Trinity Clinic Primary Care Appointments
Content
Primary Care Appointments
Problem Statement TMFHS Emergency Care Center , Hospitalists, and Specialists have identified that it is difficult to schedule both new and established Smith County and regional patients in a timely manner into a primary care appointment for appropriate follow up, or to establish care. This creates significant patient satisfaction issues, may lead to increased readmissions to the hospital, and/ or unnecessary return visits to the ER for simple follow up appointments. We have many providers at Trinity Clinic Douglas, and in all clinics in the region that are actively seeking new patients. Solution 1. Use a streamlined process for scheduling patients into open appointments with primary care providers and midlevel providers at primary care clinics that work closely with attending physicians. 2. Routinely publish updated list of Trinity Clinic providers that are building practices and are actively seeking new patient. 3 . Simplify a list of phone numbers that ward clerks, nursing staff and ECC staff can use to schedule patients into primary care appointments. Process Effective Immediately 1. ECC, Hospitalists, Specialty Offices and Telecare Plus will be given a list of primary care physicians and midlevels providers with capacity for new patients. 2. To schedule established patients with providers for ECC or hospital follow up appointments, the ECC and ward clerks will utilize P1C or a central call number into Douglas clinic during clinic hours identified for this purpose only. This number will be answered promptly. These patients will be scheduled in to their primary care doctor or a midlevel schedule within 2-7 days, depending on the specified necessity as dictated by the discharging provider. The midlevel provider will then work with clinic staff to schedule subsequent appointments with patient’s primary care physician. After clinic hours, Telecare Plus will be utilized for scheduling purposes. 3. For patients that live in the region, please call primary care clinic closest to patient, or where they are established. Utilize Telecare Plus to schedule patients after hours. 4. For ER follow up patients, please fax the ER patient treatment information to Douglas Call center Fax # 510-8899, and it will be given to our providers to eliminate unnecessary wasted time spent looking for records.
**********************Please print and post this page***************************** To Schedule appts with Trinity Clinic Primary Care Providers (Family Practice, Pediatrics and Internal Medicine) Call : Douglas (Tyler) Appt line: Manhatton Clinic (Tyler) Pediatrics, Turtle Creek Children’s Clinic Family Care Center Pedi Athens Canton Chandler Emory Flint (Lake Palestine Clinic) Hawkins (Holly Lake) Henderson #1 Henderson #2 Jacksonville Kilgore Lindale Mineola Quitman Whitehouse Winnsboro 903 525-7104 903 509 8888 903 593 6643 903 592 3571 903 593 1892 903 675 1725 903 567 4841 903 849 5756 903 473 3036 903 825 6222 903 769 2990 903 657 1653 903 657 7583 903 586 5678 903 983 2110 903 266 4000 903 569 5383 903 763 5402 903 839 2585 903 342 3760
At any time, call TeleCare's new patient appt line 510-1111 and TeleCare can direct the calls to the clinics during their open hours, or schedule into the clinic directly For ER follow up patients, please fax the ER patient treatment/ Info sheet to Douglas Call center Fax # 510-8899, and it will be given to our providers to eliminate unnecessary wasted time spent looking for records. Physicians at Douglas Clinic taking New Patients Dr. Brent Wadle , FP Dr. Barb Allen, FP Dr. Ann Zeorlin, FP Dr. Neda Esfandiari, FP Dr. Andrea Cardinalli-Stein, IM Dr. Ray Wilson, FP Dr. Jim Stanford, IM Dr. Julia Hwang, FP Dr. Doug Coltman, IM Dr. Lloyd Olsen, FP Dr. Amy Hosch, FP Dr. Ryan Mullins, FP Dr. Ken Cushman, FP
Midlevel Providers at Douglas Clinic: Laura Whitfield, FNP-C Marcey Green, FNP-C Melissa Neal, FNP-C Wendy Little, PA-C
Bob Clarke, PA-C Amanda Mullins, FNP-C
Problem Statement TMFHS Emergency Care Center , Hospitalists, and Specialists have identified that it is difficult to schedule both new and established Smith County and regional patients in a timely manner into a primary care appointment for appropriate follow up, or to establish care. This creates significant patient satisfaction issues, may lead to increased readmissions to the hospital, and/ or unnecessary return visits to the ER for simple follow up appointments. We have many providers at Trinity Clinic Douglas, and in all clinics in the region that are actively seeking new patients. Solution 1. Use a streamlined process for scheduling patients into open appointments with primary care providers and midlevel providers at primary care clinics that work closely with attending physicians. 2. Routinely publish updated list of Trinity Clinic providers that are building practices and are actively seeking new patient. 3 . Simplify a list of phone numbers that ward clerks, nursing staff and ECC staff can use to schedule patients into primary care appointments. Process Effective Immediately 1. ECC, Hospitalists, Specialty Offices and Telecare Plus will be given a list of primary care physicians and midlevels providers with capacity for new patients. 2. To schedule established patients with providers for ECC or hospital follow up appointments, the ECC and ward clerks will utilize P1C or a central call number into Douglas clinic during clinic hours identified for this purpose only. This number will be answered promptly. These patients will be scheduled in to their primary care doctor or a midlevel schedule within 2-7 days, depending on the specified necessity as dictated by the discharging provider. The midlevel provider will then work with clinic staff to schedule subsequent appointments with patient’s primary care physician. After clinic hours, Telecare Plus will be utilized for scheduling purposes. 3. For patients that live in the region, please call primary care clinic closest to patient, or where they are established. Utilize Telecare Plus to schedule patients after hours. 4. For ER follow up patients, please fax the ER patient treatment information to Douglas Call center Fax # 510-8899, and it will be given to our providers to eliminate unnecessary wasted time spent looking for records.
**********************Please print and post this page***************************** To Schedule appts with Trinity Clinic Primary Care Providers (Family Practice, Pediatrics and Internal Medicine) Call : Douglas (Tyler) Appt line: Manhatton Clinic (Tyler) Pediatrics, Turtle Creek Children’s Clinic Family Care Center Pedi Athens Canton Chandler Emory Flint (Lake Palestine Clinic) Hawkins (Holly Lake) Henderson #1 Henderson #2 Jacksonville Kilgore Lindale Mineola Quitman Whitehouse Winnsboro 903 525-7104 903 509 8888 903 593 6643 903 592 3571 903 593 1892 903 675 1725 903 567 4841 903 849 5756 903 473 3036 903 825 6222 903 769 2990 903 657 1653 903 657 7583 903 586 5678 903 983 2110 903 266 4000 903 569 5383 903 763 5402 903 839 2585 903 342 3760
At any time, call TeleCare's new patient appt line 510-1111 and TeleCare can direct the calls to the clinics during their open hours, or schedule into the clinic directly For ER follow up patients, please fax the ER patient treatment/ Info sheet to Douglas Call center Fax # 510-8899, and it will be given to our providers to eliminate unnecessary wasted time spent looking for records. Physicians at Douglas Clinic taking New Patients Dr. Brent Wadle , FP Dr. Barb Allen, FP Dr. Ann Zeorlin, FP Dr. Neda Esfandiari, FP Dr. Andrea Cardinalli-Stein, IM Dr. Ray Wilson, FP Dr. Jim Stanford, IM Dr. Julia Hwang, FP Dr. Doug Coltman, IM Dr. Lloyd Olsen, FP Dr. Amy Hosch, FP Dr. Ryan Mullins, FP Dr. Ken Cushman, FP
Midlevel Providers at Douglas Clinic: Laura Whitfield, FNP-C Marcey Green, FNP-C Melissa Neal, FNP-C Wendy Little, PA-C
Bob Clarke, PA-C Amanda Mullins, FNP-C
