Visitor Centre
Content
VISITOR CENTER AND TOUR SECURITY Our tourism programs should reflect the realities of today’s threats and environment. Certain individuals and groups, if present in a Reclamation visitor center or on a tour, have the potential to cause detriment to our facilities, employees, and other visitors. In addition, these visitors could use visitor centers and tours to gather information that might be used in a future attack or other criminal activity. The purpose of this chapter is to provide guidelines for integrating security designs, procedures, and best practices into Reclamation visitor centers and tours to ensure the safety and security of visitors, employees, and Reclamation facilities. While these guidelines apply primarily to public tours, the information should also be used for non-public tours, as applicable. Requirements for non public tours can be found in Reclamation’s Facility Security Directives and Standards (SLE 03-02), Section 8.B. Measures that are implemented based on these guidelines should be documented in the Site Security Plan, Standing Operating Procedure, or other related documents readily available to staff.
Management Roles Area managers should:
Take part in an entire tour and walk the visitor center to observe the facility from the perspective of the visitor, and from the perspective of the Reclamation employee whose job includes contact with visitors.
Observe and be able to attest that security hazards and risk vulnerabilities have not been overlooked; and, that well-designed routine and emergency response procedures are implemented throughout the visitor center and on tours to provide for the safety and security of visitors.
Appoint and train a responsible tour manager.
Develop and approve local procedures, as needed, for visitor safety, security, and well-being.
Convene an annual tourism security meeting and training to review tourism-related procedures and provide periodic tourism security and visitor services training for all employees who come in contact with visitors on a regular basis.
Visitor Center
47
August 2007
Management Roles Area managers should:
Take part in an entire tour and walk the visitor center to observe the facility from the perspective of the visitor, and from the perspective of the Reclamation employee whose job includes contact with visitors.
Observe and be able to attest that security hazards and risk vulnerabilities have not been overlooked; and, that well-designed routine and emergency response procedures are implemented throughout the visitor center and on tours to provide for the safety and security of visitors.
Appoint and train a responsible tour manager.
Develop and approve local procedures, as needed, for visitor safety, security, and well-being.
Convene an annual tourism security meeting and training to review tourism-related procedures and provide periodic tourism security and visitor services training for all employees who come in contact with visitors on a regular basis.
Visitor Center
47
August 2007
