary. The system also calculates: The Cumulative Mileage (CUM) to each city en route The excess mileage (25M) surcharge The difference between the CUM and MPM Mileage deductions when extra mileage (XTRA) is applicable The Amadeus mileage transaction allows you to calculate the mileage for up to 29 city or airport codes. It compares the ticketed point with the maximum permitted mileage for an itinerary. You have the option to add a date, a route code, and surface sector indicators. TPM and MPM information is provided to Amadeus by IATA.

5.2

Requesting a Mileage Calculation without a PNR (HE FQM)

To request a mileage display from Paris to Singapore, via the following points: Stockholm, London, Delhi and Bombay, enter:

FQM PAR STO LON DEL BOM SIN
System response:

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The following table explains the column headers of the mileage display:
Code CTY 2 DC TPM Explanation City code and tariff conference area Tariff conference area Direction code for TPM Ticketed point miles between each city pair. For example: PAR/STO 960 CUM The cumulative total of the TPMs from the origin. For example: PAR/STO/LON 960+890 = 1850 MPM Maximum permitted miles from the origin to each city For example: PAR/DEL 5376 LVL Level, indicates the mileage surcharge (M) applicable when the fare is broken at that city. The levels can be 5M, 10M, 15M, 20M and 25M. Note: When EXC appears, the mileage surcharge is greater than 25% <HGL Higher level mileage, indicates the number miles over the previous surcharge level. For example: PAR/DEL 163 extra miles before the mileage surcharge is raised to 20M <LWL Lower level mileage, indicates the number of miles over the previous surcharge level. For example: PAR/DEL 106 miles over the mileage of 15M 25M Indicates the total number of miles the TPM can be increased before the mileage exceeds the 25% surcharge level. It is equal to the MPM plus a 25% surcharge. For example: PAR/STO MPM 1152 + 25% (288) = 1440 XTRA Extra, indicates the number of extra miles allowed. This amount is subtracted from the cumulative TPM figure. The XTRA column can also display a minus figure. In this case, the MPM figure is reduced and an * is placed next to the MPM figure. Note: This applies to domestic segments only

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5.4

Requesting a Mileage Calculation from a PNR (HE FQM)

The FRM transaction allows you to display a mileage calculation from an active PNR. Here is an example:

To request the mileage calculation for all segments, enter:

FRM
System Response:

The system calculates the mileage for the whole itinerary. You can also display the mileage calculation for specific segments. Here are some examples:

Entry

Description
Displays the mileage calculation for a specific segment Displays the mileage calculation for a range of consecutive segments Displays the mileage calculation for nonconsecutive segments

FRM/S3 FRM/S3-5 FRM/S2,4,6

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5.5

Currency Conversion

The Amadeus currency conversion transactions allow you to check exchange rate and calculate amounts in different currencies. The system converts amounts based on the rates of exchange for the current date, unless you specify another date. You can request rates for a past date, for up to 12 months in the past. Finding the Codes You need to know the currency or country codes when you are converting currencies. To find currency and country code for Switzerland, enter:

DC SWITZERLAND or
System Response:

DC CH

5.6

Converting Currencies (HE FQC)

The following table describes some examples of currency conversation:

Entry

Explanation
Convert between 2 currencies using currency code Convert between 2 currencies using city code Convert from one currency to NUC amounts Converting at a past date (HE FQA)

FQCGBP/JPY FQC200USD/SGD FQC*SIN/*LON FQC100SGD/NUC FQC232SGD/NUC/01JUN09
5.7 IATA Rates of Exchange

The IATA rates of exchange transaction FQA allows you to request rates of exchange between NUCs and a designated currency. You can make a comparison using either the currency code, the country code, or a city code.

Entry

Display
IATA Rate of Exchange for a country name / code IATA Rate of Exchange for a currency IATA Rate of Exchange for a city or airport code IATA Rate of Exchange for a past date

FQA GERMANY FQA*DE FQA GBP FQA*FRA FQA*SG/10JUL09

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5.8

Excess Baggage Charges (HE FQX)

When a passenger wants to check in more baggage than allowed, the airline can charge the passenger for the excess amount between two cities. The system calculates the charges based on rates per kilo for the current date. Normally, the overweight charges have been based on one percent of an airlines one-way business class fare. This may differ, and it is up to the airline to decide. You can request excess baggage charge rates for a specific airline, for a specific date, or rates defined by IATA, based on YY fares. Two baggage policies exist, the weight concept and the piece concept. Airlines that apply the piece concept set a maximum limit of weight, size and number of pieces that a passenger can check in free of charge. You can find the airline’s baggage policy and limits in the AIS pages, GGAIRxx (where xx is the airline code). Note: The excess baggage charges transaction does not apply to markets using the piece concept.

Entry

Explanation
Excess baggage charge rates for 6 kilo Excess baggage charge rates for 6.5 kilo on Swiss International (LX) Excess baggage charge rates for 5 kilo on a specific date

FQX ZRHSIN/6 FQX ZRHSIN/6.5/LX FQX ZRHSIN/22DEC09/5/SQ

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6.

Informative Pricing (HE FQP)

The Amadeus Informative Pricing transaction FQP is a fare calculation tool, which allows you to estimate the fare for an itinerary. This especially useful at times when you need to find the price for an itinerary, but you are not yet ready to make a reservation. You must use airport codes, rather than city codes, so that they system can calculate the appropriate taxes. You can add options to your entry, and the more specific you are, the easier it is for the system to target a specific fare. If you prefer, you can create a mask, and let the system guide you through the different options. The following conditions apply: • • You can use FQP for all fares except group fares and air passes.

FQP is applicable for past date fares of up to seven days in the past for US and
Canada, three months elsewhere, and twelve months into the future, which in the Amadeus system is 361 days.

Journey type limits:

Journey Type
A round or circle trip can contain a maximum of:

Limits
16 flights segments 14 flight segments and 2 surface segments 15 flight segments and 1 surface segment, and with a maximum of 15 fare break points 15 flight segments 13 flight segments and 2 surface segments 14 flight segments and 1 surface segment, and with a maximum of 14 fare break points.

A one-way trip can contain a maximum of:

If you do not enter any specific options to your entry, the system makes the following assumptions:
• • • • •

An adult passenger type. The current date for the first segment and an open date for all the other segments. An open booking class. The system displays the lowest possible price for each class. YY fares for travel agencies. Stopovers at all cities.

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6.1

Pricing an Itinerary without a PNR

You can perform informative (without a PNR) by entering the transaction code FQP, followed by a city pair, or several city pairs. To request informative pricing for the itinerary Singapore, Bangkok, Hong Kong, Singapore, enter:

FQPSINBKKHKGSIN
System Response

The system returns a list of fares with

RB

CHECK BOOKING CODE (RBD)

The following table describes the headings in the display:

Heading

Explanation
The fare basis code column Discount code column Passenger type column Note: In this example, 1 refers to an adult fare. When you request a discount, 1 is the first discount requested and the adult fare is not displayed. Fare column Message column The message column can contain the following codes: RB Reservation booking designator RE Reservation Conditions RO Booking Designator Override SR Sales Restrictions FL Flight Number Restrictions FQ Frequency Tax indicator column This column indicates if tax is included. The codes you can see are: Y Tax included N Tax not included E Exempt of tax

FARE BASIS DISC PTC

FARE MSG

T

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6.2

Informative Pricing Options

Entry

Explanation
Stopover at London only / transit in Kuala Lumpur Surface between London and Paris

Indicator
Stopover indicator Surface segment indicator -Airline /A Booking Code (RBD) /C Travel Date /D

FQPSINLHR-KULSIN

FQPSINLHR--CDGSIN FQPSIN/ASQHKG/ACXSIN FQPSIN/ATG/CFBKK/AAF/CCPAR FQPSIN/ASQ/CY/D20FEBKUL/AMH/CJ/D22FEB LHR/ABA/CJ/D04MARSIN
Graphic page :

Click on the Informative pricing from the Fares and Pricing area. The pricing methods are displayed in a drop-down list. Click to Send

If there is more than one fare for the itinerary chosen, choose the fare you want and click on Send.

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7.

Ticket Image (Command page) (HE FQQ)

You can display a Ticket Image after you perform one of the following pricing transactions: To display a Ticket Image from the list of fares displayed, enter FQQ, followed by the line number, For example: a. Entry: FQPSIN/D07DEC/ASQKUL/D10FEB/AMHTPE/ASQ/D16FEBSIN

System response:

b. Entry:

FQQ3

System response:

The system displays the Ticket Image for the selected fare, but does not create a TST. They system takes into account any discount codes that you included in the PNR, or the pricing entry. If you have a PNR, the Ticket Image includes the Passenger Name.

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8.

Vertical Fare Calculation (HE FQH)

You can display information relating to how the fare has been calculated after a Pricing or Best Buy entry. This includes information such as which IATA checks have been applied, Global Indicators used, the controlling carrier, and mileage information. You can display a Fare Calculation after you perform one of the following pricing transactions:

FQP FXX, FXP

Informative Pricing Itinerary Pricing

To display the fare calculation for a specific fare, enter the transaction code FQH followed by the fare line number. For example,

FQH 4
System response:

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9.

Interline Ticketing Agreement (ITS) Table

You can request a list of Interline Agreements for a particular airline. To display the list of airlines that airline XX has interline agreements with, enter:

TGAD-XX
For example: to request for all airlines having ticketing agreement with SQ, enter:

TGAD-SQ

To check Lufthansa “LH” having ticketing agreement with Scandinavian Airlines ”SK”, enter:

TGAD-LH/SK

Note: The code ‘TP’ in the table means ‘Ticketing and PTA’. The code ‘E’ means ‘Electronic Ticketing’. ELECTRONIC TICKETING CARRIERS

TGETD-SG

To display a list of carriers of participating in BSP/ARP/ARC plans in a specific country, enter the following, where XX is the country code: TGBD-SG (SG for Singapore) Interline agreement information on individual airline Enter example:

GGAIRQF

Select:

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10.

Itinerary Pricing (HE FXX) (HE FXP)

The Amadeus itinerary pricing transactions allow you to price a PNR. Depending on which transaction you use, you can choose to store, or not to store the pricing response in a TST.

FXX Prices an itinerary, without storing the response. FXP Prices an itinerary, and stores the response in a Transitional Stored Ticket (TST) for
a day validity The following table contains information on the journey type limits:

Journey Type
A round or circle trip

Limitations
16 flight segments 15 flight segments and 1 surface segment 14 flight segments and 2 surface segments 15 fare break points 15 flight segments 14 flight segments and 1 surface segments 13 flight segments and 2 surface segments 14 fare break points

A one-way trip

Note: Surface segments in an itinerary will be considered as ticketed segments, The following conditions apply: • • • • • • • When only one fare is applicable for an itinerary, the system displays a ticket image, and stores a TST if you are using FXP. When several fares apply, the system displays a list of fares to choose from. When there is only one passenger, the system displays a ticket image. When there are several passengers, the system displays a list of passenger and fare details. A fare proposed by the system is valid for one day after you do an end of transaction (ET,ER) The link with the Amadeus Fare server has a limit of three minutes. If you are inactive for longer than three minutes, you will be disconnected. Re-enter a pricing entry. The system prices an itinerary in the currency of the country of origin, and automatically converts it into the currency of your terminal location when needed.

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Below are example appended message is returned after pricing a PNR, which validating carrier has been used for the determination of YQ/YR collection. Example below:



FXP/R,VC-SQ (issued on SQ document)

Agents should ticket with the same validating carrier that was advised in the appended message. If the agent however chooses a different validating carrier at ticketing time,reprice the itinerary with the chosen validating carrier. Graphic page:

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10.1

Pricing a PNR without creating TST

The following illustrates how to price a PNR without creating a Transitional Stored Ticket (TST).

To price the itinerary, without creating a TST, enter:

FXX/R,VC-LH

There was only one price applicable at this time, but because there are several passengers in the PNR, the system displays a list of passenger and fare details, as well as calculating the total amount for all passengers. To view the ticket image for any of the passengers, enter:

FQQ1
System response:

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10.1

Pricing a PNR with creation of TST

The following illustrates how to price a PNR and create a Transitional Stored Ticket (TST).

To price the itinerary, and create a TST, enter:

FXP/R,VC-QF

Because several fares apply, the system displays a list of fares for you to choose from. To select the fare, on line 2, enter: FXT02 or select line and double click FXT System response:

If you are pricing several passengers at the same time, with the same fare, you have to passenger-select with the FXT entry. For example, if you have five passengers in a PNR, and you are choosing the fare on line 3, enter: FXT 03/P1-5 The system displays a list of fares, and fare details, for you to choose from. You need to inform the system which passenger you want to match with which fare.

FXT01/P1//02/P2//03/P3//04/P4

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10.2

Pricing a PNR with creation of TST

(Override Booking Class)

The following illustrates how to price a PNR and create a Transitional Stored Ticket (TST) with overriding entry.

To price the itinerary, and create a TST, enter:

FXP/R,VC-TG

Because several fares apply, the system displays a list of fares for you to choose from. To select and override the booking class:

FXV02
System response:

Note: When a PNR cannot be priced because there is no fare that matches the required booking class, this option “FXV” instructs the system to ignore the fare requirements and price PNR with the required booking class. When the TST is created, the system will append the message ‘RESERVATION BOOKING DESIGNATOR OVERRIDE USED *S*’. Amadeus will not guarantee for fares that are override.

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10.3 Pricing Unit Concept (HE PUC) The pricing unit concept is a method of breaking a journey into standalone pricing units. A pricing unit is defined as a journey or part of a journey that is priced separately and is therefore capable of being ticketed separately. Amadeus combine the pricing units within an itinerary, if such a combination is allowed in the routing and if it results in a lower fare than a through fare. The system processes the Advance Purchase category (AP) of all international special fares, per pricing unit. If the special fare is part of the automated rules product, the minimum (MN) and maximum (MX) stay conditions and seasonality (SE) categories are processed as well.
Note: The pricing unit concept applied to all normal and special fares. However, the pricing

unit concept does not apply to Asean extended fares. You can view the pricing unit concept applied by entering the FQN or FQS follow-up transaction after pricing, For example:

In the example above, pricing unite 1 is a one-way fare Singapore Hong Kong. Pricing unit 2 is a return Hong Kong to Singapore. Refer to HE PUC for more examples.

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10.3

Pricing Options (HE FXX) (HE FXP, GPOPT)

You can add options to further define your pricing requirements. The options apply equally to FXP and FXX. The following table lists the option indicators:

Option

Description
Fare break point Turnaround point Passenger name select Request pricing at the following: Passenger discount code Passenger type code (PTC) Past validation date Negotiated fares Airlines corporate fares Global routing indicator Open segments Segment select Transfer indicators Stopover indicators XX with validating carrier(mandatory for YQ/YR tax) Display lowest fare for current booking class

/B /BT /P /R

/S

/R,VC-xx /LO

There are several ways of using these options. The options apply equally to FXP and FXX. The following table contains some examples:
Fare Break Point

FXP Entry

Explanation
Indicates a fare break point at the destination of segment 2 Indicates fare break point at the destination of segment 3 and 5 for segment 2 to 9

FXP/B2/R,VC-xx FXP/S2-9/B2/B3/R,VC-xx
Prohibit Break Point

FXP Entry

Explanation
Indicates not to break the fare at segment 4

FXP/N4/R,VC-xx
Turnaround Point

FXP Entry

Explanation
Indicates a fare turnaround point at destination of segment 4 for selected segment of 2 to 6.

FXP/S2-6/BT-4/R,VC-xx

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Passenger Name Select

FXP Entry

Explanation
Prices all infant passengers Price all non-infant passengers (i.e. Child & Adult) Prices the itinerary for passenger 3 Prices an itinerary for a selection of passengers

FXP/INF/R,VC-xx FXP/PAX/R,VC-xx FXP/P3/R,VC-xx FXP/S2,4-6/R,VC-xx
Currency of fare selection override

FXP Entry

Explanation
Indicates Domestic sector from xx (carrier )file their fares using local currency

FXP/S3-4/R,VC-xx,FS-INR

List of private file by individual airline (for appointed agent only)

FXP Entry

Explanation
Child Negotiate fare for Malaysian Airline More fares in GGAMAMYFAR.43 Negotiate fare for Korean airline Prices the itinerary for American Airlines Infant promotional fares for AA Prices an itinerary for Youth fare for Air France Group fare for Emirates Companion fares for Northwest Airlines Group fares for Etihad Airways Companion fares for Japan Airlines Companion fares for Qatar Airways Seaman fares for Turkish Airlines /FC-SGD (currency sales override currency of fare stored)

FXP/RIT-I09,U,VC-MH FXP/R,U,VC-KE FXP/RPRO,VC-AA FXP/RPRO-INF,VC-AA FXP/RPRO-CBC,VC-AA FXP/RYTH,VC-AF FXP/RGIT,VC-EK FXP/RCMA*CMP,U,VC-NW FXP/RGIT,VC-EY FXP/RCN*CP*CP-F05,VC-JL FXP/RCMA*CMP,VC-QR FXP/RSEA,FC-SGD,VCTK,*PTC

** The above private fares for appointed agent from individual airline given are tentative and are subject to change** Guaranteed pricing by Fare Basis

FXP Entry

Explanation
Guaranteed pricing and ticketing by fare basis code permits user to force the use of a specific fare which might otherwise result in the offer of multiple fares. The TST will be considered guaranteed **NOTE Entry is NOT guaranteed for Round The World fare basis

FXP/A-EESG/R,VC-XX

Fare Basis Override

FXP Entry

Explanation
Pricing by Fare Basis overrides the normal pricing checks (i.e. HIP, CTM, CPM, DMC), allowing you to price an itinerary with a specific Fare Basis code. The TST will be considered manual pricing, therefore the override fare will not be guaranteed

FXP/S2-6/L-YEE3M/R,VC-XX

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Request Pricing

FXP Entry

Explanation
Prices a fare with an infant discount Prices with a child discount for passenger 4 Prices all passengers in the PNR using the passenger type code for student Prices all passengers in the PNR for adult VUSA fare Prices all passengers(CHD) in the PNR for VUSA fare (*V03 refer to child age) Price non-infant passenger on segment 5 to 6 for adult passenger 1 to 2 on VUSA fare and the child age 8 years on child VUSA fare Prices at a past validation date Prices all passengers in the PNR for SQ
(SQ appointed travel agencies)

FXP/RIN,VC-xx or FXP/INF/R,VC-xx FXP/RCH,VC-xx/P4 FXP/RSD,VC-xx FXP/RVAC,VC-xx FXP/RVAC*V03,VC-xx FXP/S5-6/P1/RVAC,VCxx//P2/RV08(child age) FXP/R,13AUG11/R,VC-xx FXP/R,U332454,P,VC-SQ FXP/R,UP,VC-BI

Prices all passengers in the PNR for Amadeus Negotiated fares

Global Routing Indicator

FXP Entry

Explanation
Pricing using the tariff for global routing EH (Eastern Hemisphere)

FXP/S3 EH/R,VC-XX
Open segment

FXP Entry

Explanation
Prices an open return as a mirror image of the outbound segment

FXP/OPEN/R,VC-XX
Segment select

FXP Entry

Explanation
Prices a selection of segments

FXP/S2,5-6/R,VC-XX
Transfer and Stopover indicators

FXP Entry

Explanation
Prices and indicate segment 4 as a transfer point Prices and indicate segments 4 and 6 as transfer point Prices and indicate segment 5 as a stopover Prices and indicate segments 2 and 5 as transfer point and segment 3 and 4 as stopover

FXP/S4X/R,VC-XX FXP/S4X/S6X/R,VC-XX FXP/S2-4,5S,6/R,VC-XX FXX/S2X, 3S,4S,5X,6/R,VC-XX

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10.4

Amadeus Best Pricers HE FXB

The following table explains the basic Amadeus Best Pricer entries. Table: Amadeus Best Pricer Entries Entry FXB Explanation
Rebooks to the lowest available fare, and creates a TST Note: Can only be used if the PNR contains a passenger name element. Rebooks to the lowest available fare without TST creation Displays a list of lower available/possible fares Selects a fare after FXA, rebooks, and creates a TST Note: Can only be used if the PNR contains a passenger name element.

FXR FXA FXU

FXZ FXL

Selects a fare after FXA, rebook without TST creation Displays the lowest possible fare Note: The system also informs you about seat availability.

Conditions and Restrictions The following conditions and restrictions apply for Amadeus Best Pricer:


Amadeus Best Pricer can process different discounts and passenger types within a PNR, provided that all passengers are booked in the same class, and that the respective rules allow pricing. Discounts can be included in the Amadeus Best Pricer entry, or in the passenger name field. If the passengers have to be priced in different booking classes to qualify for the lowest fare, Amadeus Best Pricer will recommend splitting the PNR to optimize the total price. For round-trip and circle-trip itineraries, you can price a maximum of 12 flight segments or 10 flight segments and two surface segments. For one-way itineraries, you can price a maximum of 11 flight segments or nine flight segments and two surface segments. Amadeus Best Pricer applies the standard pricing rules including the precedence of carrier fares over YY fares. You can use Amadeus Best Pricer on a PNR containing married segments. (The married segments must not be separated by segment selection.) However, rebooking only occurs if the airline allows married segments to be rebooked. You can use the Amadeus Best Pricer entries FXA, FXL, and FXR without passenger name elements in the PNR. You cannot use Amadeus Best Pricer for open or passive flight segments. Partial passenger selection is not allowed. If you need to passenger-select to enter discounts, select all passengers and apply the PAX code to those passengers with no specific discount.

• • • •

• • •

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You cannot use Amadeus Best Pricer on PNRs: With passengers who require more than one seat (stretcher passengers, extra-seat bookings or cabin baggage). With more than nine passengers requiring a seat or for non-homogeneous PNRs. You can use the Amadeus Best Pricer entries FXB and FXR to rebook an itinerary in a lower class. FXB creates a TST, FXR does not. The following PNR illustrates the Amadeus Best Pricer function:

To find the lowest available fare for above itinerary, and store the TSTs, enter: FXB/R,VC-xx

The system informs you that the itinerary has been successfully rebooked.

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10.5

Amadeus Master Pricer Expert HE FXD

Amadeus Master Pricer Expert is a shopping solution which provides you with the cheapest recommendations for your query. You can use Master Pricer Expert with or without an active PNR to search for available fares. The system returns alternative recommendations that you can use to either create a new booking or to replace the existing itinerary. It also explains how to associate Master Pricer Expert options at either segment level or itinerary level and lists the flight and fare options. Amadeus Master Pricer Expert in action Here are two examples of how to use Master Pricer Expert entries with and without an active PNR. Scenario 1: Without a PNR (standalone entry) You are a travel agent in Madrid. You want to book a flight for an adult passenger from Madrid to Bangkok on October 12 and return on October 20. To find low fares for this itinerary follow these steps: For a return trip enter; FXDSIN/D12OCTBKK/D20OCTSIN The following recommendations are displayed:

To select fare and create TST enter FXZ1

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Scenario 2: With an Active PNR You need to search for cheaper recommendations for an itinerary already booked in a PNR or your customer would like to depart and return three days later than originally planned. You can request up to six segments. Including up to two surface segments. Simply retrieve the PNR and enter: FXD to search for cheaper recommendations with current PNR itinerary or, FXD//D3 to search for recommendations 3 days later. Example :

The first recommendation shows the price to beat, which is the lowest (best) available fare for the current PNR journey. The other recommendations are the cheapest for the same PNR itinerary. All options specified with the FXD command override PNR content. Again, to display all recommendations for one specific group, you can use FXS and the recommendation number To rebook with a proposed recommendation, you can use the following commands with the recommendation number: FXZ to rebook and price, FXU to also create the TST.

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10.6

Diagnostic Tool

(HEDIAG)

The Amadeus fares and pricing Diagnostic Tool allows you to target a specific fare when pricing, and if the fare is not applicable, display the reason for the pricing failures You can then refer directly to the applicable rule restriction in order to advise travelers how to change their itinerary to qualify for the fare. The Diagnostic Tool is available as an option for the following transactions: - Informative pricing (FQP), with or without creating mask - Itinerary pricing (FXX) without creating A TST Note: This tool is only available for encoded fares ie SITA(LSS) and ATPCO (ATP) publish fares For example, if you have the following PNR displayed
Price with fxp/r,vc-sq System price YR8 fare

FXX/DF-EESG to check is EESG available Move down to check reason for Fare basis not priced

You can verify that the itinerary qualifies for the particular Fare basis code, for example EESG, by entering:

FXX/D F -EESG
You can also specify each segment individually as follows:

FXX /S2-3, 5 /D S2-3 F-THWAPT3, S5 F-THXAPT3 /S2-3,5 /D S2-3 F-THWAPT3 S5 F-THXAPT3
PNR pricing segment selection Fares DIAGNOSTIC TOOL option The segment indicator followed by segment numbers Fare basis for segments 2 and 3 The segment indicator Fare basis for segment 5

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10.7

Fare Calculation Mode Indicators (HE FCMI)

The system generates a fail code, or fare calculation mode indicator, when you price or print a ticket with special conditions. These codes are printed on the ticket, displayed in the ticket image, and stored in the TST. The code can be either a letter or a number, to indicate how the itinerary was priced. The Fail code and TST indicators can be one of the following:

Command page: Fail code I TST 0

Graphic page: Fail code Type I and Calculation mode 0 auto price fare.

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11. Introduction to Ticketing Amadeus creates an Amadeus Interface Record (A.I.R.) for all un-ticketed passengers and segments in the PNR. Then Amadeus sends the A.I.R to your ticketing system. The Ticketing system responds with either an acknowledgment (TRACK) or a rejection (TREJ). If the ticketing system accepts the A.I.R, the ticket is printed on your ticket printer. After the ticket has been issued, Amadeus receives a ticket number message, which is stored in the PNR FA element. The TK element in the PNR is automatically changed to TKOK to show that the ticket has been issued. A ticket can be issued from a newly created PNR and a retrieve PNR. Before issuing the ticket, make sure that all advice codes have changed to status code (HL, HK).

The following diagram shows the communication flow which takes place after you have entered TTP command to issue a ticket.

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12.

Transitional Stored Ticket (TST) (HE TST, HE TQT)

A Transitional Stored Ticket (TST) is a record containing all the ticketing information attached to a PNR. The distribution system automatically takes information about the fare and the ticketing arrangement and creates the TST.More than one TST can exist per passenger or PNR and Amadeus assigns number to the TSTs.

To display a TST you can either click on the TQT on the tab, or click on the TST tab from the fares and pricing area. To display an existing TST click Send.

If there is only one TST, it is displayed. If there is more than one TST for the different passenger types or segments, the system display a list Select a TST and click on send. Here is an example of a TST. It has been automatically priced. Graphical Mode

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12.1

Displaying a TST in command page (HE TST, HE TQT)

To display in command page, go to configuration and uncheck box Stored ticket (TST).

The system displays the actual TST if only one and no deleted TST’s exist. If the system can find more than one active TST or a deleted TST, a list displayed with all active and deleted TSTs.

Entry

Explanation
Display one active TST or a list of TSTs if more than one active / deleted TST is in the PNR Display TST number 1

TQT TQT/T1
Cryptic Mode

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12.1

Setting & Removing the Confidential TST Flag (HE TTD)

Ticketing agent (i.e. Wholesaler) can make a TST confidential so that the reservation agent cannot display and modify the TST. The ownership of this PNR will still belong to the agent who created the PNR (ie. the reservation agent).

Entry

Explanation
Make all TSTs existing in a PNR confidential Make a specific TST confidential Remove the confidential flag from all TSTs Remove the confidential flag from a specific TST

TTD TTD/T1 TTD/X TTD/X/T1

12.2

Splitting Passengers from an Existing TST (HE TTS)

You can split passengers out of multiple-passenger TSTs.

Entry

Explanation
Split passenger 2 from the only existing TST Split passenger 1 from TST number 3 Split passenger 2 and four to five from TST number 2 (HE TTE)

TTS/P2 TTS/P1/T3 TTS/P2,4-5/T2
12.3 Deleting a TST

The table below describes the entries you can make to delete TSTs:

Entry

Explanation
Delete a TST when only one exists Delete TST number 1 Delete TST numbers 1 and 3 to 4 Delete TSTs for passenger 1, 3 and 4 Delete the infant associated to passenger 3 Delete all TSTs

TTE TTE/T1 TTE/T1,3-4 TTE/P1,3,4 TTE/P3/INF TTE/ALL
12.4 Displaying a History TST

(HE TTH) TST history contains TST elements that have been changed, canceled, or deleted.

Entry

Explanation
Display TST history when only one TST exist Display TST history number 2

TTH TTH/T2

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Display TST with Negotiated and Publish fare TQN This transaction code will display the 3 fares levels of a Negotiated fares e.g.: P SGD 1342 equivalent to published fare. N SGD 720 Negotiated fare

12.5

Updating a TST

You can use two methods to update the information stored in a TST. 12.6 Graphical User Interface (GUI) Insert or delete information directly in the ticket panel. This is called the Graphical User Interface (GUI) method, and does not require you to use a transaction code.

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12.7 Cryptic Mode Insert or delete information using format entries. You can use format entries for a TST displayed in cryptic mode. The format displays the TST like a PNR.

There are two types of format entries that you can use to update cryptic mode TSTs.
a. TTI Entry

With the exception of the base fare amount, the bankers’ rate and the net fare amount, you must enter these elements in one single entry, and in the order of:

TTI Entry TTI/T2/FSGD1000/EUSD500/XSGD40YQ/TSGD1040

Explanation Issue Identifier TST 2 Amount Tax Amounts Net Fare Amount

Base Fare Amount Total Fare Amount

Equivalent Fare Bankers’ Rate

b.

TTK Entry

With the TTK entry, you can update the fare fields independently from one another (i.e. update specific tax field only). Example:
TTK Entry TTK/BYEE1M TTK/BYEE1M CH TTK/L2,5/BY/L3,4/BYHAP TTK/B TTK/T2/B Explanation Add / change the fare basis on all segments System will create a slash automatically in the TST if you put a space between YEE1M and CH Add / change a fare basis of Y for designator for flight segments 2 and 5, and a fare basis of YHAP for flight segments 3 and 4 Delete all fare basis information Delete fare basis information in TST number 2

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12.8

Creating a Manual TST

It is easy to create a manual TST. Create your PNR. Book the flights and enter the passenger details. Price with option entries /R,VC-xx (xx validating carrier) to ensure system display with correct YQ/YR taxes from specific carrier.

Select fare by overriding follow with any line number from the list of fare display : FXV04

To complete PNR and store the fare enter: RFPAX;ER

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Graphical page: Your configuration must set to √ Enter the fare basis on the first column click TQT entry will display Graphical page (GUI). to auto insert all.

1) Enter the Base fare.

2) To add taxes, click on the Tax Breakdown icon.

3) Add tax if necessary and click

to update.

4) To create a fare calculation line, enter the appropriate fare calculation in box.

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Click to store all information in TST. Notice that the pricing indicator is M for Manual.

Return to your PNR and add any final information. 12.9 Issue Identifier

Depending on what type of ticket you are issuing, you use a different identifier for the base fare amount. Select the line on Normal fare and click arrow icon.

Identifier

Use For
First Issue Reissue IT Fare (Inclusive Tour) Reissue of IT Ticket

/F /R /I /Y

If you are issuing the original ticket (first issue), you can omit the total as the system calculates it automatically. It adds the base fare or equivalent amount plus all taxes. If you enter a base fare using the reissue indicator, the total amount must be equal or greater than the sum of any new taxes.
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12.1.1

Net Fare Amount

You may use the net fare amount to override the total amount in the remittance area of a ticket. The amount you specify in the net fare field is then printed in the remittance area instead of the publish fare. The amount you enter must be less than the TST equivalent or the base fare amount. You can only use the net fare field together with an original form of payment element containing a net remit indicator and a selling fare. For example:
NR+CASH/SGD470.

The currency code is optional. If you do not enter one, the system will default to Singapore Dollars. Enter net fare amount in the Net fare column.

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13

Mandatory Fare Remark Elements for first ticket issuance

Amadeus system requires 2 mandatory elements to be added to a PNR before a ticket may be printed. 13.1 Commission (HE FM) The commission element is used to report the commission earned when you issue a ticket.

13.2

Form of Payment (HE FP SG)

The form of payment indicates the type of payment for the ticket to be issued. If you have a credit card in the form of payment element, the system automatically obtains an approval code when you print the ticket.
Entry CASH or MSINVAGT or CHEQUE CCAX371449635311004/0806 Explanation Add form of payment as cash for all passengers on all segments Add form of payment as credit card (AMEX) with expiry date for all passengers on all segments Add form of payment as cheque for all infant passengers on all segments Add net remit form of payment as in cash and selling amount Add net remit form of payment as credit card (MASTERCARD) with expiry date and selling amount Add net remit form of payment as invoice agent (cash/cheque) with indication of free text and selling amount Add multiple form of payment as 1st amount by nd cash + 2 amount by cheque $900 (must indicate 2nd amount) Add multiple form of payment as 1st amount by nd credit card (AMEX) and expiry date + 2 rd amount by cash $200 + 3 amount by cheque $400(must indicate 2nd & 3rd amount)

INF CHEQUE NR+CASH/SGD2055 NR+CCCA5499830000000015/1207/SGD750

NR+MSINVAGT-48896LT/SGD1593

CASH+CHEQUE/SGD900

CCAX4100310003456784/1006+CASH/200+CHE QUE/400

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Amadeus receives credit card approval directly from the following credit card companies. However not all airlines accept below list of credit cards. Please verify with the ticketing airline before printing of ticket. (HEDE.421)

13.3

Endorsable (HE FE)

The endorsements/restrictions element (FE) is used to identify any restrictions, airline comments or rules that may apply to a ticket. The system automatically appends an FE element to a PNR when a restriction results from specific pricing conditions obtained from the fare server. Enter information in the Endorsement / restrictions box

13.4

Tour Code (HE FT*)

The tour code element (FT*) is used when a published tour or a special negotiated fare is sold in conjunction with a ticket. The maximum is 12 characters excluding transaction code and passenger/segment association. Enter Tour code column precede with an * (asterisk)

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14.

Printing a Ticket (HE TTP)

Once you have created a PNR, price the itinerary with validating carrier /R, VC-xx and entered the 2 mandatory fare remarks elements (FP,FM), you can issue the ticket. When you request the system to issue a ticket, an Amadeus Interface Record (A.I.R.) is created from the information contained in the PNR and the TST. Amadeus transmits the A.I.R. to the ticketing server. Your keyboard is locked until a Ticket Record Acknowledgment (TRACK) is received from the ticket server and the e-ticket is printed, or a Ticket Reject (TREJ) message is received, and indicates that one or more errors have been found in the A.I.R. When a TREJ occurs, the appropriate error message is displayed on your screen. You need to correct the incorrect information and repeat the process. After the ticket has been issued, Amadeus receives a ticket number message which is stored in the PNR FA element. The TK element in the PNR is automatically changed to show when and where the ticket has been issued. You must always wait for the FA element to be returned to your PNR before modifying any elements in the PNR (ie. reconfirming the flight segments). 14.1 TTP entry (Command page)

Entry

Explanation
Select TST for printing

TTP/T1 TTP/T1-3 TTP/T1,3-5 TTP/PAX TTP/INF TTP/V*SQ TTP/T1/V*BA TTP/T1-3/V*QF TTP/T2,4/V*TG TTP/TKT TTP/T2/TKT

Select non-infant passagers Infant passagers Override Ticketing Airlines (This option allows you to print a ticket on another airline document. Amadeus will not be responsible for the document issued if incorrect airlines being override.) OK TO TICKET Validate the ticketing information without issuing the ticket. If the ticketing information is correct, the system displays the following message: OK TO TICKET Note** entry is not validated by airline (Amadeus will only check the mandatory element for ticketing eg.FM/FP/FV element) (/TKT option can only display one passenger at a time.) Issuing all e-ticket in a PNR

TTP

**Note if PNR have not been price, by entering by TTP system automatically will create and store any available fare from the system**

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What PNR Elements Are Created or Updated When an E-ticket is issued?

Element

Update
The ticketing arrangement is updated to OK with the e-ticket indicator (ET) and the two-character airline code of the validating airline (xx). The automated ticket number element is created with the 13digits ticket numbers, the e-ticket indicator (ET) and the twocharacter airline code of the validating airline(xx),the total ticket amount, the date of issue, the Amadeus office ID of the issuing office, the eight-digit IATA number of the issuing office, and the segment and passenger association, if applicable. The following information is airline-specific: After an e-ticket has been issued, you cannot modify FA or FB elements; you can only cancel them. If you want to reissue the ticket, you must either cancel FA or FB elements, or you must include TST or passenger association in your TTP entry. One FA element is created per passenger. The Amadeus Interface Record (A.I.R.) sequence number element is created with the 10-digits sequence number, the ticketing entry that was used to issue the ticket, and passenger and segment association. One FB element is created per TST

TK

FA

FB

What Is an Amadeus Interface Record? The Amadeus Interface Record (A.I.R) is the record containing all pertinent ticketing information that is sent to a back office accounting system and/or ticket server. The FB element, which is automatically entered into a PNR by the system when you issue a ticket, contains the ten-digit A.I.R. sequence number. This is the entry used to generate the A.I.R., the passenger and the segment association. Note: The FB element is a permanent record in the PNR. You can cancel it but not modify it.

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14.2

Steps to issue Auto Pricing Gross Fare Ticket 1 Passenger Type Code (PTC) with 1 type of Fare Basis

Example A: PNR: RT

Price – FXP/R,VC-CX

Select fare – FXT01/P1

3. Display Graphical TST page – enter TQT

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/R,VC-CX

TST Fail code and Calculation mode

Click to view Tax Breakdow n

4.

Complete the TST in Graphic:

Must complete at least 2 mandatory Fare Remark Elements:

i. Commission ii. Form of Payment

: FM 0 : FP CASH or FP CHEQUE or FP MSINVAGT or FPCCCA5499830000000015/1206

0 or with Percentage amount Cash or Cheque or MSINVAGT or CCCA54995212365847/1212

Tourcode eg. *SINTKL

5. Store all ticketing information by click 6. RFpax ; ER 7. Print ticket: TTP System respond :
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Example B: PNR:

More than 1 PTC (1 adult, 1 child & 1 infant) with 1 type of Fare Basis

Price the PNR and create TST:

FXP/R,VC-BA

Select passenger FXT04/P1//05/P2//06/P2 or

Using speed mode press Ctrl key at the same time click line number and press enter.

• • •

The system displays a list of passenger and fare details. TSTs have been created You may use FQQ to view the ticket image or FQN to view the fare notes.

Display the list of TSTs (optional): TQT The system display a list of TST

Click TST or Passenger on the specific box to display /delete

After selecting the TST number click to OPEN
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Steps to issue Gross Fare ticket in cryptic entries (Command page)

Steps Explanation
1 Retrieve a PNR (or Create New PNR) (See HE STEPS, GP PN1) Price the PNR and create a TST Select a TST (if a list of fares display) Display TST Complete the TST Must complete at least 2 mandatory Fare Remark Elements: • • Commission Form of payment

Entry

RT/SMITH FXP/R,VC-MH FXT02/P1-2 TQT TQT/T2

2 3 4

FM 0 or with commission in percentage FP CASH or FP PAX CHEQUE or FP INF MSINVAGT or FP CCAX371449635311004/1212/P1 RFPax; ER

5 6

Enter Received From filed, and End Transaction Print Ticket Print Electronic Ticket

TTP/T2

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14.3

Steps to issue Net remit Auto-Pricing Net Fare

Example A:

Scenario: Business unrestricted Documentation fees of SGD50.00 PNR

Price the PNR : FXP/R,VC-SQ • • • The system displays a LIST of fares for 2 PTC (adult & child). No TST has been created. You may use FQQ to view the ticket image or FQN to view the fare notes.

3. Select fare: FXT04/P1

Click line number to select fare

• •

Select fare 1 for passenger 1 TST has been created.

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4.

Display a TST

:

TQT

Complete TST with Net fare ticketing

TST Fail code auto price

0 commissions

A ( Base fare – Doc fees)$4700-$50 = $4650 4650

NR+CASH/SGD5085 (NET + TAX or SELLING FARE)

Steps :

Click update after TST completion

A. Net fare: (Base fare – Documentation fees) B. commission 0 C Forms of payment: NR+MSINVAGT/SGD5085

>selling fare to passenger.

RFpax;ER Print ticket - TTP

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Cryptic mode entries SPECIFIED ROUND THE WORLD / CT FARES Fare Basis pricing

FXP/S2RW/R,VC-xx

4. Enter Received From filed And End Transaction 5. Printing the ticket

: :

RF PAX; ER TTP/T1

Amadeus ensures that itinerary includes: - A transatlantic and a transpacific segment for round the world fares - Either transatlantic or a transpacific, but not both, for circle trip fares - Identical original and final points. E.g.: starts in Singapore ends in Singapore. - No more than 16 segments - No more than 2 surface sectors within the fare component AGENT MUST VALIDATE THE RULE CONTENT to make sure free form Text conditions are met. To encourage this check two messages are provided: RW/CT FARE IS AUTOMATICALLY PRICED: "RW/CT - SPECIFIC PROCESS: VALIDATE RULES" RW/CT FARE FAILS PRICING: "RW/CT - SPECIFIC PROCESS: VERIFY INPUT"

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14.4 1.

Steps to create & issue manual Stored Ticket on IT Fare Retrieve PNR:

Scenario: Fare SGD1000.00 Fare basis: ITKL Valid for 1 year Tour code: SINKL123 Baggage allowance 30K Fare calculation on IT: SIN KL AMS KL SIN M/IT END

2. Create TST:

FXP/R,VC-KL

FXT04/P1
Select fare 1 for passenger 1 TST has been created

Select IT ticketing (I) from Base fare drop box.

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3. Complete TST :

i.

Fare Basis

: : : :

ITKL123 30K 1000 SIN KL AMS KL SIN M/IT END

ii. Baggage iii Base Fare iv Fare calculation Commission Form of Payment Tour Code Endorsement 4. Enter Received From filed and End Transaction 5. Printing the ticket

: 0 : CASH : *SINKL123 or *. (DOT) if without Tour code (tour code is mandatory for IT Fare) : VALID ON …… : :

RF PAX; ER TTP/T1

Note: Fare amount will not be printed on ticket as long as below indicators are used. 1. Base Fare indicator must updated as I 2. Fare Calculation must updated as M/IT 3. Tour Code is mandatory for IT fare; therefore it is a must to update tour code in fare element. If your fare does not come with a tour code, you can indicate the tour code as a dot ‘.’ (i.e. *.)

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15.

Passive Segments (HEPASSIVE.526)

Passive segments are used to insert flight segments that have been booked / reserved outside the Amadeus System. A passive segment is NOT a sell entry from the airline’s inventory (it is not an active booking in Amadeus System). These passive segments are mainly used for ticketing purposes. However, some airlines will charge a fee to the agent if passive segments are used. Amadeus is not responsible for the airlines’ charges. Calls should be made to the respective airlines to enquire if any charges apply for passive segments for those particular airlines. Amadeus is not responsible for all information being entered in the passive segments. Important note: Airline cancellation policy control on Passive Segment Airlines independently issue Agency Debit Memo (ADM) to Travel Agencies for Invalid Passive and Cancelled Active segments to manage their operational costs. In the direction of preventing ADMs in your Travel Agency’s operations, the following practices are recommended by Amadeus. Monitor the queue bank daily and remove all HX, UC and NO segments immediately in the Amadeus System. • Make reservation and issue ticket in the Amadeus System. • Avoid using Passive Segment. Whenever involve in sub-selling, please transfer the PNRs to the wholesaler directly if both parties are using Amadeus System. • Should you decide to use Passive Segment for ticketing, please bear in mind the airline treatment and ensure you cancel the passive segments immediately after ticketing. Subsequently, you MUST advise the ticket numbers to the airlines after issuing the tickets. • Delete all HX, UC, NO and passive segments after ticket issuance in Amadeus System. We would strongly urge all Amadeus users to consider implementing the above practices immediately. Amadeus will not be liable or responsible for any ADM claims arising from the following entries. • Entries:

Steps Entry
1 Create PNR (including flights)

Explanation

Creation of flight segment entry should be: I. SSMH002Y14MARKULLHRPK2 (long sell) or II. SS2Y3/PK / YJHUR (after displaying Availability Display) / (Airline record locator) 2 3 4 Price the PNR (FXP -> FXT or FXV ) Complete the TST (Fare Fields & Fare Remark Elements) TTP Print E ticket

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16. Working with Airline Ticketing Fees
HE FEE GPOBF

What Are Airline Ticketing Fees?
Airline ticketing fees, also called OB fees, are defined and collected by the validating carrier and charged to the passenger when a ticket is first issued. These fees can be imposed to cover charges for a specific form of payment (credit card, for example) or for other ticketing services.

How Are Airline Ticketing Fees Applied to a Booking?
Effective 02Nov11, EUR5.00 credit card fees will be applied for any flight with validating carrier LH departing from DE, BE, FI, GB, CH and NL. Airline ticketing fees are defined by a five-character code. Examples: OBFCA Where OB stands for OB Fees and FCA for form of payment fee (F) for any type of credit card payment (CA). This is a generic credit card fee. Airlines can define any commercial name for each sub-code. Example: TICKET FEE, SERVICE FEE and so on. Airline ticketing fees' commercial names are displayed in the Airline Ticketing Fees List (TQO). For more information on how to display the Airline Ticketing Fees List, enter HE TQO in the Amadeus Information Pages.

16.1

Displaying Airline Ticketing Fees

Where Are Airline Ticketing Fees Displayed? Airline ticketing fees are integrated in the displays for the following transactions:

Informative Pricing
To display pricing with OB fees, enter

FQPSIN/D15AUG/AKLAMS/D15AUGSIN/R,FA-OBFCA

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PNR Pricing
To display OB fees in your PNR pricing, enter credit card details in form of payment

Note: If you had already created a TST without credit card detail, you will need to reprice after you enter form of payment as credit card.

How to Display Airline Ticketing Fees for a TST
How to… Display the airline ticketing fees list index for a PNR Display airline ticketing fees for a specific TST Entry TQO TQO/T1

TST will only display Grand Total, which includes the Fare, Taxes and OB Fees. To expand the Grand Total to display the OB Fees, the command is TQO

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17.

Electronic Ticketing (HE ETT)

Electronic ticketing (e-ticketing) allows you to sell air transportation without issuing printed tickets. It also allows passengers to check in and board flights without holding printed tickets. An electronic ticket (e-ticket or ET) means that paper coupons are replaced by an e-ticket record that is stored in the Amadeus E-ticket Server (ETS) or in a carrier’s own e-ticket server. 17.1 General Conditions for E-Ticketing

In order for you to issue e-tickets, the following conditions are required: • • A new or retrieved PNR is present. In most cases, all flight segments in the itinerary must be with the same airline. This airline is the validating carrier. To verify if interlining is possible, refer to the Ticketing Agreement Table (TGAD / GGAIRXX entry) The airline’s record locator must have been returned. All flight segments in the same TST must be eligible for e-ticketing. The presence of the “E” indicator in the segment in the PNR is proof that the segment is eligible for e-ticketing. Every airline that supports electronic ticketing has its own conditions, and these conditions may vary between markets. Refer to HE ETT XX for airlines conditions on ETicketing.

• • •



Example of an E-ticket Eligibility Indicator in an Availability Display

In an availability or schedule display, the letter E (for e-ticketing) appears immediately before the number of stops in the flight line, as circle below.

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17.2

Example of E-ticketing Eligibility Rules for Airline SK

Each airline that is an E-ticketing Carrier has help page HEETTxx(xx = airline) E.g. HEETTSK for Skandinavian.These help pages advise what E-ticket functions an Airline supports.eg. Are infants permitted? Is interlining permitted? Are there restrictions on forms of payment?

MS 22

To display the rules for the airline concerned, you enter : (SG Singapore market is on page MS22)

(To display information for a specific airline in Singapore market)

17.5

E-Ticketing Eligibility Indicator What Is an E-ticket Eligibility Indicator?

An e-ticket eligibility indicator shows which flights in Amadeus are candidates for e-ticketing. These indicators appear in availability and schedule displays, as well as in PNRs.

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Example of an E-ticket Eligibility Indicator in a PNR The e-ticket eligibility indicator appears in the PNR display at the end of the flight segment, as circle below.

Interlining of e-tickets is allowed by the airline. To display a list of an airline's interline agreements, enter TGAD-XX (where XX is the two-character airline code). Example of Partial TGAD Display:
--AIRLINES HAVING AA TP - AC TPE AM TPE - AP TPE AX TPE - AY TPE BD TPE - BE TPE CA TPE - CI TPE CX TPE - CZ TPE EK TPE - EY TPE AGREEMENT - AF TPE - AS TPE - AZ TPE - BR TPE - CM TPE - DL TPE - FI TPE WITH: - AI - AV - BA - BW - CO - EI - FJ 6X TPE TPE TPE TPE TPE TPE TPE -

Airline for which these interline agreements are displayed T : Paper ticketing allowed with airline listed to the left P : Prepaid ticketing allowed with airline listed to the left E : E-ticketing allowed with airline listed to the left 17.2 Displaying E-ticket Records HE TWD What Is an E-ticket Record? Once an airline accepts an e-ticket request, the information is stored in the airline's electronic ticketing database (ETDB) as an e-ticket record. Once the e-ticket has been issued it can be displayed in Amadeus as long as the FA/FHE element containing the e-ticket number is present in the PNR.

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How to Display an E-ticket Record from a PNR There are two ways of displaying an e-ticket from a PNR:


When there is only one FA/FHE element in the PNR, enter: TWD



When there is more than one FA/FHE element in the PNR, you must enter the line number of the FA/FHE element of the e-ticket record you want to display. Enter, for example: TWD/L6

Example of an E-Ticket Record Display
TKT-1722181884037 RCI1A LOC-Y6KYPW OD-MOWMOW SIFCMI-0 POI-MOW DOI-01FEB09 IOI-92490300 1.ZAMANSKAYA/ILONA MRS ADT ST 1 ODME 6X 3189 S 22FEB 0705 OK SLNN94W F 22FEB22FEB 2PC 2 XFRA 6X 462 S 22FEB 0955 OK SLNN94W F 22FEB22FEB 2PC 3 OMIA 6X 463 S 31MAR 1605 OK SLNN94W O 31MAR31MAR 2PC 4 XFRA 6X 3184 S 01APR 1035 OK SLNN94W O 01APR01APR 2PC DME FARE F EUR 445.00 EQUIV RUB 18470 TOTALTAX RUB 11174 TOTAL RUB 29644 /FC MOW 6X X/FRA 6X MIA M284.636X X/FRA 6X MOW M284.Y63NUC569.2 6END ROE0.781703 FE FL RESTR/CHG NONC CNX NONREF FP CCVIXXXXXXXXXXXX1105/0809 FREQUENT FLYER 6X-999900697775181 FOR TAX DETAILS USE TWD/TAX >_

Header Line Origin and Destination (OD); Sales Indicator (SI; no longer used for fare calculation); Fare Calculation Mode Indicator (FCMI); Place of Issue(POI); Date of Issue (DOI); IATA Number of the Issuing Office (IOI) Passenger Type Code (ADT) (for a complete list of passenger type codes, enter HE PTC) Flight Segments, status of each coupon (see What Are Coupon Status Codes?see page 83), not valid before/not valid after dates, Baggage Allowance Fare information Endorsement restrictions; Form of payment

For more detailed information about the e-ticket record display, enter HE ETT in the Amadeus Information Pages.

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17.3

Voiding Electronic Tickets

To void an e-ticket, all coupons must be O (Open refer HEETT/GPETD.240 for status), and the e-ticket must be reported in the current sales period. If one of the flight coupons has been used, you must make a refund and not a void.
The three cancellation functions are available via the unique entry TRDC, from: • a retrieve PNR • the Sales Report • the ticket number via the following options:

TRDC/L3 TRDC/5 TRDC/6-8,10 TRDC/TK-1234567890
17.4

From the FA or FHE line from the PNR From the item number of the Query Report (TJQ) From multiple item of the Query Report (TJQ) From the ticket number (10 digits)

Revalidating Electronic Tickets

TTP/ETRV/L6/S2-3/E1-2 TTP /ETRV /L6 /S2-3 /E1-2
Transaction code Slash, followed by the e-ticket revalidation option Slash, followed by the line number of the FHE element in the PNR Slash, followed by the changed flight segment numbers in the PNR Slash, followed by the original coupon numbers in the e-ticket record. The coupon numbers in the /E option must correspond to the segments specified in the /S option

Graphic Pages In graphic page double click on the FA element webpage pop-up Click Revalidation
Revalidation webpages pop-out Select segment for date change .

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Agent coupon AMADEUS SINGAPORE 2 3ETKT **AGENT COUPON** 00322033 **ITINERARY** 4SINGAPORE AIRLINE OF 1 YHB8VS/1A OSQ0860Y SINHKG 04JAN 7 TCOED YEE1M 6 5 2NOV06 OSQ0860Y HKGSIN 09JAN YEE10 8 VALID ON SQ ONLY 9 SIN SQ HKG588.05SQ SIN Q4.24 588.05NUC1180END ROE1.569570 10 SGD 12SGD SGD SGD SGD 1853 EXCH/ 11 21SG NR MSINVAGT 13 48YQ FCI Z 14 25HK ORIG ISS. 15 1947 618 9700000064 0 PRI 16

17 FFVV 6182NR 18 19

1823 20

0.00 / 94 21 22 23

Description for Fields in Agent Coupon Field Number 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 Description Amadeus PNR locator Agency IATA number Validating carrier Passenger number Date of issuance Flight details and fare basis Tour code Endorsement Fare calculation Base fare in original currency Equivalent fare in local currency Taxes Form of payment (FOP) Fail code; 0/ Z = Guarantee; 1 = Non-guarantee; N = Nego fare Original ticket number (for reissue case) Ticket number with check digit No. of valid coupons, e.g. FFVV = Flight coupon, Flight coupon, Void Coupon, Void Coupon Validating carrier identifier NR = Nett Remittance; SGD = Currency code Cash collection (Total fare paid via invagt) Credit balance (Total fare paid via credit card) Commission rate (e.g. 5% = 050) Total taxes paid

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17.1.1 How to Display an E-ticket Record Without a PNR It is possible to display an e-ticket record without first displaying the PNR, as shown in the table below. Notes: In all of the following entries, the two-character code of the validating carrier (/VXX) is optional for airline agents. It is mandatory for travel agents. When the validating carrier is not entered, the system assumes that it is the same as the corporate code in the office ID. It is included in the entries below for clarity. You must check HE ETT XX (where XX is the two-character airline code) to see which of these entries are supported by a specific airline. Entry options presented in italics below are optional for airlines, but mandatory for travel agents.
How to... Display by ticket number Display by frequent traveller number/date Display by flight number/date/name Display by form of payment (credit card number) Display by form of identification The validating carrier must be an Amadeus Electronic Ticketing Server (ETS) user. Display by travel information Display by phone number in APE element of the PNR E-ticket Record Display Entry Options The following entries are useful in working with e-ticket record displays. How to... Redisplay an active e-ticket record. Note: When you display an e-ticket record, it remains active for 60 minutes or until you display another e-ticket record, whichever comes first. When either occurs, the current e-ticket is purged. RT*E TWD/2 Entry TWDRT TWD/V6X/TVL12AUGNCELHR-SMITH/MARY TWD/V6X/ORG33493346788/01AUG-DOE/JOHN TWD/V6X/FOID-FF12345678 Entry TWD/TKT172-1234567890 TWD/V6X/FTI123456/20AUG TWD/V6X/FLT477/20AUGMIAATLBUCKMAN/ROBERT TWD/V6X/FOPCCVI4444111122223333

Retrieve the associated PNR from an e-ticket record. Display an individual e-ticket record from a list using the list record number. The entry TWD/2 will display the second item from the list. Redisplay the most recent e-ticket record list. Display the original e-ticket record from a new e-ticket record. Display the tax details from an e-ticket record.

TWDRL TWD/O* TWD/TAX

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What Are Coupon Status Codes?
Coupon status codes, also known as flight status codes, indicate the current status of an e-ticket coupon. The status of an e-ticket coupon changes during the course of a passenger's travel, always beginning with O (Open for Use) and ending with either F (Flown/Used) or another final status code.

Table: Coupon Status Codes
Code Explanation Initial Status Status at time of issuance. O Open for Use Interim Status Requires further action to reach final status or to be returned to original open status. A C L I S U Airport Control Checked In Lifted/Boarded Irregular Operations Suspended Unavailable In case of a no-show, only an upgrade to a higher fare with an additional collection is allowed. Refund Tax Only Final Status Final status is reported to revenue accounting. F V R E P X G Flown Void Refunded Exchanged Printed Print Exchanged Converted to FIM A FIM (Flight Interruption Manifest) is issued when passengers are rerouted due to a flight irregularity. Z No Longer Usable The initial fare does not permit changes, upgrades or reissue to a higher fare.

Y

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17.5

Displaying an E-ticket History

When you make the history entry, the system sends a message to the airline’s e-ticket database and requests the history display. Different airlines format their e-ticket history display differently, and they do not all show exactly the same information.

Step
1 2

Entry

Explanation
Display the e-ticket record Display the e-ticket history

TWD/TKT 618-9123456789 TWH

When you make the history entry, the system sends a message to the airline’s e-ticket database and requests the history display. Different airlines format their e-ticket history display differently, and they do not all show exactly the same information. 17.6 Electronic Ticket Itinerary Receipts
HE ITR

What Is an Electronic Ticket Itinerary Receipt?
An electronic ticket itinerary receipt (ITR) is a document that is printed as part of the issuance of an e-ticket. The ITR provides the passenger with detailed flight information and serves as proof of payment. The ITR is a legal contract between the airline and the passenger.

In order for your office to issue e-ticket ITR, the following conditions must exist: • The E-ticket is issued by your office (based on IATA number) • A valid e-ticket PNR is present • The PNR contains a ticket number (FA) element and an Amadeus Interface Record (A.I.R) sequence identifier (FB). Amadeus is pleased to introduce ITR print, where it extends the life of the E-Ticket record. This extension allows agents to print or email an ITR regardless whether a PNR is still active. 17.7 Printing an E-ticket ITR
Entry ITR/P1,3-5 Explanation Issues an ITR for specific passenger This entry is used to issue an ITR for selected passengers when only one FA or FHE element is present in the PNR. Issues an ITR for all passengers associated to a specific FA or FHE element. Issues an ITR for selected passengers associated to a specific FA or FHE element. Email ITR to pax with /L10 (FA or FHE element) Email ITR to pax with /L10 (FA or FHE) with APE element

ITR/L10 ITR/L10/P2-3 [email protected]/L10 ITR-EMLA/L10

17.8

Re-printing an ET-REA

If you need to reprint an ET-REA that was generated as a result of an E-ticket refund or ETicket exchange (authorization), enter the following: TWR/REA Re-printing agent coupon follow with FB line number
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TTR/L20

18.

Reissuing Ticket (HE TICKET REIS)

You need to reissue a ticket when there has been a change of airlines, reservations and/or routing after the ticket has been issued, but prior to completion of the journey, regardless is fully un-utilize or partially used ticket. However some airlines may restrict an agent to reissue their document. Therefore please consult the airlines before re-issuance of a ticket. 18.1 • • • • • • Condition for Reissue Paper / Electronic Tickets

Origin cannot be changed. Destination can be different from the original routing show in the original ticket. Not-Valid-After (NVA) is a mandatory element. Fare calculation must start from the origin. Original Form of Payment (FOP) must be carried forward to the new ticket. Authorization / Endorsement must be given by airlines before re-issuing of Net Fare ticket.

What Types of Document Exchange Are Possible for E-tickets? For e-tickets, the following types of exchange are possible, depending on an airline's own specific rules. To check a specific airline's rules for exchanges, enter HE ETT XX, where XX is the twocharacter airline code of the validating carrier. 18.2 Recalculating a Fare

Why Do You Need to Recalculate a Fare When You Reissue an E-Ticket? In the case of a reissue when a passenger has already used part of a ticket, you must recalculate the new itinerary with the fare that was applicable at the time the original ticket was issued. How to Recalculate a Fare for a Totally Unflown Itinerary HE FXP
How to... Reprice an existing TST without deleting it First display the TST you want to reprice with the TQT entry. The system takes into consideration the previously selected transfer/stopover points. However, the system does not consider the previously used discounts or negotiated fares, unless you request them once again in the FXP entry. Reprice an existing TST without deleting it, and include a discounted or negotiated fare. First display the TST you want to reprice with the TQT entry. FXP/R,ROM,12JUL10/RZZ Entry FXP/R,VC-XX Or FXP/R,12JUL10,VC-XX

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Repricing a totally unflown itinerary is only possible when flown segments are entered as passive segments (ghost segments), when ghost segments are allowed by the airline. For information about ghost segments, enter HE GK in the Amadeus Information Pages. To see if an airline allows ghost segments, enter HE ETT XX Where XX is the two-character airline code.

What You Should Know About Recalculating a Past Date Fare with Informative Pricing


When you want to use the FQP entry to recalculate a past date fare, you have to include the past travel date in the /D option, and the past ticket date in the /R field of the entry in DDMMMYY format. Make sure you enter a mandatory fare break point, as you have to recalculate from the last fare break point preceding the point of reissue. You must override the point of sale with the original point of sale. This is important as it can change the fare. From the ticket image, determine if there is any additional collection. If so, convert the additional collection and new taxes into the currency of the country where the reissue takes place. Use today's Bankers Selling Rate (BSR).

• • •

For more information on informative pricing entries, and a detailed description of the entries, enter HE FQP in the Amadeus Information Pages.

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18.2

Updating the TST for a Reissue in command page HE TTI

What Methods Can You Use to Update the TST for a Ticket Reissue? • You can set the TST into reissue mode with the TTI/EXCH entry


You can update the TST manually with the TTI and/or TTK entries

What Does the TTI/EXCH Entry Do? The TTI/EXCH entry sets the TST into reissue mode by changing the following.


The Fare Issue identifiers are changed as follows:
Old Fare Field Identifier F for First Issue I for First Issue, Inclusive Tour (IT) U for First Issue, Bulk Tour (BT) Changed to New Fare Field Identifier R for Reissue Y for Reissue, Inclusive Tour (IT) W for Reissue, Bulk Tour (BT)



The Equivalent Amount is changed to zero and the Equivalent Amount Currency is set to the default currency of the reissuing location. If the equivalent amount is not present there is no change. The Bankers Rate is changed to zero, if present. There is no change if it is not present. The tax indicators of all New Taxes (X) are converted to Old Taxes (O). The Total Amount is changed to zero. If it is already zero, there is no change. The Total Amount Currency is converted into the default currency of the reissuing location. If the currency is the same, there is no change. The Form of Payment becomes an Old Form of Payment O/ followed by the original form of payment. In the TST fare calculation, any XF tax is automatically changed into PD XF tax (PD = paid).
How to... Set the TST into reissue mode Select a specific TST from a list to set into reissue mode Entry TTI/EXCH TTI/EXCH/T2

• • • • • •

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18.3

Form of Payment for Reissue Ticket (HE FP SG)

No additional Collection

Entry
FPO / Orginal FOP

Explanation
Single Original Form of Payment (Publish fare)

O/MSINVAGT O/CASH O/CHEQUE O/CHECK O/CCVI
With Additional Collection

Entry
FPO / Original FOP +/ New FOP

Explanation
Single Original FOP + / Single New FOP

O/CASH +/ CASH O/CASH +/ CHEQUE O/CHECK +/ MSINVAGT O/MSINVAGT +/ CCAX371449635311004/0806 O/CCCA +/ CCVI45001968765456/1006 O/NR+CASH +/CASH
18.4 1. Creating the FO Element Manually

Original ticket issued with net fare

FO entry for first exchange of a ticket on totally unutilized sectors: :

E-Ticket
FO 2171234567890 E1 SIN20MAY05 32312345

217-1234567890E1SIN20MAY07/32312345

Transaction code E-ticket coupon number Carrier code, dash Original issue e-ticket number ET coupon indicator (the letter E) followed by the number of the first coupon with the status ‘O’ or ‘A’ City and date of original issue ticket, slash Issuing agency’s 8-digit IATA number

2.

FO entry for the first exchange of a conjunction ticket on totally unutilized sectors: :

E-Ticket
FO 2171234567890 E1 -91 SIN20MAY05 32312345

618-1234567890E1-91SIN20MAY07/32312345

Transaction code Carrier code, dash Original issue e-ticket number ET coupon indicator (the letter E) followed by the number of the first coupon with the status ‘O’ or ‘A’ Dash, last two digits of the last conjunction ticket number City and date of original issue ticket, slash Issuing agency’s 8-digit IATA number

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3.

FO entry for the second exchange of a ticket on totally unutilized sectors:

E-Ticket

:220-1234567890SIN20MAY05/32312345/2201234567888E1
Transaction code Carrier code, dash Original issue e-ticket number City and date of original issue ticket, slash Issuing agency’s 8-digit IATA number, slash Carrier code and the first exchange e-ticket number ET coupon indicator (the letter E) followed by the number of the first coupon with the status ‘O’ or ‘A’

FO 2201234567890 SIN20MAY05 32312345 220-1234567888 E1

18.5

Creating the FO Element Automatically on Electronic Ticket

When you exchange an e-ticket you can also automatically display the FO element and enter it in the PNR. When you create the FO element in this way, the E coupon indicator, coupon numbers, and check digit are all created automatically. To display the FO element automatically, you must first display the passenger PNR, then enter: FO* If there is more than one FA or FHE element in the PNR you must specify the FA / FHE number: FO*L10 Once the FO line is displayed, mover the cursor up to the FO line, add any additional indicators or commands, then press ENTER. There is no need to include a Start of Entry at the beginning of the line, even if you cannot see one present. If there are multiple passengers and multiple FA elements present in your PNR, you must process each FA separately using segment- and passenger-association.
Note:

The date automatically created in the FO element is always today’s date. The rest of the information is taken from the Office ID and Office profile of the agent who performs the FO* entry. If you or your office did not originally issue the e-ticket, remember to update the information using the manual entry (refer previous page).

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Steps to reissue in Graphical page Additional Collection (ADC) 1. Retrieve / Create PNR 2. Retrieve E Ticket image 3. Rebook sector 4. Price the PNR : FXP/R,VC-xx : RTxxxxxx : TWD – ensure status should be O (open)

5. Select the fare and create TST : FXT03/P1 6. Save the TST 7. Update & Complete the TST : TQT/T1 : RF PAX ; ER

Click

tab to automated Reissue Process

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Graphical TST will update: i) Base fare : F (First issue) to R (Reissue) ii) Total amount to 0 (zero) iii) Taxes all paid

A

B

C D

E

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Validate TST with mandatory element for Reissuance A) Not-Valid-After B) Total (also known as ADC) taxes : 15JAN10 : 2300 Fare different 3206-906 with no Additional

otherwise this will be include in the total amount • C) Commission : 0 (zero) • D) Form of Payment : O/CCAX+/MSINVAGT • E) Original/Issue in Exchange: 618-9700022827E1SIN23DEC08 or enter FO* to copy • and paste original ticket number from FA element • • F) Endorsement : VALID ON…… (as per old ticket)

G) Click

and close graphic page

9. Enter Received From filed :RF PAX; ER 10. Printing the ticket :TTP/T1 or TTP/P1

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18.6

Recalculating a Fare with flown segment

Why Do You Need to Recalculate a Fare When You Reissue an E-Ticket?
In the case of a reissue when a passenger has already used part of a ticket, you must recalculate the new itinerary with the fare that was applicable at the time the original ticket was issued.

How to Recalculate a Fare for a Partially Flown Itinerary HE FQD, HE FQP
How to... Recalculate a past date fare with a basic past date fare quote display. With this entry you can request fares for dates up to 24 months in the past. Recalculate a past date fare with informative pricing. You must include the original point of sale and the date the original ticket was issued. In this case, 04MAY10 in Helsinki. FQPHEL/D04DEC/AAYSTO-/D05DEC/ASK/BMIL/D06DEC/AAFPAR-/D15DEC/ALHFRA-/D17DEC /AAYHEL/R,04MAY10,HEL Entry FQD NCEMAD/D23APR10

--- TST --RP/SIN1A0980/SIN1A0980 RH/SU 12JUL08/0450Z YCWBG4 SIN1A0980/2303RH/12JUL08 1.JERRY/LEWIS MR 2 BA 015 J 13JUL 7 SINSYD HK1 FLOWN 3 BA 016 J 25JUL 5 SYDSIN HK1 1530 2145 25JUL E BA/ 4 AP SIN 65 6226 2922 - AMADEUS GDS SINGAPORE - A 5 TK OK12JUL/SIN1A0980//ETBA 6 FA PAX 125-9600269498/ETBA/SGD6014/12JUL08/SIN1A0980/0032202 2/S2-3 7 FB PAX 1200003855 TTP OK ETICKET/S2-3 8 FM PAX *P*0/S2-3 9 FP CASH 10 FV PAX BA/S2-3

Amadeus past date pricing will allow pricing flown by segment relate.

Enter: FXP/S2,4/R,12JUL10,VC-BA S2 –Flown segment S4 – New segment change Passenger requested to change flight return from MELSIN instead of SYDSIN
--- TST --RP/SIN1A0980/SIN1A0980 RH/SU 12JUL08/0455Z YCWBG4 SIN1A0980/2303RH/12JUL08 1.JERRY/LEWIS MR 2 BA 015 J 13JUL 7 SINSYD HK1 FLOWN 3 ARNK 4 BA7309 J 25JUL 5 MELSIN HK1 1530 2105 25JUL E BA/ OPERATED BY QANTAS AIRWAYS 5 AP SIN 65 6226 2922 - AMADEUS GDS SINGAPORE - A 6 TK OK12JUL/SIN1A0980//ETBA 7 FA PAX 125-9600269498/ETBA/SGD6014/12JUL08/SIN1A0980/0032202 2/S2 8 FB PAX 1200003855 TTP OK ETICKET/S2 9 FM PAX *P*0/S2 10 FP CASH 11 FV PAX BA/S2

**Note past date pricing will only price base on the original ticket date issued e.g. NUC/ROE/FARENOTES Any Q surcharge check fare notes due to itinerary change specific carrier fare might not available system default YY fare.

a) b) c) d)

Check e-ticket record status should be F for Flown segment Modify segment Delete old TST Price PNR with Past date Pricing (Original date ticket issued)

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TQT/T1
Click Exchange before update TST in GUI

Flown segment SINSYD is include in TST .Update segment

Uncheck Flown segment to update TST

Update segment A box will prompt

Uncheck box for new tax not paid For Original issue/ in exchange use FO*L(FA element) or in Graphic Click to Exchange

Complete TST :
Old original base fare Paid = SIN / SYD/ SIN Base : Fare SGD5345 Taxes : 514YQ / 12YQ / 21SG/ 60WY / 62AU New fare price from origin SIN / SYD (Flown)// MEL / SIN Base Fare : SGD5342 514YQ / 12YQ / 45WY / 62AU / 7WG Additional Taxes to collect 7WG * Please check with Airline to contra taxes

8. Forms of payment if any ADC 9. Enter received from filed and End Transaction: RF PAX; ER
10. TTP/T1

To display new E- Ticket image TWD/L9 (FA element) To display old E – Ticket image TWD/O*

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18.7

Amadeus Ticket Changer

Amadeus Ticket Changer allows you to automatically recalculate voluntary reissues and revalidations, and to automatically refund e-tickets based on the IATA industry standard. All fares that have the VC.Voluntary Changes category attached in the fare rule qualify for reissues and revalidations with Ticket changer. To verify if a fare rule contains the Voluntary Changes category, enter FQNxx*VC in the Amadeus distribution system (xx to be replaced by the FQD line number of the fare rule you want to display).The airline stipulates in this category whether a ticket can be reissued or revalidated. Notes: Wholly unused tickets are available for unlimited reissues or revalidations .Partially used tickets can only be reissued once For more information on Amadeus Ticket Changer, enter HE ATC in the Amadeus distribution system. How Amadeus Ticket Changer Works When passenger decides to change his itinerary, you have six options with Ticket Changer after you have rebooked the itinerary: 1. You can request an Amadeus Ticket Changer informative pricing (FXF) 2. You can request an Amadeus Ticket Changer confirmed pricing (FXQ) 3. You can request an Amadeus Ticket Changer informative pricing (FXF) followed by a confirmed pricing (FXQ) 4. You can request an Amadeus Ticket Changer Best Pricer informative pricing (FXE) 5. You can request an Amadeus Ticket Changer Best Pricer confirmed pricing (FXO). 6. You can request an Amadeus Ticket Changer informative pricing (FXE) followed by a Best Pricer confirmed pricing (FXO) 7. The difference between the informative and the confirmed pricing entries is that with informative pricing the system does not store a reissue TST and no changes are made to the PNR, whereas with the confirmed pricing it creates and stores TST. Possible Itinerary Changes with Amadeus Ticket Changer You can make the following itinerary changes when using Ticket Changer: • Travel date • Flight number • Booking class • Routing changes (domestic and/or international) • Once you have made the necessary modifications on your passenger itinerary and introduced the pricing entries, the system will process the best pricing solution according to the reissue conditions.

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18.8

Reissue Scenarios

The scenarios below illustrate how you reissue e-tickets with Amadeus Ticket Changer. Totally Unused Ticket

Rebook booking class SBC

FXQ System responds:

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This is the new reissue TST (TQT/T4)

Here is the Amadeus Ticket Changer reissue Panel (TQR/T4)

Redisplay the PNR : 1. RT Redisplay PNR

2. Cancel the form of Payment of the original ticket (XE23) and enter the old form of payment for the new ticket ticket FPO/cash+/cash 3. FM0 commission 4. FVAF 5. Store TST and TTP

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18.9

Scenario 2 : Partially Used Ticket

A passenger has purchased a round-trip ticket in economy class to Paris (CDG) for the travel dates 15-25Jul.The ticket was sold and issued in Singapore.

Passenger asks for his return from London Heathrow (LHR)

1. 2. 3. 4.

TWD Book the new return XE3 cancels the old flights TTE delete the TST

Note: You must first delete the old TST before you can enter an Amadeus Ticket Changer pricing entry 5. Reprice the new itinerary with Amadeus Ticket Changer Best Pricer informative pricing FXE (optional)and confirmed pricing FXO (as a follow-up entry) by selecting the new flight segment : FXE/S3-4 Note: If a ticket is reissued after departure, you must include a segment selection in your pricing entry.All unflown segments must be specified in the pricing entry.

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System response:

FXO/S3-4 System response:

This is the new reissue TST (TQT/T2)

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19.

Sales Report
(HE SALES)

Sales reports can now be generated directly from the Tickets and Documents area. Authorized agents can choose a report and selected criteria to display it, and then take action such as: • • • • • Print View details Void transactions Refund View other reports

19.1

Working with the Sales Reports

Amadeus Central Ticketing transactions generate the storage of data in the Document Database (DOCDB). Sales report data is stored in the system for two months, and you can display sales report up to two months in the past from the current date. You can request reports and queries of the Document Database, which include statistics for office accounting, statistics for the completion of sales reports, and ticketing activity data generated during the current sales period. Use the Sales Reports screen within the Ticket and Documents area to display sales reports. 1. Select a report from the drop-down list. 2. From the criteria section, click on Options to display a drop-down menu showing all search options to apply to the report. Select as many options as you want by clicking on them one by one. The options listed in the Advanced Options sub-menu(such as the transaction type or the client ID) are mutually exclusive, which means that you can only select one advanced option from the list.

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Note: The list of available options varies according to the selected sales report. The options that you selected are memorized and side as your default search criteria the next time you start the application. 3. Fill in the search criteria fields. 4. Click on Display Report. A Link at the bottom of the report allows you to display the next page up to the end of the report. 5. Click on Print the report. The system prints the full report, not only the page displayed on your screen. Note: If you want to print the report on the printer other than the default printer, Enter the printer reference. Example: YA1234. Alternatively, Click on … to Display available printers.

19.2

Displaying the Daily Report (HE TJD)

The daily report provides a summary of all issued documents for a single day within the current sales period, by cash, credit, refund, and adjustment totals. The format is identical to the summary sales period report, with the exception of the date information located in the header line. The system automatically defaults to the current date.

Entry

Explanation
Display a daily report for oneself Display a daily report for all ticketing staffs Print the report after performing the TJD entry

TJD TJD/SOF
or TJP (cryptic entry)

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19.3

Displaying the Query Report (HE TJQ)

This TJQ report gives you a list of all documents for a single day within the current sales period. The list is numbered to make it easy to modify, cancel, and reinstate canceled sales. You can also display extended data for a specific item. The total fare, tax commission, and the transaction type are displayed.

Entry

Explanation
Display a query report for oneself Display a query report for all ticketing staffs Display query report for oneself on a range of date Display query report for all ticketing staffs on a range of date Display a query report for a specific ticket number Display a query report for a specific form of payment
CA CC Cash or Check Credit card (Visa / Master card)

TJQ TJQ/SOF TJQ/D-01JUL31JUL TJQ/D-01JUL31JUL/SOF TJQ/F-91234567890/SOF TJQ/QFP-CA TJQ/QFP-NR/SOF

TJQ/QVP-MH TJQ/QTC-CANX
or TJP (cryptic entry)

Display a query report for a specific airlines Display a query report for a specific transaction code eg.CANX,TKTT
(refer to pg. 123 for TRNC code)

Print the report after performing the TJQ entry

The following is an example of a Query Report for a specific range of date.

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19.4

Transaction Type Codes (TRNC)

When the system automatically reports a transaction in the Document Database, it uses certain transaction type codes to indicate the type of document and the transaction being performed on it. A transaction type is a four-letter code that indicates the type of traffic document and the transaction being performed on it.

Transaction Code

Explanation
Automated Electronic Ticket Sale Canceled Sale within same day as issue Canceled Sale after day of issue System voids, E-ticket rejection Voided Stock Control
(also known as canceled non-issued stock control numbers)

TKTT CANX CANR CANN VSCN RFND CNJ
19.4

Refunded Ticket Conjunction Ticket Displaying the Transaction Report (HE TJT)

The transaction report (TJT) is a display of specific details for a particular transaction. TJT provides you with additional information for any item listed in the query report. Since you need to specify an item number, you must first display the query report.

Entry

Explanation
Display transaction report using item sequence number

TJT/I-075715
or TJP (cryptic entry)

Print the report after performing the TJT entry The following is an example of Transaction report.

Click to

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19.5

Displaying the Summary Sales Period Report (HE TJS)

The summary sales period report is a summary of all documents issued within a single sales period by cash, credit and adjustment totals. This report provides useful figures and totals for office accounting purposes and sales returns to ticketing authorities, such as BSP.

Entry

Explanation
Display a summary sales report for oneself Display a summary sales report for all ticketing staffs Print the report after performing the TJS entry

TJS TJS/SOF
or TJP (cryptic entry)

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19.6

Displaying Item Sales Period Report (HE TJI)

The item sales period report lists all documents issued since the last item sales report, with the cash and credit totals against each item.

Entry

Explanation
Display an item sales report Display an item sales report for whole office Print the report after performing the TJI entry

TJI TJI/SOF
or TJP (cryptic entry)

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20

Automated Refund (cryptic)
HE REFUNDS

Amadeus Automated Refunds enables travel agents to use Amadeus Selling Platform to access a refund record template which, once completed, will process the refund automatically via the Amadeus Central Ticketing Reporter (CTR). Automated Refunds Objectives
• • • • • Understand how to initiate a partial refund Understand how to initiate a tax-only refund Understand how to process a full refund Understand how to display a refund record Understand how to process a net remit refund

20.1

Working with Refund Records
Entry TRF125-1234567890 TRF/L6 TRF/I-123 TRF TRFU For more detailed information on specific TRFU entries, see How to Update a Refund Record on page 110.

How to... Display a refund record by document number Display a refund record from the PNR by FA/FH line number Display a refund record from the query report by sequence number Redisplay the refund you are currently working with, if you have switched to another screen Update a specific refund record field

Ignore a refund record Display the refundable tax record For more information on the refundable tax record. Process and print a refund record

TRFIG TRFT

TRFP

Example of a Refund Record from command page TRF/L6 ( FA)
TRF/L6(FA element) Refund record is now display in command page Data source value (F for system supplied data, M for manual data, L for a mix of system and manual data) Refundable taxes

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What Happens When a Refund Is Processed? • A refund document is created in the document database for reporting purposes.


Depending on the refund table for your stock provider, the TRFP entry may also generate the appropriate refund document, such as a refund notice. The refund notice is printed on OKI printer - format according to IATA standards. If you make the TRFP entry from a refund record that has already been processed, the system simply reprints the refund document (refund notice). The coupon status of electronic documents is changed to R for refunded. If your refund request for an electronic document is successful, the refund notice will be printed and you will receive the settlement authorization code (SAC) from the airline database.

• • •

How to Update the Refundable Tax Record
How to... Display the refundable tax record from the refund record Add an individual unused tax Entry TRFT TRFU/TA10.00GB TRFU/TA10.00ZPMIA2 TRFU/TA10.00XFJFK4.5 Add an unused individual XF/ZP tax to be refunded in USD Update the value of a tax Delete an individual tax TRFU/TAZPMIA2 TRFU/TU1-90.00 TRFU/TX9

20.2 Initiating a Partial Refund What You Should Know Before Initiating a Partial Refund
When a passenger has not flown all the segments of a ticket you must initiate a partial refund. Before you start to process the refund, you must find out how much you are entitled to refund and which taxes you can refund.

What Methods Exist for Initiating a Partial Refund?
The TRF entry initiates the partial refund process, allowing you to display and (if required) update a refund record without processing it. If the sales information is still held in the document database, the refund record will include fare and tax information from the passenger's travel documents. Otherwise, the refund record is blank.

How to... Initiate a partial refund and display the refund record by document number Initiate a partial refund and display the refund record by FA/FH element in the PNR Initiate a partial refund and display the refund record by sequence number from the query report Initiate a partial refund and display the refund record from a multiple document numbers list
Page 109 Amadeus Fares & Ticketing Manual - July 2012 © Copyright 2012 • Amadeus IT Group, S.A. All rights reserved • Unauthorized use and disclosure strictly forbidden

Entry TRF125-0000000274 TRF/L5 TRF/I-156 TRF/I-2

How to Update a Refund Record
Once you have initiated the refund by displaying the refund record, you can update it with TRFU entries so that it contains the exact details of the refund the passenger is entitled to. Some fields in the refund record can be updated for any type of refund, while other fields depend on the refund table of your stock provider. Airlines can also put more restrictions in the refund exception table of a market. Some fields can only be updated if you are working with a blank refund record.
How to... Update the fare amount of used coupons Update the cancellation penalty (percentage) Update the cancellation penalty (amount) Update the form of payment for the document you are refunding and for the refund Update the second form of payment amount Add unused taxes that apply to the document you are refunding Delete used taxes from the refund record When a tax has been deleted, it cannot be put back into the refund record. You must ignore the refund record with the TRFIG entry and display it again. Update the value of a tax Add unused coupons to be refunded Delete unused coupons to be refunded Enter a remark to communicate additional information related to the refund TRFU/TU4-10.00 TRFU/D1C34/D2C1 2 TRFU/DX1C34/DX2 C12 TRFU/RMFREEFL OW Entry TRFU/U500.00 TRFU/CP50.00 TRFU/CP50.00A TRFU/FP1CASH TRFU/FP2A100.00 TRFU/TA10.00FR TRFU/TX1

For a complete list of refund record update entries and a detailed explanation of these entries, enter HE TRFU in the Amadeus Information Pages.

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Basic Steps for Processing a Partial Refund
1. Verify that at least one e-ticket coupon has the coupon status of O (Open for Use) or A (Airport Control) by
displaying the e-ticket record. Enter, for example: TWD

2. Calculate refundable taxes with informative pricing, and check the fare notes for information about
refundable taxes. Enter, for example: FQPNCENYC FQN1

3. Initiate a partial refund.
To initiate a partial refund from the FA/FH element line number in the PNR, enter for example: TRF/L6 To initiate a partial refund for sequence number 156 from the query report, enter, for example: TRF/I-156 To initiate a partial refund by document number, enter for example: TRF172-1234567890

4. Update the Fare Used field. Enter, for example:
TRFU/U2025.00

5. Add the cancellation penalty amount, if any. Enter, for example:
TRFU/CP25.00A

6. Display the refundable tax record by entering:
TRFT

7. Delete used taxes from the tax refund panel. Enter, for example:
TRFU/TX2 See and How to Update the Refundable Tax Record on page 109.

8. Update the amount of the refundable taxes. Enter, for example:
TRFU/TU4-10.00 See How to Update the Refundable Tax Record on page 109.

9. Add new taxes to be refunded, if any. Enter, for example:
TRFU/TA10.00GB See How to Update the Refundable Tax Record on page 109.

10. Redisplay the refund record by entering:
TRF

11. Process and print the refund record by entering:
TRFP

12. Display the query report to verify that the refund was processed. Enter, for example:

TJQ/QTC-RFND

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20.3 Initiating a Tax-Only Refund When Should You Initiate a Tax-Only Refund?
If a non-refundable fare has not been used, but by local law unused taxes are refundable, you can process a tax-only refund by refunding only the used taxes.

How to Initiate a Tax-Only Refund
How to... Initiate a tax-only refund and display the refund record by document number Initiate a tax-only refund and display the refund record from the PNR by FA/FH line number Initiate a tax-only refund and display the refund record from the query report by sequence number Display the refundable tax record from a refund record display Entry TRF172-1234567890/TAX TRF/L6/TAX TRF/I-121/TAX TRFT

What Happens When You Initiate a Tax-Only Refund?
When you initiate a refund with the /TAX option, the system displays the refund record and automatically sets the fare used to the fare paid value so that the fare refund amount equals zero. Only the tax amounts are refunded.

20.4 Processing a Full Refund How to Process a Full Refund
You can process a full refund directly (without first displaying it) by using the /FULL option.
How to... Process a full refund by sequence number from the query report. Process a full refund from the PNR by FA/FH element line number. Process a full refund by document number, without displaying it first. Entry TRF/I-156/FULL TRF/L5/FULL TRF172-1234567890/FULL

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20.5

Refund of Negotiate and Corporate fare.

From TQN/T1 entry:

20.6

Automated Refund (Graphic page information layout)

1 2 3

4 5 6

7

8

1. F All information is filled in automatically, e.g. a full refund L Some information is filled in automatically and some is manually updated,eg a partial refund or tax-only refund. 2. Yes ticket/document exists with coupons for refund. NO this is only used in very specific circumstances, for e.g., when a passenger is Downgraded, denied boarding,etc. and the coupon is not available for refunding even though hasn’t been used 3 This field is optional. For e-ticket refunds, the field is automatically filled with the SAC(settlement authorization code) 4. The fare paid is the base fare (minus taxes) that the passenger paid for the ticket 5. If the ticket was a net remit ticket, then the original net amount should be indicated
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6.

If this refund of a re-issued/exchange ticket, then the original issue information should be entered here and should match the FO element in the PNR

7. If the fare rules state that a cancellation charge or amount should be added, this is where you add this information. Example canx fees $75.00 agent commission $25.00 8. This box indicates the form of payment(s) used to purchase the ticket , and therefore the same forms(s) of payment should be acknowledged and used for the refunding 20.7 Automated Refund (Graphic page)

A) Scenario: Full Refund Here is Passenger’s PNR We can see that he has flights booked in C Class Double click FA element to display e-ticket record

Click

button at the bottom of this e-ticket record window

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Below pop-up box advises us the Full Refund has now been processed.

To view the Sales Report newly refunded item. Click on the tab on the top toolbar to continue.

Click Sales reports tab
Double-click on the highlighted line to view the refunded details

Click

for current sales reports

Above Sales report from the RFND Transaction code had been refunded B) Scenario: Refund with admin fee sgd75.00 Click Refund

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Adjust the amount to be refunded. eg.Total refund SGD5658 – SGD75.00 admin fees= Form payment SGD5583 Click follows with

Amount will auto calculate and change to 5583 once you click save changes (-canx fees)

Click Save changes once confirm Click Process refund

c) Scenario: Refund with 2 form of payment Eg.Total refund SGD8268 – payment by CC SGD6343 -SGD75.00 admin fees= Form payment on CC box = SGD6268 (original ticket with 2% commission) Click follows with
Comm auto capture from original tiket issued

d) Scenario: Refund with Nett fare Eg.Gross fare SGD7749 Nett fare SGD4000 Tax SGD594

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Adjust the fare paid amount to be equal to net fare amount SGD4000 and press Enter .
4000

Amount will auto calculate and change to 4519 once you click save changes (4594-canx fees)

Click Adjust the Forms of payment amount to be refunded minus SGD75.00 canx fees. Then click

e) Scenario : Refund with Nett fare plus markup with Credit Card payment Eg.Gross fare SGD5658 Nett fare SGD4000 markup SGD50 Tax SGD523 Payment by CC Amount : Nett + Markup + taxes = SGD4523.00

**Adjust the Commission [Base fare SGD5135 –Nett fare SGD4000] and click Amount. Above only Adjust the FOP Amount from CC credited – admin fees to be refunded back.

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Click

follows with

Adjust Fare paid to SGD4000 if payment by eg.cash/cheque /msinvagt

Comm will be zero% if payment other then Credit card

Delete NR payment and move the credit card information to first column if only one FOP Important: All refund with cash/ msinvagt /check payment NET REFUND amount to be remove. f) Scenario: Refund with Documentation fees + admin fees Eg.Base fare SGD7560 Documentation fee SGD50 Tax SGD594 Payment by CC Amount: Gross fare (selling fare) = SGD8154.00

Adjust the Commission [ Doc fee SGD50] and click Amount. Insert Cancellation fees SGD75 Adjust the FOP Amount from CC credited = Canx fees -admin fees to be refunded back.

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Click

follows with

g) Scenario: Refund Reissue Ticket. Original ticket issued Base fare SGD4985 Taxes SGD525 Nett fare SGD400.00 Payment by Cash Amount: (selling fare) = SGD925.00

Ticket Reissue with Additional fare and tax Base F SGD7560 ADC fare SGD300 Tax SGD69 (note the tax column has been added)

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Override Fare paid to be equal to total (original net fare $400+ fare ADC $300) press Enter Insert cancellation fee amount and click Amount press Enter. Form of Payment will auto calculate. ( $400 + $300 + $594 – Admin fee $75 = $1219 ) Click to Save changes > Process refund

h) Scenario: Refund Partial Reissue Ticket. Original ticket issued: Base fare SGD1668.00 Taxes SGD371 Payment by Cash Amount: (selling fare) = SGD2039.00 Ticket partially utilize .ADC only for taxes SGD6WG

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Refund record display original amount Fare Paid SGD1668 and original taxes collected.

Calculate Fare used on the utilized ticket and insert balance amount Fare refund in the refund column. Delete Tax in the Tax refund Click

Tax record for ADD and Delete tax
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Click

To reprint Automated Refund coupon without PNR there are few ways example: Click /follow up / Refund / select RFND/Print Click /Sales report /Refund / Print

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21

Ticket Quota (HE TOQD)

The Ticket quotas system is a function within the Central Ticketing system that is used to monitor and limit the issuance of electronic tickets (E-TKT). A warning is displayed when the maximum quota allotment specified by the validating airline, or by the BSP is reached.
Examples of warning message:

1.

RJT CT: INSUFFICIENT ALLOCATION IN TICKET QUOTA SYSTEM

- When there is a quota allotment for the airline but there are not enough ticket left to Complete the item.

WARNING - TICKET QUOTA STOCK LOW 2. - When you have used 80% of the ticket quota for a specific airline.
21.1 Ticket Quotas Display.

The following tale describes the entries of displaying ticket quotas.

Entry

Explanation
Display a list of ticket quotas Display ticket quotas for a specific airline

TOQD TOQD/VC CX

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