Wan
Content
Chapter 4.
Findings and Discussions.
• The result of the survey-questionnaire that
was distributed to the respondents will be
presented in this part.
• Our respondents are from block U5, U6 and
U7 at Kolej Perdana, UTM Skudai.
The condition of the service provided by the cafeteria in Kolej Perdana UTM, Skudai.
Items
The foods and
drinks provided by
the cafeteria are
delicious.
The foods and
drinks provided by
the cafeteria are
cheap.
The foods and
drinks provided by
the cafeteria can
adequate the whole
population.
Area of the
cafeteria is clean
and tidy.
The worker of the
cafeteria is tidy and
clean during
The worker of the
cafeteria is friendly
to the students.
Strongly
Disagree (%)
Disagree
(%)
Neutral
(%)
Agree
(%)
Strongly Agree
(%)
3.33
16.67
36.67
30
13.33
0
26.67
26.67
36.67
10
3.33
13.33
30
40
13.33
10
23.33
36.67
26.67
3.33
3.33
23.33
36.67
36.67
0
6.67
3.33
36.67
36.67
16.67
The condition of the toilet service provided in Kolej Perdana UTM, Skudai.
Items
Strongly Disagree
(%)
Disagree
(%)
Neutral
(%)
Agree (%)
Strongly Agree
(%)
The toilet is clean
by the cleaner is
clean.
6.67
20
36.67
30
6.67
The cleaner is
friendly to the
students.
20
13.33
33.33
26.67
6.67
The cleaner is
always following
the time table for
cleaning progress.
10
6.67
40
36.67
6.67
The cleaner is clean
and tidy during
working.
6.67
6.67
33.33
40
13.33
The condition of the service provided by the mini market services in Kolej Perdana UTM, Skudai.
Items
The mini market is
provided sufficient
items to
accommodate the
students need.
The mini market is
provided variety of
items.
The worker is
friendly to the
students.
The workers always
assist the student
when searching
items.
The mini market is
clean and tidy.
The price at the mini
market is cheap.
The worker is always
in clean and tidy
during working.
Strongly Disagree
(%)
Disagree
(%)
Neutral
(%)
Agree
(%)
Strongly Agree
(%)
0
13.33
23.33
50
13.33
0
6.67
30
43.33
20
0
10
16.67
56.67
16.67
0
13.33
36.67
40
10
3.33
6.67
43.33
36.67
10
40
13.33
43.33
3.33
0
0
6.67
46.67
36.67
10
Findings and Discussions.
• The result of the survey-questionnaire that
was distributed to the respondents will be
presented in this part.
• Our respondents are from block U5, U6 and
U7 at Kolej Perdana, UTM Skudai.
The condition of the service provided by the cafeteria in Kolej Perdana UTM, Skudai.
Items
The foods and
drinks provided by
the cafeteria are
delicious.
The foods and
drinks provided by
the cafeteria are
cheap.
The foods and
drinks provided by
the cafeteria can
adequate the whole
population.
Area of the
cafeteria is clean
and tidy.
The worker of the
cafeteria is tidy and
clean during
The worker of the
cafeteria is friendly
to the students.
Strongly
Disagree (%)
Disagree
(%)
Neutral
(%)
Agree
(%)
Strongly Agree
(%)
3.33
16.67
36.67
30
13.33
0
26.67
26.67
36.67
10
3.33
13.33
30
40
13.33
10
23.33
36.67
26.67
3.33
3.33
23.33
36.67
36.67
0
6.67
3.33
36.67
36.67
16.67
The condition of the toilet service provided in Kolej Perdana UTM, Skudai.
Items
Strongly Disagree
(%)
Disagree
(%)
Neutral
(%)
Agree (%)
Strongly Agree
(%)
The toilet is clean
by the cleaner is
clean.
6.67
20
36.67
30
6.67
The cleaner is
friendly to the
students.
20
13.33
33.33
26.67
6.67
The cleaner is
always following
the time table for
cleaning progress.
10
6.67
40
36.67
6.67
The cleaner is clean
and tidy during
working.
6.67
6.67
33.33
40
13.33
The condition of the service provided by the mini market services in Kolej Perdana UTM, Skudai.
Items
The mini market is
provided sufficient
items to
accommodate the
students need.
The mini market is
provided variety of
items.
The worker is
friendly to the
students.
The workers always
assist the student
when searching
items.
The mini market is
clean and tidy.
The price at the mini
market is cheap.
The worker is always
in clean and tidy
during working.
Strongly Disagree
(%)
Disagree
(%)
Neutral
(%)
Agree
(%)
Strongly Agree
(%)
0
13.33
23.33
50
13.33
0
6.67
30
43.33
20
0
10
16.67
56.67
16.67
0
13.33
36.67
40
10
3.33
6.67
43.33
36.67
10
40
13.33
43.33
3.33
0
0
6.67
46.67
36.67
10
