VP or COO or SVP
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MARK H. DE STEFANO 14 Tiffany Drive Scranton, Pennsylvania 18505 Phone: (570) 585-6986 Cell: (570) 446-9393 E-mail: [email protected] Career Objective To secure a decision-making position with a forward-looking company where a stro ng track record of exceeding company objectives and expertise in strategic manag ement is needed. Seeking a company that wants to WIN and does not settle for me diocrity! Summary of Professional Qualifications Highly motivated, creative and versatile operations manager with 15 years of cab le and broadband experience. Expertise in all areas of management with proven, unprecedented accomplishment. Proven senior-level experience in decision-making , policy direction, strategic business planning, financial and personnel managem ent, public relations and negotiating franchise agreements. Committed to the hi ghest levels of professional and personal excellence. 2007-present AllOne Health Group, Inc. Vice President - Finance - Responsible for financial o versight for affiliated interests of Blue Cross of Northeastern Pennsylvania. A ffiliated operations include occupational health and employee assistance solutio ns, multi-state small group and individual fully-funded and third party administ ered health insurance solutions, mobile phone personal health record solution, a nd personal health management and wellness coaching services. - Facilitate annual operating and capital budget process. - Participate in and lead strategic planning and visioning processes. - Oversee finance platforms and accounting functions and personnel across diver se business units. - Review and establish operating and financial policies. 1/2007-10/2007 Consultant Engaged by companies for consulting services and special projects in cluding the following: - Telephony conversion project - Pagnotti Enterprises, Inc. and Lackawanna Insu rance Group. - Staffing efficiency and operational review - Jeddo Coal Company. - Preparation of detailed financial models and forecasts and business plan supp ort for start-up ventures including mobile telephone personal health record and small group health insurance products - Blue Cross of Northeastern Pennsylvania 8/2006-11/2006 Comcast Corporation - Transitional operations and franchise support role subsequ ent to sale of Adelphia Communications Northeastern Pennsylvania cable propertie s. General Manager 1999 - 2006 Adelphia - Responsible for the performance and day-to-day management of a 100,0 00 subscriber cable system. Communications General Manager - Managed 105 employees in the Customer Care, Technical and Gen eral and Administrative Departments. - Managed local call center and directed its transition into consolidated natio nal call center environment in June 2004.
Prepared annual operations and capital budgets and monthly operational analyse s.
MARK H. DE STEFANO 14 Tiffany Drive Scranton, Pennsylvania 18505 Phone: (570) 585-6986 Cell: (570) 446-9393 E-mail: [email protected] Page 2 - Spear-headed process related activities associated with delivery of exception al customer care as well as processes to improve productivity and operational pe rformance metrics. Coordinated initiatives with other technical and call center managers and supervisors. - Negotiated franchise renewals and maintained franchise relationships with sev enty municipalities. Interacted with public and disseminated information to all local media as appropriate. - Oversaw maintenance and roll-out of basic cable and ancillary cable products including high-speed commercial and residential Internet, digital cable services , and video-on-demand. - Orchestrated an employee empowerment program which resulted in decertificatio n of a 20-year deeply entrenched communications union. 1997 - 1999 Verto Communications Vice President and - Responsible for performance and management of 56,000 subscriber cable system. Managed over 60 employees in the Customer Care, Sales & Marketing, Technical, and General and Administrative Departments. Chief Operating Officer - Prepared annual operational and capital budgets and mo nthly operational analyses for CEO. - Directed multiple facets of $33.0 million System Rebuild Project. - Developed and implemented business plan for new high-speed Internet business segment. Plan approved by the CEO in June 1998. First Internet customer was in stalled in November 1998. - Negotiated franchise renewals, maintained franchise relationships with sevent een municipalities, and interacted regularly with municipal officials. Dissemin ated information to all local media as appropriate. - Developed and negotiated five-year bargaining unit contract with Technical pe rsonnel. - Created and implemented bonus plans for non-union personnel and initiated per iodic incentive programs for both bargaining unit and non-union personnel. 1990 - 1997 Pagnotti Enterprises, Inc. Director Utilized strong operational background res ulting from involvement in the management of various operating segments within P agnotti Enterprises, Inc. and subsidiaries. - Assisted Office of the President with day-to-day operations and transition of a family-owned business from a first and second generation management team to a third generation management team. Ultimately supported the recruitment and hir ing of an outside CEO. - Chaired weekly operations meetings for the anthracite coal mining division. - Involved in restructuring Community Central Energy Corporation, a steam heat concern in Scranton, Pennsylvania, with responsibility for general oversight of a $4.0 million third-party investment as well as an additional $2.0 million inve stment in a hot and chilled water distribution system construction project at th e Steamtown National Historic Site in Scranton.
Special Projects Manager Managed special projects as directed by CEO. - Participated in development of restructuring plan for the anthracite coal div ision and was directly involved in securing financing for construction of a stat e-of-the-art coal preparation plant.
MARK H. DE STEFANO 14 Tiffany Drive Scranton, Pennsylvania 18505 (Phone: (570) 585-6986 Cell: (570) 446-9393 E-mail: [email protected] Page 3 - Prepared all financial and operational information required to complete Priva te Placement required to finance the Verto Cable TV Rebuild Project. - Developed and implemented corporate purchasing processes and procedures for a ll business segments. - Developed budget and forecast models for all major business segments. Accounting Manager Responsible for general accounting and financial reporting in conjunction with Office of the Controller. - Responsible for cash management functions including short term investment dec isions. - Responsible for general ledger accounting for various business units. - Managed accounts payable functions for all business units. - Managed staff of six. - Prepared corporate and partnership tax returns. - Developed new chart of accounts and financial statement formats for all busin ess segments. - Developed policies and procedures related to Human Resources, Personnel and P ayroll functions. Education King's College: Currently pursuing Masters Degree in Health Administration Georgetown University: BSBA with Concentration in Accounting Computer Skills Microsoft Excel, Microsoft Word, Power Point, Lotus 1-2-3, Lotus Word Pro Affiliations Director of Pagnotti Enterprises, Inc. and its subsidiaries and a ffiliates including: Lackawanna Insurance Group , Jeddo Coal and Pagnotti Coal Companies Former Director and Chairman of Audit Committee of Old Forge Bank Trustee and Former Treasurer of Choral Society of Northeast Pennsylvania Trustee, Chair and Former Treasurer of Everhart Museum Trustee and Investment Committee Chair of Keystone College Trustee of United Way of Wyoming Valley Former Trustee and Treasurer of Women's Resource Center Former Member of Big Brothers/Big Sisters Advisory Council Former President and Former Treasurer of Greater Wilkes-Barre Jaycees Former Trustee of The Northeast Theater Former Trustee of Scranton Cultural Center Former Trustee of Broadband Cable Association of Pennsylvania Former Treasurer of Lackawanna Casualty Company Member of Pennsylvania Institute of Certified Public Accountants Other Activities tain biking Enjoy skiing, snowboarding, lifting weights, running and moun
Prepared annual operations and capital budgets and monthly operational analyse s.
MARK H. DE STEFANO 14 Tiffany Drive Scranton, Pennsylvania 18505 Phone: (570) 585-6986 Cell: (570) 446-9393 E-mail: [email protected] Page 2 - Spear-headed process related activities associated with delivery of exception al customer care as well as processes to improve productivity and operational pe rformance metrics. Coordinated initiatives with other technical and call center managers and supervisors. - Negotiated franchise renewals and maintained franchise relationships with sev enty municipalities. Interacted with public and disseminated information to all local media as appropriate. - Oversaw maintenance and roll-out of basic cable and ancillary cable products including high-speed commercial and residential Internet, digital cable services , and video-on-demand. - Orchestrated an employee empowerment program which resulted in decertificatio n of a 20-year deeply entrenched communications union. 1997 - 1999 Verto Communications Vice President and - Responsible for performance and management of 56,000 subscriber cable system. Managed over 60 employees in the Customer Care, Sales & Marketing, Technical, and General and Administrative Departments. Chief Operating Officer - Prepared annual operational and capital budgets and mo nthly operational analyses for CEO. - Directed multiple facets of $33.0 million System Rebuild Project. - Developed and implemented business plan for new high-speed Internet business segment. Plan approved by the CEO in June 1998. First Internet customer was in stalled in November 1998. - Negotiated franchise renewals, maintained franchise relationships with sevent een municipalities, and interacted regularly with municipal officials. Dissemin ated information to all local media as appropriate. - Developed and negotiated five-year bargaining unit contract with Technical pe rsonnel. - Created and implemented bonus plans for non-union personnel and initiated per iodic incentive programs for both bargaining unit and non-union personnel. 1990 - 1997 Pagnotti Enterprises, Inc. Director Utilized strong operational background res ulting from involvement in the management of various operating segments within P agnotti Enterprises, Inc. and subsidiaries. - Assisted Office of the President with day-to-day operations and transition of a family-owned business from a first and second generation management team to a third generation management team. Ultimately supported the recruitment and hir ing of an outside CEO. - Chaired weekly operations meetings for the anthracite coal mining division. - Involved in restructuring Community Central Energy Corporation, a steam heat concern in Scranton, Pennsylvania, with responsibility for general oversight of a $4.0 million third-party investment as well as an additional $2.0 million inve stment in a hot and chilled water distribution system construction project at th e Steamtown National Historic Site in Scranton.
Special Projects Manager Managed special projects as directed by CEO. - Participated in development of restructuring plan for the anthracite coal div ision and was directly involved in securing financing for construction of a stat e-of-the-art coal preparation plant.
MARK H. DE STEFANO 14 Tiffany Drive Scranton, Pennsylvania 18505 (Phone: (570) 585-6986 Cell: (570) 446-9393 E-mail: [email protected] Page 3 - Prepared all financial and operational information required to complete Priva te Placement required to finance the Verto Cable TV Rebuild Project. - Developed and implemented corporate purchasing processes and procedures for a ll business segments. - Developed budget and forecast models for all major business segments. Accounting Manager Responsible for general accounting and financial reporting in conjunction with Office of the Controller. - Responsible for cash management functions including short term investment dec isions. - Responsible for general ledger accounting for various business units. - Managed accounts payable functions for all business units. - Managed staff of six. - Prepared corporate and partnership tax returns. - Developed new chart of accounts and financial statement formats for all busin ess segments. - Developed policies and procedures related to Human Resources, Personnel and P ayroll functions. Education King's College: Currently pursuing Masters Degree in Health Administration Georgetown University: BSBA with Concentration in Accounting Computer Skills Microsoft Excel, Microsoft Word, Power Point, Lotus 1-2-3, Lotus Word Pro Affiliations Director of Pagnotti Enterprises, Inc. and its subsidiaries and a ffiliates including: Lackawanna Insurance Group , Jeddo Coal and Pagnotti Coal Companies Former Director and Chairman of Audit Committee of Old Forge Bank Trustee and Former Treasurer of Choral Society of Northeast Pennsylvania Trustee, Chair and Former Treasurer of Everhart Museum Trustee and Investment Committee Chair of Keystone College Trustee of United Way of Wyoming Valley Former Trustee and Treasurer of Women's Resource Center Former Member of Big Brothers/Big Sisters Advisory Council Former President and Former Treasurer of Greater Wilkes-Barre Jaycees Former Trustee of The Northeast Theater Former Trustee of Scranton Cultural Center Former Trustee of Broadband Cable Association of Pennsylvania Former Treasurer of Lackawanna Casualty Company Member of Pennsylvania Institute of Certified Public Accountants Other Activities tain biking Enjoy skiing, snowboarding, lifting weights, running and moun
