Vipul Service Desk 01

Vipul Kumar
Current address: F834 B, Nyay Khand-IInd, Indirapuram, Ghaziabad, UP
Mobile No: +91 7503404841, 9540807889 E-mails ID: [email protected]

Career Objective I intend to work in a reputed organization to add value to myself and to grow as an individual. Key Potencies:

       

Good relationship management skills across various people groups and a cohesive team player. Good written, verbal communication skills along with strong customer service skills. Ability to perform under a high pressure work environment. Self-driven and have the competence to handle assigned functions independently and always been amiable and hardworking in the processes managed. Focused, Task Oriented, Innovative and a committed approach towards work. Strong inters personal skills along with an optimistic approach towards work. Multi tasking competencies with the capacity to meet aggressive time lines. Self-motivated and belief in Goal achievement with a team spirit.

Work Experience (Aug 2012 to Till Date) eVision Infotech Pvt Ltd is leading Services Provider. Company Provide AMC Services to the Government and Others IT/Non IT Companies. Designation: IT Service Desk/Remote Engineer  Client: Fertilizer Association of India (FAI), Shaheed Jit Singh Marg, New Delhi.

Responsibility:  As a Service Desk Engineer handle 230+ Desktop, Laptop & Printer related Hardware and Software issue with Different Vendor’s product like HP, Dell and Compaq.  Handle in house user complaints by logging Call via Phone & Mails with assigned Priorities and Followed end to end process to close the Call.   Prioritizing and follow up of the call till closure. Updated customers/ users on the progress of the tickets and closed the tickets with user confirmation.   Co-ordinate with the Engineers to get the problem resolved up to customer satisfaction. Troubleshooting: Desktop, Laptop Hardware, Windows Related Issues Remotely through Team viewer,VNC,Net making  Issue, Shared Printer and Network related issues.

Technical Skill:         Knowledge of Desktop / Network Hardware Components Installation, Up gradation and Troubleshooting. Work on Experience of Windows XP & Windows 7/ 8 Installation, Customization and Troubleshooting in Different Vendors Product (Desktop / Laptop. Installation & configuration of LAN Network in Windows Environment (Win XP, VISTA and Win7 Etc.) Installation of various software, Application and Utilities. Cabling & crimping for systems, hubs, switches & routers Network devices- Repeater, Hub, and Switches & Routers etc. Knowledge In: Installation of Windows XP pro, Windows Vista and Windows 7, Printer setting and Configuration. In Mailing MS Outlook, Outlook Express Configuration, Backup and Restore Process. Academic Profile: Course/class BCA 12 10
th th

University/Board
CCSU U.P Board U.P Board

Year Passed
2009 2006 2004

% or Grade
54 % 59% 40 %

Professional Training  Advance Diploma in Computer Application

My Strengths:  Analytical ability     Creative thinking Good communication skills Believer in success through teamwork Leading by example

Hobbies and Extra Curricular Activities (if any)   Listen to music when I am getting bored with my work. Playing cricket

Personal Information: Father’s Name: Date of Birth: Marital Status: Languages known:

Shri Rajveer Singh 10th April 1990 Unmarried Hindi, English,

I hereby declare that all statements made in this application are true and complete to the best of my knowledge. Date: Place: New Delhi ( Vipul Kumar )