Utah State Library Annual Report 2011

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ANNUAL REPORT
FISCAL YEAR 2011
JANUARY 2012

ANNUAL REPORT  FISCAL YEAR 2011

DIRECTOR’S MESSAGE

The State Library elevates life for its customers and all Utahns
The State Library hears hundreds of stories about how libraries touch peoples' lives in so many positive ways. These stories are a re-energizing reminder of why librarians are so passionate about the service they provide to their communities. In the 21st century, the State Library mission is to ensure Utah libraries continue to provide crucial services while transitioning to new technologies and new ways of delivering services to a mobile, continually connected society. In today’s economy, one of the most provided service is assistance finding employment and job skills training. As always, public libraries rise to the occasion to meet their users’ needs. In the midst of one of the most challenging budget periods for libraries in recent history, libraries are invaluable to the people they serve. It is all about the connections that libraries make with users that elevate their lives and strengthen the State’s economy. In FY2010 almost 18.5 million people visited public libraries in Utah, a 50% increase between FY2008 and FY2010. While no one knows for certain what impact the next budget cycle will have on Utah libraries, USL will do everything possible to continue to offer the highest quality essential service to its constituents, local Utah libraries, and all library customers. In Utah, 2011 continued to be a year of tightening and pursuing conservative sustainability. Yet it is gratifying to watch Utah libraries meet the challenge of more and more citizens turning to their library as a resource in this difficult economic climate. In FY2010, 3.2 million people came into the library specifically to ask questions that required the knowledge, expertise, and skills of library staff. In addition, residents borrowed almost 38 million items from their libraries. The State Library has done everything within its capability to support those local library endeavors. This year’s annual report reflects the work of the State Library and its dedicated staff in meeting our priorities. All of the accomplishments rest on the work of the people who work for the State Library. Next time you receive something from the State Library, please join me in thanking the person who provided you what you needed. It is with great pride and passion that the State Library accomplishes so much with an expert staff that are always ready to go the extra mile to elevate life for Utah's citizens through local libraries, direct service, and expanding access to digital resources.

Donna Jones Morris State Librarian / Division Director

Blind and Disabled Program is a “Life-Saver”

This touching letter came from State Library patron Leona Dansie who is losing her eye-sight. Leona has read over 300 talking books. She says the Program for the Blind and Disabled saved her life!

ANNUAL REPORT  FISCAL YEAR 2011

LIBRARY RESOURCES PROGRAM
Materials Support
Your local public library can’t have everything you want. That’s why USL provides a way for local public libraries to obtain the widest variety of material unavailable on local library shelves. The State Library collection of items in addition to millions more through the Inter Library Loan service ensures that public library customers across Utah can get the library books, articles, and media they need and want. In FY2011, USL provided over 15,000 items for customers of smaller public libraries. Additionally, the Lender Support Program provides funding incentives for Utah’s academic and larger public libraries to make these loans. The most generous of Utah’s lending libraries are Brigham Young University, University of Utah, Utah State University, Salt Lake County Library, and Weber County Library.

PIONEER – Utah’s Online Library
Public PIONEER – Utah's Online Library provides online resources Statewide. More than half a million visitors to the website viewed over one-million pages in FY2011. Magazines, journals, newspapers, genealogical information, business resources, and health publications not available on the “free” Internet are available on Public PIONEER – Utah’s Online Library. Users of these services made over one-million searches and downloaded over half a million items. Downloadable audiobooks and eBooks are also available through Public PIONEER – Utah’s Online Library.

Utah Government Information
The Utah State Publications Digital Library (http://publications.utah.gov) provides access to complete, permanent, full-text state publications and websites. The Digital Library is part of the Department of Community and Culture’s (DCC) Digitization Initiative. Examples of new collections added to the State Publication Digital Library: • • • • • • Utah Vital Statistics, 1939-1997 Crime in Utah Reports, 1978-1998 Trendlines, 2001-2006 Utah Jobs Outlook, 1976-2002 Appropriations Reports, 1967-1998 Utah Publications Retrieval System, c. 1976-77

PIONEER Utah’s Online Library Saves the Day Jaci sent a plea for help out on Facebook “Just made an appointment to take the GRE (Graduate Record Examinations), I’m very nervous. If anyone knows any good study guides or tips … LET ME KNOW!” She got a message back “Go to pioneer.utah.gov – you’ll find all sorts of tests and exams!” Jaci “The practice tests saved my life. I’ve been ACCEPTED. Thanks!”

Continuing Education
Training from basic library skills to 21st Century technologies helps library staff members serve their customers. In FY2010, USL provided Utah Public Library Institute for Training UPLIFT sessions for public library directors and staff to strengthen their management skills and professional competencies. Internet and other technology training allow libraries throughout the State to participate in a variety of online training sessions. In-person training held in Salt Lake City and regionally across the State, gives library staff members the opportunity to learn and network with others from a variety of libraries. In FY2011, USL taught 1,342 library workers for a total of 5,255 hours. Nearly 40% of the training was delivered in person and 60% online. In the previous fiscal year 55% was delivered in person and 45% online - a significant shift signifying a move to more online learning.

ANNUAL REPORT  FISCAL YEAR 2011

Continuing Education Highlights for FY2011: • • • • • Facilities Building and Remodeling Seminar Children’s Services training Trading Spaces – Library staff mentoring library staff Rx for the Digital Branch – making better websites Social media use and policy training

Community Library Enhancement Fund (CLEF)
USL administers CLEF funding to Certified Public Libraries in the State. In 2010-11, CLEF expenditures were limited to three categories: Collection Development, Community Outreach, and Public Access Technology. This year 57 libraries received CLEF funds totaling $564,000 and 55 of those libraries, or 97% of grant recipients, leveraged local funds totaling $1.1 million. In 2011, 46 libraries used CLEF to enhance their collections, 13 libraries used funds to target nonusers or underserved populations, and 36 libraries used their CLEF to enhance the technology available to customers to access all types of information. Collection Development
Total CLEF funds expended Total Local funds leveraged Total items purchased or events presented Total persons served $ 309,219 $ 823,015 19,621 529,865

Community Outreach
$ 38,850 $ 34,158 225 256,433

Public Access Technology
$ 216,935 $ 253,219 139 577,541

Totals

$ 565,004 $1,110,392 19,985 1,363,839

Categories of Persons Served
Pre-school (age 0 -5) Children (age 6 – 12) Youth (age 13 – 17) Adults (age 18 - 64) Seniors (age 65 +) Unemployed Limited English Proficiency Physical Limitations Mental Limitations At-risk Teens 18 38 33 30 15 1 7 6 1 1 8 16 14 8 3 1 7 3 1 5 1 7 15 17 8 3 1 0 0 1 27 61 62 55 26 5 25 9 2 7

Lynnda Wangsgard, Weber County Library Director

The Weber County Library System used CLEF dollars to upgrade equipment which created an enriched multimedia experience for those attending Library programs. A Weber County community Small Business Association met at the Library and utilized the advanced capabilities of the new equipment to conduct marketing and business expansion training for small business owners. The goal of the seminar was to illustrate good business practices, promote greater private sector growth, and create economic opportunity (jobs) for area residents.

ANNUAL REPORT  FISCAL YEAR 2011

BLIND AND DISABLED PROGRAM
The State Library Program for the Blind and Disabled served 15,014 customers in FY2011. This program provides Braille materials to 20 states in addition to full library service to blind and disabled residents in Wyoming. We circulated 331,341 audio books, Braille books, large print books, magazines and descriptive videos. The Library produced 32,052 pages of Braille material, including 18 books of local/regional interest, which provided a greater variety of reading material to customers. The Blind Library website had 16,612 visits and the web-based customer catalog had 27,421 visits.

Annual Circulation Totals

ANNUAL REPORT  FISCAL YEAR 2011

Multi State Center West
The Library of Congress, National Library Services contracts $751,170.00 to the Utah State Library to manage the Multi State Center West (MSCW). It is housed in the Utah State Library building and is the National Library Service’s (NLS) western distribution center for equipment and special format reading materials, including Braille and audio books. The MSCW is a resource for regional libraries in the NLS network located west of the Mississippi River. In addition to distributing special format materials to regional libraries for circulation to their customers, the MSCW is an archive for unique Braille and audio book collections. This results in ready access to library resources for Utah’s blind library customers and creates jobs for Utah residents.

Newsline
The Utah State Library has partnered with the Utah Division of Service for the Blind and Visually Impaired to provide Newsline, a phone-based audio newspaper, magazine and information resource to Utah customers available 24/7. In 2011 USL paid $23,030 for Newsline for 825 customers who subscribe to the service, at a cost of approximately $28 per patron.

Volunteers
The USL local book recording program expanded to eight recording rooms; 28 volunteer book narrators and reviewers who produced 85 books this year. The USL Reading for the Blind program (RFB) at the Utah Department of Corrections recorded 174 new audio books and made 3,424 copies of 212 titles. The St. George Elks machine repair volunteer program donated 297 hours to USL. The total number of volunteer hours to USL's Blind and Disabled Program was 29,620.

Summer Reading Program
The Blind and Disabled program provided a summer reading program for children. Online lists of available children’s audiobooks, large print, and Braille books are accessible at www.blindlibrary.utah.gov. Participants spent 447 hours reading over the seven week period.
Staff from the Program for the Blind and Disabled process around two-tons of free materials daily.

ANNUAL REPORT  FISCAL YEAR 2011

LIBRARY DEVELOPMENT PROGRAM
Utah 21st Century Library Campaign
Since November 2009 when the Institute of Museum and Library Services (IMLS) unveiled its 21st Century Library Initiative, Utah State Library has taken leadership in preparing Utah’s library community to address 21st Century issues. USL has incorporated 21st Century Skills into its 2010-2012 Strategic Plan, established a 21st Century Library Blog and a Librarianship in the 21st Century Wiki to share information with colleagues across the State and nation. USL is also working to integrate its efforts with the Governor’s 21st Century Workforce Initiative. Library Development Program staff are developing a Utah 21st Century Libraries Campaign that implements its 21st Century Library initiatives through regional workshops that foster collaboration among Utah's librarians who can share ideas and expertise regarding evolving 21st Century Library concepts. Throughout FY2012 and 2013, USL plans to conduct training, workshops and seminars to promote advances in library services and a better understanding of the 21st Century library customer, and how to make libraries integral to their communities.

LSTA Grant Administration
Library Services and Technology Act funds provided through IMLS are being dedicated to Statewide projects that improve local library services. One project placed Early Literacy Stations, computers with educational software that teaches reading basics for preschool and kindergarten students. This year USL staff began to evaluate its 2008-2012 LSTA Strategic Plan and develop a new Five-Year Plan for 2013-2017 that incorporates current trends and technology advances of the future for Utah's libraries.

State Library Data Collecting
The annual statistical report for FY2010 of Utah public library services was submitted to IMLS and passed a data audit the Census Bureau conducts on this report. These data are essential to library assessment, management, and decision making. Utah qualified for the 5th year in a row to receive the annual Keppel Award to state library agencies that "have excelled in the completeness, promptness, and high quality of the local public library data that they collect, edit, and submit annually to IMLS."

Young Adult Services
USL participates with 49 other states in the annual Collaborative Summer Library Program. This year the theme for children is "One World, Many Stories" and for teens, "You Are Here". USL coordinates an annual summer reading program for the entire State. The nine mobile libraries (formerly bookmobiles) operated by USL participate in Summer Reading, including a program for Blind and Disabled customers. USL supplies Utah public libraries with the Governor's Summer Reading Challenge calendar, which incorporates the "One World, Many Stories" theme into the call for children and their caregivers to read 20 minutes each day.

Mobile Library (Bookmobile) Program
This year Cache County Mobile Library customers checked out the most items, and Sanpete County has nearly 40% of registered customers in the service area population. The USL Mobile Program customers checked out an average of 17 items per person. By comparison Salt Lake City library customers average 20 items per person. The project to place iPads in four of the Mobile Libraries and headquarters resulted in a saving of $10,000. Using the iPads customers are able to search the web, access email, read magazines and learn how to download ebooks and e-audiobooks provided through the Internet.

Month Day Year

Snapshot 2011 - A Day in the Life of Utah Libraries
Results of the second annual "Snapshot 2011 - A Day in the Life of Utah Libraries" support the fact that in 2009 over 18 million people visited Utah public libraries, because an additional .5 million people visited our libraries in 2010 and 2011. In April 2011, the entire library community across the Beehive State - academic, public, school, special libraries, and mobile libraries as well - recorded stories, photographs, and statistics of the indisputable proof that libraries consistently provide invaluable services to our constituents. http://utahlibrariessnapshot.pbworks.com/w/page/23647978/Results

International Collaboration
In April, USL consultants hosted five librarians from the Democratic Republic of Georgia. The delegation, accompanied by two interpreters, was arranged through the Utah Council for International Diplomacy, and included librarians from the National Parliamentary Library of Georgia, Tbilisi [Capitol City] Main Library. Discussion between professional librarians covered USL organization and operation, and a tour of the facility. Utah was the only state library visited during their trip to the United States, which also included the Library of Congress. Additionally, Ellen Forsyth, a library consultant with the State Library of New South Wales, Australia came to USL in June as she visited several Utah libraries. Her focus on collaboration included how USL influences resource sharing Statewide and conversation comparing library issues and trends.

Representatives from the Library of Congress in Washington, D.C. and librarians from the eastern arm of the Multi States Center meet in Utah to tour USL’s facility for the blind and disabled.

USL Board Members Jessica Van Buren (l), Terry Ann Harward (center) along with State Librarian Donna Jones Morris honor outgoing Board Chair Terry Ann for her service. Jessica Van Buren is the incoming USL Board Chair.

Members of the Utah State Library Board: Shelley Day, Terry Ann Harward, Jessica Van Buren, (Donna Jones Morris – State Librarian) Michael Freeman, Georgia Loutensock, Lorri Quigley and DCC acting director Michael Hansen.

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