VP Director Training OD in Detroit MI Resume Catherine Peterson

Published on January 2017 | Categories: Documents | Downloads: 21 | Comments: 0 | Views: 256
of 3
Download PDF   Embed   Report

Comments

Content

CATHERINE J. PETERSON
[email protected] Home: 248 549-8350 http://www.linkedin.com/in/cjpete Cell: 248 798-6061

PROFESSIONAL SUMMARY
A strategic Human Resources leader with global experience in consulting, training and organizational development. Demonstrated ability to motivate individuals and teams, improve processes and impact organizational results. Expertise in assessing, developing and implementing leadership and organization development solutions including: training and non-training interventions, coaching, mentoring and talent management programs. An excellent communicator with a strong customer focus, both internal and external.

KEY QUALIFICATIONS
• • •

Profit Center Leader Business/Needs Analysis Consulting and Coaching

• •

People Management Organizational Development • Teamwork and Collaboration

• •

Project Management Curriculum Development • HR Outsourcing

PROFESSIONAL EXPERIENCE
GMAC COMMERCIAL FINANCE, Southfield, Michigan 2004-2008

Vice President – Employee and Organization Development Directed and managed performance and organizational improvements for GMAC Commercial Finance globally. Strategic partner with business units and corporate leaders in executing learning and development solutions enterprise-wide.
• • • • • • • • • •

Assessed learning/development needs of the organization; created strategy that aligned learning solutions with business goals. Designed, developed and implemented focused interventions for CEO, business units and operations, which improved employee morale and teamwork. Increased organization requests for services by 33%. Leveraged team skills and executed departmental workflow processes which improved efficiencies by 50%. Increased internal session delivery from 2 to 139, saving $252,000 over 2 years. Benchmarked leadership program best practices, created and implemented an improved leadership program that improved high potential employee business acumen, succession planning and talent retention. Researched hiring and selection strategies; implemented Targeted Selection® enterprise-wide resulting in a standardized and consistent process across the organization and increased quality of candidate pool. Managed, for the CEO, the design, development and implementation of a credit analysis curriculum and rotation program which resulted in improved employee morale, retention and business knowledge. Partnered with the CIO to design and launch a global Management Development Program creating consistent processes and common language enterprise-wide. • More than 172 managers have been selected and participated in this program. Led the design and development of the Global Human Resources conferences which resulted in improved HR competencies including business acumen, strategic partnering and process improvement. Helped set strategic Talent Management direction for all of GMAC Financial Services. 2003-2004

ARETECH INFORMATION SYSTEMS, Port Huron, Michigan Customer Relationship Manager – Operations Managed the relationship between Aretech Information Systems and customers.
• •

Served as point of contact and implemented customer relationship best practices, which improved customer satisfaction and retention. Managed process improvement initiatives and aligned customer strategic needs with products and services.

MSX INTERNATIONAL, Southfield, Michigan

1995-2003

Director – MSX INTERNATIONAL CORPORATE UNIVERSITY 2000-2003 Directed and managed all global training and development for more that 20,000 employees. Managed all Human Resource functions for University Staff and a $1M University budget.
• • • • • • • • • • •

Mapped University processes, re-engineered and transformed infrastructure while streamlining processes and reducing operating expenses by 35%. Led task forces for organizational improvement that resulted in the implementation of a new rewards and recognition program, improved performance management process, and leadership development. Designed, developed and delivered customized organization development interventions which prevented potential lawsuits and improved employee morale. Executed e-learning curricula utilizing NETg and Skillsoft to address global learning needs, utilized by over 1,000 employees, saving classroom and travel dollars. Implemented 20 new learning programs targeted at bottom-line organizational results to improve sales and organizational performance. Revised and implemented Training Policy and Procedure HR 18 and attained Q1 certification. Developed and managed internal/external strategic relationships, which resulted in 20% reduction in product and service costs. Selected and managed vendor relationships that resulted in a quality resource pool for design, development and delivery of training and non-training interventions. Launched a Certificate and Degreed Engineering Distance Learning program collaboratively with Michigan Technological University. Directed and managed the Central Michigan University educational relationship. Participated on the University of Michigan Advisory Board to recommend improvement in the U of M Master of Arts Performance Improvement and Instructional Design program.

Manager, Training Services Division 1998-2000 Provided strategic, full-service business solutions to Ford/Visteon customers. Provided leadership to 50 MSX professionals. Managed all HR functions. Supervisor, Training Services Division Managed all HR functions. Increased client business by 100%. 1996-1998

ISD/Performance Consultant, Training Services Division 1995-1996 Conducted needs analyses, designed, developed and delivered learning workshops to Ford Motor Company.

EDUCATION / CERTIFICATIONS
Master of Arts-Education, Michigan State University, East Lansing, Michigan Bachelor of Arts-Education, Michigan State University, East Lansing, Michigan Certified in Targeted Selection®, behavioral interviewing Certified in Zodiak: The Game of Business, Finance and Strategy®, business acumen

PROFESSIONAL DEVELOPMENT
800+ hours of training in; • Process Consulting • Leadership • Teamwork • • Paradigm Learning Wilson Learning • Managing Complex Change • Instructional Systems Design (ISD) • Organization Development (OD) • IRI Consultants to Management • Kenexa • • • • • DDI Franklin Covey Accenture PDI Lominger

PROFESSIONAL/CIVIC ACTIVITIES/AWARDS

Chief Learning Officer Business Intelligence Board member Served as a mentor for Menttium® Corporation since 2005 President’s Outstanding Achievement Award, GMAC CF, COTS Project, Cystic Fibrosis Projects

Sponsor Documents

Or use your account on DocShare.tips

Hide

Forgot your password?

Or register your new account on DocShare.tips

Hide

Lost your password? Please enter your email address. You will receive a link to create a new password.

Back to log-in

Close